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Kenya of Ripon CA (06/27/08)
To repair my case and equipment it will cost me $724.50. I lost a job and could not canvass for other jobs because my equipment was damaged.
Kandarpa of Southborough MA (06/26/08)
They continue to leave unprotected packages that have gotten wet and damaged by rain
Signed legal contracts damaged beyond salvage.
Charlie of Mcallen TX (05/13/08)
On 4/28 I went to Price Slashers in Port Jervis new york to have a large framed,glass print shipped out to my home address in Mcallen Texas .The young lady(c.s)her initials.) was instructed by the store manager Maria to take a box from the back of the store.Ithen helped her to raise the picture up and place it on the counter.She then taped up the box.At that point i was asked who i wanted to ship it with and maria said FEDEX was better.After the young lady was through with my package she proceeded to register so i could pay.Shen then ask me if i wanted to insure it and i asked her for the price so far wich was $23.00 I then told her what ever fifty dollars would get me for insurance wich was $5.000.00 for the price of $46.32 .I then paid and asked her if that was it and she said yes.
I left the store and the next day flew out to mcallen texas .On may 7th I still did not recieve my picture so I called fedex and was told it was being shiped back to new york because it was damaged(glass was broken)and was told to fill out a claim form(emailed it to me)I called them back and told them that I could not fill out the claim form unless I took the picture to the gallery to have a estimate on what the cost of repairs were going to be and the loss of value. The instructed me to call the store and discuss shipping with them and that FEDEX is not responsible that the store is contracted out and i would have to talk to them The store says no I bought insurance through them(I never saw a policy or asked if I wanted one)and said i would have to pay shipping cost again wich would further damage picture PLEASE HELP
tHIS IS PHYSICALLY DRAINING ME BECAUSE THIS PICTURE MEANS SO MUCH TO ME IT HAS BEEN HANDED DOWN FOR 3 GENERATIONS AND IS PAINTED BY A FAMOUS ARTIST AND FINDING OUT THAT ALL THE DAMAGE THAT FEDEX IS CAUSING TO THIS PICTURE ONLY TO RECIEVE A HUNDRED DOLLARS (THEY DO NOT TELL YOU THIS)
Leroy of Hawthorne FL (05/04/08)
I sent a claim in earlier but I dont think it went through. Anyway, I ordered a BluRay player from EBay to be delivered to Hawthorne Florida. When I tracked it I found out that the driver put the package at the top of my drivway which is 300 ft from my home. I never recieved any package.
FedEx and UPS have been delivering to this address for 24 years and have never left any package up by that road. I am a service connected disabled veteran and I have been getting my pain medications delivered by FedEx for at least 8 years. They should know better than to leave a package up there and I feel they are responcible. This is the letter FedEx sent me stating they were unable to honor my request.
Amount: $160.00 USA Ship Date/Received Date 04/11/2008 , Dear FedEx Customer, We regret that you were dissatisfied with our services and that you had to file a claim for the above-referenced shipment. After carefully reviewing the claims documentation and shipping records, we are unable to honor your request. Fed Ex investigated the claim and determined that your shipment was properly delivered to the correct address.
Fed Ex offers three Delivery Signature Options for residential deliveries; they are Indirect Signature Required, Direct Signature Required, and Adult Signature Required. Details of the Delivery Signature Options can be found in the FedEx Service Guide and online. If a Delivery Signature Option is not requested by the shipper at the time of tender, FedEx is under no obligation to obtain a signature upon delivery and reserves the right to release the package at the recipient's address without a signature.
1,_Delivery_SignatureOptio_n wasnot reqsted and_therefore Fed Ex_was _ authorized to deliver the shipment to the recipient's address without a signature. Our research verified that the shipment was properly deiivered to the recipient's address. We apologize if this is not the resolution you were expecting for this claim, but for future shipments to a residential address, please consider selecting one of the Delivery Signature Options, if you do not wish for FedEx to release the package without a signature. Thank you for shipping with Fed Ex. We appreciate your business, and hope you will continue to count on us for reliable, high quality delivery services.
