FedEx Reviews

I just want it FedEx to know your driver Paul had excellent customer service. You need to let him know about a good review. He deserves it. Employees with fed ex work hard! Lots of steps at my house! 😁

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

Sam and Akiya were pleasant and professional when assisting me the day I shipped an item back to Amazon. The location at Colfax and Potomac will be a "go to" shipping location from now on!

Janeira and Kisha at the Bartlett, TN location were both so helpful and kind. They were so patient and helped everyone with a smile.

We paid FedEx to deliver a scooter that we purchased as a birthday present for my boyfriend’s 5 year old son. This was not just an ordinary package to us. We specifically purchased this scooter for his birthday, and we were excited to give it to him and see his reaction. Unfortunately, because of FedEx’s failure to properly deliver the package, his birthday has now come and gone, and he is now more than a month past his birthday without ever receiving his gift. FedEx completely failed to deliver the scooter to us. Instead, the driver delivered it to the wrong location and/or wrong neighbor. The scooter was subsequently gone, and despite our efforts, we were never able to recover it.

Updated on 09/18/2026: Package arrived in Hutchens, Tx Wednesday morning. Departed Hutchens for Belton at 1037PM. Never arrived. All day on Thursday I watched that it was on the way. Then a report that it was in still in Hutchens. Hutchens is about 2 hours from Belton not counting en route stops. So WHY is it now going take 2 days to get less than 150 miles.... And 3 days late. GOING DOWNHILL IN A HURRY!!!

This is the second time I had to use FedEx and they always delay my packages. This time I have a live animal and they delayed me even after paying overnight shipping fee and they don’t deliver on time.

Live animals marked “delivered” hours before they actually arrived. I’m sharing my experience with FedEx because this involved multiple shipments containing live reptiles, and I believe other people who receive live animals should be aware of what happened. On multiple occasions, FedEx tracking marked my live-animal shipments as “delivered” when the packages were not actually at my address. The shipments eventually arrived at the correct address, but they did not physically arrive until hours after FedEx had already reported them as delivered.

Doesn't matter where I live in this country. FedEx is terrible. Every time I use the "tracker" it will show the driver 2 roads away from me only for them to drive 10 miles away. Help me make sense of that nonsense? I truly wish fedex would get shut down and put out of business. Always late with deliveries, never delivers on time, will hang on to my packages that are out for delivery and then deliver it days later when they were literally 2 roads from my house. I cannot stand this company and it's a shame that Bass Pro uses them because I have nothing but issues with them delivering my packages.

I shipped a box on Sept 10 with an expected ground delivery on sept 14. Now on sept 15 this box has crisscrossed across the shipping state and has not gone more than 3 hours from my location. Now it will likely get lost as they research what they did. I could have walked it the 1800 miles it needed to go in the time it’s taking FedEx to figure this out.

Consistently deliver to my neighbors address for almost a three year period despite numerous request to fix the issue and it's an act of Congress in and of itself to get a hold of anyone and there is no formal email address to submit complaints.

I called Fedex 6 days ago to get an incoming delivery switched to hold for pickup while it was still on the other side of the country. The agent promised they had submitted the red flag and even wrote an email by hand with the pick up address for me. The system hadn't updated this the next day so I called back to verify the hold for pickup was submitted. That agent didn't sound like they actually looked anything up but also promised it would be held. This morning the package was and still is at a major near local distribution hub but not yet at the distribution center where they are loaded on local delivery trucks and go out for delivery.

They will not attempt to knock when a signature is needed to save your life.

I’m giving a 1 star because I can’t give 0 stars. Multiple issues, mattress ordered on delivery truck for a week & driver chose to skip us and skip us, and skip us. Even after calling and promised delivery chose to skip us. Another order delivered to someone else. Medication priority overnight weekend delivery paid. No delivery, no communication or update, finally says unknown date for delivery. So unreliable, can’t contact a human easily or at all on nights or weekends even with priority overnight Saturday delivery. So frustrating. I’ve never seen anything like it. Always issues. Choose any other possible option For better service.

FedEx is so unprofessional, they delay delivery don’t send or update status telling you anything. I have had packages stolen from me I have had package delivered at wrong address and still not got my packages. They are so rude when you call for a claim. They take you through hell and back for something they did on the end. I hate to order anything cause I don’t like when fedex get my orders. Very horrible!!!

If I could rate this a ZERO I absolutely would! I had a package shipped out on 9/4. It was suppose to be delivered to me by 9/8. On 9/11 still no package so I called customer service. Reached a pretty rude agent so I escalated to supervisor. Supervisor opened a ticket as my “package was not moving” stated I would receive a call back from him in 10-15 min to update where my package is and promised delivery would be tomorrow (9/12).

Overnight delivery to a hotel. The driver left a door tag instructions hotel guest leave package at front desk. To get customer service their bot is terrible not helpful. You can wait for an hour to get help. Customer representative promised delivery before 9 pm after complaint. No delivery and no email or text for update as promised.

