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Some complaints don't fit neatly in a single category. For example, Dennis of Nacogdoches thinks the company needs to import some smarter workers. Of course, not every shipment gets pounded into dust or sent off into the nether world. As UPS' defenders note, most of them arrive on time and in good shape. Here are some recent miscellaneous complaints: Kellebrew of Leland, MS November 19, 2009 Our company receives shipments from UPS week day mornings around 10 a.m. We had customers & company mechanics waiting for parts to be delivered 11/18/09. At 4 p.m. UPS had not yet made delivery. I called the above listed number and talked with "Dudley", telling him UPS had not arrived. I was not hostile, just trying to get information about shipment. He evidently was having a bad day, with his attitude being so blunt. He told me the truck would be at my shop by 5. When I told him we normally got shipments mid morning, he told me if I wanted morning shipments I should get next-day air. I told him that was too costly, that FedEx and other companies can deliver in morning w/o next day air. He told me that I should go with them! He put me on hold at least 2 times, so I know he must have been getting other phone calls that were not helping his situation, and told me to hold on because he wanted to discuss "this" with me. He said he was well aware of the Kellebrew Farm Services - UPS "feud". I was not aware of it. Basically, I was appalled by his manners, or lack of them. I still cannot believe he had no better diplomacy than he did. ADEL of KHOBAR, Saudi Arabia November 17, 2009 This is regarding a rejected shipment under trk # H7949385205, I have submitted to your brunch in Khobar, Saudi Arabia. Yesterday morning I have submitted a shipment contains a DNA test but when the sales man asked me what this envelop contains? by mistak I answered it contains document, while I suppose to answer it contains of DNA test samples. In the same day at night I received a call from the branch that this shipment is rejected because it did not contains document only and asked to come and pick up the shipment. I came to pick up it but I found out that the envelop was opened by UPS staff which it is not right. My complain is that they have no right to open the envelop with no permit ion of me, therefore; I did not receive it. I talked to the supervisor who said that it's their right to open the package. This altitude is absolutely not acceptable and the DNA test has spoiled off curse. This bad altitude cost me moral loss inaddition of financial, so I decided to complain to you against this unacceptable behavior. I need your support to find a solution to this matter. DNA test cost 310.00 ( USD ) Delay of test time Shipment cost 180.00 (SAR) custmer service supervisor tried to fool me gino of henderson, NV November 11, 2009 I called ups 899 # to have a paskage picked for delivery to someone I sold this package to on ebay ( 1,195.00) This was a backery dough baller. I asked if the package being wrapped in film would be OK to ship I was told that it would cost me 10.00 extra, I said that it was fine and that I want 1,200.00 of ins. coverage. total price 119.87 I said that it would be Ok . the agent never asked for payment. On moday the 9th of OCT. it was picked up by a UPS driver. I asked him if was OK they way it was wrap, he said that it was fineIt was a heavy package and asked if he needed help and he said it was fine. This 150lb guy pulled out and lifted up on the truck. I asked for a shipping label he said he would bring it the next day. The next day he dashes into my store with a shipping document puts it on my counter and runs out. I yell " I need to pay" he yelled back it was taken care of. I needed this money because I had just started a new buiness and had bills to cover. There is so much more to this story but I won't bore you, I have recieved Phone calls a nd letters from UPS telling me that I should not have shipped my package the way I did , that the package was over weight by 100 lbs. their driver wrote down that it 140 lbs. they said it was 250 lbs. ?another call told me that the package was damaged , and a nother told me it was lost, when in fact it was documented that it was if in their warehouse and it had been veiwed buy the buyer. all UPS wants to pay is 100.00 because I did not have insurance two weeks later I get a call from the buyer that the package is sitting in the warehouse she seen and touched , yet UPs insist that it is lost. and that is it. I am beat out of my money and my machine because of their incopetance. It has been a nightmare that I will never again will go throughbecause I will never again use UPs and do not reccomend anyone else to use them Katelyn of Islesford , ME November 10, 2009 I am writing on behalf of my parents. A UPS Driver was speeding on their subdivision road and because of his speed he failed to stop for my parents dog. He hit the dog. If he had not been speeding than he would have had ample time to stop the truck and wait for my father to get the dog, who had barely left the driveway. My father was outside with the dog and saw that he was getting close to the road, which is not a busy road with a speed limit of about fifteen. He was on his way to retrieve the dog from the top of the driveway when the speeding UPS driver failed to stop and hit the dog on November 6. The dog was immediately taken to the vet where he received medical care and was diagnosed with a broken pelvis and would probably have to have one of his hind legs removed due to nerve damage. Ravi of Freehold, NJ November 9, 2009 I order House hold supplies, computer parts online. Every package I receive from UPS it's wide open, actually one could see all the content in side the box or package. I've filed complaiance on UPS site but no use. I've tried to catch the driver but I've no idea when this guy comes, he just leaves the open package at my door step. It's very frustrating why this guy is openning my packages. michael of plattekill, NY November 4, 2009 The person who runs this UPS store (1069) in Berkeley, Ca. is a cheat and a liar. He overcharged me approx. 