|
|
Consumers have a lot of problems with USPS, as the complaints in this section attest. What's perhaps most unfortunate about this is the hostility displayed by too many postal employees who could care less whether their efforts to serve taxpayers are successful.
By the way, many consumers routinely leave their outgoing mail in the lobbies of apartment buildings. Not a good idea, as Christopher of Seattle now knows.
Then there's the question of whether the Postal Service is meeting the letter and spirit of the Americans With Disabilities Act. Oh, and some of those postal workers don't drive too well either.
A few of the more recent complaints ...
Lucie of Blue Hill ME (06/29/08)
I am trying to get home delivery after years of using a post office box. I put in a patron card on June 9th. Two weeks later I spoke to the postmaster because Netflix doesn't recognize my street address. She assured me it would only be about 3 days more and I would be all set. Another week has gone by and I still can't get my Netflix delivered to my home! Now what!
Kevin of Antioch CA (06/28/08)
I sent a package overnight mail with USPS in March 2008. I was given a tracking number and told the package would arrive by 10 AM the next day. This was a package that the individual I sent it to needed by that day and he took a day off work to stay and wait for it. It never arrived that day. I went to the USPS website to track it, and the site said only that the package had left the terminal here. I called to file an investigation into the missing package the next day, and although I was told that someone would call me with information by the end of the next day, nobody called me.
I waited until the next day, phoned again and was told that nobody knew where the package was, that it was not scanned if it arrived at the destination, and they advised me to go to my post office and file a missing package form. That afternoon, the package arrived at its destination, with nobody waiting for it, and the postal worker did not leave it, just left a notice for it to be picked up.
This is the absolute worst service I have ever experienced. Now I am awaiting a package that was sent via priority mail over a week ago, and when I try to track it, all the site says is that the person sending it notified them of a pending pickup on that day. There is NO information as to its whereabouts, even though it was definitely picked up by the postal service 8 days ago. I will personally NEVER use the post office again for packages of any kind, especially if they need to get to the destination quickly.
The economic damage was loss of a day's pay for the person waiting for the package, and the fact that I paid the Post Office the overnight fee when it took 4 days for the pakage to arrive.
Stella of Waialua HI (06/28/08)
Our postal delivery lady won't give us our mail if any cars are park in front of the mail box, we have our other home boxes in front of our fence boxes are only one side of the street she would hold our mail but delivery the negibors mail, she had given warning and not the owners of the cars that don't belong to our address, we been having this problem w/her for sometime, last week she yell my husband name when I open the door, she ask who car was infront of the mail box I said its minds and she threaten to give me a ticket, I explain to her the other houses tenants are park in my stall I have no where else to park, she had a attitude, she is not a friendly person, I can't see why she don't step out of her vehicle its just a few feet away
my husband is on disability a few times his checks would come in late cause other vehicles are park in front of the mail box, I thought there is a law that wind, rain or shine the mail gets delivered. She had done this to a police officer who lives a few houses away, she went to the office to make a complaint she was ask to go back and dilevery his mail. Need Advice on how to handle the situration I asked my husband if he would move the mail box to a different location or ask the negibor if he could get a PO Box so we all can get parking on our street.
Joann of San Antonio TX (06/24/08)
According to a order we had a package was in San Antonio on June 19th and According to the Post Office Web site the package was delivered on the 20th. But to whom is the question. Because we didn't get it and upon calling to see where the package was Mr. Martinez said he would investigate. Our regular mail carrier called and stated he kinda remembers putting it on the landing of our front door and knocking yet someone is always home 24-7 no knock was made no package was at the front door.
Our carrier normally delivers mail between 12:45PM and 1:30PM yet the web-site states it was delivered at 3:17 pm something is wrong with this picture. Mr. Martinez also wants me to report and find out from the sender if the package could be left at the door with no notification. I am up the creek with no paddle. I feel the post office is liable for my merchandise and not the company. All I know is that I am out $95.05 the post office should pay not the company.
out of money and no merchandise. My money does not grow on trees and ninety five dollars is a chunk when you work payday to payday to make ends meet.
Brenda of Flushing NY (06/21/08)
In September 2007, I reported to my local post office that I was not receiving my mail regularly. On investigation, Mr Anaya informed me a change of address form had been submitted and showed me the postcard. I informed him the card was fraudulent as I had never lived at the address indicated, nor had I submitted the change of address. The signature was not close to mine, and obviously the person who submitted it was not asked for identification. He had me fill out another postcard supposedly canceling the fraudulent change of address. I submitted a report online to the US Postal Inspection Service. I attempted to file a police report at my local precinct, which was refused because no attempts had been made at identity theft. I alerted my creditors about the fraudulent address.
I thought I had covered all bases. Yet every few months one creditor (Municipal Credit Union) with whom I had a credit card, would send me a notice about a change of address (to the fraudulent address). I would contact them immediately, they would cancel the current card and issue a new one. This happened 5 times. After the second credit card change, I went to MCU, explained the problem to a manager and had alerts placed on my account about the fraudulent address. Still the problem kept recurring until I transferred my balance to another card and refused to accept any more cards from MCU. Each time I received the change of address notice from MCU, I contact Mr Anaya directly. I told him the postal system must have a database that routinely notifies financial institutions of changes of address, and that the fraudulent address was never removed from that database. He insisted no such thing existed and that the problem was with the creditors. The post office had done all they could.
On 6/2/08, I contacted a postal inspector and eventually was directed to the consumer affairs department of the postal service. They confirmed the existence of a database and that the fraudulent address had never been deleted. They said they would contact Mr Anaya and walk him through deleting the fraudulent address from the database. I called the consumer affairs dept the following day and was assured the problem had been corrected.
The problem has not been corrected! A friend mailed a letter to me a week ago, as a test. I have not received it. Nor had I received a bill I was told was sent out a week ago. In fact, except for junk mail, I received mail only one day this past week. In addition, as of today, one of the credit reporting agencies (Experian) still has the fraudulent address listed as my current address. To this day I have no idea what has become of 9 months of my mail and the postal service offers absolutely no remedy.
The toll this has taken on me has been more emotional, than financial. It has interfered with my work performance, as a registered nurse. I've had to take time off from work a number of times to try to rectify the problem. I'm paying a monthly fee to monitor my credit. I've had to request all creditors send statement and bills electronically to me. I've become depressed to the point I had to seek professional counseling. How can one postcard continuously override an address that has been mine for 16 years? I thank you for any assistance given in rectifying this nightmare.
Evgeny of Brooklyn NY (06/20/08)
I am trying to stop my mail forwarding, but all my attempts have failed. This story already continues more than two months.
Sue of Playa Del Rey CA (06/17/08)
The USPS does not get a single piece of mail correct. My box has mail thatdoesn;t belong to me on a daily basis.
Franzia of New York NY (06/17/08)
On Wednesday,June 11, 2008 I went online and rescheduled a redelivery for two parcels with confirmation number for June 14, 2008 and stayed home and waited all day and no one came. I had called the Knickbocker Post Office and was told that someone will come by 5:30pm and no one showed up.Then I received another slip for another package with a final notice for June 20, 2008.
I then went online again on June 16,2008 to have another redelivery on June 17, 2008 because I will be home then. I filled in all the information but it would'nt take the date that I put in. I wasn't given a confirmation number. Now I won't receive my packages. Is there something that you could do to recify the situation?
I have a walker and can't climb the stairs and the elevator doesn't always work. I may not be able to carry the packages either. I was told to contact Consumer Affairs to handle the matter.
Stephanie of Saint Louis MO (06/16/08)
We do not always receive some of our magazine subscriptions in the mail. We will get a few issues and then miss a few or not get any at all for 2-3 months at a time. Sometimes we get them but they have been opened, torn and read already. We NEVER had this problem until moving to Erie, Colorado! Several of our neighbors have the same issues as well and complained and nothing is ever done about it! Now we have moved to Saint Louis and what a surprise, we are STILL NOT receiving our forwarded periodicals from our old Erie address, which we are supposed to have 60 days to receive. I know it's Erie because we are receiving our magazines that already have our new address, just not the ones being forwarded.
