UPS - Lost Shipments

UPS • Damaged goods, claims problems • Lost shipments • "Lost" computers • Phantom delivery attempts • Billing Problems • Small business nightmares • "Lost" or damaged artwork and jewelry --- News • Big Brown Goes Hybrid

Carlos of Brooklyn, NY November 13, 2009

I was expecting a UPS package for my wife wich i scheduled for 11-10-09 and took off from work that day.I missed my package because the driver never came to my apt.she came to the building delivered 3 packages but for the apts around the elevator she got caught in tape there is a camara in the elevator i can prove it. i checked the camras with my super and we saw what happened,i call ups to let them know that i was at home and they never deliver it to me.supervisor Tina from UPS local called us on 11-11-09 she said that the driver was in the building and made 3 deliveries and she "can not put the blame on the driver neither me,and whatever happened is over just call the shipper to resend your package" because they already returned it. i went to check the camaras and is true the driver delivered 3 packages as i said just to the apts around the elevator on the 3rd and 2nd floor. when she got to the 3rd floor she just opened the elevator door hold it with the handtruck with my package on it went to the apt 3a and then to the 2nd floor went to the lobby and left the building. my wife paid 12.00 original shipping fee plus an extra 4.00 dollars to reschedule the final delivery attend. i call UPS yesterday after revised the recording from the camaras spoke with Daniel who processed i follow to UPS local office and Supervisor Crystal call me telling that they set my package back because it was held for 5 days, when i told her what happened she said exactly the same the driver was in the building and made 3 deliveried just call the Shipper to resend it.

i told her that not the point i get the proof that the driver did not come to my apt. it is in the camaras she just said Sir Have a Nice day and hung up the phone.i call UPS customer service again and this time being so upset i decide to speke with someone in spanish i spoke with Olga she was helpfull and told me that she will send this case to UPS local again and if I dont get satisfied with their service call UPS back. Nobady called me Either yesterday or today during the morning i called UPs customer service again spoke with Alex he said that because my package was delivered to sender my case is closed and he can nnot lie to me saying that someone will call me because in their records shows that they already called me and there is nothing that they can do. my complaint is again the UPs driver and local UPS supervisor in Brooklyn completly careless and not willing or lacking to resolve my issue. i lost the whole day waiting for the package i paid extra for a services that was not provide neither perform by UPs Driver i want disciplinary action agains the driver and the supervisors and i want a refund

Jason of Scappoose, OR November 12, 2009

I ordered t-shirts for a basketball camp I am putting on for 5-8 year olds for 5 weekends. These shirts were supposed to be delivered the Wednesday before the first day of camp. the company i used to print them rushed them to me and i got one of the 2 boxes. however, UPS had the 2 boxes on the same tracking number so they thought there was only 1 box and the 2nd got lost. after over a week of looking, they have not been anle to locate the orphaned box (with over 100 shirts - and all the youth sizes - so my little campers do not have their shirts and the camp is almost half way over). what's worse is UPS wont approve the company i used to re-do the order and rush them to me and they wont even respond to my complaints except to send their default response that i must deal with the shipper rather than them. Nothing like NO ACCOUNTABILITY. i just need my shirts so 86 little kindergartner to third graders can get their camp shirts.

Betty of Corpus Christi, TX November 10, 2009

I have been waiting for a shipment from Kodak since 8-31-09, On 11-7-09, I contacted Kodak and they inform me that UPS delivered it on 10-14-09 and left it on my porch. I don't believe the driver ever knocked on my door. If he left it on my porch I find that very irresponsible, my porch is in plain sight of the street. I believe the driver just does whatever is quickest and doesn't care about the consumer.

Dennis of Tucson, AZ October 28, 2009

UPS ground service with permission to leave the package was specified. Apparently, UPS takes this as license to drop the box and run even if the door stoop is along a busy avenue. My recipient never saw the package. A trace was requested and instead of telling me that "no signature" is a license to abandon, they went through the motions to make it look like they cared.

The finding was that the recipient acknowledged receipt of the package. I checked with the recipient a second time and found no contact from UPS had occurred. The blatant claim that the package was delivered with a recipient acknowledgement is incredible. Jennifer, on the other end of my follow-up phone call to UPS, explained that was the terminology for that sort of "no signature" ground shipment.

So I have come to the conclusion that UPS offers a gambling man's price for shipping. If you want to take a chance, send it ground, "no signature". Maybe it will get stolen, maybe it won't. In any event, don't waste your time with a claim as it won't amount to a hill of beans.

Forty-five dollars of miscellaneous gifts and ten dollars of shipping wasted on a shipping method that shouldn't be offered if the company assumes no responsibility for delivery placement.

J.J. of Plano, TX October 23, 2009

A car 'manual' shifter was won on eBay auction on Oct 5th '09 and the seller, located in N. Carolina, had the part in the hands of UPS by noon that day. The delivery date to the North Central Texas area was scheduled for the 8th of Oct. Just after midnight on the morning of the 8th, the part was scanned in to the Mesquite, TX hub for the final delivery connection. However, UPS in Mesquite scanned the part to go back to Greensboro, N.C.. Expecting delivery on the 8th, I thought UPS was a little behind in deliveries when I did not received it and I would come on Friday, the 9th. When I got home from work, I was surprised that the part was not yet delivered and I viewed the tracking # to discover is was rescheduled for delivery on the 12th but lacked details.