I paid $179.00 to have an envelope sent overnight from Little Rock AR to Dallas, Tx on 9/8/26. It arrived in Hutchins Hub that is 10 min from Dallas, Texas at 9:51 am on 9/9/26. The package is been seating there for 3 days now and no one can tell me where it is. I have been to the hub and asked in person and opened a ticket and the rep tells me that they are looking for it.

FedEx is hands down the worst delivery service I have ever dealt with, and that is saying a lot. Week after week, they consistently delay my packages. It is absolutely ridiculous to watch the delivery truck on the tracking map literally two streets away from my house, only for my delivery to be pushed back yet again. The level of incompetence from this company and its staff is staggering.

I purchased a new phone from a seller on Walmart.com. Seller sent it FedEx 2day air. 4 days later and still no phone. FedEx has become the most unreliable delivery company. They used to be the best. Since they changed their business model and started sub contacting everything they are going downhill. I hope they figure it out before it's too late. I will never make a purchase that is delivered by FedEx again. I never receive it on time and sometimes never do.

FedEx has always been terrible. In the past month, one FedEx driver picked up and then dropped my Starlink dish damaging it. It was caught on hi def video and forwarded to FedEx. Then day before yesterday, a package was marked delivered at 12:32 pm. No FedEx driver was here all day that day. They did come yesterday at 11:59am and then took the package with them. Again, all caught on video. FedEx will do nothing about this, and my only recourse is with the shipper. When will the federal government get involved with this. At this point I’m having a sign made for my business that clearly states at the driveway entrance, that FedEx is not allowed on the property, and that they are formally trespassed. I am also making sure that all vendors know we do not accept shipments from fedex.

Well, it's the next day, still waiting for my package. Customer service does not know what they are doing; they are part of the problem with this whole garbage company. One person tells me that there's a problem with customs. I told him he was full of crap; it was on a truck yesterday but never got delivered. Then the same guy tells me that it's at the facility and I can pick it up. I go there, and you can't get in, and then I call somebody else, tells me it's on a truck out for delivery. The website said it would be updated yesterday when they did not deliver it and it was not. I wish this company would just go away, and there could be somebody that could do their job. This is a horrible corporation.

I first placed my order with Humana on July 9th and tracking showed it was in Dallas.Texas. This package never showed up. Called Humana and they cancelled the order and resent it. On Sept 11, we called FedEx, and after numerous attempts we got connected to a live person, who was of no help at all. She said it was the shipper's problem. I said no the tracking number shows you received it in Dallas, who where is it. Humana tried contacting FedEx and basically was unable to resolve it. They also said that FedEx doesn’t return cancelled orders or undelivered packages to them. This seems to be a loss on Humana that will get passed on to the customers…me by making my insurance cost go up in the long run. My concern is who is taking these packages when they are in the possession of FedEx. Poor service, unhelpful live persons at customer service after long wait times, and the big questions as who is profiting off the missing packages. L

I wish I could rate it with 0 stars. I don’t understand how one carrier can be so mismanaged while other carriers thrive. All of them have their issues, but FedEx lets my packages sit one city away for days. I have two packages in two different facilities, going to different addresses. They’re both delayed. One package has been enroute for 8 days from Phoenix to metro Atlanta. Now that it’s Friday, I will wait until at least Monday for it. So, it will take almost 2 weeks for a small shoebox to be delivered. There’s a great chance it will be thrown into my lawn as well. The WORST carrier. I don’t understand major companies still using FedEx.

FedEx has become the absolute worst delivery company hands down. They promise delivery on a day between, say, 10 & 2. Then make it later & later, then by end of day. Well, after three days of this I phoned shipper to cancel the order. When they actually do deliver a parcel, the driver throws it from the truck, not caring whether it’s fragile. You can’t speak with a representative, they have an AI wall on their phone as well as their website chat. In short, FedEx is crap. Oh, & I can’t add any receipt or photo, as I never received the parcel.

FedEx delivers packages for Wayfair. I ordered a mattress from Wayfair on 8/28/26. They have given me at least 4 different delivery dates that this item will be delivered and has not delivered this package yet. The 1st delivery date the item was supposed to be delivered on was 9/2, second delivery date was 9/5, the 3rd delivery date on 9/9 and 4th delivery date on 9/10. They do nothing but send emails with dates, but has not made a delivery. I have notified both companies of my intent to seek legal action if needed.

I never use FedEx but the last 2 times I've had packages be sent through them because it was the only way. First one I paid extra for 2 day and it was supposed to be dropped off before 5pm. It did not get here till 9pm and there was no updates on tracking. This time it's a medication and was supposed to be here by 12:30. When it hadn't arrived I checked. It was delayed till 5pm. This medication has to be kept cold and it already spent a day in Arizona where it was over 95 degree. Tried to get answers from the website and the chat option and got no help. It just kept saying the same thing over and over again saying it will be here by 5. Meanwhile who knows if the package is still cold. The fact that I now have to use them for my medication concerns me because what do you mean you can change the time of delivery even if it's time sensitive.

