FedEx Reviews

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

Sam and Akiya were pleasant and professional when assisting me the day I shipped an item back to Amazon. The location at Colfax and Potomac will be a "go to" shipping location from now on!

Janeira and Kisha at the Bartlett, TN location were both so helpful and kind. They were so patient and helped everyone with a smile.

Angelo, the FedEx delivery person, met me at the gate to my community because my gate code would not unlock. He went out of his way to meet me there—otherwise I would have missed the delivery of very important medicine I take called Atruby. When I met him, he had a big smile on his face and was genuinely happy to see me. His smile was so bright, I didn’t even need the gate to open—I could’ve followed that glow straight to my door! I have to say that he’s an excellent representation of FedEx and that he should receive some type of commendation.

I had to use FedEx, which I dreaded because there is always an issue every time I use them. As without failure, there was a problem. I shipped a computer to our IT department, it arrived in a completely different box, had my original shipping label on different package than what I shipped. The computer was STOLEN and they shipped shelves. As other reviews, you are unable to get a live agent to help with the issue. Sadly, this corporation does not respect consumer reviews and continues it's poor service. Shame on you FedEx!

FedEx is the worst shipping company in the world. They literally made it super difficult for me to get my package and the anticipation on it was a nightmare. I literally took the day off work and stayed home to receive this package and without even knocking they left a we missed you sign on the door. I literally had to put a, "I'll tip you. Just knock loudly on the door," for them to knock and give me my package. Wouldn't buy again if this is the shipping company I receive.

This is the message I got when I filed a complaint when they lost my package or deliverd it to the wrong address. "Research for tracking number ** is complete: our records indicate your package was delivered on 8/21/2026 10:06:44 AM. If the package has not been located, please contact your shipper and advise of the situation so they can further assist." Fyi I have a Ring camera, you definitely did not deliver it. Garbage company.

I would give zero stars if I could. Absolutely horrible delivery service. Infinite every kind request and can’t get them to resolve issues. I hope thy go bankrupt.

I ordered a book from Italy for 25 euros. It was shipped by FedEx, and they are now charging me 17.6 dollars for an import duty fee, even though books are exempt from import tariffs. The actual incorrect duty charged was only 2.6- the remaining 15 dollars was a fee that FedEx applied for handling the duty! This policy is so common for FedEx that there is actually a whole New York Times article on it- **. I order a lot of books from overseas, and FedEx is the only carrier that has done this to me. I now tell all the companies I purchase from about it, and ask them not to use FedEx.

Nearly every package I have received in the past two years has been late. Why does FedEx give delivery dates when they never meet them? No reason for the delay is ever given. Why would FedEx provide that courtesy to their customers? FedEx is one of the worst companies I have ever dealt with, and they give the impression that they don't care because our options are so limited.

It is truly sad that I have to write this review, but I feel that after numerous problems I need to. A merchant that I use ships my orders continually through FedEx, and it has been a nightmare. Every order is either 2 to 3 days late, it will update on their tracking information as out for delivery but the actual info where it’s at says it’s not scheduled till next business day. How am I supposed to know what is right and what is wrong? Trying to talk or chat with a customer service representative is absolutely impossible. They are a terrible company and I wish that they would take these reviews and customer complaint seriously.

Fedex is an terrible delivery company, they don't update their domestic tracking labels at all, you won't know if it's out for delivery until it's at your doorstep. And even worse for international, they will pay the incorrect duties on your behalf and then charge you fee for doing it. Customer service is a joke, there is no way to get a hold of any one. Terrible terrible terrible.

I sent out a package for a lady who bought something from me on 8/20/26. However, she didn't pay for it after all is I had to immediately cancel the shipment. When I canceled it was still in Broken Arrow, OK which was like 10 mins from Tulsa. I cancelled it at around 2am on 8/21/2026. I called FedEx at 8:30am to make sure the cancelation was being processed and the package was being returned to me. The guy I spoke to told me that it had been processed through and it was still in BA. So I asked about picking I up and he reassured me that it was being put on a truck back to Tulsa. I said are you sure and it won't go to TX. He said yes It will be heading back to Tulsa and should be delivered to you by Saturday but could be Monday Morning the latest.

No delivery service is perfect but FedEx is by far the worst one there is.

