UPS - Damaged Shipments

UPS • Damaged goods, claims problems • Lost shipments • "Lost" computers • Phantom delivery attempts • Billing Problems • Small business nightmares • "Lost" or damaged artwork and jewelry --- News • Big Brown Goes Hybrid

teresa of thousand oaks, CA June 29, 2009

I have had an ongoing problem with the UPS store in Rolla, MO. I shipped a box and insured it for 1000 in 12/2008. There were antiques in the box. When I received it, the box was crushed around the items. One of which was broken in 4 pieces. This item is a metal statue, wrapped in approximately 5 inches of bubble wrap. The bubble wrap was also smashed flat. The owner and manager of the store, Nancy E, was present and witnessed my wrapping and packing of the box before I shipped it.

The company required me to provide pictures and an estimate for a similar item. I emailed this several times to both the UPS main location and also the local Rolla location. They told me the claim was resolved and a check was sent to the local store to be reissued to me. On 6/11/09, I called the store they told me a check would be mailed to me immediately. When no check arrived, I called back to the local store (06-16-09), the owner/manager (Nancy E) advised me the claims department of UPS is still investigating and they were advised not to mail the check.

I called the main office on 6/16/09 and they said they have no idea what the manager of the Rolla store is talking about, as far as they knew this claim had been settled. They advised me to file a claim with their complaint department, which I have. I am getting no satisfaction from UPS main office or the local location. The box was insured for 1000, and a similar item was valued at 2999. Basically I am getting the run-around, I have no where to turn...Please help me

Michael of Centereach , NY June 8, 2009

I sold a rare Beatles album on Ebay. I packed it well in bubble wrap inside a cardboard mailer and sent it to a customer in North Carolina. It was refused by my customer because it had obviously been folded in half and the record was rattling around,smashed to pieces.I was assured that my claim would be paid....after several weeks, I received a letter saying my claim was denied because of insufficient packaging.Whats the sense of buying insurance if they can just deny it when ever they want.....

Barry of Franklin, NH April 21, 2009

I packaged a 2000 electronic synthesizer, took it to Staples where it was inspected and shipped via UPS to my son in California. I "insured" the package. When it arrived it was horribly damaged. I figured that was no problem because it was insured. The insurance was denied due to "insufficient packaging". The packaging was NOT insufficient, and it had been inspected prior to insuring and shipping. In addition, in order to "inspect" the damage, they shipped it again - back to Laconia, NH! I have a horribly, possibly irreparably damaged keyboard, which I have to go pick up in EXACTLY the same place I mailed it from, and not only are they not making good on the insurance, they won't even refund my money for shipping (its now back where it started!)or insurance that they didn't pay off on!

Thomas of Nashville, TN April 20, 2009

Thomas of Nashville TN (04/20/09)
On 3-18-09 a upd freight semi tractor trailer rig ripped the siding off my house by snagging a wire going accross the road. He never stopped. Witnessess told him to leave a note but he just drove off. ups now has denied my claim for the damage.

The siding is cracked and peeled back to where rain gets in the outside wall causing more damage the longer it stays that way. This could result in having to reside my entire house at about 8000 lose to me. I will now be sueing ups which will cost me alot.

Shanna of New Castle, KY April 18, 2009

Shanna of New Castle KY (04/18/09)
I shipped a wall sculpture at THE UPS STORE in Lagrange KY on February 25, 2009. The item was undamaged and in good condition when I took it to them for shipment to my home in Virginia. I paid 90.50 for shipping, handling and insurance on my sculpture. When it arrived in Virginia I found my 822.50 sculpture had been totally destroyed.

I contacted Ms. S. Bernthold, the owner of the store for resolution to this matter. After many weeks of visits and phone calls to her she finally got an approval to pay my claim. She told me to produce a statement indicating what I had paid for the item and I did. She told me that I would have a check within two weeks. On April 16, 2009, I received a letter from her stating that UPS was not going to pay and that there was nothing she could do about it. Upon receipt of the letter, I contacted UPS in Louisville and was told by a representative that Ms. Bernthold would have to request further acion on this matter as the item was shipped from her store.

On April 17, 2009 I went to the store to speak to Ms. Bernthold and requested my money for the item that had been destroyed. She told me there was nothing she would do about about it inspite of the fact that she had received an approval from the claims dpeartment for payment. She told me that I would have to contact the Louisville office and request a review. I told her that upon receipt of her letter I had contacted them and was told that she was the only one that could request anoher reveiw.

She stated that was not correct and that she would not be able to do anything. She offered no futher assistance or information. Ms Bernthold was very eager to wash her hands of this matter. In closing, I was told that this claim had been approved and I want the money due me for the item that was destroyed. My total loss at his time for item, shipping, handling and insurance is 913.

This unethical company must be investigated. This item was insured for 800. My total loss is 913.

Greg of Sevierville Tn, TN April 9, 2009

Greg of Sevierville Tn TN (04/09/09)
ups damaged my shipment and refused to pay. why did i pay for insurance? they are scammers. terrible company policy. never again

Eileen of Glen Oaks, NY April 1, 2009

I brought packages in to ship to my house in New York. The man asked what was in the boxes. I told him a vase and table well packed. He said okay printed the lables and shipped them. They were in heavy boxes I bought at a storage place and clearly marked fragile this side up. When they arrived my UPS driver would not give me the box he said it sounds broken. The nexted day UPS called and said they examined the parcel and said it was improperly packed so they were not responsible. Explaine to me how a vase paced in a comforter and a blanket put inside the legs of a table is not considered well paked they said it neede 2" inches of bubble wrap for me to be able to put in a claim.

The man never asked how we packed it he just said is it well packed he lifted and said good. Now my problem is when UPS decided to refuse my claim they sent the box to me opened with missing pieces of the vase and the table legs bent. The thing the forgot to mention was that there was a 6" by 6" hole in the side of the box, bubble wrap would not have saved this vase I feel they are responsible and should at least reimburst my shipping fees.

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