And when we call the publishers to let them know we missed issues they always re-send them out or extend our subscription. So I know it's not the publishers fault! So, how does the post office get away with stealing consumer's magazines? And when I called the main USPS customer service line, the USPS employee Mike tells me his system is down. And when I e-mail USPS, their employee Creed responds with can't help due to we only handle the technical issues NOT CUSTOMER SERVICE issues ok, so Creed must have lied since it gave me customer service issues to choose from on their drop-down menu to e-mail them from! So again how does USPS get away with stealing and lying and not giving us customer service!
It's a shame that I may have to cancel ALL my magazine subscriptions due to the post office. Will I start buying them at $5.00 -$7.00 each issue? Probably not! So not only am I losing out on this but the magazine publishers are too!
Christine of Palm Beach Gardens FL (06/15/08)
I have a complaint about my mail delivery person.This person delivers the mail but refuses to take any outgoing mail...as a result,our outgoing mail delivery box is overflowing and many of us are going to get into trouble with our bills because the mail has been sitting there for 5 days waiting to be delivered.I want this taken care of immediately.
My mail has been sitting in the outgoing mailbox for four days.
Kari of Emerson NE (06/14/08)
For the last month i have been getting other peoples mail that is not mine every other day! The name is not the smae nor anything close to mine and there po box is no where close to mine. It's not always the same person i get it's a diff. person every time. I wouldn't be so mad i always take it back in and tell them it's the wrong box but i know that my mail is not getting to me because i have yet to get a couple bills that are now past due. Also they do not care about how they put the items in the box i have opened it to find mail smashed up to the box door when there isn't that much mail.
I have had to call my cc company and other bills in to know what i owe so i can pay them.
Brian of Long Beach CA (06/12/08)
I mailed a package to Quebec, Canada from Cape Canaveral, FL to my fiance on 04/05/08. The cost to mail the package was 89.30$. When the package arrived, my fiance opened it and found some items damaged. She immediately called USPS and told them and they gave her a file #, and told her to take it to the nearest Canada post office to show them the damage. She did that and Canada post told her that they were not responsible for the damage, so they were not going to file a damage report. She called USPS and told them this and the person at USPS told her that USPS would send an enquiry to Canada post.
After 3 weeks I called US post and asked them what was going on and they told me that an enquiry was sent to Canada Post and they were waiting for a reply. I told USPS that my fiance did not get a call/letter as yet. I asked them the process that they would follow if they did not get a reply and the person just said you need to wait and hung up. In the 3rd week of May I called again to say that nothing had happened and no enquiry was till recd. USPS told me that an enquiry was sent and that they were waiting for an answer. Once again I asked the person at USPS the same question ... What if Canada Post does not reply? Once again they hung up on me.
Today I called USPS again and the lady said that they would send an enquiry to the Sender. I told her that I was the sender, so she said We will send an enquiry to the recipient. When I asked to clarify, she hung up. On 3 occasions I have tried to go on the USPS website to complain and after I type my whole issue the message does not get sent. The damged articles are worth more than 600$. The postage I paid covers only damage only up to 219.22$. That is all I want. The damaged articles are still in Canada and my fiance has since returned to the US. Pls. help!
We have been given the run around by some very inconsiderate USPS employees. Their English is so poor as well. I could barely understand the English of the people that i spoke to. The damge totals more that 600$.
Theresa of Jersey City NJ (06/11/08)
Twice I did not get my package!! I have purchased glasses from ebay, twice now! Each in differnt time, and differnt merchant, When I track then it would say I got them! But I never did! It only happens when its glasses because i bought a cheap make up bag and it came they even squeezed it in my mailbox! Everyone in the post office is pin pointing someone else! Our regular mailman said that he did not do the delivery! Then I spoke to a supervisor Ms. Reade she said nothing can be done!
Lost of money! It is bad especially that I am unemployed and these are just prescriptive glasses!
Jorge of Palo Alto CA (06/07/08)
Our mail carrier only comes to deliver when he feels like it, which is only 3 or 4 times a week. I have complained to his supervisor both on the phone and in person. I have heard every excuse such as when he calls in sick, there is no one else to do his route. Well this guy must have some serious health issues because he misses deliveries and pickups to my address at least twice a week.
I work from home and have to send and/or receive correspondence in order to keep my work flow going. I am a private investigator and if I do not get and/or receive my mail, it slows down my business and ability to produce work.
Melissa of Wasilla AK (06/06/08)
Our carrier has not been delivering our mail. We have not received many of my bills. Before changing addresses we got many pieces of mail daily. Now we go weeks without getting anything, then when we do it has the new address with a note inside stating it was returned. There are many cataolgs and magazines that we have ordered and paid for that have not been delievered.
The supervisors in Wasilla are still no help. All they do is sweep it under the carpet. We're tired of having our mail returned to sender. I believe the carrier is doing this on purpose and our mail service will continue to suffer. Anyway you can help would be great.
By having our mail returned many bills are being paid late.
Elizabeth of New York NY (06/06/08)
I am tired of beeing treated by rude, surly and at most times, incomprehensible people at this particular post office. I would strongly suggest that the people that work there actually go to some kind of customer service class, that tells them how to communicate efficiently without being short, and rude with customers.
There are so many instances that I have witnessed where an employee there wouldn't answer a question, or berated elderly people for even asking a question. The people that work there should not have a job. Seriously they abuse the public as they know they are the only post office many people in that area can go.
None, unless you count mental abuse!
Sandra of Phoenix AZ (06/06/08)
We have had contiunual issues with mail delivery coming out of this post office. I have had items mailed at the Maryvale Station not show up for weeks. In our home delivery we have had numerous problems in mail being lost or returned to the sender. Important insurance and medical items have never been received.
We have also received mail that is not ours, and in returning them to the mail carrier to take to the correct addressed, were met with an ill tempered attitude. This has been an ongoing issue with this post office, and in attempting to call the number listed online, there has never been anyone answer.
My mother is a cancer patient and has missed several items sent by her doctors in the mail. She also did not receive an insurance check that had to be reissued. I had insurance papers that were sent back to the insurance office resulting in a delay in payment on my end for services rendered.
Cecilia of Rowland Heights CA (06/02/08)
We have a very lazy postman and I don't know what I can do about it. It is not in my power keep people from parking in front of my mailbox. It is located on a public street and people will park where they want. And I am not receiving my mail because of this! I pay 42 cents a letter and up to $10 a package, and why? So that I don't receive my mail until a week later? (The mail man writes on the mail, Mailbox blocked/Date) This is totally unfair!
We pay what we're supposed to pay to the post office no questions asked, and now we can't get our mail delivered for about a week later if the mail man decides he doesnt want to deliver it. What if my mortgage payment was due and it had to be paid late because the mail man didnt deliver? Who will be help liable? On top of gas prices and everything else going up, now we have to worry about late fees because the mail man is being lazy! Please help me! What can we do?
Received a late item from an ebay transaction and it resulted in a big problem.
Ann of Dennis MA (05/31/08)
I attempted to pay my P.O. Box renewal fee in person on May 23 2008. I had the bill from the P.O. 12 Months renewal is stated as $40.00 and the Due Date was May 31, 2008. When I arrived at the P.O. I was informed by the clerk that the fee had been increased by $2.00. I said fine - but that increase should not be effective until AFTER May 31, 2008, as my bill gave me until May 31st to pay only $40.00 for renewal. She informed me that her boss told her to start charging the increase even though the Due Date for the current amounts (minus increase) was not for another week.
While $2.00 may not sound like much, I feel it's the point here. It seems fraudulent to me that someone at the USPO can just decide to begin a PO Box increase at their whim, and completely disregard the Due Date we customers were already provided in order to pay the current rate prior to an increase being put into effect. I received NO NOTICE of any increase.
Julia of Brooklyn NY (05/29/08)
The mail carriers, usually the subs , donot care where they place the mail, even when the proper name and apt. # is on it.Sometimes this is important mail someone is waiting for. Numerous complaints have done no good.
None, yet....but it's only a matter of time before an important piece of mail is placed in someone's else box that decides to tear it up or it is placed on top the mailboxes and it gets destroyed.
