FedEx Reviews

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About FedEx

FedEx provides multinational delivery services and logistics solutions. Its services include overnight shipping, freight forwarding and supply chain management. Founded in 1971, FedEx delivers services in more than 220 countries, offering businesses and consumers specialized express transport and integrated logistics.

Pros
  • Timely package arrivals
  • Careful handling of packages
Cons
  • Frequent delivery issues
  • Poor communication from support

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FedEx Reviews

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    Page 1 Reviews 0 - 5
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    Customer ServiceStaff

    Reviewed May 30, 2026

    Angelo, the FedEx delivery person, met me at the gate to my community because my gate code would not unlock. He went out of his way to meet me there—otherwise I would have missed the delivery of very important medicine I take called Atruby. When I met him, he had a big smile on his face and was genuinely happy to see me. His smile was so bright, I didn’t even need the gate to open—I could’ve followed that glow straight to my door! I have to say that he’s an excellent representation of FedEx and that he should receive some type of commendation.

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    Staff

    Reviewed May 17, 2026

    Was in store on 4/12/26. Deanna went above and beyond helping us with some MN docs and printing. So very patient and knowledgeable.

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      Reviewed March 27, 2026

      Thank you to whoever is pictured delivering order # ** on March 27 at 10:52 in Newton NC, for taking the heavy awkward item down and around to the back of our house. Well done sir..above and beyond.

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      Staff

      Reviewed March 22, 2026

      We want to thank M KC B, the delivery man, who, professional, responsible and thoughtful, took an extra care of our items and helped load them on the trailer in the drive way while we were not home. Thank you M KC B and FedEx. Door tag Number **; location **.

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      Customer ServiceStaff

      Reviewed March 12, 2026

      I had to return at TV via FedEx today, my packing skills were very poor and I was emotional about the issue of it not going to survive the journey. Three ABSOLUTELY AMAZING WOMEN in the customer service were so kind to me and helped me by repacking the TV. I am a senior and I was distraught. This made my day and restored my faith in humanity. I will never use anyone but them again. Thank you to you beautiful ladies.

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      Refunds & Payouts

      Reviewed June 7, 2026

      My son and his wife forgot to pack their suit and dress as they drove from Houston to McKinney Texas for a wedding. They realized it on Friday night and we had our other son take their clothing to a FedEx and I paid for overnight shipping to the hotel in McKinney Texas. FedEx tried to deliver it to an address in Mesquite Texas. When I contacted FedEx, they did absolutely nothing to get the clothing here for the Sunday wedding so they really screwed up our day.

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      Customer ServiceSales & MarketingOnline & AppStaffTransparency

      Reviewed June 7, 2026

      It amazing the a company claiming to be in the shipping business can be so completely incompetent. They have failed to deliver on time, the app doesn't communicate with the shipping center when you send update to hold a package, and then you call FedEx and the person can't communicate in English and says he will have a manager call you back. I will be shocked if I ever get that call.

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      StaffTransparency

      Reviewed June 7, 2026

      I've been tracking my package all day and whoever the delivery driver was used the same picture as yesterday Friday, 5/5 that showed the gate closed. I have been home ALL day with my gate WIDE OPEN and not once did someone try to deliver my package. I left my gate open due to the fact that I wasn't aware my dad didn't provide the gate code. I tried to make it easier on them. Now my delivery update shows "6/6 attempt at 4:03PM will attempt 6/8 before 8PM." Not once did someone try to deliver my package. Good thing I sent my brother a picture that they tried Friday otherwise I'd have no proof for my complaint.

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      Contract & TermsPriceRefunds & PayoutsStaff

      Reviewed June 6, 2026

      Fed Ex is the absolute worst! I cringe every time I order something and it is to be delivered by FedEx. Over the years I have received packages damaged. Once with a huge hole in the side of the package that they placed packaging tape over. Packages never arrive on time, usually 3 to 4 days after the original delivery date or I have had packages that have never shown up. Pictures of my packages at other people doors. Since there is no way of speaking to an actual person and the chat only gets you so far as to say your package was delivered. I am left at the mercy of the sender to replace or refund my order which I have had businesses refuse because my package was deemed delivered by FedEx.

      I have finally had enough and have to make a review even though FedEx could care less. This latest event, the package was shipped from 3 hours away, has passed my area twice and was sent south. It's now 3 days passed the "delivery date". I should of just drove the 3 hours. It would have cost me the same in gas as it did the delivery fee.

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      Customer ServicePunctuality & SpeedTimeliness

      Reviewed June 6, 2026

      Made an order at Bass Pro for a firearm and it was supposed to be in on the 4th of June and it’s now the 6th in OLIVE BRANCH, MS. But they can’t tell me where about. They just said it’s on a truck for delivery that was ordered May 29th and still in the same place about 800 miles away from where it’s supposed to be. I keep getting told different things. I don’t think anyone in FedEx knows what they’re doing. At least in this state because New Mexico isn’t bad. I’ve never had this issue! One said I have to wait ten days now before they can do anything and another says it’s on the way but doesn’t know where it’s at two days later. And another told me to have Bass Pro Shop call to get the other shipped the next day. Even most knowing they might have lost my brand new firearm, AR pistol is not a good thing! Even most they can’t tell me where it’s really at!! If it’s something important and need in on time just go with United PS.

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      Fedex author review by ConsumerAffairs Research Team

      Since it’s official opening in 1973, FedEx has been focused on delivering products for consumers and businesses efficiently and quickly, utilizing air transport for express shipping. It has evolved since then to include international shipping, ground shipping, FedEx Freight and FedEx Office, which is a physical location where consumers and businesses can pack, ship, print, copy and perform other important tasks.

      • Fast shipping: The whole point of FedEx is to get packages to their destination fast. Choose between ground or air shipping, depending on where your package needs to go and when it needs to get there.

      • FedEx Freight: FedEx Freight is for businesses that need to ship heavier and larger cargo and freight. Generate your bill of lading and set up your shipping preferences online for maximum convenience.

      • Air/ocean freight forwarding: Businesses who need to ship freight overseas can easily utilize FedEx’s Air/ocean freight forwarding service. Download all the forms you need, including customs forms, from the website, then pass them on to your carrier.

      • Temperature control: Businesses that are shipping freight with temperature sensitivities can utilize FedEx’s temperature control options. Temp-assure ground and air keep  your cargo cool by placing it in a temperature controlled container.

      • FedEx Delivery Manager: Take control of when your shipments arrive by signing up for FedEx Delivery Manager. This free service allows residents to customize their delivery time, choose to have their package left at a FedEx delivery location instead of at their home, receive delivery notification or request a vacation hold.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      FedEx Company Information

      Company Name:
      Fedex
      Year Founded:
      1971
      City:
      Memphis
      State/Province:
      TN
      Country:
      United States
      Website:
      www.fedex.com