FedEx Kinko's

Njeri of Henderson, NV November 3, 2009

Monday November 2nd 2009 I went into a FedEx Kinko’s Office and Print Center to send a package overnight express and to make a photocopy of my Driver License. I left my driver license in one of the copy machines at the store. An hour later I received a call from Kristina, and employee at the FedEx Kinko’s store. She advised me that I left my license in one of the copy machines at the store. I thanked Kristina for calling. Kristina advised me that she called me because she had my information from the overnight shipping form that filled out when I was in the store. I thanked Kristina and advised her that I would return to the store to pickup my Driver License.

I arrived at the store an hour later. I spoke to Kristina and advised her that I was ready to pick up my license. Kristina refused to give me my license. I advised Krisitna that she called me and knew who was. I also advised her that my photo was on the license which also verified my identity. Kristina refused to give me my license stating that I had to verify my birth date. I verified the month and birth date. Kristina still refused to give me my license stating that I also had to verify the year. I verified all the information she asked for. Then she gave me my license. I asked her why she did this. She stated that; “It was FedEx Kinko’s procedure”. I would like Consumer Affairs to investigate FedEx Kinko’s procedure. I believe this practice is illegal. Fedex refused to give me my license which belongs to me and is issued by the State of Nevada.

Vickie of Round Rock, TX October 22, 2009

We were charged once on-line and again at the Austin store for a print job. When I returned to the store for a refund, I had to call the on-line people myself, and the mgr. Deron M. refused to look up the info. the on-line people needed, necessitating a trip home and back to the store again, and then he still didn't know how to fix the error. He thought it would be resolved that day and said he would call when it was - no call.

The next morning when I called he refused to agree to call me back by end of day if he was unable to get it resolved. He has been flip and demeaning to me, insulting about his own on-line coworkers in front of me and anyone else in the store within hearing distance, and inept. at his job. BTW Deron - most women do not like being referred to as "sweetheart" by total strangers. Still waiting on our $50+ refund.

Shannan of East Orange, NJ April 5, 2007

On Thursday April 5, 2007 I entered the Kinko’s location around 7:30pm to use the computer and make 4 copies,At approximately 8:01 I noticed the time and got up from the computer to make my copies so that I could leave. At the same time a Kinko’s employee named Christopher came from the back room and stated loudly we're closed. I finished printing 2 copies from the computer, and made my four copies at which time Christopher walked towards my children and I and Yelled MISS WE'RE CLOSED....he stated that it's now 8:00 and you have to leave you can't finish what you're doing you need to leave now... I told him that I am finished now and all I needed was to make the copies besides I’ve been here for awhile, it's not like I just walked in. He came even closer to me yelling that I NEEDED to watch my time. I said I lost track of time at which point he arrogantly stated that maybe if I had not been on my cell phone I wouldn't have lost track of time.

He also stated that he was ready to go so I had to get out NOW. At this point my 3 year old daughter became scared and upset and began to cry. I told him that he needed to back away from me. At this point I felt even more threatened. He walked away and went to the door and said you should know better than to do something like this anyway. I gathered my children and the copies and went to the door but he had walked away...I stated that ok if you want me out so bad open the door because it is locked. He stated that oh well since he had to wait on me now I had to wait on him.

And that if I wanted him to open the door I had to ask him nicely he stood there and looked at me and then to his watch and waited. When I picked up my cell phone and began to recite the number to the Newark police he came to open the door.

David of Colorado Springs, CO March 5, 2007

FedEx Kinkos has damaged my computer and monitor by not preparing it properly for shipping. The situation has not been resolved in a timely, satisfactory manner. Below is pertinent information. Federal Express, Be advised that this is a complaint regarding the handling of items which were brought to FedEx Kinkos on January 19, 2007. The items were to be prepared for shipping by Kinkos’ personnel, then shipped via FedEx to a location in Colorado Springs.

The items, to be shipped, were a: - custom-built computer with 512 KB memory and a 40GB hard drive; the hard drive was loaded with irreplaceable photos and files. Estimated value and declared value of the computer is $1,000. The value of the files on the hard drive is incalculable! o you may see http://www.flickr.com/photos/wildography and http://www.wildography.com for examples of the photography files on the hard drive. - 15� computer monitor

The computer and the monitor were irreparably damaged during shipping. The method of preparation for shipping was substandard and allowed for considerable movement, with the two boxes, of the computer and the monitor. Be advised that more than 40 high-quality, high-definition JPEG images were taken of the boxes, the packaging materials, the monitor, and the computer – as well as other items of evidence. My NIKON D-70 digital camera was used to record the images. The computer and monitor were picked up by FedEx Ground after numerous phone discussions and emails exchanged with FedEx representatives. Per agreement with the claims department, the computer WITH THE HARD DRIVE were to be returned to me after an evaluation was made regarding responsibility of damage by FedEx. After the files were retrieved by a computer technician, the computer was to be returned to FedEx so that the claim could be processed.

The computer and monitor were picked up by FedEx Ground to be evaluated for damage. After one week passed without any attempt to contact me, I tracked the packages via the internet. I was shocked to discover that the items were shipped back to San Leadro, California to the FedEx Kinkos that originally packed and shipped the items. Further shipping, from Colorado – in the original boxes & packing materials - would only further damage the items! I am very disturbed by the damage to my computer and monitor. I am also very disturbed by the amount of time that has passed in resolving this problem. My work as a budding photographer and writer is being severely hampered by the damage that FedEx Kinkos’ personnel have caused.

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