A of Jacksonville FL (05/23/08)
I have exhausted every attempt to get this matter resolved. On May 16th, 2008. I went to the counter of my local post office and purchased a money order from the post office with the reference number. I advised the clerk that I needed to make sure that I could track this mail and get a confirmation when it is delivered. She advised me that the certified mail service would take of my concerns. This letter and money order was going from Jacksonville to Jacksonville. As of today, the recipient has not received it. I have made several calls to my local postal service. I have made a complaint with the postal inspection. I have made a complaint to the Northeast Florida Consumer Affairs and to Lisa Saunders that handles complaints for the e Postmaster General office. All of these entities told me that someone would contact me.
On top of that, I was advised that I could put a stop payment on the money order for a fee of $5.20 and wait for 60-90 days to get my money back. All of this is unacceptable, because it was the post office that either lost of stole my mail, which included my money order. I have found out that the post office I utilize already had complaint of thief from others. I want my money back ASAP. This is outrageous.
Today, I spoke with Rosa at my local post office, which was rude and less than helpful and had the nerves to tell me that she was familiar with the situation and asked me why was I calling. I am calling because, I have made complaints with several entities about this situation and was promised a callback within one day and it has been two. I am calling about the lack of cooperation and consideration that I have received. I am calling because, I paid for a service that sets my mail apart from the regular mail and I did not get what I paid for. Apparently, other people have similar situation, which is how I found your email and fax number.
In the middle of drafting this email, I just got a phone call from Misty from the consumer affairs office. She advised me that the mail has not been located. She also advised me that the post office does not have a way to put a stop payment on the money order that I purchased from them and that I indeed would have to wait that long to receive my money, which is just ridiculous. This is what I am going to do. I am going to fill out the forms for my money order.
I have been trying to figure out a way to not use the post office ever again. I have spoken with UPS and was advised that to mail a letter, I could use the UPS ground service, which would cost about $7.00 for a letter. I will attach a copy of my complaint in every piece of mail that I send to charities, sports entities and any other contact. Surely, no charitable organization needs to purchase a money order from the post office. I am going to make sure that every website that I build has something about my experience with the U.S. Postal Service and the chain emails has proven to be priceless.
My bill has not been paid.
Gary of Newbury Park CA (05/23/08)
I ship about 500 orders per month for my business. In the last 2 years over 100 have been lost in the mail. Most of the lost shipments were in a 6x9 Tyvek Plastic envelope. The contents were pills classified as dietary supplements by the FDA, not drugs. My opinion is that somewhere in the postal distribution some workers are shaking the envelope, hearing the pills and pilfering the envelopes. Perhaps they think it is an expensive drug product. The total loss to me has been in the thousands of dollars, but it does not make sense to insure the shipments as the $1.50 insurance cost if applied to every shipment would far exceed the replacement value of the 1%+/- loss rate. ($18,000 for insurance versus the $3,500 losses).
An interesting fact is that the losses are highest in mail sent to Texas and account for over 25% of the recent problems. These are all to different towns and cities, so the pilfering is not being done at a local carrier level It is not due to the labels, as they are laser printed in highly legible type from the customers' own address input. Also they all have a return address. None of the recent lost mail ever comes back to me. The situation seems to have deteriorated over the past 3-4 years, but maybe that is because I am doing more and more mailings.
I have records of all of the lost shipments for the last 4 years (Products sent & Names & Addresses of whom they were sent to.), and suspect that they would total about $5,000. I have resent all of the non-delivered orders to my customers. This has cost me at least another $2,000, as well being an inconvenience to my customers. I also tend to be blamed for it, instead of the postal service when my customers do not receive their paid for shipment! I can not accurately gauge the cost of that negative to my business.
Randall of Baltimore MD (05/23/08)
Finding that I was unable to access the PO Box for my organization, the counter clerk told me I was locked out for failure to renew. Fine. She however continuted to inform me that she had placed a renewal notice and a reminder notice in the box. THIS IS NOT THE CASE. In fact, this very matter, an insistence of a renewal notice within the box, was given me a year ago. (1) while reminder notices may be the policy of USPO it is not happening at Walbrook 21216 and not in my box (2) I waited for over 20 minutes for a Mr. Troy Griffin-acting manager to come to discuss this matter and to find out the renewal fee. He newer appeared...20 minutes seems reasonable on a Friday morning 8:10-8:35. The counter clerk didn't know the rate (3) I could not discover the cost of renewal of box.
1) Outwright frabrication of the placing of renewal notices in the box -I am sure this notice is not required BUT please don't claim notices are issued when they are not 2)Failure to be able to speak with management 3) failure to assertain renewal cost in order to pay it 4) Out right I could care less attitude of branch staff. I believe this branch to be to be one of top disfunctional branches within the city of Baltimore USPO system. I do not need contact by an attorney, I am an attorney.
Ginger of Brockton MA (05/22/08)
I had asked the Postmaster of the Brockton Post Office to consider putting a mail box at my office location of 500 Belmont Street, Brockton. There are no mail boxes on the left hand side of Belmont Street from downtown Main Street, heading West on Belmont Street (Rte 123), for atleast a 5 mile stretch. On the other hand,there are 3 mail boxes within 50-60 feet of eachother on the right hand side of the street, across from 500 Belmont. There are 10 offices at 500 Belmont, and it would be alot safer for all consumers to have a mail box on our side of the street. There is also a bus stop, which would make dropping mail off safer, than having to cross a very busy street.
I put in a call to the postmaster (Michael), and left him a detailed message, asking him to call me. He never responded. I called a month later, spoke with a Debbie and relayed my request. She said she would give him the message. He still did not respond to me, but did respond to our mailman Scott. Scott came into my office, asked me if I had requested a mail box on the left side of the street. I said I did, and he said that the postmaster told him Never happen. I would like to know what the problem is with having one mail box on the opposite side of a street that has 3 in a row on the other side.
Vinay of Doral FL (05/22/08)
I just sent my passports to Canada Embassy Buffalo NY for the visa stamping. Canada embassy sent to back me on May 2nd, 2008 as priority mail. After that I daily contact to usps they did not find my package yet. They scan my package on May 04 2008 in Rochester NY after that they dont have any information. I contacted in Rochester NY they said I dont any information about your package.
After 12 days means May 18 2008 they further scan my package in Jamaica NY. Then I contact to post office. They said we found your pacakage . you will get your package by may 20 th 2008. Then I went to post office on May 21st. they said we are searching your package. What is going in post office? Still I did not receive my package. There very important documents inside the package. But usps do not have any information of my package. I have been filed the complain usps consumer affair. But no response yet
I need to apply new duplicate passport my whole family. once againe I will send back to canada immigration for visa stamping . for the new passport I need to physical present in fornt of consuler . my embassy in texes and i live in miami . it lost lot of money if I lost passport
Kristina of Fredericksburg VA (05/16/08)
As a high volume seller on Ebay, I use Paypal for all my transactions. I sale quite a lot and USPS as the shipping carrier. The last several months I have had more complaints from buyers, saying they have damaged goods, the item is not getting there for weeks. I'm so disappointed and will be switching to UPS as my choice of shipment. I'm not for sure what's going on with USPS, BUT I DON'T RECOMMEND THEM ANYMORE.
MULTIPLE BROKEN ITEMS THAT I HAD TO TAKE A LOSS ON BECAUSE OF POOR HANDLING. SLOWING SHIPPING.
Meg of Jensen Beach FL (05/14/08)
On March 17, I printed out usps shipping labels at home for 7 packages to be mailed. I left the packages on the counter inside the local PO. During the next few weeks I was contacted by 5 of the people who were to receive a package. They had not been received. And when checking on the PO website to track them, they hadn't even been scanned in! I had to refund payment and shipping to these 5 customers in the total amount of $122.89. When I spoke with the local PO Postmaster, he was intrigued, but did not find the packages, or offer a simple apology. I think the PO should refund my money.
I support myself by making on line sales. Refunding the item amounts and postage hurt me badly. I lost $122.89.
Taro of Lakewood CO (05/12/08)
I sent 30-50 pacakges in every week by USPS. I always carry a baby so the only way i can ship those packages is go to behind of post office and drop the packages which i already paid online and label myself. IN 5/10/2008, last day before USPS increased shipping cost, I needed to ship 10 packages before they close. i ringed a bell and wait for a worker open the shutters. no one is coming. i try again.(usually within 1 minutes) no one is coming about 10 minutes, I thought no one notice my bell. i start to keep push the ring. Finally, lady open the door, but yelling at me and point at me, and explain to me how annoying am i. and deny to open the shutters and deny to receive my package. i tried ring a bell again, then yelling at me again and close the door. i request her name to her, but denied. I just need to let them open the shutters.