On the 13th, tracking system revealed the part was back in Greensboro, NC. I called UPS Customer Service and they were useless. They said they do not have access to the delivery address information and only the shipper could make any further inquiry or initate a trace. The shipper, eBay seller, was on vacation and the part was headed back to Mesquite, TX anyway with a new promise date of Oct. 19. In the early morning of the 19th, the 'shipper' was contacted by me and he immediately had UPS initate a trace. The part arrived at Mesquite the 19th for the final delivery to me, the 'receiver', but the part went back to Greensboro, NC.

Calling Customer Service again had no effect except for "Sorry Sir". A new promise date was rescheduled for Oct. 23rd and, you guessed it, the incompetent UPS workers scanned the part in on the 22nd at Mesquite, and out again for Greensboro, NC. The UPS system is broke and there is no one there who has the authority or know how to intercede on behalf of the customer. Obviously, having a tracer put on the part had zero effect. I, for one, will not use UPS for any of my shipping needs. They did not even offer to upgrade the method of transportation to get the part to me that is almost 3 weeks overdue for what should have been 3 days travel time.

Maria of Lake Forest, CA October 14, 2009

I am very dissatisfied with UPS., I pay to the sender for send me the package in three days. The package was picked up from Florida on time October 5th. Assumes that the package will be arrive at my house on Thursday 8th. October. I called many times to UPS and confirmed that the package arrived on October 8th . With this confirmation I proceed to bought my ticket to Peru on October 11th 8.00 p.m. need to be at the Airport Los Angeles. The package did not delivery on Thursday 8th. I called to UPS and indicated that the package was returned to Florida. All the Supervisor did not know Why the package return to Florida. I contacted Sara, and many more supervisors, Also, told me I was going to deliver on Saturday 11th . I could not lose my Ticket. UPS does not tell the truth. UPS mistake with this shipment??????

The errors that UPS do the users need to pay or lose my flight? Never again will be use UPS. UPS has to be more seriousness and responsibility in their shipments. Please investigate and follow the shipment. Why returned to Florida my package?

Bobbie of Miami, FL October 12, 2009

I shipped my Acer Laptop through the UPS store on April 03,2009 to the repair center in Temple, Texas however my laptop never made it to Temple, Texas it made it to Dallas, Texas and was found lost in the system, I fault the UPS store for the lost of my laptop on April 10, 2009 I believe it was; but since the store manager Barbara put in the claim for my laptop I never recieved any thing yet but lies and more lies. I am 7 months pregnant and I have emotional distress through out the long process with this store manager and her worker Fabela.

I called them everyday to get an update on my claim and I even went through Corperate Office to get this matter solved but nothing yet, but again lies. I just want my money. Emotional distress I was a full time student online and I needed my laptop so that I can go to school

SARA of PLANO, TX October 8, 2009

UPS delivery is a night mare for all plano residence..i dont know why every company used UPS..where they can use GOVT United postal service which is located in every corner of county UPS is very rude>> they deliver at odd timings..They have no office in Plano..you have to go 30 miles to pick up..For working people it is impossible to receive delivery in Plano..

1. They dont deliver consitant time they come either 10--9:00 PM 2. They will try to attemt 3 times in a row..with out calling r making an attempt to tell call the receipt 3. They return the package immedietly with out giving a receipt a chance to pick up

When ever there is a UPS delivery..I almost certain all my packages never delivered 100% time they are returned.. I am going to make certain if they use UPS as delivery service..I am not going to buy the product.. Why companies use UPS..we need to have a right to choose our delivery company when we are making the delivery charges..If anyone use UPS for Plano, Texas area I am not going to buy the product from U...Let me pick my delivery.

P of Kearny, NJ October 6, 2009

Their delivery is inept at best and fraudulent at worst. They sign for their own packages and pass it off as 'Proof of Delivery'. We have lost medicines and other highly classified/perishable items because of them. They are to deliver to an office suite instead they deliver to the 'loading dock' that used to be in existence when the building consisted of one hospital instead of multiple physician's offices. The changeover happened more than 4 years ago. They still leave packages there for the stuff to be stolen or spoil!!!

Joseph of Killeen, TX September 28, 2009

The UPS Store charged me for sending a package to an APO address, then failed to tell me the item was sent Space Available. Here is the complaint email I sent to UPS Store's main site after the local store (4571) refused to answer my emails: I went to the above-named store (Trimmier Ave.,Killeen) on August 4, 2009 to have two framed certificates packed and shipped at a cost of 193.41. The actual cost of postage charged me was 162.90. The package weighed 15 lbs. and the dimensions are 36X6X30.

When the package did not arrive, I emailed store 4571 from my children's home in South Korea on August 30 and 31. I never received a response. On returning home, I went to the store (Sept. 8) to inquire. The manager said they could do nothing for me, it was the problem of the USPS. I asked why I did not receive a reply from the email, and her response was, "Sorry about that." I then went to our local USPS office where they researched and found that your store sent the package "space available" and it was still in transit. I was never advised that I paid that much money to have a shipment go space available. The package subsequently arrived 41 days later. A complaint was filed with the Better Business Bureau, however, the UPS store ignored the complaint by not responding.

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