FedEx Reviews

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

Sam and Akiya were pleasant and professional when assisting me the day I shipped an item back to Amazon. The location at Colfax and Potomac will be a "go to" shipping location from now on!

Janeira and Kisha at the Bartlett, TN location were both so helpful and kind. They were so patient and helped everyone with a smile.

Angelo, the FedEx delivery person, met me at the gate to my community because my gate code would not unlock. He went out of his way to meet me there—otherwise I would have missed the delivery of very important medicine I take called Atruby. When I met him, he had a big smile on his face and was genuinely happy to see me. His smile was so bright, I didn’t even need the gate to open—I could’ve followed that glow straight to my door! I have to say that he’s an excellent representation of FedEx and that he should receive some type of commendation.

Was in store on 4/12/26. Deanna went above and beyond helping us with some MN docs and printing. So very patient and knowledgeable.

I ordered a new phone from Xfinity, on 7/15, it was shipped by Fedex, it arrived near my town in Norcross, GA at 7:30 am on the 16th, and fedex automated algorithms told me its "estimated delivery date," was between 10:50a-2:50p on the 16th. It also told me I had to be home to sign for it. I've been waiting and rearranging my schedules to be here. It's now about 3p on the 18th, and still no phone. There's supposedly a 1-5 day "window" they claim, so then why tell me it will be here, when it's not going to be here? Fedex is THE worst. So over it

Driver submitted to fake delivery attempt. Was home all morning waiting for the delivery driver. Never arrived, but submitted a false claim.

FedEx also left a door tag instead of a package at my home too! We were home waiting for several hours and tracking via the app. My son saved his own money for this purchase and we were waiting eagerly to sign for it. This situation needs to be addressed, I don’t believe drivers would do this unless they had unrealistic expectations put on them by managers. Unfortunately, Fed Ex does not give us access to a local site where this issue can be addressed properly. Be better.

I'd give them no stars if I could. Absolute garbage company, well I won't say that because the garbage men are 95% on time. Remember these aren't my ETAs. They are yours and I've never seen one be right. The FedEx In Cambridge Ohio has got to be the worst one in existence. Always late, dates will change one way then 8 hours later change back. If they need a signature you might as well count on them wasting 2 or 3 of your days. The delivery drivers will pull up to your house and sit there. Then pull away never even getting out of the van. 5 hours later you'll get a notification that a "Attempt" was made to deliver said package that doesn't require a signature? Must not have wanted to walk the 8ft or pick up that heavy 15lb package?

Deserves negative stars. I was having renovations done to my home. Big order from Home Depot. Everything came UPS except the bathroom sinks and mirrors over the sink. So wish I had chosen something that could be delivered by UPS. They brought everything on time and to my correct address. Fedex, however, Not so much so. Not at all. I was in the garage putting together a shelf UPS had delivered about 30 mins prior when I got a notification to my cell that Fedex had just tried to deliver but no one was home.

I am extremely disappointed with FedEx customer service and the handling of my delivery. I was home when I received a notification claiming that delivery had been attempted, but the photo provided clearly showed a front door that was not my home. This means the driver attempted delivery at the wrong address. I contacted customer service because I needed someone to acknowledge the mistake and ensure that my package would be delivered to the correct home. Unfortunately, the representative, Ernesto **, did not seem to understand or take my concern seriously. Instead of addressing the incorrect delivery location and confirming that the package would be redirected properly, he repeatedly avoided my request and failed to provide any meaningful reassurance or solution.

I ordered a piece of equipment that cost over $2,000. The manufacturer shipped it via FedEx. It was to be delivered to my home. My home has my house number in Arabic numbers clearly visible from the street on the front of my home and the numbers are 3" high. The driver delivered my package 2 hours away to a house that has their house number above their garage in cursive writing. Seriously, I know that according to the latest statistics that 25% of people 18-24 are functionally illiterate, BUT, if your job is to drive a truck and make deliveries, you need to know how to READ! It is not MY JOB to do THEIR JOB. I shouldn't have to click on the GPS and then go bug my neighbor to get packages and then lug them back to my house where they should have been delivered to begin with.

Worst shipping company on the planet. I think in all the years of inadvertently having orders shipped to me, I have gotten 3 without issues. The items are late, or don't arrive, or disappear. Customer service is a joke. Today I watched my package drive within 1 to 2 miles of my house for 8 hours and then it disappeared. Guess he took it home. Tried calling, wound up somewhere where not one person spoke a language I understood. Zero concern, nor any desire to investigate. Horrible company. Absolutely just not customer focused.

Worse delivery company in US for me. I get a delivery yesterday and I can’t get it until now because delivery guy put in lockers, take a picture that shows nothing and leave without sending anything to me. Since yesterday, me and locker manager keep trying to find it but nothing. And when you try to contact customer service it’s a nightmare! First time ever facing an issues with delivery. Thank you FEDEX for that, you showed me what’s meaning of unprofessional delivery service.

Hello I had a delivery today and I was asking the FedEx guy to help me about this package due to it's heavy for me to lift. I have a bad back. He said he won't do it and I asked him if he can help me at least push it inside. He said he's not supposed to. He's unhelpful driver, and there were 2 of them and the other guy was just smiling. I explained to them that I have a back problem but still insisted they can't help or bring package inside. Driver's name is Conrad. I didn't get the other guys name. We do business with FedEx. We're a huge retailer. For this incident unhelpful driver, should they need to help customers with disability.