I thought no one notice my bell. but they notice my bell, and they dont give me 5 second to push the button to open the shutter and keep working. I was so upset and come to front and call supervisor. supervisor said to me ring at once. what he did is blame my attitude. protect and support this worker. If no one is coming at 10 minutes then told me ring at once? I might have to wait for until they close. I was waiting for outside of back of USPS alone.
I paid online and label myself, I just need open the shutter and I bring the package myself inside the USPS. but they even deny to give me service for open the shutter, push the button for opening automatic shutter I talked with the supervisor for 15 minutes and he apologised to me. but i could not get any apology from this worker and supervisor even not try to find her. (some of worker knows who was it) I paid 50000 $ for shipping each year. but If I decide to go different branch to drop the pacakge, they must be so happy. they don't have to carry heavy boxes. I know this is the only way I can ship, so they don't care. They should train or restruct people before increase the shipping cost.
I'm Japanese American, I feel race descrimination. Asian looks young so her attitude to me is like that. I'm so glad I didn't carry baby in that time. But 99% of visit of usps with baby. The only way I can ship the pacakge is go behind of usps and drop the package. (impossible to bring boxes with carrying baby) How I frustrated by deny to receive my package by this USPS worker, and yelling at me and point at me call me annoying I was wondering people who has such a temper is working inside the USPS customer cannnot see then possible to break the package when she has stress who knows. scarey. She is still working. the only way i can bring the package for business is bring the pacakge to behind the USPS. I'm afraid of visiting this branch to push the bell.
Mitch of Ontario CA (05/11/08)
This, and ONLY this post office branch, will not allow a piece of paper stating inventory to be enclosed with a package being sent media rate. In a package of books, I should be able to enclose a piece of paper stating the contents. Mr. Grimadi stated this is correspondence. Other branches do not even look inside! Be fair and give us a break!
Traci of Excelsior Springs MO (05/10/08)
In the last month my mail has not been picked up. Both times bills were left in my box. This most recent time I placed two bills in my box on 4/29. When I placed something in my box to mail on 5/10, they were still there. My box is seperated into two spots. I receive mail in the lower box, outgoing in the upper box. I called the post office here and was told that the carrier never saw the flag up and that it was my word against hers. I asked if the late fees would be reimbursed since it was their error. I was told no.
Erik of Holtsville NY (05/10/08)
Here what happened on May 5, 2008. I decided to order three booklets of stamps through the USPS website. The process was fine. I received a confirmation number and everything. I print out a copy of my order for my own protection.
The next day, I noticed the order said cancelled on it when, I went into my account on the USPS website. I was charged $25.60. I never recived any notification why it was cancelled my credit card had been charged. So, I decide to contact them by e-mail! This was the response.
Thank you for contacting us about your order, I do apologize, we have had some technical problems with our system and some of our orders did not process correctly. Unfortunately, It appears yours was one of those orders. I can not find it in our system. You will need to place the order again. If your credit card has been charged, please obtain your transaction number from the credit card company and contact our customer service department at: Ask to file a claim Hours of operation are 7:00 AM - 3:30 PM CST Monday - Friday closed Holidays If I can be of assistance to you in the future, please don't hesitate to contact me. Thank you for choosing the United States Postal Service. Regards, Vanessa H
I did what was ask, I contacted my credit card company for my confirmation number then, I called the postal service, and the woman told me there was nothing, I could do. I tried to get my money back or even have the stamps sent nothing. I want this issue resolves immediately. It was the same women Vanessa H. Please help me get back what I owe.
Mary of Harlingen TX (05/09/08)
There has been 2 occassions in which the Postman does not pick up our mail and the red flag is up. In fact I was there during my lunch hour and he was making his rounds and he did not stop by the red flag was up and our mortgage payment and Cpl payment both still stayed in there. Never did get pick-up we order movies with Netflix and we still have not received them. I notified Netflix and they said we should have got them for sure on Friday.Please let me know what needs to get done because I will be going over to the Post Office on Sat. also to complain.
Stephanie of Las Cruces NM (05/09/08)
I live in Las Cruces N.M. and it seems we never get our mail in a timely fashion. It takes anywhere from 10 to 30 days to receive a first class letter from somewhere within the US! This is NO exaggeration! This is absurd. I want to know why it is taking so long for us to receive our mail? We here in Las Cruces pay the same prices as everyone else and do not get our mail.
On one occasion I ordered products from a company and never received them. I called the postal service and they told me they had record of me signing for the package! I had NEVER signed anything and knew i hadn't. So i told the supervisor that I had spoke with that I would be down to verify the signature. Well come to find out it was my rural carrier that had signed and FORGED my name. I am OUTRAGED at such an occurrence! I was told that the carrier would be talked to! To the best of my knowledge nothing was ever done!
Can an investigation of the Las Cruces and EL PASO distribution centers be conducted? Where is our mail being held this should be against the law. Lets get this fixed. El Paso has got to be the worst facility in the country. I have been told that this facility made national headlines for being the worst processing plant in the country, any truth to this. Please get back to me with this.
Monetary loss from products ordered, postage fees, gas, time loss, late bills, gap of car insurance for which x'tra fees were charged. Too many others to list.
Brian of Palm Beach Gardens FL (05/09/08)
Because the price of stamps is going up, I went to the post office to purchase FOREVER stamps, which lock in at a price of 41 cents, despite the increase, on Monday, to 42 cents for postage. I also brought with me, unused stamps, in their original packages, for 39 cents, 37 cents, and 1 cent, and asked to exchange them towards the purchase of FOREVER stamps. Then, I was treated rudely, and still not told an answer that makes sense.
Initially, I was told by Mary Ann, and then, her boss, Alan, WE DON'T DO THAT. When I asked why, I was told, BECAUSE WE DON'T That is an unacceptable response for any business that has customers. I said to them, I am not asking for a refund, the stamps are unused, and in their original packages, unharmed in any way, and in the entire United States, you are the only company that sells stamps, there is no doubt that your company sold these to me. The response floored me. I was told WE CANNOT TAKE THESE BACK, BECAUSE THEY HAVE VALUE. I said, Thank you. That's exactly why I want to exchange them.
If these stamps had an expiration date, and had expired, I would understand, but, they do have a value, and I want to exchange them towards the 41 cent FOREVER stamps. Then, again, I was told no because they don't do exchanges. If you purchase any item from any business, and ask for an even exchange of value, if the item is unused, and still in its origianl package, whether it's at Wal-mArt, Target, wherever, the company allows an even exchange of merchandise with the same dollar value. The postal service is not allowing an even exchange of an item that has been used or harmed in any way, and their arrogance, and horrific customer service are insulting to their clientele. Can you help ? What can I do about this ?
Because the postal service would not exchange these 39, 37, and 1 cent stamps towards 41 cent FOREVER stamps, my only choice is to use these when postage increases (the real reason the USPS doesn't want an exchange), and then the USPS can charge 42 cents instead of 41 cents, and earn more revenue.
The USPS, economically is forcing all customers to spend more on postage, with stamps not worht 42 cents, by not allowing an even exchange towards FOREVER stamps. I tried calling the postal service after I left, and their customer service people are as rude as the ones in the post office. When are businesses going to learn that they are only in business for their clientele, and to treat their clientele with some respect ?
Jerry of Dallas TX (05/08/08)
I would like to know who, in his/her wisdom, decided that there would be no more overland (i.e. ship transport) of mail (i.e. packages)to Europe. Also, when was this enacted? Was the public notified or given a chance to object? Did anyone in the government think about the consequences for the paying public who now pays exhorbitant air rates for their packages?
I sent two modest Xmas boxes to my grandchildren who live in Spain not realizing that their is no longer overland mail to Europe. I paid $200. to send those two packages. It will not happen again because I can't afford it. If I can't afford it, what are immigrants, etc., supposed to do when they need to send a package overseas? There seems to be no thought about consequences in our government these days. This applies to everything from postal to airlines regulations. The elimination of the overland/overseas option is ill-considered and in my opinon repressive.