Raj Subramaniam has taken a top-notch company and run it into the ground. I ordered a computer from eBay on Aug 3rd; it is now Aug 22nd, and I have still not received my computer. FEDEX SMARTPOST is probably the worst shipping method ever devised; Fred Smith was dead set against SmartPost. They keep packages for days at a time, begging that they be lost or misplaced. Then either deflect the blame on the seller or the USPS. When it is very clear that they have control over the package. If I were in charge of hiring and firing Raj Subramaniam would be looking at a pink slip. I will tell anyone who will listen to question sellers about how they are shipping packages, and if they say they are using FedEx, they should request a different service or seek a different seller.

I would give them a 0 star but not an option. They deliver to the wrong address, then tell me they are working on it, then tell me it’s my problem and I am out the money on my products that cost hundreds of dollars. They say it’s the company that sent it that has to pay for it; that company says Fedex has to pay for it.

I can’t stand Fedex - can’t stand even more so that Amazon has started to use Fedex on their deliveries. Somehow Fedex is worse than USPS. You make me want to rip out all the beaver hairs down there at once while getting prodded with a burning hot iron to the face. Customer service non existent. Your app sucks. The app & the site is buggy. Try to say I will pickup the package. Taken to another page that says you want to verify my identity. With a number and email that show - are not that of my own. WTH am I to do about that. Rooting around to find I, the recipient cannot do anything for delivery instructions, updates or anything. Why? Why only the seller gets to. Which coming from Amazon - I can’t contact the seller!!! I tried!

FedEx cannot, for the life of them, deliver a package to the correct address. My house isn’t within a quarter mile of another house. The address number is very legible on my mailbox at the end of my driveway. Yet, they repeatedly deliver to the wrong address, have made no effort to correct the errors, and their customer service is borderline impossible to get through to.

Delivered wrong address, friend ordered, used my name, just got wrong address, seen driver, said never even had package in my name, or my friend who ordered it. Said call Fed Ex, see what happened. Rude lady, even though had my name, refused give me address where my package went. Had wait till next morning, called sender, they looked up order, gave me address sent to! Luckily, nice ladies 3 blocks away had package still on porch, I asked if package delivered yesterday for me, they both said right here, had already phoned sender. Luckily still nice, honest people still around. Unlike rude lady on phone from Fed Ex, & Driver who lied, saying never any package with my name on it.

FedEx is the WORST shipping carrier ever. Every single one of my packages get delayed or never never deliver. Companies need to stop using them!

As usual FedEx does it again. This time r a left a sign for the driver with my address and with a arrow pointing down and the words downstairs. What does the driver do, it was left on the sidewalk at the top of the stairs at 12:18 CT. I have called their customer sevice number 4 times today and have spoken to 6 people. It is now 17:12 in the evening and my package is still up there because I have medical reason. The package weighs about 90lbs. Do they care? Waiting on a call that I have been promised all day.

I have dashcam video.

Absolutely Ridiculous!!!! I had three documents literally on the scan machine ready to scan, it was a few minutes past 8 pm (and they close at 8 pm). The manager (Javier) came to me and asked me to leave. I told him I had a time sensitive documents that I needed to send the same day and I only needed to press scan three times. He complained that it would take more time, as after scanning the machine would take time to send the scanned docs to email, etc... and he asked me to take my documents and leave immediately and threatened to call security if I do not do so. So pathetic! Does anyone know if Fedex's policy is to ask customers to leave immediately after close and threaten them to call security? Please drop a comment if you know. Thank you.

I arranged to stay home ALL Day for an item that the seller originally said didn't need a signature. I was home all day and around 5:00pm I went outside and found a FedEx sticky on my door saying they tried to deliver bur no one was home. I called customer service (an **) and said that I had stayed home all day and found that the driver needs to come back and bring me my package. The agent tried to say that perhaps I didn't hear the doorbell, but my doorbell is connected to my phone so it is impossible for me to miss it! I said that the FedEx driver apparently never rang the bell. They said they could not come back with my package and then I would need to be home the next day for delivery. To say I was angry is an understatement.

I am not a shipper; I receive things from FedEx and someone should buy them an atlas of roads in the United States. I live in Oklahoma, order came from Utah to Kansas City to Dallas, TX, to New Jersey, back to Dallas to Olathe, KS. To my home! See my problem!

I got a message stating my scheduled pickup didn't occur because I wasn't available. Actually I was! I stayed home all day waiting. It's a total falsehood, very unprofessional and a clear example of how the performance of the carrier company continues to worsen with each passing day, month and year.

