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Some complaints don't fit neatly in a single category. For example, Dennis of Nacogdoches thinks the company needs to import some smarter workers. Of course, not every shipment gets pounded into dust or sent off into the nether world. As UPS' defenders note, most of them arrive on time and in good shape. Here are some recent miscellaneous complaints: Megan of Temple City, CA September 23, 2009 It is UPS's policy to not leave packages in plain site on the front porch where they can be stolen. UPS does not seem to think that following policies is important. For a few years now, I have had an ongoing battle with UPS leaving packages in plain view on my front porch. I have called. Supervisors have been informed, delivery drivers have been talked to, but it doesn't matter. It still happens. I have had packages stolen off the porch, but no one there seems to care and I'm sorry just doesn't cut it. On several occations, I have been home to wait for the package and it was left on the porch. No doorbell. No knock. No nothing and I was home! So I finally gave up with my home address and requested that the package be delivered to my boyfriend's address. His house is down a driveway a bit so I figured if they are not going to follow their own policy, then I might as well have it delivered where it's less likely to be stolen. the package today was delivered to the neighbor's house. The neighbor's house very close to the street and VERY clearly labeled as not my boyfriends address. There's a big 1018 right on the front. My boyfriend's address 1020 is also clearly marked right on the curb and on the gate at the entrance to the driveway. The gate is always open. So I call UPS and am told the local office will call me. They do. All they can say is the same old stuff: Sorry, supervisor involvement, and policy review with driver. Why didn't I think of that? It worked so well before. Oh wait, no it didn't. So I ask the guy what I can do, since they have a policy of not following their own policies, to ensure my package is not delivered to the wrong address or stolen. The UPS store he says, but that costs more because I have to start a P.O. Box with them. Nice. He also said I could put the package on will call and pick it up from the shipping center. AWESOME! So I am now paying full price for delivery to my location, but I have to pick it up from the ship center because they are too incompetent to hire people that can deliver a package correctly, and hire managers that can train drivers correctly. I am done with UPS. Mary of San Francisco, CA September 11, 2009 We were supposed to have a computer delivered on a Wednesday (September 9th, 2009). My husband Mark, handicapped, stayed home all day waiting for it without using the phone to leave the line open in case they called from the front door of our apartment building. Occasionally, knowing from past experiences that UPS hardly ever delivers to us the day they are supposed to, my husband would walk outside to check for UPS trucks nearby. One of the times he went out he saw a UPS truck, looked for someone but did not see anybody. He went back inside to wait for the call but they never did call. After a while he went back outside to check and saw the notice of tried to deliver but was not at home (9283-7625-4473). That was at 3PM. I called UPS right away, told them what happened and they promised me they would send back the driver today and deliver. They were not able to assure the time but they made me very clear that the package was going to be delivered that day. I also told them to make a note to please deliver the box to our door, not the front door of the apartment building since the box was 30lb and my husband, again, is handicapped, unable to barely walk. I canceled all my plans after work and run home to make sure I was there for the delivery. Of course the package was never delivered that day. The next day they reattempt to deliver, called from the front door, my husband buzzed them to get it but seeing that they were not getting to the apartment he went upstairs to the front door. He found the box of the computer at the front door but no sign of UPS. He cannot load any weight, so it took him 1 HOUR to drag the 30lb box downstairs to the door of our apartment. My husband walks with a cane even if he is 36 years old. Gary of de pere, WI August 11, 2009 After a perfect business relationship for over 13+ years and a ups.com account with shipments sent out weekly out of the blue UPS canceled my account, after 4 phone calls i finally found out why. It seems that my credit card needed to be updated and i had an 32 day outstanding bill for 10.21. not only did o not receive an invoice for this bill but i was not contacted either, after all these years of perfect service this is the thanks i get, now i have to jump through hoops to get my account reinstated. what a joke! Marshall of Roswell, GA June 1, 2009 I bought a Mac laptop from Club Mac. They use UPS (unfortunately) to deliver it. I received a call last Thursday from an automated UPS voice system that stated that between 8 AM and 7 PM that same day the delivery would be made to my home. I rescheduled my day to accommodate UPS, in order to be home to sign for the package. Early in the evening I checked the tracking number on-line and it stated that it was going to be delivered the following day. I was upset and called UPS. They transferred me to their Roswell, GA delivery depot. I was put on hold while they checked for my package which I decided to pick up at this location. I was on hold for over 20 minutes and when no one came back on the line I drove over to their building. The people I initially dealt with there looked around but could not find my package. The snotty-nosed female supervisor came out and told me it was still at their Atlanta depot. She was smug and did not care that I had lost my day because of her company. Even though they delivered the following day, which luckily I was home for, I hope that others planning to ship using UPS will select another courier service. UPS is a disgusting, pompous company who, like Circuit City, will hopefully go out of business soon. Marymcclaine of Fowlerville, MI April 4, 2009 everytime i get on the freebies.com they say its commercial property its amobil home park can you please fix it . thankyou. my computer sends the message all the time that it cannot be shipped. the ups truck comes every day in this park. Suzanne of Sraunton, VA April 2, 2009 Who is the client and who is the provider of services? IN our day and time,a lot of people are at work when UPS tries to deliver. Why does the company not instaure Saturday delivery? I actually had to run after the delivery truck with my car to get my package...that is after UPS left a computer on my door step (when I was not home) the day before! A company that refuses to take into account his clients' needs may just disappear eventually. I had to run to get my package before it was sent back and I paid for the service? Just wanted to let someone know. Nothing but shoddy service Steven of Amityville, NY March 20, 2009 We used UPS's website to create shipments and schedule pickups for packages. When we do that and print out the total amount charged to our account, we are billed a higher amount and when we do not pay that higher amount, we are charged finance charges. I have receipts that prove everything. Li of Macao, FL February 19, 2009 I was about to finish my Disney's International College Program in Orlando and I had a lot of things to send back to my school in Macao. I did not know how to take my baggage home because it was too heavy for me to carry and I planned to travel around U.S. for several more days before I came back to Macao. However, UPS came to Vista Way apartment to help us taking things home. In the afternoon of January 15, one staff of company's UPS store#4365 came to Vista Way apartment. I chose the UPS Worldwide Expedited service to my baggage and it cost me 517 which included insurance. The expected delivery date should be in 5 days as website said when staff typed my baggage information in the computer. Sudeep of Jonestown, PA February 4, 2009 Why won't UPS deliver after office hours, or at least provide some Saturday pick-up options? Most of us must stay employed in order to order packages that are subsequently shipped with UPS - doesn't it stand to reason that the shipping company should offer some evening delivery options? Not all of us can afford to take an ENTIRE day off from work in order to receive a package. I wish more vendors would use the U.S. Postal Service, which, believe it or not, is far more consumer friendly when it comes to package delivery. And at least the postal service offers Saturday pick-up (for those packages which require signature). Linda of Albuquerque, NM January 20, 2009 I had a duplicate payment I made on an invoice from UPS and when I asked to have the credit credited to my new account as the credit was on a closed account, (I had to open a new business account with an out of state move) UPS not only removed the credit completely but then put that same amount as a charge on the new account and the old account putting me out of the original amount x 3. They use the same tracking number with an explanation of wrong shipper billed on both accounts. This tracking number happens to be the one on the bill I double paid. Advertisement
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