Patricia of Sherman Oaks CA (05/07/08)
When the 1st and 3rd of the month comes, my Aunt who is 96 years old and has Alzheimer get's her retirement and social security checks and the mailman has made mistakes in delivering the check to another address, this has happen 3 times consecutively. I have gone down to the post office several times and complained to the supervisors and manager. The only answer that I received is We'll take care of it and talk to him. The same problem keeps occuring.
I have talked to 6 of my neighbors directly in my neighborhood and they have similiar complaints with incorrect mail that they receive and have to walk over to another block to deliver it and they tell me that is happens a lot. This mailman constantly get's this address mixed up with the address on Mammoth street. The residents on Mammoth street have walked over to delivered our mail.
This is of particular concern with me because some neighbors (I don't know who) will receive Lillian's check and not have a consciousness about and will hold on to our mail for 10 days before we receive it with a notation of it saying sorry was incorrectly delivered to us. All I want is for this to be corrected. Someone in the US post office has to be serious with this mailman to correct his errors in delivering all residents mail correctly especially when it is that time of month for people's checks to be delivered.
The economic damage that has resulted from the mailman not properly caseing his mail in the morning before going out on his delivery route has caused us to have to borrow money or delay other bills of importance to avoid our morgage payment from being late.
Phillip of Lawrenceville GA (05/07/08)
We have recently moved into a new home in a partially built new development. There are approximately 24 homes built and an expected 72 when the development is completed. We turned in an address change through the USPS online and have a verification that it was received and assumed our mail would arrive. We have had erratic mail delivery ever since we moved into the neighborhood. When calling the local post office on numerous occasions I have been told many different things.
First of all we were told that because we were a new development and it is not fully developed at this time the post office is not required to deliver our mail every day. We have also been told that until the development was 50% occupied they were not required to deliver our mail daily. I have called several time and have been told we would have mail delivery on M-W-F but even that has not been a regular occurrence. It never fails the day that I need to mail something from my mailbox is the day they do not show. I have not idea from week to week when the mail will be delivered and when it won't. When it will be picked up and when it won't. We have been told that we can not be assigned to a permanent route because we are a new development.
I pay my taxes and do not understand why there continues to be a problem of receiving mail M-S just like any other neighborhood. I have never heard of any of these excuses and neither have my neighbors. We could get a post office box, but that would cost me something monthly, plus going through the hassle of recontacting all our bill issuers and feel like this is a service I pay my taxes to have and would like some understanding as to why we can't be assigned to a permanent route to get our mail in a timely and consistent manner. Any help or insight you can provide us would be greatly appreciated.
Untimely delivery and never knowing the schedule as to when I can expect mail to arrive and when I can expect it to be picked up. Do not feel I should have to pay for a P.O. box for an additional fee when I pay taxes and things already cost enough as it is with gas that I would consume going to the post office to retrieve my mail.
Mary of Los Angeles CA (05/07/08)
This is a complaint against the Del Valle Post Office located on Washington Blvd. (address above). My dad had his postal box for about 20 yrs. until he passed on 13 years ago and then I took it over. I must say that since the very beginning of taking on this postal box and having to deal with the USPS workers there, it has not been pleasant to say the least. Many, many times I received mail that did not belong to me and yet it was placed in my box. It always made me wonder where my own mail was ending up. I must admit... I was one to receive several packages almost every other week and at times some of the packages were open and that was the way they'd hand me my package...OPEN!
One time I ordered a very cute umbrella and I received it slashed. When I took it back I was told... that might have happend just to make sure it wasn't something illegal in that long slender package. Another time I was handed over a huge package that did not belong to me which I of course handed back. Now, the main worker I have to complain about is Josephin Fondren who works at this Del Valle station, since I had my PO box there. Atleast every other week I'd run into her at the post office and she would try to sell me something...whether perfumes, jewelery, little trinkets, one time tried selling me a camping grill. This became so constant with her, because at first I'd always buy perfume. She began to take advantage of me. Then she began to notice I was becoming a bit aggitated with her constant sales pitches. She finally told me she would not offer me anything else, unless I asked her that I needed something. She allowed about 2 weeks to go buy and once again began hounding me to buy some perfume, jewelery, etc. I told her Josephin the PO box has gone up in price dramatically and so have the stamps...I can not continue buying stuff from you, sorry. This still did not stop her from always asking, she'd just wait a while.
She is a great person, but should not be doing this at the US Postal Office. She continued to take advantage of me even after I told her I had lost my job. I decided that was it after close to 30 years I was closing this PO box. 4/30/08 was the last date my box would be open. I asked Josephin what would happen to some of the mail that would still arrive there for me and she said it would be trashed. I said...WHAT?! What can I do to avoid that? She told me well that's what happens to mail that still arrives after the person has closed their box. She then said she would hold my mail for me for 1 full month
I've been going to check to see if there is any mail being held for me and twice now I've been told no by Josephin. I always have mail. I receive allot of mail and she knows this, but I believe because I've stopped purchasing personal stuff from her, she's changed her mind about holding my mail for a full month. Another thing...I just read on the official USPS website that I am to file a change of mailing address at my post office when I close a box. I was never told this by any of the postal workers at the Del Valle station.
Sharon of San Francisco CA (05/06/08)
This complaint concerns the passport application assistance provided by the U.S. Postal Service. On April 24, 2008, I downloaded a passport application form, for both a book and a passport card, from the U.S. Passport Service website hosted by the U.S. Department of State. I filled out the form in its entirety and printed it, prepared to buy the $95 money order to pay the fee and mail all my documents to the passport service. While at the post office I decided to submit the documents through the USPS Passport service as it seemed to accomplish the same purpose and the postal clerk assured me it would be a quick process. However, after stamping and going over all my forms she told me she couldn't finish the transaction unless I filled out a different form. I told her it would be fine to just mail the forms myself instead of going through her, but she said that it would not be that much more time and since I had already invested the time to get the money order (which she hadn't yet begun to process), I may as well continue processing the passport application with the USPS. I then filled out the form she gave me, which was virtually identical to the form I had already brought in myself except for the form number at the top of the page. Having taken the time to reduplicate my work, I took the form back to her and was prepared to pay $95, the amount posted on the website as the processing fee.
However, she could not find anywhere in her instructions that indicated the processing fee for both a book and a card. I pointed out from my printed information what the fee was. She did not take this information but asked her supervisor to check for her. They came back and told me that the fee was $120. They concluded this by adding the separate fees for the book and the card. I indicated to them that the combined fee was actually a special fee of $95, and I even pointed to the place on her instruction sheet that said this. She was adamant that the fee was actually $120. She also said that this might include the fee for processing it at the USPS. If I had known this, I would have just done the whole thing myself. As it was, I was late for another appointment and just had her charge me for the whole thing. She ended up charging me for a $120 money order, and then charging me again for the $25 fee. She insisted that I had read the instructions wrong about the fee, so I took her at her word since she was supposed to be the expert on processing these applications.
As it turned out, I received a call from the Charleston Passport Center. Apparently, the fee is actually $95, and I was overcharged. The passport center has since returned my money order and charged the correct fee to my credit card (another thing the post office wouldn't do - take my credit card as payment.) Also, the passport center knows that this is a common problem across the United States. USPS employees simply are not trained well in the processing of passports, and this one man at the Charleston Passport Center processes many overcharges and badly completed applications every day because of the ineptitude of the USPS. (If you ever come across a gentleman named Art from the Charleston Passport Center, please commend him for his diligence and his efficiency in rectifying cases like mine - it sounds like the bulk of his job!)
I do not need any kind of reparation, I just want a place to suggest that the USPS provide adequate training and information to their personnel tasked with the very important job of processing a passport application. It really is not difficult to figure out the processing fees and required documents. Also, if they could verify that the forms provided on the U.S. Department of State's Passport Application site are indeed as acceptable as the paper forms filled out at the post office, I think it would save a lot of time. I filled out the same form twice; and actually, the form I filled out on my computer was more legible than the exact copy I made with pen and ink at the post office.
