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United Parcel Service





UPS
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Its vans are everywhere and it's become an essential part of daily life for many of us. Yet United Parcel Service isn't without its problems, as the complaints in this section demonstrate.

Some complaints don't fit neatly in a single category. For example, Dennis of Nacogdoches thinks the company needs to import some smarter workers. Of course, not every shipment gets pounded into dust or sent off into the nether world. As UPS' defenders note, most of them arrive on time and in good shape.

Here are some recent miscellaneous complaints:

Shirley of Voorhees, NJ January 5, 2009

i paid 200 to have boxes shipped to Va ...next day air..to arrive Saturday. my UPS station said LATE IN THE DAY DELIVERY. i did not require signature. it was important for these boxes to get to VA for they were needy supplies going to a family in Argentina that needed shoes and clothing...school supplies for their 2 boys. a church person was going to take them for us leaving the country on 5th early early flight. UPS made attempt to deliever at 11AM and NOON! people work.

when i called to complain Mr. Mendoza could care less. that is my feeling with UPS they care less about the customer. they said too bad we only try once. thats the problem of your local ups office promising you a delivery time late in the day. oh well. thats the attitude. when i asked for the supervisors name i was told I AM NOT GIVING YOU A NAME! this is the UNITED STATES! now two boys in Argentina have no shoes...school supplies or the very basics of what they needed. how can UPS be so UNCARING?

Jack of Hinesville, GA December 3, 2008

The UPS driver always seemed a bit off as if he were on some illegal substance. Well to make matters true, he dropped off a packed the other day and bent down to tie his shoe. 2 bags fell from his jacket pocket and one seemed to be a white powdery substance, the other seemed to be some pills in a bag. Does UPS not perform random drug screening? Someone is going to get killed from employees like this. I have tried to report this but he still comes around delivering packages.

Toni of San Lorenzo, CA November 13, 2008

My complaint is that the UPS drivers come only as far as the front lobby and leave notices for packages on the Property Managers office door (my office is on the 2nd floor). The drivers need to go directly to the apartment door and ring the door bell, as the resident might be home! If a notice is to be left, it should be left on the resident's door and not on the office door. It has been my experience that the front office won't deliver the notices.

Annquenetta of Jamaica, NY September 8, 2008

At about 3:35pm, on Friday, September 5, 2008I was driving down 183rd Street between Hillside Avenue and 89th Street or Avenue in Jamaica, when a UPS truck blocked the flow of traffic. I got out of my car and said to the driver, I have to go pick up my granddaughter. He bellowed, I don't care nothin' 'bout your grandduaghter. Look you got plenty of room to get through here. I said no I don't.

The driver became enraged and began using 'other' language. I told him to calm down or he would have a heart attack. He them jumped back in the truck (plate# 62155JM), putting it in an available space as he should have in the beginning. As I drove by him, I advised that I would be calling the incident in. He began using his 'other language again. Subsequent to speaking with a supervisor, Serge, I was not confident that this situation would be adequately addressed; ego, this written compliant.

I was unnecessarily detained in picking-up my granddaughter.

Steve of Paradise, AL August 14, 2008

As with every, yes, EVERY shipment I have recieved from UPS, it has taken a delay, and NEVER arrives on its scheduled delivery date. Unfortunately, many US companies will not ship to Canada with any other courier than UPS. Which also turns out to be the most expensive with brokerage fees. I have recieved many packages from the US from different couriers (usually USPS or FedEx), and there is never any trouble, is cheaper, never customs trouble, and always on time.

Now, with UPS unable to give me a new scheduled delivery date, I have no idea when my package will arrive, or if anybody will be there to recieve it.

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