The Right One

Kellie of Dallas, TX February 19, 2008

I used to work at The Right One. In fact, I just quit. I worked there for a month and no one in their right mind could ever want to work for Ted Law again. Once I realized what exactly was going on in this company, I could not, in good heart, be a part of ripping so many people off. I worked there. I was on the inside. DO NOT BUY A MEMBERSHIP TO THIS PLACE! You won't get what you want. They don't care about customers. They get money for getting you in on the same day they called. They're required to ask you three times to come in on that day, no matter what kinda plans you already have. They're robots, scripted. They don't listen, and they don't care. Same Day bonuses are all they care about. And getting you to buy high memberships despite the fact their service STINKS! Trust me, I worked there, I quit, I refuse to be apart of it. Don't do it!

Julie of Browns Mills, NJ February 13, 2008

The Wrong ONE! Be warned everyone. I too was pulled in by the road-side signs that stated Brownsmillssingles.com. Thinking this would be a site to browse local singles in my area, instead of casting a wider net, like with Yahoo or Myspace. I filled out the forms online and against my better judgment, uploaded a picture of myself. Then, I get a screen saying that I would be screened and called for an interview. At this point, my radar was up but I figured that it wouldn't hurt to listen. Well, the following day I received a missed call in the afternoon on the phone number I left on the online application. (Luckily it is a pre-paid cell phone with no tracking capabilities!) Then that evening I received another call, but this one was not 'restricted'. I answered and a polite woman named Evelyn introduced herself and proceeded to tell me about the company and that after we talked she would be able to see if I was the type of person that would qualify for their service.

After about 30 minutes on the phone with her, I was really bored and tired. I agreed to make an appointment for the next evening that she knew conflicted with an event I already had planned, but she aggressively wanted me to miss it so I could get ready to meet the Man of My Dreams! (Yeah Right!). Anyway, after getting off the phone I decided to look up the company name, mainly because it surprised me that it was not affiliated with the website and 'The Right One' is not listed anywhere on the online application AT ALL. Luckily I stumbled across this page and I also inquired in the BBB for their rating, while satisfactory in some states, they had several complaints at each location that mirrored what I read from the Consumer Affairs reports.

At this point I've decided definitely not to go to the appointment and not to call them back. I expected a phone call from Evelyn but I wasn't intimidated or worried about telling her that I wasn't interested. At 8:30pm I get a phone call from Evelyn. After letting her know that I saw the postings online and the BBB, she compared her company to WalMart and tried to infer that every large corporation will have a few complaints against them. Ha, how dare she try to compare what they do to WalMart! I explained to her as politely as I could that I appreciate what she was attempting to do but I was not interested and to have a good evening. Well, that was not enough for Evelyn. They must teach courses on how to try to manipulate people at this business.

Two minutes later she calls again. What, are you serious? She's actually calling me back, how absurd! I answer and she's like, 'Hey it's me', as if we're old friends. I said, who? and she re-introduces herself as Evelyn. And now she tries to hit me with the psychological warfare and asks, 'woman to woman, you're around the same age as me, I was wondering, what are you afraid of?' I was like, are you serious? I'm not sure if she heard me but at this point I giggled because her attempt was obvious and weak. I told her that I wasn't afraid of anything and that she should be professional and treat this as a business transaction and understand that I was not interested in purchasing their product. She tried to continue to talk to me, I told her that she was not going to change my mind no matter what she said and we hung up.

Here's the clincher though. Another two minutes later some guy calls me talking really fast from the same number. I asked him who he was and he said he was from the accounting department. The first thing he said to me was 'What address do I send the bill to?' Of course I almost fell out of my chair at this point. Now I'm angry and insulted that they actually think resulting to 'scare tactics' would really make me change my mind. He continued and said that while the appointment/consultation was at no cost or obligation to me, that they still had to pay their counselors and that because I wanted to treat it as a 'business transaction' then they were going to bill me for their counselors' time. I told him flat out that if they called me again I would be contacting the police and my lawyer and would bring them up on harrassment charges. He said that becuase I signed up for the service that it was not harrassment. I stated well, if it is a service then put me on the 'Do Not Call List' and never call me again. He continued to run his mouth and get nasty, as I was hagning up on him I heard him say somehitng along the lines of 'don't sign up for things on the internet that you don't plan on sticking to, blah blah blah'.

After that fiasco I can only imagine how much more intense it is when you are actually in their clutches in their offices being subjected to their lines. I feel sorry for those who have fallen for their schemes and lost money. I'm just grateful for sites like this and others on the web that allow for consumers to help protect and warn each other. I'm not sure why this company is still operating, hopefully one day something will be done against.

Emotional distress and harassment, near financial hardship.

Dennis of Woodbury Hieghts, NJ February 8, 2008

I saw a sign on the side of a roadway which I believe was placed there illegaly in the first place since it was public property. It advertised to singles; and had a WEB address called woodburysingles.org. I went online to see if I may be interested. The first page asked me for my name, phone number and a couple other personal questions. I filled it in to see if there were any people on there I may be interested in meeting. When I clicked next, it started asking more personal questions. No members showed up like they do on yahoo personals, or match.com. I didn't want to give the rest of the personal info they asked for so I closed out of the WEB page.