Dan of Omaha NE (05/06/08)
I sent a hard drive with business accounting information to my mother who livs in Scottsdale, AZ. I have already verified the address and zip code on the package were correct. Regardless, the postman delivered it to the wrong address, and the person at this address opened the mail and took the hard drive, put a note inside the package saying wrong address, and left the power supply cord and usb cable for the drive. Now the possibility of someone having all of my family's business accounting information for the past three years are readily available, including bank account numbers and routing numbers, maybe even passwords.
Change of every bank account and passwords for band accounts, possibly identity theft for the future.
Dinis of Newark NJ (05/05/08)
I would like to file a complaint with the Cranford, New Jersey Post Office and the Sorting Warehouse. My fiancee went to the post office in Cranford to have the wedding invitation weighted so we can put the proper postage. She was told that it would be $0.58. she bought about 160 stamps with the same teller.
After putting 140 invitations in the mail in the Cranford PostOffice, we have been receiving a few of the invitations back requesting for additional fee of $0.39. Not only we are receiving them back but they are tampered (it is noticeable that they were opened and taped, and ripped.) We were confused, specially after some people are receiving them, other recipients were told to pay $0.39, and too some were receiving the invitations tampered.
These are wedding invitations that are costly and we did everything to make it right and checking with the USPS to make sure they were being delivered in a professional and timely manner. After checking with the Newark USPS Office, I was advised that the extra money requested wasnt correct and we were being overcharged and that the correct fee should been $0.75, of which the invitations would've been handled not through the sorter, due to the type of envelope.
Not only has this been a concern to us for the trust of the Postal Service but a stressful one that is costly and stressful. But our major concern is the destructful and tampered manner that these handled. This is a matter of public trust on our mailing services, that we no longer are trusting on this service, and it is a matter of cost, of which is money that we are losing by need of having to replace these invitations, and not knowing who received them and not received.
Natashia of Spokane WA (05/03/08)
Beginning at the end of February 2008, our mail suddenly stopped being delivered. After two weeks or more with no mail we approached the post man and he told us the names on the mailbox must match the names on the incoming mail, and it didn't. So, we got an address label and put it on our mailbox, we live in a single family home and later discovered the label on the mailbox doesn't have to have a name only the address and the postman should never have stopped delivering our mail.
Our mail service started again for approximately a week when suddenly it stopped again. This time we contacted his supervisor and he told us the mailman's claim was that there was dog poop on our walkway we told the supervisor that this was ridiculous and he could come to our house right then and there and see for himself, he said he would, we waited, but he never came. For the entire four weeks we weren't receiving mail, he was returning it to the sender. He never sent us a notice about our address he just stopped delivering our mail and sent it back.
After we complained to the mailman's supervisor we started receiving some of our mail. However, the mail we weren't receiving was very important checks, so we called his supervisor once again, and he did nothing but defend the mailman and say we must be doing something wrong. We were pleading with him to tell us what we were supposed to do, we even asked if we could pick up our mail and he said that would cost $300 a year. We were expecting several checks to be arriving and after two weeks from the mailing date one of them finally came, the other one never did.
We called the institution that issued the check they assured us it was sent on April 21, 2008...we waited until May 1 and still no check. On May 3, 2008 we received an envelope and inside was another envelope...the check. It had a yellow sticker saying it was returned to sender. Why was the check returned to sender by the post man? The name on the check matched our mailbox, we were receiving all other mail, but for some reason the post man didn't deliver the check.
Time and time again he doesn't deliver our mail, we know and expect when things will be arriving and they either never come or are very late. We have both called and reported his behavior to supervisors at the post office with no resolution. They act as if we are exaggerating or as if we are lying. They haven't done anything to ensure our mail delivery. Our mail comes when the postman feels like delivering it, if not then it doesn't. He held on to a check for two weeks before delivering it and he sent many other back to the sender for no reason. All we want is steady and reliable mail service, we are willing to do nearly anything to make it happen, yet there is nothing we can do to force him to deliver the mail. The post office, the post man, and the entire organization has shown no concern for our situation, in fact they have only created a bigger problem lasting three months.
The consequences of not having mail delivered for three and a half weeks were that all of our bills, our insurance statements, medical insurance cards, checks, and so much more were being sent back to the senders. We didn't receive anything and this caused us to fall behind on car insurance, utility bills, and so much more, we had to call every single company that we receive mail from, explain what happened, and ask them to resend everything, we even had to go to our insurance office and provide proof that we were living at this address before they would send anything here (4 hours of waiting in line missing classes).
Our lives have been turned completely upside down. We have contacted the post office and spoke with several supervisors who refuse to accept the fact the post man simply doesn't deliver our mail. For no apparent reason. This last instance is the final straw, we were expecting this check promptly and when we found out he returned it to the sender with no cause and no reason we realized this is a personal issue he has with us. He delivered all of our other mail, but not the check. We have had to report three checks in the past month as either lost or stolen which requires great effort...including a notary, filling out forms, and waiting weeks. Our car insurance was cancelled as we never received the premium and they never received the payment, our utilities were nearly shut off as we never received the bill, we had numerous late fees and disconnect/shutoff notices all because we weren't getting our checks and we weren't getting our bills. Day after day we do not know if our mail will come, or if all of it will be there. We have a rebate check coming soon and do not know if it will show up on time or if the postman will deliver it at all. We are frustrated and feel like all of this is out of our control. We wish that we could receive our mail each day when it is meant to be delivered and we feel like this mail man will not do that not matter what he says.
Hayley of Setauket NY (05/03/08)
My husband and I along with my 5 children were treated rudely, coldly, and felt the individual handling placing our passport order was hostile to the point we had to send our children out of the room. It was due to our maturity, and perspective that we evaded a confrontation.
We wish only that the huntington post office be informed that there employees handling passports appear disgruntled and bitter. I assume it must involve the way they are being treated being we did nothing to provoke such treatment
Judy of Meridian ID (05/02/08)
We moved into our office location at Eldorado Business Campus in Meridian, Idaho in August 2007. We have been having terrible mail delivery. I have called numerous times, as have other businesses here. We get other businesses mail, our mail gets delivered to other businesses, our mail (checks) has been returned to our clients says Address Unknown even though it is the correct address, .
I have had medical insurance cancelled, had to pay lete fees, etc. I have paid bills later due to problems with the delivery of our mail. I haven't seemed to make any headway with my phone calls to Sue at this post office. Sue tells me to just keep calling, but frankly I have more to do than continue calling with problems. Why can't they correct the problem. It has been 9 months. Rachelle is our carrier's name.
Because I didn't get me medical insurance statement, my insurance was cancelled and that cost me $1,300 in Dr. bills. I would have had a late fee on my visa bill, because I didn't receive my statement. I happened to call them on another matter and was able to get my payment in on time. They also lost some gift certificates that were mailed to me and I had do do something else for a gift for my kids.
Kathy of Columbus MS (05/02/08)
I mailed a letter at the Bluecutt Post Office on Friday April 25. It was to go to Netflix at their Jackson, Mississippi office. It has not arrived and today is May 2. This is the third time I have mailed a letter AT THE POST OFFICE ITSELF and the item never got to its destination.
The other times this happened with other letters--such as bills to the phone company, and the payment for my car tag--resulted in late fees.
Lisa of Claremont NH (05/02/08)
My mail has been mis-delivered or not delivered to me at all on many occaisions. I have noted several of the mail carriers here in town driving mail trucks and delivering the mail while talking on a cell phone. They do this frequently. I have had three different mail carriers deliver my mail with a cell phone pressed to their heads, obviously on a personal call, judging from the conversations I have overheard. It is no wonder why my mail is mis-delivered so frequently; these people are paying more attention to their phone conversations than they are to delivering the mail.
When I called the local postmaster to complain about a specific incidents of non-delivery of my mail that resulted in great monetary losses to me, the man I spoke to said he would talk to the carrier. My mail continued to be misdelivered or not delivered at all. When I called back to complain again, I was told the same thing: I'll talk to the carrier. When I said That's what I was told the first time, yet the problem still persists, the postmaster took an angry tone repeating his mantra that he would speak to the carrier, and that's all he could do about it.