325. on a simple shipment of items I purchased thru a auction. The lot consisted of (3) antique low grade firearms and (3) smaller items. One firearm was 58" long and required a oversized box. The manager made such a big deal over this,I felt I was probably dealing with an amateur. He over packed, over insured and lied about the method of shipping. I tried to reason with this person for over a month now thru emails to achieve a satisfactory solution. He likes to plays a cat and mouse type of game and demands respect if he was to listen to my grievance. But, all I got was delays and runarounds. He charged me 554.27 for a UPS ground delivery that weighted 43 lbs total. Afterwards I checked with UPS online and found that I could have shipped the same items myself with their packing using UPS for 150. I repacked the same items using reasonable shipping containers for about 100. I understand that they're entitled to pick-up charges and packing. Including pickup and packing. I tried to negotiate with Mr. L. for 225.00, but now he seems not willing negotiate and won't return my correspondence. I trusted the UPS system and agreed to his demands because he indicated the need for special returnable boxes, (this was the excuse given for the delay in picking up the items-more than a week later). I thought the extra charges was due to a returnable deposit for the boxes or I would never have given him my credit card number. When I complained about the price, he stated that if I wanted, he would return the items, but it was doubtful that I would find a better deal. He also indicated that one shotgun was smashed to bits. Talking long distance was difficult to hear and understand him. When the shipment arrived it was like a crazy person had packed them. Needless Giant boxes. Excessive packing materials (enough to fill a pick-up truck with), no kidding! I took pictures! I was overwhelmed. The so called returnable boxes were just standard boxes taped together. This person is totally unprofessional and a fraud. I have received numerous packages of like items from all over the country in the pass six months from other UPS stores. They all been priced fair and professionally packed. He wrapped the items in bubble wrap, then rewrapped them in foam. Put them in a 60" box, then put that box in another 66" box that was 16"d x 16"w with a 4" buffer of foam with enough packing tape to do 10 boxes. It took me more than a 1/2 hr. to get the items out. The 2nd box was just as silly. Three small items in a 24" by 30" box. This person has taunted me with a refund as long as I acted nice! Can you imagine the nerve of this person. I've been shipping with UPS for business purposes over twenty years now, but after this incident I've decided not to do anymore business with any auctions or outlets in California unless shipping is pre arraigned and cost is determined. Also to make matters worse. The (antique shotgun)that was smashed was wrapped and packaged like it was undamaged. I believe they damaged this item themselves. Mr. L. states that the item was picked up that way. But the auction indicates the item had repaires, but not broken. Their listing shows a picture of it intact. This is what I bid on. I have taken pictures of the items shipped and his ludicrous packing job. Needless to say this ordeal with UPS has been a nightmare. Riki of Staten Island , NY October 23, 2009 I'm sure it's fraudulent to agree to provide a service and then not provide it. Their idea of delivery is to sit outside, somewhere in the area of the delivery location and wait. They wait approximately 20min, no call or alert so you can get your package, and then leave you an infonotice. Sometimes they log in a place they never went to at all and the next day when they sit in the area, they call it a 2nd attempt. The problem is, when I pay for a service of delivery, I want it at my door! FedeX doesn't have a problem with doing that, no matter what neighborhood it's going to. But UPS drives around in brown trucks and then gives brown people substandard service, or no service at all. Then,they don't tell the shipper this information; they take the money, acting like they are going to deliver it and then make us go down to one of their central offices to pick up the package and deliver it ourselves! If you don't make special arrangements for this luxury, they send your package back to the original shipper and keep the money! Janet of Windsor, CO October 23, 2009 In February, I shipped 15 boxes of alpaca fleece up to Canada to have it made into yarn. I did my online "create a shipment" and have printed out my summary. For the value amount, I put in 10.00 per box. When I received my bill, they have added an additional 40.00 - 50.00 per box (15 total) The reason why is, they have taken the 15 total boxes shipped x the 10 boxes and given a value of 150.00 per box. This is not my error - I have talked with a couple of people in the Supply chain as well as faxed a Ross in Canada with copies of the invoices trying to get this cleared up. They won't budge. They now want me to split the cost with them. It is not my error so why should I pay at all? I am not sure how to get a resolution to this matter but can guaranty that I won't be using UPS again - we have other shipments going out but, I will certainly give Fed Ex a try next time! Leanne of Calgary, AB October 22, 2009 Actually i am a little upset with ups right now. I called yesturday to see if my package could be delivered to my work address they told me i could not change for that day but if i called before 7pm i could change the address for the next day, I called between 4pm-5pm last night to change the delivery address .... and today i still have not recieved it so i called and they stated the address change did not go through. i am very upset cause i needed my package for an open house today. the economic damage is that i never got to use my products for a open house today, lost money cause i only had pictures of my purses.. could not see them. also i have not received them yet. they may be damaged too eric of woodinvile, WA October 16, 2009 I ordered a product from NY. It was shipped UPS. I had to return it, so I re-taqped the original box completely the same as it had been shipped to me. Cost me 25 to ship, which was about right. I got a replacement product also shipped UPS, the same thing in the exact same box. I had to return it also, so I put it back in the box, re-taped it, and took it down to the UPS Store (Woodinville WA, store # 0191). Suddenly, it was going to cost 41 for the exact same shipping service. The guy at the counter told me that the box had grown an inch (!) and that was what accounted for the price increase. I had him pull up my invoice from the last time that I had shipped it, and he claimed that the box had grown one inch longer and thus cost more. Instead of working with me, he told me 1. I don't make the rules 2. I will cancel your transaction and you should ship this someplace else. I was flabbergasted- the guy was incredibly rude and clearly didn't care whether he had my business or not. So, I went a block away to the FedEx Store, where they cheerfully charged me 23 for the same service that I had tried to get through UPS. To top it off, I asked him if I could have the business card of the owner- he said sure, here it is, despite (as I found out later) he was the owner and did not identify himself as such. And you can't even complain about these guys. The UPS Stores are franchises, and, as far as I can tell, there is no way to complain to UPS itself about the situation. I have learned my lesson. Advertisement
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