Match.com

Kimberly of Apex NC (11/24/08)
I canceled my account after one month. I have the cancelation notice and everything. They started charging me again 2 months after I canceled and reposted my personal ad that I requested be deleted! Everyone that has a complaint about Match as so need to visit the BBB about them!

I had no idea that these debit were going to continue and b/c of that I incurred overdraft fees as well!

Rmanley of Alexandria, VA November 23, 2008

R of Alexandria VA (11/23/08)
I renewed my match membership on 11/18/2008 after closing it in September. After logging in for 3 days and be billed, by Friday my i could not log in. I am a honest hardworking person, I also was told that it was to protect the match community. The work that I do is very sensitve and I'am not sure why this happened but I feel violated and cheated.

Terry of Coon Rapids, MN November 16, 2008

Terry of Coon Rapids MN (11/16/08)
I was on a plan that guranteed the rate for as long as I had the plan. My credit card was lost and a new card issued but before I got the card they billed me for service and when it was declined they would only reinstate the service at twice the previous rate -

The cost would have more than doubled.

William of Dennison, IL November 14, 2008

William of Dennison IL (11/14/08)
Had 7 days left on my membership & was cancelled for no reason when I tried to find out why I was cancelled I received this canned response Due to our privacy practices, Match.com cannot disclose specifics regarding the email without a validly issued subpoena directed to Match.com, LLC. Please note that all civil subpoenas must be served on Match.com, LLCs registered agent (noted below) in the manner provided by law.? So apparently I cant receive a reason & I have looked in vain for a phone number for them & I cant find one. Additionally since I have been a member I have been spammed by so-called Russian woman & Im in the USA! Now I am receiving emails asking me to re-join their site with a 15% discount. They cut your membership short without reason & unexpectedly. Then they want you to re-join so you will pay again to contact those matches you are in contact with.

Well its simply this I have a few matches I am legitimately in contact with & if my membership isnt fixed then I wont have anyway to correspond with those matches. And this is why I joined in the first place.

Kara of Mendham, NJ November 10, 2008

Kara of Mendham NJ (11/10/08)
I just experienced the same scenario as another complaint posted here. On 4/32/08 I signed up for Match due to a promotion for 6 months free for a 1 year subscription. I was charged 119.94. In October I found out they charged me another 119.94 for a renewal. They did not send me a letter or email notifying me that my renewal was coming up, and if I was in danger of not qualifying for what turned out to be a qualifier for the 6 months free. They said for 2 months I only sent 1 or 2 emails, as opposed to the required 5. I think this is a really bad policy, as well as their no refund policy, for a variety of reasons. In my case I had to work internationally during those months and had limited time to use or access the internet for personal purposes, much less the focus.

I joined Match because it is recommended and rated one of the top dating services. I would not recommend this site to anyone, not only because of this reason but also because the quality of men is not up to par in most cases. I've heard E-Harmony works better. In the end, I spoke to a supervisor who agreed to give me a partial refund of 86, which is better than nothing. The other option was to cancel this subscription and open another one to take advantage of a new promotion of 30% off for 6 months. I decided to the refund, because I don't want to use Match anymore. I appreciate her willingness to compromise, but I strongly warn anyone who signs up to read the find print, and note Match doesn't think they're obligated to warn you of an upcoming renewal. Buyer beware!

Gary of Ofallon, MO November 10, 2008

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