UPS - Lost Shipments

UPS • Damaged goods, claims problems • Lost shipments • "Lost" computers • Phantom delivery attempts • Billing Problems • Small business nightmares • "Lost" or damaged artwork and jewelry --- News • Big Brown Goes Hybrid

Angela of Chicago, IL September 3, 2009

My father-in-law sent my husband three bowling balls total weight 62.5 lbs, which he paid at the time of shipping. I called UPS to place the package on will call, so that I can pick up the package that evening. The package was lost, then I was charged additional charges, and the package was placed back on the truck for another delivery attempt. I now have to call UPS AGAIN for another will call appointment. UPS is about 10 miles from my home. So I have driven approx 40 miles to pick up one package, and charged extra!

paul of atlanta, GA August 27, 2009

I am following the tracking of my new GPS unit I ordered from REI. I paid for UPS next day shipping. I see their is problem with the shipping address. Fine. That not the fault of UPS. REI screwed it up. So, I call UPS to correct the errant shipping address and they refuse! The lady in customer service says that UPS has sent me a "post card" via the US postal service for address correction, and i'm to fill out the address correction. So, my question is........ if you don't have the right shipping address, where are you sending the post card!?

Crown of San Diego, CA August 26, 2009

I mailed a package with signature confirmation that they lost. Or one of their employees stole. They are unwilling to reimburse me for the cost of the package or the shipping I paid for it. How can it be possible that something in their care can just be lost and not be liable?

Louis of Sayreville, NJ August 22, 2009

In the afternoon of August 21 I called UPS to hold the package for pick up, after checking online and discovering that there was an error with my address on the package. I was told that I'd receive a call back within the hour and was given the address of the warehouse, where I'd be picking up the package.

About 19:00 I called again, this time I was told it was too late and that I would not be able to receive the package, as it was "too late" for holding the package. After being told several times that there was nothing that could be done, a supervisor arranged for someone to call me from the warehouse, someone named Lydia, who told me to come over between 20:00 and 21:00.

I arrived shortly after 20:00, waited until 20:45 and was told now by the same Lydia that my package was already "on the belt" and it could not be located. Will now have to pay for interest for 1 month on a debt that I was repaying with the item in the package. The urgency was due to an overseas trip the next day. As well as the freight charges for overnight delivery, the hours spent on the phone, gas and wear and tear on the car going back and forth and the aggrevation of being told false statements and not treated with respect!

Debra of Rockford, IL August 10, 2009

A good customer shipped a package to us. It was a deposit that UPS lost. Needless to say, our customer is very upset. UPS has not been of any help and kept telling us it could take up to 3 days to resolve. However, they do keep apologizing. Today I was told it could take up to 8 days. I received conflicting stories by every UPS employee I have talked with in the last 3 business days.

Sharon of Bronx, NY July 29, 2009

I was to receive a package to my address above on July 28,2009. Did not receive it. Called Verizon they said that it had been delivered and signed by someone named Victoria. I do not know of anyone named Victoria. Verizon has my address, UPS delivered it to a residence not known to me or Verizon. I tried to get a contact number for UPS so that I could speak to a person and not the automated services. To no avail did that happen. My concern is that this will happen again and that I will not be able to contact UPS directly about this problem or any that might arise. Thank you

Shawn of PHILIPSBURG, PA July 16, 2009

Delivered package to wrong address, luckily the people lived only a block away and returned it to me five days later unopened. These ups driver delivery guys should learned to read because they just decided to drop it off anywhere because of local construction being done on my street.

Renee of Largo, MD July 7, 2009

I went on UPS website to track my package that was delivered from T-Mobile and it stated that the package was delivered July 3, 2009 and left at the front door but when I arrived home there was no package. This is the fourth time that this has occured to me. My ab lounger that I had delivered to me in 2008 went missing for a week and then just appeared in front of my door with no notice that it was found and being delivered. My utz chips package was never found and had to be re-shipped to a different address. Everyone in my apartment complex have complained about the service that it received from UPS but nothhing have been done. The drivers do not leave info notices on the door regarding when a delivery was made or when a re-delivery will occur. I am truly frustrated with UPS and afraid when a vendor ships my items via UPS.

The landover site needs to be investigated for in-house theft because I do believe that this occurs.

Yesid of Arlington, TX July 6, 2009

I mailed two packages that weighted 43lb and 46lbs the one that is missing is the drain machine that cost 1074.00 it was sent to medley fl. from arlington tx but stoped in jacksonville fl. and in jacksonville it was lost.the package was no insured one box was delivered but the other box the one with the machine in it was empty and ups will not pay for the machine only 100.00.

Troy of Midland, MI June 29, 2009

I ordered a TV from Home Shopping Network. When returning home a note was left on the door stating "TV Left in car" but nothing else. I could not find a tv or in what car it was left in. So I was told to call HSN and make a claim. HSN told me I had to order another TV to make a claim. I asked why if we do not know what happened to the first one but agreed to do so. I also asked to have a required signature but they stated that UPS would charge more for this service!

I finally received the second one I ordered due to being home.This was in March, nothing happened until May when I had a delivery person harrass and accuse my wife of stealing. THe delivery person made her sign a document stating she did not receive the TV. She called me at work and was very upset. When I returned home I called Customer Service and asked to speak with a Manager. I explained the situation and told her I was not happy with the driver accusing my wife. Also explained to her what had happened. She states they have filed a claim with the Police Department.I stated why it took so long, but she did not know why.

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