Match.com

BARRY of SANTA ROSA, CA July 21, 2009

For some reason they refunded my subscription. I sent them an email to find out why. It says that i will get a reply within 24 hours. No reply. That address sent me hear. So I decided to let you know. I ended up emailing them through there contact us web site. Can you help ? I feel constant pain in my left eye. Its now dry and the skin under it frequently flakes. I also still feel numb behind my ear where the incision was made. I have a scar underneath my chin that was not supposed to be visible but IS. I have to take pain killers to ease the pain and those are likely damaging some organ in my body. I want to not have any pain and would like my money back as I am not satified.

Carol of amarillo, TX July 14, 2009

Match.com deducted monies from my account without permission.

John of Bath, United Kingdom July 10, 2009

Having met a lady of my choice I asked match.com to cancel my membership. They did not do so but contin ued to send me details of other ladies and then BILLED ME using my credit card details, for a further term. I don't want to be a member now, so I asked for a full refund. Match.com have never responded. I begin to feel that the £65-25p taken by them will never be returned.

Jean of Alpharetta, GA July 3, 2009

I cancelled my subscription on line in February, the company charged my cc 101.31. they keep delaying the cancellation and credit as promised.

JaneLaura of Lincoln, Montana, MT June 27, 2009

I specifically requested to be matched with Caucasian men ONLY, yet my last few weekly matches have been almost exclusively men of color and nothing even remotely in common besides. I paid them to find me men of similar interests specifically spelled out in my profile and questionnaire and that they claimed that they would do.They are not doing this. Also when I get winked at or emailed communication is suddenly cut off even though these men have expressed a specific interest in corresponding with me and started communicating.

Also some of the Winks I have received through the match.com system, match has claimed they cannot find the profile of, so I have not been able to respond to these members as I would like to even though these winks have been sent through their system.I believe this is a deliberate attempt to keep a person on their site indefinitely to keep milking them of their money. If the system worked the way they claimed. It would be a great idea idea.

ed of santa barbara, CA June 24, 2009

I cancelled my match.com subsctiption about 3 years ago. I don't have access to their system anymore however they refuse to take my profile and photo off the searchables.

Michael of Temecula, CA June 19, 2009

Same situation as the class action suit states. I was on Match.com sent out over 60 emails with 2 responses. Some profiles people filled out stated their contract was ending on a specific date. But those profiles were still coming up as active people to date and I would be sent those people as potential matches. The other thing is that in the 2 months or so I used the site, I sent out over 60 emails with 2 responses. And maybe I had one person email me that was an honest living person.

After my subscription ends, I am being sent emails from Match.com saying people are emailing me and looking to talk. I get these emails all the time. But when my account was active, I got basically no emails from other customers. I did get a few "winks" while on the site, but when I try to see those profiles, they were deleted same day I got the "wink" I really believed these were created by Match.com to keep people paying for subscriptions. Leading me to think someone had interest when they never truly existed. SO how did those profiles go away same day as the "wink" they sent. Yet other outdated subscribers profiles are not?? That is where I get suspicious of the site creating fake profiles.

Marlon of Kenner, LA June 18, 2009

I have to agree with the guy sueing match .com . I have experience the same thing and it can be depressing . I have been on match .com several time and notice profiles/pictures of women . ( for example ) A 28 yr old sexy female says she is looking for a male in between age 40 to 60 yrs old . and when you send her a email you never get response back .. Because I believe its fake profiles to lure men to join . I even notice a profile/picture of a girl on match .com and saw the same girl picture on a adverstiment ad on a web page on yahoo.. I think match uses fake photos and make fake profiles . A perfect story was in the news the other day . A family photo was taken off the internet and used as a advertisment billboard in a another country..

Mike of Costa Mesa, CA June 16, 2009

I have a credit card account which I had kept inactive in hopes of paying it off. I hadn't used it in 3 years and was making regular payments. I recently decided to take a look at where I was balance wise. I was shocked to find my account was being charged monthly by Match.com. I have NEVER called or autherized an account with this company.

I called Match.com verious times and spoke with various people there. They admitted that Match.com had made a mistake and that someone there had at some point imputed my credit card number for someone elses account. However, they were only willing to refund me 4 months at 29.99 each.

Match.com originally started billing my account 10/11/06. This is years of billing my for an unautherized account. I am unable to anything else regarding this problem with them. They are unwilling. I have saved all email correspondance from them as well. Can you help? Thank You. I can not afford to pay for something I had never autherized. I consider match.com's refusal to credit my credit card account an act of stealing.

Dent of Chicago, IL June 9, 2009

Deceptive business practices that Match.com ("Match") uses: (1) They force all customers to be enrolled in subscription auto-renewal by default. (2) They hide the section on their website that (supposedly) allows customers to opt out of auto-renewal by mis-wording the hyperlink. (3) They don't honor emails sent by Match employees that specifically state that auto-renewal has been canceled. (4) They don't notify or email customers when charging the customer's credit card. Customers only find out when receiving their credit card statement. By then it's too late. A follow-up call to Match will only result in Match customer service telling you that you should have called earlier. WTF!

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