FedEx - Failed Deliveries

FedEx • Disappeared • Damaged • Late • Wrong address • International crises • FedEx and the mail --- • FedEx Ground • FedEx Kinko's --- • FedEx Buys Kinko's

Greg of Queensbury, NY November 21, 2009

On August 23,2009, I returned a broken Verizon Dare phone to Verizon @ a FedEx drop box located at 16 Hudson Ave in Glens Falls, N.Y. 12801. The pick up time was Mon. Aug. 24 at 6:00PM. Four weeks later, Verizon began charging me 210 dollars for the phone I retured via FedEx. Verizon stated they never received the phone! I called FedEx immediately and was asked for the tracking number. There was a pre printed return label that I affixed to the box but did not write down the tracking number. I was told with no tracking number FedEx could not help me.

I gave FedEx the drop box location, the pick up time the serial number of the lost phone, a visual description and model number of the lost phone. Verizon put a trace on the phone but they maintain that they did not receive the broken phone. While Verizon clearly understands that I did not keep broken equiptment, they will not credit me without the merchandise. I am in this situtation because I did not write down a tracking number which was just a number over a barcode, who knew. It has been nearly 3 months since this all began and I have called FedEx and Verizon weekly to see if the phone has been located. FedEx checks their "overload department" lost and found and Verizon continues to search but as of tonight Nov. 20, 2009 I am still being charged for the phone.

sharyn of peru, IN November 20, 2009

A express mail box delivered to wrong house and returned to sender. This has happened too many times around the holiday season.

MaryJo of Denton, TX November 4, 2009

The FedEx ground driver continues to leave my packages on the wrong streets. This has happened numerous times over the past ten months. When the person to whom the package is mistakenly delivered and I phone FedEx to complain, we are either treated with indifference, or we are told that a supervisor will call...but nobody ever does. Emails to customer service are also ignored. Some of these boxes contained health related appliances that were delayed in reaching me.

Bethany of Hillsboro, OR October 15, 2009

I had a package being sent 2day mail from Verizon. When my package didnt come, I looked online at my tracking number. My tracking number came up as an invalid address. I am in a newer development-but not so new that I dont get mail, or other packages. My address is accessible by the USPS website, Yahoo maps and UPS can find me...but for some reason the idiots at FedEx seem to think my address is invalid. Not only do they say that the first time, every other time I complain on the phone they give me a different reason as to what is wrong with my address: my street, my zip code...what next? They have delivered 3 packages to me to date, but they cant find me?

When I asked Richard in the Memphis TN corporate center, he sounded completely idiotic. NO education whatsoever! He kept saying I dunno, I cant tell you that, I cant answer that....he couldnt do ANYTHING!!!!! He then transferred me to some other guy named Chuck...not a supervisor like I asked for; Chuck told me that I should have my package by 4pm. I asked him how do they determine if my address is "invalid" or not. He said he trusts his driver, but also the USPS website. I said I am staring at my address on the USPS website and it is completely valid.

I hung up without any good feelings about this. I need this package because I am leaving for the weekend and needed it YESTERDAY as it was promised. Why didnt they call and confirm the address? Why didnt they take the extra steps to make sure the 2day delivery time was kept??? This is all their fault and I will NEVER use them ever again. I am so done with the idiocy and the fact that I am willy-nilly transferred around to one incompetent person after the next. I am so mad...they are so incompetent!!

Jane of Edison, NJ October 3, 2009

One afternoon, at the nearest FEDEX Store, I had dropped off all my 11 packages in. After following the instructions of the FED EX store worker, I completed all my customs paper work, and packaging procedures. Only to find out the next morning, a unprofessional "REPRESENTATIVE" from FED ex called me to tell me that my packages were not acceptable because they now claim my packages to be "unaccompanied baggages". When I had asked them why were my baggages "unaccompanied baggages" they had failed to tell me the reason. In additional, the "representative" couldn't tell me what 'unaccompanied baggages' means.

