Match.com

Jon of Scottsdale, AZ November 21, 2009

I had joined match.com over 3 months ago in the hopes of meeting someone. I signed up for a 6 month membership that said that if after 6 months I had not yet met anyone, I would get an additional 6 months free. At the same time I was on that site, I was also on a free dating site called Plenty of Fish. I met a wonderful lady on plenty of fish, and we both agreed we were to remove our profiles from any dating sites we may had been on. I happily removed my plenty of fish and Match.com profile within 10 minutes of each other. As I type this (11-21-09), we celebrate our 2 month anniversary. However last night was cause for her to not want to ever speak to me again.

As my girlfriend was talking to one of her best friends on the phone last night, her friend who happened to be on Match.com saw my picture/profile listed as "ACTIVE WITHIN 5 DAYS". There was my full profile, looking as if I had been on the site recently. I removed my profile 2 months ago and have NOT ONCE been on that site, yet it showed me (as well as how many other removed, inactive or expired accounts) as having been on in the last 5 days. As you can expect, my girlfriend now thinks I have been secretly keeping an account active. It also shows I have been e-mailed by women on my match.com accouunt, yet I have never received anything in my regular e-mail account from anyone.

This is a total nightmare. I have done nothing wrong, have not been on that site, nor had any desire to, yet my profile is being put up to make it look like there are more "active members" than there really are. Has anyone else experienced this?? If so, please let me know, because it may be the only thing that can make my girlfriend believe me again. How does this happen? Why does this happen? How can I prove I have never been on that site in 2 months?

brad of edmonton, AB November 1, 2009

i sign up for a three month contract and they wont let me sign on i dont know if this is the right web site to talk to but there is no way to contact them because they wont let me log on since they wont let me log on i just wont my money back and the contract ended thanks and i hope you can help i hop you will let me know ether wayun

Tatyana of Hallandale, FL October 30, 2009

I joint match.com on 10/28/09 with promissed 72 hours free trial. On 10/29/09 I not able to log in back. It sad that i need to seek help from resolution@support.match. This site doesn't exsist. I call match.com and spoke with customer service representative on name Will. He was informed by me about the problem. After checking my username and all other info,he told me to contact resolution@support.match, which isn't available to find.

It looks very suspitious that many customers start having problems during trial period, and not able even cancel membership since you can't log-in. In addition, match.com charge my credit card on the same day I signed with them, even throug they clame that charges not going to be done until 72 hours of free trial expiration. Something is very stinky with this dating web site.

L.R. of N.WILKESBORO, NC October 30, 2009

I was terminated from Match after paying my fee without a reason and Match would not answer my email questions about why.

Linda of Eureka, CA October 29, 2009

BEWARE--If you cancel your enrollment make sure your profile is blocked from all contact. Otherwise it is still open to anyone, even non paying members. I cancelled and my ex found me and is now stalking me. I never told anyone I was on Match but he found me 1 month after I had cancelled my account because my profile remained on the site even though I had taken it off. I contacted Match but they all I could get back from them was an automated answer each time I tried. THNINK THINK THINK before you join!

Michael of Oakland, CA October 27, 2009

Match.com refuses to provide information on removing one's personal information from the website. Presumably this allows match.com to advertise that it has more personal profiles available than it otherwise might claim. I made two requests to online customer service (Otto R.) for instructions on removing my personal information. Both times Otto R. ignored my request and simply repeated the information from the website on creating a profile. There is, by the way, no information on the website about removing one's personal information. I then phoned Jennifer at match.com telephone customer service. She also refused to provide information on removing my personal information. It clearly is company policy at match.com for them to treat their customers' personal information as match.com property, which it definitely is not.

steventenaglia of concord, NC October 26, 2009

I have so called "trouble with your account" printed in red, along with a couple of "Ooops,there is trouble with your account" also printed in red when I try to log on. It is now the fourth day and I am still trying to find out the problem. I have read the lawsuits brought against match.com. and am truly suprised at the lack of professionalism and concern of match. com.toward their customers.I have been trying to log on for three days now with not even a lame exuse from match.com.'s so-called resolutions department.

this is outragous and truly pathetic conduct being exhibited by this company. I am also very concerned as to the validity of the product which are the other customers on this website that I have tried to contact. This was a venture of hope to try to meet someone nice, only to be interfered with and bullied by the " lack of concern and professionalism" of match.com.The economic damage is the 35.00 fee that I paid, which I now look at as another scam fee charged by the unscrupulous,immoral and illegal, whatever you what to call them, in our society.

judy of mt joy, PA October 24, 2009

I joined Match.com and filled out profile. Subscribed for 3 months. 10/22 - used one time. Next time I tried t go in site using my password gave me a message go to resolutions. I don't know what to do. I do not know why I cannot go in site. No telephone number to call. I think they try to trick you into going into site again then require you to become a member again.

Kim of Lancaster, PA October 21, 2009

In September 2009 I signed up on Match.com for 3 months. Previously, I had signed up also, but not for quite awhile. Not only were a lot of the faces the same, but I received 'matches' that featured a friend of mine. When I asked him about it, he said that he was not a paid customer of Match. He at one point had 2 different Match identities and BOTH were sent to me within a week of each other. I have to question if somebody is a member or not each time I read a profile, plus I paid for this service! This is false advertisement, and they set themselves up for it! My goodness, this was a person from my own town that was sent as 'valid' matches.

james of cortland manor ny, NY October 13, 2009

i had signed up for 1 month trial subscription. they charged me for 3 months. when i cancelled the other 2 months that i paid for. they cancelled the whole subscription. i would like the 2 month owed to me.

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