The next day I recieved a phone call from a woman and she said they recieved my info and I qualified to become a member of their service. She wanted to know if I could be availabe to meet someone for a date the next day. I said no, I don't do any blind dates. She said that was ok because they didn't set us up on blind dates and that they screened all their members with backround checks. She wanted to know if I would like to come in for an appointment to see what they had to offer, so I set up an appointment. She would not give me a membership price over the phone. When I went to the appointment I filled out some paper work about myself. Some personality questions and such. They took my ID and credit card for ID purposes. The first guy left the room with my ID and came back and said I was qualified to join their dating service and showed me two options. One was for almost 5000.00 for them to match me with up to 16 matches. Another was for slightly less and only match you with up to 12 referrals. I also said to him I would not do blind dating and I was told it wouldn't be blind dates that they have pictures of the other people. I still refused because the price was to high.

He proceeded to try and talk me into it by telling me I was able to afford it. I said I didn't want to at the moment that I would prefer to check out other venues first. He wouldn't take no for an answer. He picked my ID and credit card back up and said he would be right back. A few minutes later an entirely different guy came into the room with my ID and Credit card trying to offer me a different deal. I was very hesitant and didn't want to do it. He left the room with my ID and CC. He came back with another offer. 6 referrals for 1000.00 plus the 26.00 per month membership fee. I was hesitant but I really wanted see if I could meet my soul mate. I wanted to leave and think it over but they said they couldn't do that because they had to start writing things about me for my profile and they may forget much they had learned about me if they didn't do it right away. I said I really didn't have the money and couldn't do it. They just would not take no for an answer.

I finally let them run 200.00 on my credit card torwards the backround check and gave them post dated payments for the remainder to be paid 3 weeks later. The guy left the room with my ID and CC and came back with a woman. He ran the 200.00 and he ran the card on paper documents or notes for the post dated amount. I signed them. Then the woman had the contract for me to sign. Apparently she was the one who was going to be matching me with who she thought was best. I signed the contract then found I would not be seeing any photos of the other people. I found I would not even have to agree with the choices they made. They would count. They could hook me up with anyone they choose. I get to see no photos or anything.

I left nervous and sickened that I may have just blown almost 1,500.00 on these people. I was really disgusted. I called her the very next day to confirm again whether I would be able to see photos of my matches and was told no. I said fine and hung up. I then went and reported my credit card and bank card lost -- the cards which they used for post dated payment so they could not get the money. The day after that I called them and told them I wanted my membership canceled, and that I was not going to pay, and that the payments would not clear. I told them I had unexpected financial problems. They told me they would turn it into collections and that passing bad checks of a certain amount is a felony. They were trying to intimidate me. In my mind I shouldn't have been there in the first place because they placed their advertisement signs (signs made by snopes) in public areas of roadway. Secondly, they deceived me by leading me to believe I would see photos of the other members. Then at the end they told me I wouldn't. 3rd, I felt coerced because I told them I couldn't really afford it and that I wanted to check some things out about them and other dating services. They did everything they could to keep me there, including holding on to my ID so I wouldn't leave. They told me there was no other services like theirs. They were the only one. Well, I can see why. No one else is as deceptive as they are. I just found this consumer affairs websight and I am not one bit surprised by what I read on here. Fortunately, they don't have my money yet so I don't have to fight to try and get it back. But I will have to fight to keep them from getting it or my credit being ruined or whatever other legal matters can arise from this. I need legal advice.

Rosemary of College Station, TX January 5, 2008

I am hoping this site will allow me to add this additional info. They still have 2000.00 of my money and NEVER call or offer services of any kind. I'd settle with them and forget this, BUT they say they do not care what I say about them and never call again. We who are dissatisfied with The Right One's lack of contract fulfillment can also complain at www.ftc.gov. Thanks to Customer Affairs site.

In previous submission I listed ftc.com. It is ftc.gov. Thanks.

Suzan of Boothwyn, PA January 4, 2008

I signed a contract with this company for 18 dating referrals. I paid 3295 and 24.95 a month in monthly membership feeds. The contract sales pitch was so intense I could not tell if I was coming or going. I received four referrals. One never returned my call. One lived two hours away, and two only spoke to me on the phone once (no date). Then I received a letter saying they could not match me at all in that month's dating cycle. Therefore, in four-five months I had no dates. Nevertheless, they did keep taking 24.95 a month out of my credit card, and, of course, they had my 3295. When I tried to get out of the contract, they were rude. I filed a Better Business Bureau Complaint, but they were unable to do anything because of the way the contract was written. I negotiated with Mr. Henderson and he offered a 745 refund. This means they keep 2550 for doing nothing.

I have suffered depression from this. They threatened to ruin my credit, if I did not keep paying the 24.95 a month. I cannot sleep at night; I am so worried about what they will do to my credit rating. I am out 3295. Can anything be done?

