The Right One

Brett of Park City, UT June 29, 2009

I was skeptical of this service so I insisted on a money-back guarantee. I was orally told that I could receive a full refund at any time if I was not satisfied. The written agreement provides that even after I met all seven people that were included in my contract, I could still get a full refund. It does not say I am required to meet all seven people before getting a refund.

After the initial introduction, I knew that this was not the service for me. Therefore, I requested a full refund and I was told I had to wait until all introductions had been made. I might have been ok with this except the service waits months to provide introductions, in an apparent attempt to delay years before giving a refund. I also felt that it was not fair to the women I was meeting, who were being charged a substantial amount of money for the introduction, where I was convinced by the company’s conduct that I was not interested (an it would save the company time and resources to avoid making the introductions only to have me request a refund later). I am guessing that the company adopts this strategy of delay because a lot of people give up and the company ends up keeping the money.

I am an attorney. I just filed a small claims action for my own contract.

Jack of ny, NY June 22, 2009

It is alarming that a business dealing in "heartstrings" would be so cold to its clients when they do not get referrals as promised, and have no financial ramifications.

Additionally, what they do not tell you when you are in the meeting is that the "paper" you sign is a legal document and after three days you are bound legally. It is not easy to withdrawl once you have singed-- you have to go have it postmarked by midnight of the third day. Why does noone tell you that? It seems extremely sneaky ...and sneaky means not good.

I was a hair away from joining, but the website seems very old and outdated, and perfectmatch.com seems just as good; albeit much less expensive and frustrating. I think that when folks plop down 1000.00, especially in today's economy, they want some sort of gaurantee. And the Right One offers none.

Teri of Thornton, CO June 19, 2009

I previously posted a complaint on this site about this company nearly a year ago. Nothing has improved since then. Nearly a year later, I see all these same-story complaints posted here. What is being done about this scam outfit? I haven't received a referral in months and the referrals I received before that were not remotely compatible. I already filed a complaint w/ the BBB a year ago, and I am going to reopen my case with the BBB. I VERY MUCH WOULD LIKE TO BE CONTACTED BY AN ATTORNEY TO PURSUE THIS MATTER.

I am a secretary earning enough money to live paycheck to paycheck, struggling to make the monthtly payments to my credit card to pay off the 5,000 that was stolen from me when I was emotionally vulnerable and in need of the hope they "promised".

Peggy of Payson, UT June 16, 2009

I joined this dating service to the tune of 3500.00 approximately 2 years ago. They did not live up to their end of the contract and give no refunds!!!! I asked to not be contacted again after the last person they set me up with "overweight, on oxygen, wore sweats, flip flops and was in much need of a bath"....does this sound like someone you would want to date? I don't think so!

I explained this to them but they weren't the least sympathetic. Recently they have contacted me again telling me that they have changed their services and would like for me to stop by the office. The person who signed me up left the company about 2 weeks after I was signed up; probably with my money!!! I haven't tried to do anything about the money because I figured I have learned my lesson "big time". I just wanted to report their service. Thank you. Loss of approximately 3500.00. I was set up with about 9 men before I opted out.Also, I don't have any of the paperwork to prove I paid, etc. I'm sure they have this on file, but with a lawsuit my file will probably disappear.

Susan of Temecula, CA June 15, 2009

I paid 4000 back in March of 2006 for this dating service. After a year and a half of being given referrals that were not a match, I received a number of letters telling me that they had no one currently. I wrote to them last year and tried to end my relationship with them and get some of my money back. They proceeded to tell me that I had signed their contract.

My point to them is that they did not stick to their contract and since they didn't have anyone to refer, then they should be agreeable to end my contract with a partial refund...a Win Win situation. In Jan. of 2008 I wrote a letter to them to try and end my relationship with them as I had not heard a word (even having paid for a Personal Asst--VIP treatment)I have been receiving phone calls from a person who was referred to me and I believe that since I was told that the contract was for three years that mine has expired as I began in March of 2006. I was supposed to have 20 referrals over that three year period.

I've had around thirteen or fourteen (and none of them were matches). I've learned my lesson!

Deborah of Castle Rock, CO June 16, 2009

I was ready to find another alternative to dating by trying a dating service. I tried the online services, and felt disappointed in men who where looking for sex or extra martial affairs. I was signed up for The Right One when looking for Christian dating. I was mislead about my profile, and what I was looking for in my ideal partner. I was mislead in a contractual agreement with financialing my 12 dates that turned out to be regrets from hell. I through a 1,000 + interest of money down the toilet. It turned out to be worse than online dating due to the money laundering that goes on with this organization. I was presented with an arrangement of the elite club membership to cost me 4,000 + that made my jaw drop open. I was ready to walk out when I was told that The Right One needed more woman, and that not to tell anyone about the reduce price that they were offering me. What they did not tell me was that I was being taken for the reject pile of men who had the same limitations. It is a scam, and plan on filing a business fraud scam for investigation. Please do let your browsing online mislead you into going to any office to talk to anyone. A huge scam and disappointment. All the men they set me up with were not Christians, and were not anything my profile outlined.