Usharani of Saskatoon OTHER (04/28/08)
I sent an envelope to Ireland from saskatoon, canada on thursday 24rth april i wrote my address and I know it is clear by the time it reached ireland the people there were not able to deliver this envelope as there is absolutely no address visible on the cover
The copy I had has a clear address to be delivered but the copy to dublin was not clear you would have sent a proper CLEARLY LEGIBLE COPY TO IRELAND After paying such a lot of money it is is a shame that it could not be delivered properly. can somebody improve these ?
lot of hassle as the documents are very important
Paul of Lowell NC (04/09/08)
I have observed on multiple occasions Federal Express tractor-trailer trucks operating in an unsafe manner. Generally, it is excessive speed, but I have also seen erratic lane changes several times.
When I have attempted to call the Federal Express customer contact center, they are anything but helpful. They usually tell me I have called the wrong number, even though I am dialing the exact phone number printed on the trailer. When I am finally able to get a customer service agent from Federal Express to take down my complaint, I have requested someone call me back to acknowledge receipt of my call, but not once have I received a return call.
Several weeks ago, I wrote to the President of Federal Express about these same issues. One of his assistants did call me, but the individual was anything but cordial, acknowledged receipt of the letter, and then terminated the call without even saying goodbye. Many tractor-trailer trucks weigh as much as 80,000 pounds, which is 25 times as much as the average passenger car. They take much longer to stop and are more susceptible to high winds. Most of the Federal Express tractor-trailer fleet consists of double-trailers which are heavier, harder to stop, and more dangerous in high winds or wet roads. From the drivers seat of my car, it appears to me that Federal Express is not interested in operating their fleet of tractor-trailers safely. Perhaps a letter from your office will persuade them to take highway safety more seriously. Thank you for your assistance in this matter.
Robert of St. Louis MO (02/15/08)
I ordered a computer from Apple as a gift for my son. It left Apple facilities on time but sat in the facility at Chicago, on the truck for delivery for 6 days before delivery. When called, we were told that ground delivery was when they got it to us and not per any date, even though a delivery date was given on the tracking notice.
Package delivered damaged and returned with the order being cancelled. The box was torn and the computer did not work. I will not order from any site that uses Fedex as they act as though complaints are nothing and not dealt with. A very poor shipper and one I would recommend be avoided. The net result is time was wasted which hurt as my son uses the computer in his work as a software designer. Time lost means lost income. No help, or understanding showed by Fedex.
Mary of Walnut Creek CA (02/03/08)
We shipped a room divider screen that weighed 80 lbs. to Florida. We wrapped it in plastic double thick and then shrink-wrapped it. Then we constructed a box to fit it from 2 UHAUL thick wardrobe boxes. Lastly it taped shut with strapping tape. We insured it for $1000. When it arrived in Florida there was little damage to the outside of the box but the wood was dented in 4 places - 2 on each side of the screen-which seemed to match up with the forks on the fork lift.
Clearly FedEx dropped it from a high distance on the fork lifts more than once. When we filed a complaint they first tried to blame the sender to the recipient and vs versa. When that did not work (we were both sender and recipient), they said we did not pack it well. I asked for details, and I was told that by definition, if it is damaged, I did not pack it correctly. Everyone should be aware of this policy. The screen cannot be repaired, according to a furniture repair person who came to look at it. We are out a $1000 piece of furniture.
Joseph of Fairfield Glade TN (02/01/08)
I shipped a $5,000.00 Martin guitar from Texas to Tennessee. It got mis-shipped from Texas to Miami, Florida, 75 degree weather. Next day, it shipped to Nashville Tennessee, 14 degree weather. The cold and hot, humid/dry change caused a split in face of guitar. The weather extremes caused a humidity change, and the cold weather, to hot, back to cold, caused the nitro-lacquer to split from dryness, cold, and extreme heat. This is a common problem when shipped to a humid place, then a dry place. FedExx admitted shipping to humid Miami, and changed the delivery location and date by a full day, enough to do the damage. I had the delivery driver stay here while I opened the excellently packed box (he had to assist me in opening it), and he saw the damage immediately. The sender and I both have pictures of the guitar prior to it's leaving Texas. It was perfect.
This previously MINT Martin 1986 HD-28 Brazilian guitar is one of 47 ever built. It is a rare guitar. It will never be the same. The guitar was insured by the sender for $3,750.00 as he did not know the actual value ( I am a collector), but we still have not received an answer from FedEx. The repair will cost in the neighborhood of $800.00 to make it sound, but the crack will never disappear. This guitar was worth $5K, but has lost at least $1,000.00 in value, even with the expert repairs to be made by a Martin Guitar authorized repairman. The damage will always be a negative with a Mint guitar's resale value.