Catherine of Atlanta, GA January 3, 2008

I was emailed about this Agency from a co-worker. I filled out the online form and was called a few day later. I made an appointment for that Saturday 12/16/06. I went in and spoke with Angela. She gave me a excellent sales pitch. Told me I was pretty and in the age group of what they needed. So, I signed an agreement for 18 referrals for 1500. I paid 200 down and paying 150 per month. She and Laurie told me I would be so busy and they had so many great guys for me. My first referrals didn't come until 3 weeks later. He was too old for me. I'm 24 years and my match age group was 27 to 34 years old. The next match came 2 weeks later, A guy they put was a Commerical Transporter, which I found out meant he was a truck driver who didn't even live in Atlanta but in Detroit and just stops through here. Next match was a UPS Driver who thought it was okay to ask me if he could tie me up and do other inappropriate things to me. CRAZY! After that I decided to call and cancel. I was told that after I received the first match, I couldn't cancel. So, I cancelled my debit card they had on me and now I'm getting emails about the 800 I owe. The accounts manager tells me that they are sending me to collections. So, I got to just pay them but I wasn't happy with their referrals. I had 5 dates that were just awful candidates. I can meet crazy guys on my own.

Christina of Sandy, UT January 3, 2008

My appointment with them was on September 5, 2007 at 4:00 p.m. I was there for two hours. They ran my credit card at 5:37 p.m. that evening. I called at 11:00 a.m. the next morning from home and on my cell phone at 12:40 p.m. to cancel this service, as I felt I was pressured into it. As soon as I called to cancel, they sent me a letter with two different mens' names for possible dates. The letter was dated the same day that I had called and cancelled. The agreement states that the required background check would take 4 - 6 weeks. How did they run a background check on me overnight? I have attached a copy of my cell phone bill with the company's phone number in which I called with the date and time. The receipt also states that I have 24 hours in which I can cancel the contract before it is final. The agreement also states that at any time during the background check process that if I want to cancel, that I am entitled for the fee paid to be credited back in the amount of 1,500. The background check could not have started at this time. This company has had many complaints and I am requesting that they credit this charge back to my credit card as they have not stood by their agreement. 

Since they have charged my credit card, my bank, WellsFargo, has been charging me overlimit fees in excess.

Cindy of Kansas City, MO December 30, 2007

I don't recall filling out a singles online form, but I did get daily calls promising an opportunity with this dating service. I spoke on the phone and was immediatly set up with a social worker at the KS office. I reluctantly went to the office, and I spent over three hours there. It was a very hard sell and at the end I found out the price, and declined. I was told that they would make an exception because they needed women in their profiles. I still declined and continued to get pressured. I finally just wrote a check for the 3200 and left.

I was immediately called back to the office stating that I had forgotten my paperwork. I stated that I would come back another time just to get them off of the phone. I was told that I had no choice but to come back that day. I returned and picked up paperwork that I hastily signed just so they would leave me alone. I went home and researched the company. This was on a Saturday. Sunday morning, I emailed them stating that I was cancelling any agreement with them, was stopping payment on the check, and would not answer any phone calls from that point forward. On Monday, and a few times a day for over a week I received rude phone calls about them turning me over to collections. A week after that, I received a letter from a collection agency stating they are going to sue me for non-payment of guaranted services. In KS, I legally have 3 days to cancel a contract. I did so within 24 hours over a weekend, so there should not have been any expense to the company. This is a fight that has taught me a grave lesson, and I am reporting to every forum I can find.

Now I am fighting with a collection agency to not have my credit damaged. Any help would be greatly appreciated.

Victor of Austin, TX December 9, 2007

I went to a "The Right One" interview and consultation. He tried to pitch me on a 2100 membership. I told him there was no way I could fork over that much money for a dating service. He offered me a payment plan of 100 a month. I said I'd think about it, then call back later. That night I Googled their company name and found about 7 pages of consumer complaints all saying the same thing. A salesman talked them into forking over a large chunk of money and getting NO results at all.

I called Jeremy the next day, told him about this and politely requested they shred my paperwork and not contact me again. He made a snarling sound with me on the phone and said, "Whatever, good luck with what you're doing now that apparently isn't getting you any women, anyway." I sent an email to their corporate office and called their sales line explaining how rude and unprofessional this guy was. I really hope he gets fired and someone takes a class action lawsuit against The Right One.

Rosemary of College Station, TX November 23, 2007

Pretty much the same as the other complaints I just read online. They owe me 2000. I had 3 contacts--none of them fit me except that they needed someone to support them.. They had a job but that was all. NO insurance. Right One told me that there were 17,000 people in my area BUT they insisted that I drive to Houston and Austin or Waco to meet guys. Said the guys did not want to drive this far.

This is a fraud. 2000 for which you can not get anything, no return calls, nothing you paid for --like sticking their hand in your pocket and taking what they could get. There need to be a class action suit here.

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