How do these people stay in business? If you’re a business and use FedEx you have to know they are destroying your customer base. I do all my business online, so are constantly receiving packages. I keep a file on FedEx, UPS, and USPS for my packages. It provides percentages based on on-time, 1, 2, 3 or more days late. If they honestly provided tracking or not. FedEx has by far the worst score. Almost 50% late deliveries, provide unreal delivery dates and simply provide later date each time the day of the delivery gets here. Totally impossible to contact. To all you users, I also keep listings of which provider uses which service, and if at all possible, use sellers that do not ship FedEx. If you think I am the only one doing this, you need a new business plan. By the way, I have received 3 packages using FedEx in the last week, and none arrived on the original delivery date.

Terrible service. I received an email that my package would arrive yesterday between 11 and 3. It never came and I was not given an update.

I will never in my life will use this awful company, they lost my suitcase which was a huge suitcase from Boston to Philadelphia. Tracking number ** and we even did not receive a refund, they do not deserve a single star.

The absolute worst experience every time I have a package coming from them. Their package delivery estimates are a joke. They’re always at least a day later than estimated, and this time it will be 6 days later than their original estimate showed. The customer service is horrendous as well. The chatbot can only answer questions that are in the FAQ. Calling and speaking to a representative is no better. They don’t have any clue of the actual situation at the holding center.

I have had multiple deliveries from FedEx. They were not my choice of delivery service. Every delivery is 2-5 days late, often damaged and many times delivered to the wrong address. I have been avoiding purchasing from any company that uses this service.

ZERO STARS! FEDEX IS AWFUL. Package was getting delivered on a different day than I was told so I wasn't home when it arrived requiring a signature. It went to my local office. I called and said I would be out of state for a week...They said it would be held at the local office. When I returned, I was told it was sent back because 5 days had elapsed. The local office and the Customer Support line said it was coming back to the local office upon instructions from the sender. Yesterday, I was told it would be there at noon..it wasn't. Today, I was told it was sent back to the sender and that FedEx never sends the package back after the 5 days. All of this can't be true. I asked to speak to a supervisor and was left on hold indefinitely. I went to the store and was told to call Customer Support again. This isn't how to run a company!

Our electric bikes arrived yesterday and Fed Ex should be ashamed that they even put them on the delivery truck. The bikes were so damaged down inside the boxes that the sprocket in one was bent so badly that the chain was rubbing against the tire. The bracket that the handlebars attach to was mangled and that was down in the interior of the box! The large battery was ripped away from the bracket that holds it and the prongs it slides into on the bike were bent out of place. The boxes themselves were trashed and parts of the bikes were sticking out of the boxes. Now we have the hassle of having to ship these back and hope we get new ones that aren’t destroyed.

UPS, Amazon, DHL, GLS delivery people can read signs, use common sense. FedEx delivery people are lazy or inept. They never use the call box to call the owner who opens the gate for the driver to deliver to the unit at our condo complex of 30 units. Easier I guess to either throw the pkg over the fence, leave the pkg unsecured in front of the gate in plain view of those passing by on the street or leave a notice saying the owner wasn’t home, even though they never even tried to call the owner on the call box phone! Lazy inept unprofessional = FedEx delivery drivers!!!!

I would leave a zero stars but it will not let me. Not only did they lose my irreplaceable package. The AI will not let me speak to a human. Disconnected the call. I really would love to know what happened to the package. Especially since the package contain an irreplaceable item.

Dog shit company, always delays packages, takes days to update tracking information.

I ordered an item I couldn't get in-store. Unfortunately, they happened to deal with FedEx. On three consecutive days, FedEx said they were on site at our apartment building to make delivery, and three times they said they couldn't deliver, even though they had all the info. Not once did they give me a phone call or email (I was told they would email) to say they were downstairs at our front door. I could have easily run downstairs to collect my package. Then, when the original retailer sent me a FedEx link to "manage my delivery", I filled out the form, twice, but kept getting the message "something went wrong". By this point, my blood pressure was hitting top marks. I tried to call FedEx to speak to an agent but couldn't get past the automated customer service. Thru that I set up an alternate delivery address for tomorrow. We'll see if I actually get my package....

Four times now, FOUR times they give me a delivery date and the date passes. The tracking site says "we're actively working to get your a new delivery date." Well, that will stay like that for days to weeks. I'm going to suggest to anyone I buy from to NOT use FedEx to ship to me. I'll pay extra to actually GET my packages. This is ridiculous. It's every single time. Over it. Don't use FedEx.

FedEx is absolutely the worst delivery service ever!!!!