Gordon of Snowmass Villag CO (01/06/08)
We sent a package Sep 12 and it was delivered to the WRONG ADDRESS! The driver was lazy or stupid. It was perishable frozen fish from our Alaska sportfishing trip. By the time we redelivered it was a total loss. I called to file a claim, and the gal said she'd have her manager call me back. SHE NEVER DID! They don't want to pay on claims! I had to call back another month later, and am still waiting for settlement.
Sami of Columbia MD (12/22/07)
I ordered a Turducken from Cajun Grocer on Sunday December 16, 2007. This was supposed to be our Christmas dinner. I selected Overnight FedEx delivery to make sure we got it on time. Our package arrived on December 20. It was opened, the dry ice was gone, and the internal packaging was opened. I called Federal Express to get an explanation as to the following: 1. Why my package spent an extra night at a FedEx facility. 2. Why it was opened. They could not or would not answer any of the questions. A manager named Mike Brown promised I would get a call with an explanation on Friday December 21, 2007. I didn't. I still have the package and high resolution photographs.
This totally ruined our Christmas dinner. Furthermore it looks like a violation of privacy and could in fact be a health hazard.
Dick of Rancho Santa Margarita CA (12/13/07)
We took a memory box to the local FedEx Kinko's (Rancho Santa Margarita, CA) to have it professionally packed and shipped to Chicago. We paid extra for insurance, special handling and to indicate the package contained fragile artwork. The box arrived damaged, and the contents looked as if the box had been drop- kicked across the country. We filed a damage claim and included estimates for repairs in Chicago. FedEx picked up the box for inspections, confirmed the damage and issued a check, then shipped it back to California--I would guess by kicking and dragging it behind the truck and further damaging the contents. Then, to top it all off, their 'customer service' rep was rude and abusive when my daughter called to inquire as to the whereabouts of the package.
The initial $250 estimate for repairs would have covered the damage done in the trip from California to Chicago. We will be out another $100 or so for the additional damage done when FedEx re-shipped the package across country.
Neal of Springfield OH (12/13/07)
I received a package that was damaged during shipping. It was a large/heavy box with one delivery person. The flight case and it's contents were damaged. There are 3 large, very visible cracks in the case. Also, the contents (a professional mixing console) has a severe hum in one of the 16 channels. It could have other extenive damage to other electronics! I called Fedex 2 days later after inspecting the console to report the damage. They picked it up 3 days later. They brought it back 2 days later and this time 2 guy's delivered it. The delivery persons had no further info as to what I was to do next.
I called Fedex immediately. I was told that a claim was going to be filed online on my behalf right then, and that I would be contacted within 48hrs. I was not contacted. I called them back 5 days later. I talked to 4 different people and was told the info was (conveniently) just coming in and they would contact me in 2-3 days. I was not contacted. I called them 9 days later. I was told for the first time that I had to print out a claim form and fax it to them and they would get back to me 48hrs after. I did so the next day! 12 days later I got letter saying they could not honor my claim request because no physical damage could be seen.
I called Fedex immediately. I talked to 4 different people and was told for the first time that the sender had to contact them in writing that he permitted me to settle the claim. The sender had contacted them before it was picked up 5 weeks prior. He was told at that time that there was no need for him to contact them and that it was being taken care of. That all started 5 weeks ago and I still have a broken sound board and flight case.
I have lost money because of having to pass on recording and live sound gigs.
Virendra of Panchkula OTHER (12/07/07)
I FedEx'd household goods including glassware to London, but it reached the destination in bits and pieces and also some of the items were missing. A claim was filed at Fedex London, but the answer we got was that the packing was insufficient for fragile goods and the claim denied by FedEx Delhi. Then I called the customer care who wouldn't reveal any information. Then I contacted the coordinator of FedEx Delhi for settlement of claim. They told me that FedEx doesn't accept the shipment if the packing is not according to international standards. So my reply to Amrist Seair was that it is between them and FedEx ,and as they packed the items and their company may settle it. Then these people just refused to talk to me and have been very rude.
After this I contacted Mr. Errol Mascerenhas at Fedex Mumbai via email asking him for the settlement of my claim. He wrote back saying that he has asked the Sales Territory Manager who deals with Amrit Seair to initiate the claim process. It has been over 10 days, and there is no reply from their side.The claim was filed in the month of June 2007. Since June we have been contacting them through telephone calls and emails. I've lost goods worth 350 pounds and also is causing mental torture and harassment.
