Complain about a product or service

Credit Diagnosis

Tammy of Inver Grove Heights, MN October 27, 2009

I buy movies online quite frequently. So I do make some purchases online. All of a sudden I had a charge from credit DX 800 in the morning on a Sunday morning. I NEVER bought anything from them nor did I sign up anything from them. I called the number they listed. Waited on hold FOREVER, then the automated message came on. They asked for my membership ID, phone number, address, etc. I was reluctant to give any personal information. AND I DID not have any membership ID.

So the man transferred me to a dept that was closed. Funny, they can charge my card on a Sunday morning, but they do not answer the phone on Sunday. I called back again the following Tuesday, same deal, except billing was open. The gal was sarcastic and said how my account was cancelled and a refund will come in about 2-3 days. She said I was told that on Sunday. Funny, the billing was closed Sunday.

I am still waiting for my refund. BEWARE! Shut your card down, once you get one of these charges, nine times out of 10 you will see more. I have seen a total of 3, from different places totally 120.00. My card, which my child support goes onto, is shut down. I am waiting for a new card. I have no access to any of my funds.

Helen of Weeki Wachee, FL October 18, 2009

I checked my credit card account online this afternoon to see when my payment was due, and, much to my surprize, I saw that 34.95 was taken out of my account by a company called Credit Card Diagnosis. There was a phone # after the description so I called immediately and was at first queried by a recorded message to give my membership #, so I kept pressing 0 & 00 until I got a live person. I told her I never heard of this company and what right did they have to take that money out of my credit card account. She said I went online and ordered a membership & when I told her that was impossible, she tried to tell me someone else in my household must have done it. When I told her I live alone, she said I must have clicked on it through some other company name and when she said the name I told her I had never heard of them either. She said, okay, I'll cancel it right away but wasn't specific about me getting my money back.

I had to leave for church, so I couldn't stay on the phone and pursue it further. When I got back, I had an email saying "this email confirms that your cancel request for your membership has been processed on 10/17/09", and proceeded to list my bogus membership # and say that I needed to do nothing more and thanked me for my interest in Credit Diagnosis and hoped my membership experience was a positive one. I tried to call them back but their office was closed, so I sent them a couple of emails instead demanding that my money be put back into my credit card account or however they have to do it.

I can't wait until Monday AM to report this to my credit union and give them a day or two to put the money back & then have the credit union send me a new card with a new number. I am a recently widowed, senior citizen who is so upset right now, as you can tell from the way I'm venting. I hope someone out there can stop these people and now I'm worried sick because she knew my address and I don't know how they got my credit card info. They probably have my social security # too. Thank you.

Julie of Bellevue, WA October 17, 2009

This site is a scam. You pay for an initial report and then they charge you monthly after that 29.95 without your consent. Additionally, they enroll you in a "savings" program that they charge you for that you did not sign up for.

Brian of Converse, TX August 24, 2009

My wife and in search of a credit report for her, (In 2008 we used credit diagonsis)tried to sign on 6/11/09, and discovered that they looked us out for "secuity Reasons". We went on our search to sign up with Experain (They are great), not thinking anything more about Credit Diagonsis.

Three months now have gone by, and discovered Credit Diagnosis has been charging us for a service we have not used since February of 2008. They automatically started using the same card we used in 2008, without our permission.

After discovering this today, and speaking with Carmen and Stepanie, there is nothing they can do to reverse the 90 Plus dollars they charged us for, other then the last month for 29.95.

Aleatha of Indianapolis, IN August 18, 2009

I was online using my credit card to purchase something else totally unrelated to Credit Diagnosis. After entering my credit card information I recieved a pop up screen from Credit Diagnosis, I wasn't interested and so I clicked "No Thanks." The next screen said congratulations I was now a member. I was charged 29.95 and they entered me into two other clubs for which I was charged 1 for each. I called Credit Diagnosis, and I am waiting to receive my refunds. The part that bothers me is that they didn't seem suprised at what happened. So beware!

sabrina of manchester, TN June 27, 2009

since jan 09 they took money off my card my triplets disablity goes on that card that is the money they was taken i got 1 month back that is it this is june i ended up giving my money not knowing 30 dollars for 6 months 180.00 pays a bill at my house

Stephanie of Brooklyn, NY June 16, 2009

I keep getting charged a monthly fee for this 29.95. It is debited from my checking account. I have just tried to log on since I have a membership ID and the website makes you go through all the stuff you have to type in when you sign up, i.e. S.S.#, etc.

This is a scam and I will attempt to cancel this ASAP. I say attempt because I have read the other complaints and several other people have tried to cancel and have gotten nowhere!

Richard of Pleasant Valley, NY June 8, 2009

While online reading a article on yahoo, there was a link to the above mentioned site. I clicked it to get a report. I gave my credit card number for a 1 fee and then 29.95 a month after a week. After i paid, i didnt get any member ID which was supposed to be on the recipt page, so, now i cant cancel or log on to check my report.

I have not received a e-mail with my logon, and i cant even use the "i forgot" button to get my log on because i will not enter my card info in again and its not recognizing my phone number or e-mail address. upon further reading of some forums, i discover that this is a scam and people have been charged hundreds of dollars cause they cant cancel. Any help is appreciated.

Monica of North Little Rock, AR May 16, 2009

I went to credit diagnosis to obtain a credit report and score and was not able to do so. I tried repeatedly to get the information but after waiting for a long period of time and still not being able to see my report and score, I assumed that the transaction did not go through. Here it is in May 2009 a month or two after the initial trial of getting my report nad score and 29.95 was taken from my account causing a dominoe effect of overdrafts. I also have a check that goes into my account direct deposit and it was nearly gone from the overdrafts.

tiffany of fort smith, AR May 3, 2009

took funds ouit acconut with me not knowing went to make purshace and was denied just refund my money back to my account

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