Elizabeth of merchantville, NJ June 13, 2009

I had filled out an on-line dating form for mature adults. I thought nothing more about it until I received a call (2 days later) from TRO from a woman who wanted me to go to their office the next day. I was told to bring drivers license, social security card (for background check) and my bank card. I initially said yes and then I went to do research on the company and right away I saw page after page from previous members recounting thousands of dollars in losses, money being taken out of accounts, rude, high pressure methods, broken promises and some real horror stories. All of the stories were similar and believable.

I was not taken advantage of , I cancelled my appt. When I called to cancel, Ashley then tried to put her boss on the phone and told me "You're a grown woman, make up your own mind". I said "I am and I'm canceling my appt. Goodbye". From the accounts I read I should be seeing lots of spam in my email and expect to be called repeatedly. I just thank Consumer Reports and the people who contacted you with their stories. TRO does sound like it should be shut down.

Chris of New York, NY June 9, 2009

I posted a negative complaint about The Right One before giving it a chance....and it is only fair to rebuke what was written. Soon after communicating my concerns to Jacqui at the Right One, we talked more about what I am looking for. Since then, I was matched with two wonderful men. What she says is true: YOu must give feedback...And, they do listen, and tweek.

So I've met a gentleman (third referral) who has me pleasantly surprised. He's my age (40), sweet and cute, and makes me laugh :) And I certainly would not have met him in a bar, as we are both over the bar scene. He likes my dog too :). Im excited to see where it goes! I say give it a try, Go for it, Go see Jacqui and see what they have for you... Give them a chance, let them do their thing and match-make for you.... it definitely works.

Samantha of San Diego, CA June 8, 2009

I wished I would have read about TRO before I went in to their office and wasted so much time there. I ended up buying into their "high pressure" sales. Not only is EVERYTHING that others have posted before me but they are predators! I was uneasy about the service so I id some researched the next morning and saw all of this. I cancelled my contract before the "72 Hour" cancellation period. Luckily I followed their exact instructions to have the letter in writing via mail date stamped and kept a copy or I would have been "screwed". They took over 2 months to refund the credit back to my credit card! DON’T DO IT!!!

Debra of De Pere, WI June 2, 2009

All I can say is that everything everyone else has noted about this service and "lack of" is my story, as well. The only thing I can add is that I am very appalled that they are taking money and hurting the people coming to them who really aren't ready to be "dating" yet, anyway. In order to best serve these types of "potential" customers and allow those of us who are healed and truly ready to date after being on our own for years, they should have better requirements and higher standards involved in this regard. (The general rule of thumb is that a person who has just gone through separation and divorce should be on their own about 1 year for every 3-4 years they were together. That's the general rule of thumb for the amount of time for them to get through their grieving and healing process.)

The Right One nor any individual should EVER think another relationship is going to fix them. They need to be "healing" and only way for this to happen is for them to be with really good friends and family for this amount of time. How do I know? Because I've gone through this process after my separation and divorce from 1999-2001. With the help of good friends, family, group counseling I found by going to www.divorcecare.org, and other relationship building classes I've been attending bi-monthly for several years, this has lead to me to be a much healthier and happy lady who is hoping to meet the "right one" someday, but this service is not the right venue I've experienced and very upset with.

When I have been "matched" with someone through this service very, very intermittently in the last 3+ years, these gentlemen were clearly "new", "lost", and "unhealed" from their very recent breakups or divorces. I especially could not believe that they matched me with a man one time who had just got his divorce finalized the weekend prior and was still very broken and hurting! This is not right at all! I'm tired of being the "first" date to these types of gentlemen and I have no intention of fixing them or making them feel better - this has happened several times to me. These men are responsible for their lives by seeking proper counsel or at least by being with same sex friends and family for a longer period of time before "dating". And I have had enough of "mothering" men through the years. I don't mean to sound mean spirited here at all.

I am a very loving and giving person but there are boundaries and limits that they need to understand for their own health and growth and for them to truly be ready for a healthy relationship. They need to understand starting a new relationship is not going to "fix" them - it actually can cause more damage to them. Therefore, even though the "Right One" may be losing a potential customer at the time, they could be a much higher rated company by referring these folks to proper counseling and have them come back when they are healed, healthy, happy, and truly ready to "date". Not only would this benefit the customer but it could benefit the company by having higher standards and requirements which should be audited and made available to the consumer, as they had stated to me but I have also found to be false advertisement. I am telling as many people as I can that this dating service company is bad and for them to not waste their time, money, and emotional well being on. It is not worth it at all until The Right One can truly show they do practice what they preach.

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