Match.com

joann of boonville, MO August 30, 2009

i changed my password and now i can't access my account so i want my password changed back to the original and if this doesn't work i want my money refunded back to my credit card.

Randy of River Falls, WI August 25, 2009

I believe this site is a fraud and is milking lonely, innocent singles out of thousands of dollars. An investigation needs to be done. I believe many profiles listed are phony. I would opt for a class action suit. Initial investment 115, wasted time on internet profile, writing to phony women, etc,. approx 50 hrs.

Tawni of Gaines, MI August 24, 2009

I received multiple bougus, fake profiles, 3 were same picture, different states, different profiles. I have been on this deceiving site for 2 1/2 yrs. When I wrote to complain, not only was I patronized with multiple contacts of profiles that didn't excist my subscription was cancelled 12 days into a 3 month paid subscription

Anvar of Burnaby, BC August 18, 2009

i didnt get any service i requested from www.match.com and they withdrew money from my visa account the amount of 44.39 on august 1st 2009. I contacted them a week ago because i didnt recieve the service i requested from them to deposit the money back into my account and they refused to do so. I told them that i am no longer with them from august 18 2009

Betty of Sacramento, CA August 16, 2009

Nearly 6 months ago, I cancelled my subscription and in my account preferences, I asked not to be notified by email if any match were to contact me. Twice in that time, Match.com tried to entice me into renewing/paying for subsciption because they said someone had emailed me. When I tried to contact them my phone, they said they were only available to take calls during the week. Yet, the website says you can call them 24 hours a day, 7 days a week. How convenient that they spammed me on a weekend, when I can't call to complain.

Matthew of Lake Forest, CA August 12, 2009

Match.com, an Internet dating service, offers a highly misleading "6 Month Guarantee". This guarantee, advertised on television and the Internet was specifically the reason I joined. They state "Find someone special in 6 months or we'll give you 6 more months free". The method by which they "administer" this guarantee is clearly designed to ensure that consumers will "fail" to complete their mandatory steps to grant the 6 month free extension, and therefore, this "guarantee" is in fact false advertising designed to attract consumers without actually costing Match.com much of anything.

The "mandatory steps" that the consumer is required to maintain in order to have the guarantee granted is; have an Internet Dating Profile, keep it "Visible", and email 5 other members per month. That is where they get you. Firstly, it is never entirely clear what they mean by "month". For instance, the final "month" of my term was 33 days long. I emailed in excess of 5 girls around the 29th or 30th day of both the calendar and/or date-joined month, but they "conveniently" made the final month start 3 days EARLIER, so that they claimed I failed to maintain my mandatory steps for the prior month.

In addition, there website was down during the 30th day of another month prior, physically preventing me from emailing the 5 girls I attempted to email. There is no provision in their agreement for this, and that month was also counted as a "failure" on my part to keep the mandatory steps.

Given that it was never entirely clear what a "month" is according to Match.com, given that they do not care nor make any allowances for their own system preventing you from completing their mandatory steps and given that they apparently can freely vary the number of days and/or definition of a "month" in order to cause you to "fail" to complete a given month's mandatory steps, this "6 month guarantee" is clearly a blatant attempt to defraud the consumer by enticing them to join while having a system so complex and flawed that they virtually assure that most consumers will "fail" and then they will not deliver upon their "Guarantee".

Furthermore, in all Internet, print and television advertisement, they simply state "Find someone special in 6 months or we will give you 6 months free". They do not state anything about these confusing, misleading mandatory requirements. Therefore, prima facia, they have committed false advertising, because in fact I did not find someone special in 6 months and yet they refused to give me 6 months free.

Furthermore, I endeavored, to the best of my ability, to actually follow their mandatory steps anyway, and despite my earnest best-efforts to maintain these mandatory steps, they nonetheless refused to honor their guarantee. I believe this is a class-action-able matter, since doing a simple Internet search for "Complaint Match.com Guarantee" revealed a large list of other similar consumer complaints that Match.com also refused to honor those numerous people's guarantees.

I did attempt to resolve this with them directly through repeated contacts with customer service, without success. 88.00 registration fee Matthew Thomas

Cynthia of Houston, TX August 9, 2009

There are foreigners posting fake photos to email a scam women out of money. Their story is the always the same...they are contractors, usually in Nigeria. Something unfortunate happens and they need money to get back to the U.S. I've put Match and other sites on notice of these people and am always told to contact the FBI.

I also receive emails from men expressing interest in communicating with me but my reply emails never go through and their profiles are never available. I have put Match on notice several times and receive automated responses that the technical issue must lie with my settings. This is obviously some deception with Match.

seneta of cincinnati, OH July 29, 2009

match.com site will not except my password that I have used for 2 weeks match .com issue a email that did not help I responed by asking to speak to a live advisor,have not had any luck with that particular request. If match.com can not provide service or keep their contract agreement I would like a refund.

karie of bakersfield, CA July 29, 2009

I subscribed, match.com has taken the money from my checking account, and now wont let me sign in stating there is a problem with my account. I am out 108.00 dollars

mary of columbus, OH July 21, 2009

They promise 5 matches a day and for the last 3 days I have had no matches. They also say they will answer customer service e-mails within 24 hours. I've sent 3 e-mails and have never gotten a response.

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