Since my second call, I have noticed that my important mail takes an extended amount of time to get to my house. In fact, I am currently awaiting a new credit card that I should have received five days ago. Apparently there is no recourse for this problem. As an American Citizen, I must simply endure the abuses of the United States Post Office. Sometimes a nice neighbor will bring me my mail when they receive it, and I have done the same for others who have not received their mail because it was mis-delivered to me. Sometimes I simply never receive my mail at all. I have since elected to receive electronic statements for my credit accounts that offer this feature, because the United States Post Office is not to be trusted.
The problem of my mail being mis-delivered has caused great financial losses that include late fees and higher interest rates; not to mention damaged credit standings.
Gary of Dunseith ND (05/02/08)
We have in our community a person who has been in public office for nearly two years and is being paid a substantial salary (as a tribal councilman)and word has it that his previous position with the U.S. Postal Service is being held for him should he want to return, whether it is by default (not being re-elected) or as a result of his choosing not to be a candidate for re-election this coming fall. Whatever the case, he chose to leave his position as a carrier and that position should not be held for him or anyone in similar circumstances.
He currently is paid a salary approaching $55,000 or more and to have a position within the U.S. Postal service to return to after the above mentioned scenarios occur ... is patently unfair to others who may want to apply for this post, not to mention he actively chose to become a candidate for public office and with that decision forfeited any right to the carrier post.
Chris of Portland OR (05/01/08)
Incident One: Our business ships about 200 pre-posted packages each month, most USPS Priority Mail. When we arrive, there is no work to do except put the packages in a bin for sorting. One particular airport run as we call it, my wife was covering duty and proceeded with bin of packages to Bert's window. After setting the items on the counter, Bert said definitively, We cannot take these. Bewildered that we had been doing the same for about 7 years at that point, my wife asked why, to which he replied They have the wrong zip code. She coolly began retrieving the items when Marilyn, two stations down said Yes, we can. He slyly smiled and said he would take them, but not before my wife had believed she had just driven the 15 minutes to the post office at 9pm for nothing.
A week later, when I had returned to the task, I asked the store supervisor, Frankie, about the incident. I had already spoken to Marilyn about the issue and she had provided me with a number for Consumer Affairs. Frankie validated Bert's response by stating clearly that they do not get credit for packages shipped from another zip code, ours being 97217 and not the Airport facility. I am deeply offended by this. Our small company spends an average of $1200 per month with USPS and have had months in excess of $2000. To be treated so poorly and say anything but Thank you for your continued business is a far cry from what makes an effective company operate.
Incident #2 (which prompted this reporting): I arrived at the same Airport facility at exactly 10:00pm as the door was being locked. There were 9 people in line waiting for, you guessed it, Bert. I tapped on the glass and asked Can I simply put these on the counter? Bert stated, We're closed. I replied They are already posted, can I drop them? to the same reply. When an exiting customer came out, I stepped in the now open door and asked, Please clarify, I CAN'T drop these even though they are posted already?
He simply continued to say We're closed. At this point, several incredulous customers said, Can we put them in our arms for him and drop them? to which Bert stated, I said we're closed! I just about went postal. At that precise moment, following the back and forth, his own clock read 10:02. My packages were ready to go and he was still waiting on customers. There was no work for him to do, simply accept the packages so that my dates were correct and exact some actual customer service.
I am not concerned about the financial implications related to the 30 minute round trip at nearly $4 per gallon which Bert so casually was unconcerned about. it is the fact that our company spends in excess of $12K each year with a company that could have employees who show such dis-respect to customers. There were three people in line in Incident #2 that agreed that this is a regular occasion at this facility.
And in Incident #1, it was a fellow postal worker, Marilyn, who referred me to the Consumer Affairs and lamented how poor Bert's service is. That is what I find offensive. It is worth certain pursuit and cost to pursue a grievance against this person who disregards our investment in the profit of USPS.
Hui of Stamford CT (05/01/08)
I had two transactions with oversea sellers and had two packages sent to me via registered air mail. I never received them. I tried to track it online, one saids it left HK on 3/28/08 and the other showed there was no record of the item. When I was in college, I never had such problem because the school logs every package, so even once in a while one showed as no record, I would still receive it. I was under that naive assumption and moved to Stamford, CT.
I called their international inquiry center twice and both time they said because there was no record that the items arrived at US and therefore there's nothing they can do. But both packages's sender country has record that the items left the country. Should I believe that the items were disappeared from thin air? Now I am extremely upset with USPS's poor tracking system. I paid extra so that I know when and where my mail is and now all I got are unknowns. I am extremely upset about this.
Two package worth a total of $225.
Melissa of Wasilla AK (04/29/08)
The mail service from my carrier in Wasilla Ak. has been lousy. I'm told that because our box was hit mail would be held IF repairs were not made before April 30,2008. As of April 24th our mail was being held. The carrier says that the box can't be served from his car. I drive a car lower to the ground then his and can reach the box easily. My neighbor, who's box was also hit, has not had his mail held. In addition to this, the carrier did not call me to set up service when we applied for it. Knowing how the post office in Wasilla works, I knew where the box needed to be placed. We feel the carrier is holding our mail on purpose. We have not had any luck with the supervisors in Wasilla. So I felt I had no choice but write to you. Any help you can be would be great.
I have had to go to the post office on a regular basis to pick up mail. With gas prices moving towards the $4.00 mark, I feel this is garbage. That's why we put up a box. So we wouldn't have to travel over almost 20 miles round trip to get our mail.
Beiwen of Los Gatos CA (04/28/08)
I have dropped whole bunch mails of 3 properties tax bills, both Federal and Ca Estimated tax and mortgage payment in the mail boxes in front of my office building at 14651 S Bascom Ave.Los Gatos, Ca on April the 3rd. Now I got two late payment notices from both mortgage co and one of the property tax bill. Both of them claimed that the post marker were 4/15/2008. I do not know what has happened to the rest of the mails since none of them have been cashed from my bank account yet.
I have super clean payment history of paying all the bills for the past 20 or 30 years of owning the properties. I just wonder if the pick up person from the post office did pick up the mail from this drop off post box in between 4/3 and 4/15/08 since we don't have very good experience with the service of this Dell Station post office all these years with the changing delivery postmen and mixing up with the mails. Your investigation will be greatly appreciated.
Guyton of Knoxville TN (04/28/08)
Disable for 8 yrs and moved to tn. in June 2003. I live in a nieghorhood that has curb delivery. The house we are buying has a very steep driveway so we requested that the mail be brough up to the house. We completed the medical forms 3 times in the past. On 4-26-2008 I again complain on the way my mail and medication was been handled by it not been put in my secure mailbox attacted to our house and the carrier does everything else but put it in the box.
They now as of today had me sign for my medication and she didn't even try to put the mail into the box. She always stated it wouldn't go in so I put the mediation and mail in the box and stated to her, this is all I want you to do.
She stated they were in the process of reviewing delivering my mail to the house again ( this will be the fourth time and complaint made that they are doing this). Since we moved here we have had nothing but problems with getting service about this.
Elisa of Dallas TX (04/27/08)
I have a complaint about many of the staff at the following location: Greenville Ave, Dallas, TX. We frequent this location often and there have been countless occasions of just general apathy, disrespect and bad attitudes on behalf of the lobby clerks. Although the following three examples are not the only occurrences, this should provide you a general idea of the point I am trying to convey.
Last month, my husband was at this location and asked a lobby clerk if he could get some extra Priority boxes because he had items to ship. The clerk actually told him that the boxes were in the back of the store and she didn't FEEL like going to get them!
Last week, I was in the store using the automated terminal to ship a domestic package and a gentleman was next to me, trying to put his package in the rotund bin for shipping. The bin wouldnt open and a clerk shouted at him from across the lobby that he should know that the bin was full and he needed to put his package on the pile at the end of the counter. The clincher is directly afterwards she mumbled something to the effect of, Some people are just #$%^ idiots!? I was across the room and still heard it.
On 4/25, I was assisted by a lobby clerk named DORI. Before processing my international order, she actually accused me of throwing a pen and my package at her. I was just aghast! She created a huge commotion in the lobby and I just kept repeating, Just please just process my order?. She proceeded to talk at an unacceptable audible level while rolling her neck and pointing her finger at me, and attempted to aggressively debate me rather than just doing her job after I kept saying, Just please process my order repeatedly. Her behavior was just beyond unprofessional and her actions were extremely unacceptable. If this were just an isolated case, Id let it slide. Yesterdays act was clearly the last straw with this place. The customer service at this location, in general, is just absolutely appalling!!!