Brian of Whitehall PA (11/14/07)
I shipped 2 packages that were all professionally packaged by a certified FEDEX shipper. They were decorative mirrors each valued at $400. The packages were returned to me before the receiver even got them because Fedex destroyed the merchandise. The boxes were brand new and specifically designed for the products but looked like they were dragged down the road behind the truck with numerous holes in them. Fedex only paid a claim of $100 because they say that is the maximum amount to cover the product.
Why, then, does Fedex request a declared value and require the customer to pay that bracket for the insurance?
Cindy of Raymond NH (10/09/07)
I shipped an heirloom dining table and FedEx totally destroyed it . They paid only $142 of the $700 damages. They say this is because I did not insure with them .
The table was depreciated, as a result, 70%.
Ben of El Paso TX (05/22/06)
On February 15th I sent my brand new Eastman Archtop Guitar (model AR810CE- with a list price of $2495) Through FedEx to replace it with another brand new guitar with a different finish. I insured it for $2500 and FedEx smashed it. Now they will only pay me $1500 for it, when a replacement will cost me over $2000. To make matters worse now they have lost my guitar, so i don't have anything to show for i t- except for being screwed out of $1000. In addition I am a professional musician and they have successfully pulled me out of the jazz market and severly hurt my finances.
It took me over 50 days to get a straight answer out of FedEx, and now they are screwing me. When I contacted FedEx and talked to Linda Paternastor she assured me, and I recieved an e-mail, that I would recieve the full amount of $2500, but Hope Iverson ( the claims department manager) shot it down. They don't care about the average American, the don't care about anything other than the all-mighty dollar. When I informed them that I am a soldier serving our country in a time of need they continued to have a hard heart and wouldn't budge. I am hoping that I can get the help of my fellow soldiers, as well as the help of every sailor, airman, and marine to pull all support from FedEx, so that at the very least I will be the last service member to be screwed over by them.
Thomas of Chincoteague Island VA (03/26/06)
On advice of a friend, I shipped 2 music boxes, 2 ceramic mugs, a tea pot and a decorative ceramic bowl from Florida to Chincoteague. All items were bubble wrapped then suspended in styro. peanuts inside a shipping box with adaquate space around. All were broken or shattered. I have photos of the damage... Since I was still in Florida I could not immediately open the package.... Now it's too late... so FedEx gets off....
I estimate $32.00 for the mugs, $40.00+ for the music boxes... $25.00 for the teapot and $12 for the decorative ceramic bowl. $109.00 down the drain courtesy of FedEx.
David of Austin TX (03/06/06)
I purchased an item that was shipped FedEx Ground. It was a 30-year old piece of furniture I bought to hold a TV and electronics equipment. It arrived severely damaged... delivered by one older man who dragged it (by himself) some distance before knocking on my door and asking for help. I contacted the shipper and a claim was filed. A gentleman came out and took many photos, filed a report and after weeks of no contact I called to check up on the claim and was told it was an antique and they sent a $100 check to the shipper and closed the case.
I told the investigator (during his visit) that the item was NOT an antique. I told him that it was less than 30 years old and that it was purchased for daily use, not as a piece of value or a trophy piece. A customer service advocate at FedEx told me if I wanted the case re-opened I should ask the shipper to send a fax indicating the report was incorrect, that it's not an antique and that he's giving permission for me to communicate about the piece. After another few weeks of no contact, I called FedEx for an update. They received the fax but have said they cannot communicate with me. They've said they misinformed me before--that the shipper cannot give me permission. I asked for a description of what an antique is (as per the policy) and clearly, my piece is NOT an antique. FedEx has lied to me more than once during this transaction. I've spent hours on the phone and have received contradictory (and ever-changing) data.
The piece, valued at $1,600, is destroyed. The $200 I paid for insurance (and the money spent for shipping) is also lost. FedEx sold me insurance they obviously had no intention of making good on. I've lost valuable work time speaking with low-level FedEx employees who say whatever they must to get me off the phone and to keep me quiet for another few days/weeks.
Jani of Bridgeport CT (02/06/06)
Shipped through FedEx, package was totally destroyed (damaged) from rough and careless handling. Filed claim, but always denied. Same thing happenned last time, FedEx left package in front door, I never received it, filed claim, but denied. This people love to deny people's claim against them.
