Complain about a product or service

National Recovery Network

Bev of denver, CO November 9, 2009

They are trying to collect someone elses student loan. I have asked numerous times to be removed from the list as I do not know this person. And they still call and write.

Tim of Litchfield Park, AZ July 28, 2009

"You are worse than a woman." That's what R. St. Marie, the owner of "National Recovery Network" said to me after I called to ask why I was charged 600 more than I was quoted to get my car back. All the stories you read about these guys are the same: They hook you with an 800 "base rate" and then have their sales associates assure that you'll be contacted prior to the "unlikely" event that you'll incur additional charges.

So they sent me a bill for 1417, and the only person in so-called "largest recovery company in the U.S." who can actually address your problem is R. St. Marie. Dawn, Deborah, Tori, are all in the scam but are strangely unable to do anything but tell you they can't do anything. The bill is full of bogus charges, like "in-house legal counsel." They refuse to explain that to you. Also, they don't tell you how long they've had your car, or even if they have it at all, only that it was "located." When I pressed them on what "located" meant, they said it is "secure." Dude, do you have my car or not? They refuse to say.

When you finally talk to St. Marie, this is what he does: he avoids your questions, calls you names, and then hangs up on you. So be prepared for that. I even told him, "I know you're going to hang up on me, because I read about that on the internet, but before you do, can I at least try to negotiate something with you." His last words to me were, "I'll zero out your invoice and give the car back to the guy we took it from."

Before I could say, "Oh please do that, I'd rather him have the car than you" he hung up. This company is a joke. Someone needs to take them down. They are a silly bunch who like to prey upon people in unique and desperate situations. In my case, my mother-in-law passed away and we needed help to resolve a bad situation.

Tongia of LA, CA July 21, 2009

This incident occured in May of 2009.This company inddicated that there is a base fee of 800.00 to recovery a vehicle plus any additional charges that may be warranted. I understood the additional charges, but there was no fees listed for these additional fees. For example the company charged me 205.00 for in-house investigation, 350.00 for In-House Legal Counsel, Criminal Background check 66.00 TransUnion check 35.00 Utility Break/Search 33.00 MVD/DMV Search 65.00 and 59.00 for Doc/Fee and Info Data Seach 33.00. I had to pay 1,886.50 if I wanted my car back. I asked about these additional fees, but was not given a full explanation.

alma of rialto , CA July 6, 2009

My car is under my brother's name. The car got impounded on the 20th. One of my causins took the car without permission and he got pulled over. Since he had a suspended drivers license the officer took the car away. A week later the towing company notified the finance company about the car and because I had some issues with my car payments the finance company repo the car. I got notified and the finance company charged me about 1400 dollars to of fees and to get up to date with my payments. I notified them that my car had been impounded and under what circumstances.

Well I paid the full amound that they asked for and they told me they only needed a release form from the san bernardino police station. When the car was first impounded I called the police station and told them that my cousin had taken the car without permission. They told me that if my brother went over and request a hearing and told the officer what happend that they could release the car before the 30 days.

Well the finance company took the car to National Recovery repo storage. The finace company Wescom 1888-4371866 told me on Thurstday that they paid all the fees to the police department and that all they need it was a release from them. Now my brother was able to get the release from the police station today and now the finance company is telling me that they can do nothing about it cuz the car had first a 30 day hold on it but if it still had it then why would the police station would give my brother the release!

I even called the police department myself and they told me that the car was repo and that they have nothing to do with it anymore. I called the finance company again and now they are telling me that it does not matter if my brother got the release that now is up to the Repo place "National Recovery" to release the car. Now if the car was release by the police department and I have paid all my fees to Wescom WHY does this Nations Recovery does not want to release my car.

They just want to make more money and thats what I'm complaining about! Please help me. My brother has to keep missing work. He spend time, minutes off his phone not to mention Money. Me to, I know this company "National Recovery" is going to keep charging me for every day the car is still in their possesion. I keep working 10-12 hrs a day to come up with the money not to mention also the time I have to keep calling all this placed. I'm in dept with family members and I have no car.

Wendy of Roseville, CA April 11, 2009

This collection agency is claiming that accounts closed a decade ago are not current and intentionally screwing up credit scores. This is a pure scam. They claim that they are trying to collect from an old BMG music club account but conveniently, BMG music no longer has contact information so you can't find out what or when they are claiming you owe money. They just show up one day with a delinquent account on your credit (mine showed up for 55) and then offer to take it off if you just pay up. This is a pure shakedown and I want to stop them! I haven't used BMG since 1997.

Credit Score went from 760 to 640. We are in the process of buying a house and if this can not be fixed, we will have to cancel our contract.

Patty of Lothian, MD February 5, 2009

i cosigned a note for a car for my daughter in law she defaulted on the payments and would not return the car to me. after several weeks of trying to locate the vehicle out of desperation i contact National Recovery Network and spoke to there salesperson he advised me to fill out an assigment form and submit it. i filled out the form and gathered as much information as i could to assist with locating the vehicle. i called and requested updates and no one would return my calls. the car was finally returned to me by my daughter in law approx 2 weeks after contacting National Recovery Network and i contacted them to let them know. i received a bill by e-mail in the amount of 900+ dollars. National Recovery did nothing to help me would not even return my calls. i have found many complaints regarding this company on the internet. They do not disclose to you that no matter what you will pay the base price of 800 dollars. what they are doing has to be illegal.

Regina of Clifton, NJ November 7, 2008

My name is James and I am writing this on behalf of my fiance and was also working with Jessie. We do have a debt that we are trying to fix with this company.We started a payment plan with them and they still call every day harassing us with with loud voices and we asked Jessie to please not call Reginas job and Jessie continues to call her job even after we have started a payment plan with her.I called today and asked her to stop calling Reginas job. I said we are working with you to resolve this debt she then said very loudly NO I am working with you and in the same sentence she said your case is closed and rudely hung up on me.Why because I was stern with her and asking again to please stop calling Regina's job.We was on a payment plan with Jessie and she closed it on account of me being stern to her about not calling Regina,sjob.If that is not professional I dont know what is.

Marilynn of Los Angeles, CA September 21, 2007

This guy is caling my house but for my sons debt. telling me that he's from the chino DA's office that my son is about to be charged with embelzment. He has come to my house saying he's a detective but when i ask him to show a badge or card so i can verify he does not produce any, when i went into the house to call the police he left. My son does not and has not lived with me for him to keep calling me like this.

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