The service is horrible. My package is delayed and going from state to state to state with the so called status of "on the way". What kind of status is that? It did not arrive by the first committed date, and now it has been issued a new delivery date three days later. Why does it take an entire week? The updates are not sent by email as requested; the chat line is a joke, and a live person does not answer the customer service phone. It's just a recording that will not let you get past the "on the way" answer for everything. I would give a negative star if possible. You don't deserve one star.

Had 3 pieces shipped from back east to Idaho. Shipped quickly until packages got to Idaho. Day of delivery, driver falsified attempted delivery. Never called and customer service stated they needed a number when the number is printed on the bolt. Lied to by customer service supervisor "Dave" who stated he would respond within 2hrs. This is the 4th time FedEx has lied, lost or misdelivered our shipments. Most worthless shipping company known to man.

A Fedex driver was inside of my pool enclosure today preparing to jump in. He explained that he thought it was an apartment complex and he justed wanted to cool off. I explained it was a private pool. We have one residence on my property. The padlock was in the gate, but not locked. He removed it and helped himself. Frequently they drive through my circle drive, even when they aren't delivering a package. He explained that he had used the pool two other times this summer. Extremely unprofessional. I suggest using UPS for your deliveries.

This corporation provides terrible service and disregards customer packages. If a package is damaged, they refuse to acknowledge their responsibility, even when you contact customer service. Additionally, the website consistently returns a 404 error when you attempt to submit a claim, indicating that they are unwilling to process it.

Worst company EVER!! Never and I mean NEVER deliver when they are supposed to. Tracking shows on the truck and out for delivery for DAYS!! Can never get satisfactory answers from customer service. The joke around here is that if it is being delivered by FedEx there is no telling when you will get it no matter what the updates say!!!!

Extremely disappointing service. FedEx was supposed to deliver my package three days ago, and it still hasn’t arrived. Even worse, the tracking information now shows no anticipated delivery date whatsoever. The package is sitting at a FedEx hub less than 50 miles from where it was shipped. Meanwhile, I’m left with no useful information about when I can actually expect my package.

This company is unbelievable. I have a pre-paid printed express delivery tag from a luggage company that was repairing bags that American Airlines damaged. I called Fed Ex for pick-up and was given a time. No pick-up. I called the next day and given a time and confirmation number. Again, no pick-up. On my third attempt the FedEx customer service person in the Philippines said the two guy taking the second order got my address wrong. He said his supervisor, Vince, would call me in 3-5 minutes. I never received a call from this "Vince". I really wonder if this company is dysfunctional.

FedEx is an American Disgrace story. Once a proud example of American success and pride of the international shipping industry. Now unable to provide even the most basic services, worldwide. No reliable tracking or delivery; no functional website; No customer service - this 3D world operation is a pathetic example of profit over pride. Irresponsible, incompetent & shameful. Let's help them finally go Out of Business! Boycott this loser company!

I had a package delivered. I met with the delivery guy and he said he was bringing it to my office, he did not. He left with my package and then I called Fed Ex and they said that it was because the suite number was not on the package. The Fed ex phone does not work . It keeps cutting off. It is impossible to call. I tried all day long. Then it cuts you off and says they will call you back no one does. I was never told what happened to my package. I am just hung up in the air.

If I could give a zero I would. My item has been out for delivery 3 days now and keeps getting returned due to weather delay. It is sunny as hell these 3 days so what weather. I could have gone to South Bend to the location and picked it up myself at this point.

8 out of 10 delivery didn't follow the delivery instruction and left the box outside even the rain was forecasted. Several times they left the box right front of our garage door and I didn't see the box and drove over it. I've talked to a several person on the phone and the regional manager supposed to call me but he never did. FedEx is the only delivery company that doesn't follow the instruction. UPS, DHL and Amazon ALWAYS ALWAYS leave the items on covered front porch. I stopped ordering from one site because they use FedEx for delivery. That's the only reason I stopped ordering from them. Deliver drivers, their managers, regional managers don't care about the people they are delivering.

Use a different provider. Don’t give these people your money. After they failed to deliver in the 2 day timeline I called for a reimbursement of some sort to be compensated for the ridiculous fee. They told me I have to wait till the package is actually delivered and call back to discuss being reimbursed. Nothing like admitting you were wrong and having your customers have to chase you around for a refund. It should be automatic, I didn’t even want to be fully reimbursed.

Terrible service all the all the way around, but what does one expect when the CEO is from a 3rd world country INDIA and 99% of the customer service is in INDIA. Shipping SUCKS. It gets set aside or lost, Customer service is Very POOR ENGLISH speaking. ** women/young girls with ZERO common sense. They read Scripted replies, "Sorry you have to call someone else to do our job." Totally worthless company all around.