A lot of things went wrong here: 1) Why did they just accept my packages at Fed ex when they could have told me that these were "unaccompanied baggages". Their staff are not welled trained, and are not even able to decipher which packages are able to be accepted. 2) At this point, I still do not understand why personal items are not able to ship! Any regular customer can walk into Fed ex can go in and ship their personal belongings. This is really Discrimination. 3) In this situation even though Fed ex is totally at fault, the "unprofessional" representative only told me that I could just come and pick them up myself, without offering any type of compensations. 4) The driver who came back to deliver the 11 packages to my house, just left all my packages ,without us knowing, outside my house. NO SIGNATURE, or PHONE CALL...NOTHING!

Their customer service is just horrible. The girl that had talked to be on the phone was of no help. This is by far one of the most unprofessional services I've ever used. Because of this terrible experience and mistreatment as a customer, I would suggest to everyone not to ever use Fed Ex ever again. Please try other alternatives. I will do my best to let everyone know about my horrible experience so that they may never have to go through such hassle again!

K of Vancouver, WA September 28, 2009

I sent a 70lb box to my son from wa state to ny, fedex track stated delivered, NO BOX ever arrived. they are putting a trace on it, but it seems to me that since i didnt require a signature FEDEX could care less that my son receives his care package or not. These days who can afford to ship a box full of food to a college student living so far away, ONLY to have FEDEX lose my package. He lives off campus it is not a dorm, nice home, home owner is also checking the neighborhood, at least i get more respond from a total stranger than i do from fedex!!! frustrating...To: fedex WHERE IS MY SONS PACKAGE!!!!!!!!!!!!???

Mark of Brooklyn, NY September 18, 2009

(2) packages to be delivered that needed to be signed for. twice delivery attempeted while no one was home. Company, and driver lied about third and final attempt. Numerous promises of delivery from 9'11 to current - 9/18, and either driver did not show up, packages were not put on delivery vehuicle, and today, only one of the two packages was delivered. 6 times they were called since 9/11. Six times the customer service representative or station manager said they would be delivered. Trying for 7th time today. This company is amazingly inept - of course, unless you're not a "small fry"

lipton of elmhurst, NY September 10, 2009

i have one packege come from india they can,t delivery to my apt. they report they not find me but i stay home everyday and wait for it. but i do not see fedex guy. i call them. they can,t find us address or they don,t take it serius i think. the guy never come to my apt. if yes how he miss it. i still live with this apt. how he miss us address i can,t belive it.

Kenneth of Auburn, WA August 31, 2009

My order from Smash Direct order Amazon for 2 Polk Audio Monitor 50 speakers were sent through Fed Ex on were shown delivered on the 15th under: Carrier Tracking ID: 597285460439817 I was home all day on the 15th and never received my speakers. I have filed a claim with Smash Direct llc. and with Fed Ex but nothing has been done regarding this order. I have a detailed list of times and dates of all my calls with Fed Ex and with Smash Direct but I have had no success in tracking my order. I want my money back or the speakers which I have not been able to get resolved through Fed Ex or through Smash Direct llc.

Kendall of Aberdeen, NC August 28, 2009

I waited for an overnight delivery all day Friday. This was software required to complete a promised job on the weekend when nobody would be in the corporate headquarters. I watched the FedEx tracking page online all day while looking out the window for the delivery person. I have a doorbell, a door knocker, a dog that barks at anything louder than insects outside. Later, I see that my package has been returned to the "cartage agents facility" 50 miles away and noted "Signature Required". Calls to FedEx repeatedly tell me that an attempt was made but nobody was home. I asked them about a door tag and if they had the number. Nope. Another attempt will be made on Monday or I can drive 100 miles roundtrip to retrieve it myself. I would not be so upset about this if it did not happen repeatedly. I have seen the FedEx delivery agent just stop and drop all his packages at the community office here because he is late, lazy, whatever, without even attempting delivery to an individual residence. I understand that this is not the way that FedEx does business but they are sub-contracting agents who should be held to the same standards. After all, it all reflects on FedEx and all I want is what I paid for.

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