FedEx Reviews

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

Sam and Akiya were pleasant and professional when assisting me the day I shipped an item back to Amazon. The location at Colfax and Potomac will be a "go to" shipping location from now on!

Janeira and Kisha at the Bartlett, TN location were both so helpful and kind. They were so patient and helped everyone with a smile.

Angelo, the FedEx delivery person, met me at the gate to my community because my gate code would not unlock. He went out of his way to meet me there—otherwise I would have missed the delivery of very important medicine I take called Atruby. When I met him, he had a big smile on his face and was genuinely happy to see me. His smile was so bright, I didn’t even need the gate to open—I could’ve followed that glow straight to my door! I have to say that he’s an excellent representation of FedEx and that he should receive some type of commendation.

Was in store on 4/12/26. Deanna went above and beyond helping us with some MN docs and printing. So very patient and knowledgeable.

WTH is wrong with FedEx.? Stopped caring I guess. Sent package to wrong address. Didn’t call me to confirm. Just decided on their own where to send it because my mailing address is a PO Box. Thankfully it made it to a relative's house (and no I never lived there). Tried to call them back to find out how they came up with that address and to ensure it doesn’t happen again…. NOPE, endless automated loop with no customer representative. It used to be a decent company.

FedEx has been absolutely horrible with my package. The tracking says it was shipped to the warehouse, but they never scanned it, so there is still no update showing where my package actually is. My delivery date was August 4th, and today is August 8th, and FedEx still cannot tell me where my package is or when I’m going to receive it. I called customer service to ask if I could pick up the package myself or if there was anything I could do to get it. Their response was basically, “We have about 4,000 packages that we have to go through, so they haven’t been scanned yet.”

I have had a number of packages that were supposed to be delivered at my home from different types of online shopping and it seems that Fed Ex is the sorriest, most careless delivery service there is. Today I was looking for a package and got no notification that it had been delivered, and when I finally did get the notification and went out to get it from where it was supposed to be on my porch, there was no package. I ended up sending texts to all of my neighbors asking if my package was delivered to them instead.

If I could give them a negative value, I would. HORRIBLE, DISHONEST service. I am a business owner and have been waiting for my package for a week now. They keep stating that "the office was closed, etc". My business hours are posted on the entrance door. They keep bring the case (or just stating that they "attempted" delivery) in off hours. For example, yesterday they said "it will be delivered between 10-10:30 am on August 7". Nothing happened.

They lost my package and didn't admit it and didn't want to amend it. This package was not signed by me and they couldn't even provide the delivery proof photo.

The FedEx driver drove a 2 track between our house and the neighbors that is not for public use at 20 mph at least. Almost hitting our goat and 2 dogs. Dropped package and tore or of driveway way too fast for a driveway, hitting a hole in driveway. That vehicle will need work.

FedEx is unreliable, the customer service is absolutely horrible, each time a package is either sent to us or ordered it is either delayed or never delivered. FedEx has cost me a customer I have had for years due to lack of transparency. I have called on numerous occasions and have been given the runaround with no resolve. My package should have been received 8/1/2026. It is now 8/5/2026.... Still no package.

They Delivered package to wrong house then ask you to jump through hoops to get it back or refunded. On top of that the employees at the help center speak unrecognizable English, stuff that would fry and AI transcription, absolutely the worst. Kick your package all the way to its destination and the delivery would be better than FedEx.

If I could give them 0 stars I would. Terrible customer service. Drivers are terrible stating a single family home is either missing off the street (didn’t know houses disappeared) or is a business that is closed so unable to deliver package. No details provided by customer support. Customer support does not allow you to speak to a supervisor.

Retailers, PLEASE STOP SHIPPING VIA FEDEX. This shipping service is so constantly unreliable that I’ve decided to shop elsewhere when I see FedEx is shipping. Multiple days late. The automated system is no help, and neither are the employees. If something is missing or late, and a customer service is reached, most often it is promised to “arrive today” because a computer says it will. No one checks, or flags a missing delivery. Please ship with UPS, USPS, or DHL because they all have better support when a package is late or missing, and more so, their competitors are easier to contact and can communicate in the case there is a delivery disturbance.