UPS - Lost Shipments

UPS • Damaged goods, claims problems • Lost shipments • "Lost" computers • Phantom delivery attempts • Billing Problems • Small business nightmares • "Lost" or damaged artwork and jewelry --- News • Big Brown Goes Hybrid

James of Cleveland Hts. OH (12/04/07)
I ordered some knifes off TV, I was told that they would ship in about five days. After the fifth day, I called UPS to check on my order and was told the driver left it on my back porch a day ago, I thought that was odd since I have no back porch. After telling the UPS person that, I was told it will take up to eight days to investigate my claim. I called every two days and was told it's still ongoing. On day eight, I got a call from the company I orderd the knifes from telling me UPS called them and said I got my package. So I called UPS back and was told we will start the investigation all over and it's going to take eight more days.

My order cost me 100 dollars, and UPS just don't care.

David of Carmichael, CA November 15, 2007

David of Carmichael CA (11/15/07)
I was supposed to receive a UPS next day delivery (ordered on Monday), on Wednesday. Someone was home from 2:30 on. UPS left note that they stopped by at 2:20. Order was some t-shirts I ordered from a website. Their post-it indicated a signature is required, and there'd be a second delivery attempt on Thursday from 2:00 to 5:00. Someone was home Thursday from 1:30 to 6:30. Come home at 7:30 to find note indicating UPS stopped by at 7:08 and will attempt delivery on Friday from 2:00 to 5:00 AND after 5:00. Called UPS to complain. They, of course, cannot contact the van to get it to turn around and come back. I asked to speak to a supervisor and got put on hold. Thirty-two minutes later, the call disconnects.

My blood pressure increased, putting me at a higher risk for a heart attack.

Robert of Albuquerque, NM November 15, 2007

Robert of Albuquerque NM (11/15/07)
I waited all day today because the UPS tracking number said my package was out for delivery. I canceled an eye appointment, and at 4 PM UPS delivered my roommate's package but not mine; she said it might be on someone else's truck,. At 8PM tracking showed it was scanned at Destination which means it is going out tomorrow now, and I have another doctor's appointment. My complaint went nowhere. It was scanned on Tuesday in Albuquerque; now they rescanned it to pretend it just got in their office and will be delivered tomorrow. I am really upset

I will now not get my package until Monday.... I am disabled so I did not miss work; it is just the jerking around by UPS.... I have a heart condition and had bypass surgery, and they say to stay calm; but with stuff like this it is hard.

Leona of Anderson, TX May 4, 2007

Leona of Anderson TX (05/04/07)

On April 24, 2007 an order was shipped to me from Ohio. Today is May 3, 2007 and I still haven't received my package. I checked the UPS web site and they have a message every day that my package is on the truck but can't be delivered because of circumstances beyond their control, and because of the weather. So I called the UPS office today and was told, by a rather rude man, that it's UPS policy to tell their drivers to use their judgment as to whether or not to deliver a package when they think they may get stuck. We had rain in the area this week, but nothing that bad. Here at our home we got 1.25 inches of rain this week.

Mark of Somerset, NJ June 1, 2006

Mark of Somerset NJ (06/01/06)
We are a small PC builder that supplies the EDU market state, local Gov and Military. I shipped out 3-Pkgs from out CA office, and 5-Pkgs from out NJ office all timed to arrive on May 26th, 2006. Out of the 3-Pkgs shipped from CA one Pkg is MIA and up until today June 1st the pkg still can not be found, In order to support my customer I shipped out a replacement vis UPS Next Day Air. UPS LOST THIS PKG AGAIN.

Out of the 5 Pkgs shipped from out NJ office 4 of them were delivered and one of them was delivered to the wrong location, we then had to wait 2 days for the physical address of the delivery to show up, then have my costomer to go hunt down the pkgs.

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