Carlos of Burnsville MN (01/08/06)
Shipped a TV to my daughter in LA. Fedex packed the TV, insured it for $600 and shipped it. Cost = $81.52.My daughter had to go on an unscheduled business trip and the TV was returned to me. TV was returned to my driveway with glass sticking out of the box. Once a square box, it now was almost completely round. My husband cut his finger when trying to move the box up the driveway to a safe area. I paid $50 at the dump to get rid of it. We are now up to $131.52 in expenses. Fedex sent me a check for $172.04. That leaves me with $40.52 to replace a Sony Trinitron 32 inch TV.
I have talked to three different representatives. They take down the information, tell me they will get back to me and then never call back. The TV set was not new, but what can I buy for$40? In the letter, sent with the check, it said 'We have requested a credit or refund of the transportation charges'. I haven't seen that either.
Besides cutting his finger, we had to load this package on to a pickup truck to take it to the dump. We are both disabled and this was difficult. We don't want anything more than our packing and shipping charges of $81.52 returned. Is that too much to ask for?
James of San Diego CA (12/09/05)
i shipped 2 two computers to gary,ind and both were damaged on arrival. fedex refuses to pay the claim stating another carrier transported the items.
Michael of Pinedale WY (9/24/03):
We received a damaged shipment on which we filed a damage claim. When they showed up to pick it up for inspection they had no call tag and the package was placed back in their tracking system with the original tracking number. The package went back to the local terminal where it was promptly loaded back onto a truck and sent back to the original point of shipment. We were then charged for the return shipping.
When we filed the claim per their instructions we contacted them a week later to check the status of the shipment we were told that there was a problem with the fax and they never received it. When contacting them further it was obvious they were going to do nothing in regards to settling the claim other than refund the shipping charge for the shipment back to the point of origin. BEWARE of FedEx!! We have canceled any future shipments and closed our FedEx account. We will not accept shipments from FedEx from any outside vendors or suppliers as they obviously will not honor any type of concealed damage even though insurance was paid for on the package.
This situation cost us thousands of dollars in lost revenue, even though we understand that no shippers insurance will cover inconsequential damages for lost revenue.
Kim of Fresno CA (4/21/03):
On September 10, 2001 we shipped a package to Dallas and insured it for $750. Due to 9-11 events, the package did not arrive in Dallas until 9/14. It arrived DESTROYED!!!! The box is crushed, there are "puncture wounds" from a forklift on all 4 sides of the box, and the contents were shattered.
We filed a claim alright and 2 things happened: 1) they say although we paid for $750 of insurance, they're only liable for $500 and 2) they deny our claim for whatever reason, and when we send them the info, they deny it again for something they say is "missing." We've supplied them with every document they've ever asked for. The Better Business Bureau wasn't able to help, and our local news channel did a story on it. FedEx admits they owe us money...they just refuse to pay it.
J.M. of Nashville TN (2/24/03):
I shipped a rare and collectible guitar to N.C. to get a replacement bridge installed by a guitar repairman. I sent it 3-Day Express, with a declared value of $600.00 considering the condition it was, i.e., with a defective Bridge, but with a street value of approximately $1,200.00 once the bridge was repaired.
When the guitar was delivered, the repairman reported the neck appeared freshly cracked, the carton had been crushed, and the damages appeared consistent with mishandling and crushing. I called Fedex to get the shipment inspected and was given one runaround after the other, such as, "If it's under $1,000.00 we don't inspect it, you have to bring it to us in Memphis." How could I possibly do that? The package was in N.C.
I talked to the Mgr. at the Delivery Station in N.C., talked to Memphis, it was all "lip service," put on hold, apologies, but zero action. I was told they would send me a claim form, they never did. Finally, the repairman took it himself to the Delivery Station, where a very hateful woman "inspected" it and reported that it was my fault because the packaging was "inadequate."
Totally false. I shipped it inside a specially hardened carton which I got from my local guitar store; I am a guitar collector, experienced in shipping and receiving guitars by UPS and even by the USPO, and I have never had this kind of damage (a cracked neck), as a result of my packaging. As a matter of fact, I showed the packaging to the Fedex driver who picked it up, asking him if it seemed sturdy enough, to which he replied: "I wish more people would package as well as you did." Right. When I asked to get a statement from the driver who picked up my package I was told, "He's no longer with us".
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