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FedEx - International Deliveries

FedEx • Disappeared • Damaged • Late • Wrong address • International crises • FedEx and the mail • FedEx Ground --- • FedEx Buys Kinko's

Owais of Erding, Bavaria, Germany (11/21/03):
I had a worst experience with FedEx, I had a very important parcel (My Original Educational and professional certificates) to be delivered to Home Office UK. I thought of using FedEx as they claim good time and response. I mailed my parcel from Germany on 17NOV 2003 expected to be reached to Doncaster UK on 18Nov Noon.

They mishandled my parcel and sent to Switzerland and then rather than being prompt they put that back in a normal process to be followed up. I have been ringing them all over FedEx office and both countries Customer Services to know the exact status and requesting them to deliver that parcel quickly. But they did not care for that at all without telling me the status and updating the website.

Last update I got that Parcel was there in Notingham on 19 Nov 11Am. I called FedEx so many time and then every time they said yes, Driver has taken that parcel out for delivery but my Consignee did not get that parcel at all. I got worried and called them out again -- some other Customer service person attended the call and said that she THINKS that address is not correct. She said she can see that its address to HOME OFFICE UK but I have not mentioned the OFFICE name and house number as it's a HOME OFFICE.

Can you imagine the level of knowledge within EU? Then she did not listen to me at all and was asking me the HOUSE number when I said I don't know that is the only address, she banged the phone. I wrote mails to their sales team and Marketing and all but no reply at all. They did not care for my package at all and finally on 21 Nov I called to the agent of FedEx who does delivery in Doncaster Area they told me that FedEx didn't release the shipment to us till 20 Nov as there was no one at their Depot site when we went there to pick up the parcel.

According to their agent information that parcel would be delivered today only that is 21 Nov. I had that worst experience of sending some thing with FedEx that I will never ever use them and suggest people not to use them at all even they claim they are cheap.

Jack of Rural Retreat VA (7/15/03):
I am president of an international giftware company. For years I have refused to either ship or receive any parcel via FedEx because in the 1990's we fell out over a billing charge. Recently, we added 62,000 sq. ft. to our facilities and I thought maybe I would give FedEx and opportunity to do business with each other again. I made a few calls to Fedex on shipping a package to China and now I know again that I would hand-carry a shipment to China before I would use FedEx. They are a very customer unfriendly company. I want no part of their services.

Frank of Guelph, Ontario (6/30/02):
I am the president of the largest firm of our type in Canada. We received over 1.4 million Pounds Stirling from the High Court of London on Friday. Most was to be placed with Standard Life and was done so. A little over $250,000 was to be delivered to Mr. Bruce A. of Toronto on Saturday, June 29, 2002.

We paid FedEx extra and were assured of a Saturday AM delivery in Toronto (60 miles from our office in Guelph). FedEx sent it to the wrong depot and did not even bother calling us to advise us. Since Monday is a statutory holiday they "believe" they can have it delivered Tuesday ... 3 days late. I have offered to drive the 150 miles round-trip to pick up the package and deliver it myself but they will not respond. How a FedEx employee could take an envelope marked Priority Saturday and just leave it at the wrong depot is beyond me.

This is the only problem we have had with a multi-million dollar lawsuit out of London, England. It tarnishes our reputation on both sides of the Atlantic and is going to cost us lost interest.

Rob of Greensboro NC (3/16/02):
I mailed a FedEx envelope to my fiance who lives in the Philippines and when it arrived several items were missing. The reason for the mailing was to provide her with the legal documents that she required for her Fiance Visa processing with the U.S. Embassy there. I enclosed my W-2 statement, several paycheck stubs and other documents. Also enclosed was an envelope with personal pictures of us together which is required for her visa processing and another envelope with a card enclosed which was personal in nature. Tucked into the card I had placed $300 for her visa processing.

When the FedEx representative delivered the FedEx envelope to my fiance, he immediatly asked her to open it and verify the contents were all there. My fiance found this request very strange but did as he asked. Upon opening the FedEx envelope, she noticed that the envelope with the pictures and the envelope with the card/money were missing. She told the FedEx delivery person that these items were missing and he suggested that they contact his supervisor. While they were going to the nearest phone, the driver started questioning my fiance about me and about how we met. He also made several comments to her on her looks and even made several phone calls to her cell phone but hung up before she could answer. She had caller ID so she knew who it was coming from.

When my fiance called me and told me of the loss, I asked her to verify on/in the envelope if Customs or FedEx had opened it or stamped it with anything to indicate the it was open and items removed and she said that there were no indications of that at all. I then called FedEx and stated what happened and they said they would investigate but the spokeswoman that I spoke with stated that it was very unusual for the delivery person to request that my fiance open and inspect the contents. I further wrote a letter to FedEx stating the loss and requesting reimbursement. Although I knew that sending money was not wise, I never knew it was illegal and I certainly thought that anything removed should have been documented. As it stands, it was just plain theft!

I received a letter from FedEx today stating that they would not reimburse the loss of the money and made NO mention of the pictures or the card being gone. FedEx has a duty to safeguard my items regardless of their value and they are at this point, making no effort to locate my pictures or card. Nor are they concerned about how this happened and who was responsible for taking these items.

Damage Resulting: The loss of the pictures require that I re-send them which will result in a longer wait for us to be together. We have a long distance relationship that is very hard to keep going and this only makes things worse. Knowing that my package was opened and items stolen, I have no idea if they copied all my personal information to include my SSN, birth date, birth certificate and many other highly personal items that must remain secure. You cannot put a price on identity theft and this is a real possibility now.

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