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Afni

Mark of Costa Mesa CA (01/08/08)
I have received numerous letters from this collection agency, AFNI Inc., stating that I have a debt to pay for a Verizon California, Inc. land-line telephone account. I have never had a Verizon account, and have never been interested in having one because of all the bad things I have heard about the company. They have given my name and address to a collection agency to collect on an account I never started or agreed to. I have spent all day, more than 7 hours on the telephone to Verizon to try and get this matter resolved and all they told me was that there was nothing they could do and I would have to go through the collection agency to get it resolved. I have already sent a letter to the collection agency informing them that I have never had a Verizon account but they sent me a letter back telling me I have to pay for this account anyway unless I can prove that it is not my account. I do not know how I can prove anything when Verizon refuses to help me and I obviously have no records on an account I never created in the first place.

I have never been treated so rudely by any company I have dealt with, being on hold for an unbelievable 7 hours today! Only to be told, after speaking with numerous customer service employees that there was nothing they could do. I have also tried several times to contact the above collection agency by phone but I get disconnected from the call every time. I know numerous other people who have had similar problems with Verizon, which is why I would never sign up with them. I asked them to send me a copy of the contract that has my signiture on it, a contract I know does not exist because I never signed one, and they told me they cannot do that, and that I will have to contact the collection agency, a company who refuses to take my calls.

The collection agency has stated that they will damage my credit over this.

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