Complain about a product or service

GreenPath Debt Solutions

175 Remsen Street
Brooklyn, NY

Petra of Brooklyn writes (9/1/02):
In April 2002 the company lost a money order I sent. Causing a chain reaction of late payments, extra fees, and collection agencies. I did not find out of missing payment until late May 2002 by one of the creditors. I spoke to the Office Manager, Vizcaino about the missing money order and he confirmed that the payment was lost at their site, and requested that a replacement be sent and that all fees would be picked up by GreenPath and creditors notified. Immediately the money order was replaced by the company that issued it, GreenPath received it, and cashed it. I called Mr. Vizcaino, sent letters to find out why my account was still delinquent, but to no avail.

I had also requested the aid of the BBB for their help to solve this. Due to the stress this has caused, and since I'm responsible for my debts, I notified GreenPath by letter that I was terminating all dealings with them effective August 1, 2002, and I also notified BBB. Recently I received a letter from GreenPath as though nothing happened and with a new counselor's name.

The consequences are that GreenPath has been negligent as of April 2002 in dealing with my account. They are trying very hard to ignore my problem by not responding to my communications. In the short term of this problem it had escalated to some accounts being turned over to collection agencies and damage to my credit reputation, nor do they appear to work in good faith. As of today, I have not received a communication of regret on their behalf regarding this problem which they caused, nor anything pertaining to the extra fees in connection with the replacement of the money order.

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