Rae of Sacramento CA (04/25/08)
I filed a complaint online with USPS regarding, stolen, open and damaged mail. I received a return phone call from a customer service representative who accused me of damaging my own mail, she also stated mail carriers don't have time to read through your mail and continued to interrogate me about damaging my own mail.
I asked to speak to her supervisor immediately. Im sure she put me on hold with no intentions of forwarding my call since my hold time was over 5 minutes. Luckily I had caller id, so I returned the call and spoke with another helpful representative and left my contact information for a supervisor, who later returned my call and told me there is no policy, procedure, or follow-up for my claim and after he hangs up the case is settled.
To make a long story short I was told he considered the theft of my mail was insignificant and in order to elevate my claim I had to call the Postal Police because customer service does not forward claims that do not meet unspecified criteria. I have tried to get a hold of Postal Police by phone, however, no one has answered my call. Please help, what do I do?
Thus far I have not suffered severe economic loss other than losing out on discount opportunities, the physical damage is that I'm concerned the USPS has zero concern for my damaged, open, and stolen mail and my identity is at risk.
Susan of Weldon Springs MO (04/24/08)
The Post Office in Cottleville, Missouri is open until 7:00 p.m. Monday through Friday. On April 15, I took my IRS forms to be mailed Certified Mail to that office at 6:20 p.m. and was told that she wouldn't stamp them 4/15/2008 and that if I wanted to have them in the mail with the correct date, I had to drive them to the downtown St. Louis Post Office. I told her that she was wrong and that other offices were open until 7:00 p.m. and she said that they wouldn't stamp them with a date of 4/15/2008.
I drove to the Creve Coeur office of the USPS and paid to send four letters to the IRS Certified Mail and they were dated with the correct date. The USPS worker in Cottleville obviously was wrong and just didn't want to do her job.
If I hadn't been willing to drive the forms, I would have paid interest and penalties to the IRS. As it was, I spent about an hour driving to and from Creve Coeur as well as the gas and wear and tear on my van.
George of Brooklyn NY (04/24/08)
i have had several packages go missing with this post office,, and the care free attitude, makes me to beleave that the wokers are stealing the packages and i have to suffer for there criminal behavior.. they wil not even give a second look for the packages that have gone missing, the first thing out of there mouth is,, file a claim,,,when someone is that sure the package is gone,, makes me fell that they know for sure it will never show up again,,,
Charlene of Chicago IL (04/23/08)
4/23/08 early afternoon waiting in line at Ravenswood post office facility, witnessed the stocky female African American clerk with name tag Nancy once again being verbally abusive, impatient, irritable and counterproductive to meeting customer needs, this incident involving a long-term postal service clerk who was waiting on a customer with a baby in a stroller. Only two windows were open for service. Nancy was not at an open window and was speaking with what may have been a technician repair person. There were four or so individuals in the snake line which was moving along at a moderate pace. I was third in line. A customer came in and was waiting at the door that handles pick-up packages but it was closed. After a few minutes Nancy yells brusquely across the counter and waves her arm impatiently toward the line, that door is closed so no one is going to get your package, get in line. The person looked chagrined and shrugs ok and moved over to the line that has grown since her arrival. The other clerk is continuing with her customer who has a small child in a stroller and is mailing two padded envelopes with confirmations attached but is unfamiliar with the process. After using an inappropriate tone with the package customer Nancy veers toward the clerk and grabs her notification slip and begins bullying her about how she is handling the transaction.
Nancy in rapid fire nasty tones challenges the other clerk, INTERRUPTING the smooth transaction and STALLING its progress, states why are you handwriting that, you should be scanning this. The other clerk is forced to turn her attention from the customer and explain her reasons, while Nancy is distainful, is not listening and overtalks her explanation by saying you are making these people wait in line cuz you are doing it by hand, it is fast-ter to scan it. You must scan it. The clerk is astonished as are the customer witnesses and attempts to continue her transaction with the customer as she is defending herself to Nancy who continues the abuse until Nancy provokes the peaceable clerk to retort that Nancy is being unprofessional, is not her supervisor or her mother and has no right to talk to her this way and interrupt her in front of the customers or tell her at this moment what she is may be doing wrong, especially since the line's length has to do with another male co-worker being removed cuz he was eating.
Nancy continued her assault, stomping off mumbling she was gonna get a supervisor to tell her to scan and then drags a supervisor from the back and has to explain to him what another supervisor had said to Nancy (so it must not be the established protocol since he was unaware). This is all occurring in front of the customers behind the poor clerk who is attempting to maintain her composure with a customer at the window with Nancy illogically proclaiming the other clerk is delaying the customers. Nancy's behavior was bullying, completely unprofessional, and was symptomatic of a need for retraining in anger management, teamwork and customer service.
The supervisor failed to pull Nancy aside and inform her it was not the time and place (or her place) to discuss protocol, so it appeared management was complicit in the bullying culture environment. Worse, Nancy then opened a window for a brief moment to help another postal worker and was exceedingly friendly and spoke in trillingly tones to him, further evidence of her negativity toward her co-worker. This is not the first experience I have had in witnessing Nancy's belligerent behavior.
None per se but the activity was alarming and prompted another customer in line to call out, no fighting, no fighting
Robin of Clemmons NC (04/23/08)
I mailed 2 packages to my grandson, who is currently in GErmany at an APO address, because his father has been deployed from Germany to Irag for 15 months. This was in early March and the packages have not arrrived yet. I filled out the customs forma and had to write the contents on them. WHo knows someone may have decided to take for them selves. No one at the post office will talk to be about seeing if I can track in anyway. I would assume that with the customs forms something could be trackable.
The biggest damage, and the one thing that I can not recover is the saddness and hurt that my grandson felt not receiving his birthday presents. Its ba enough not having your father present to help you celebrate, but not getting gifts from grandparents also at the same time is very emotional when you are only six years of age.
Christine of Taylor MI (04/22/08)
The post office failed to acknowledge my Hold Mail request and continued to deliver my mail while I was out of town. I placed a Hold Mail request via email with a Begin Date of April 17, 2008 and a Resume Date of April 21, 2008 and under the Resume Delivery Option, I requested that the post office deliver accumulated mail on April 21, 2008.
As noted above, the post office did NOT hold my mail and my mailbox was overflowing with mail, which is a dead give-a-way that the homeowner is most likely out of town. I do not wish to be contacted regarding this matter. Fortunately, there were no other issues; however, I believe this oversight should be brought to the attention of Consumer Affairs and the United States Post Office.
In my opinion, this is a security issue. Fortunately, there was no economic or physical damage.
Mai of Locust Grove VA (04/22/08)
I complained at the locust grove post office that I keep having mail delivered to my box which is NOT ADDRESSED to me and they informed me that MAIL IS NOT DELIVERED TO AN ADDRESSEE, IT IS DELIVERY TO AN ADDRESS!
The mail delievered to me but addressed to someone else appeared to be tax forms and insurance correspondence which may well have cause these people to lose their coverage or incur fines.
Janine of Royal Palm Beach FL (04/22/08)
Palms West Branch. I entered the post office with my mini shitzu, no legible signs present in post office to say pets not allowed. Waited in line, when I arrived at the front of the line Edna/Edina pointed her finger at the door and told me that I would have to leave as no dogs were allowed in the store. I explained that I would pick up the dog and put him in my bag as she is so small. I was told again by Edna that I would have to leave. Fortunately a very pleasant lady waiting in line offered to take my dog outside for me. When Edna attended to me she told me that florida law states that pets are not allowed in public places....which is NOT what florida law states. She also went on to tell me that if it were her dog she would not take it into the post office.
I explained to Edna that I was not interested in her opinion and I would just like to mail my package. She continued harrassing me stating again what she would do if it were her dog. I explained to Edna that I was simply there in the post office to mail a package and was not interested in what she would do with her dog. She then told me that is your problem, you only care about yourself, why don't you just go and kick yourself I repeated what she had just said in disbelief and again she said, 'yeh, thats right, just go and kick yourself why don't you
Having a broken ankle at present, which is casted in a walking boot, I found her comments and demeanour extremely rude and insulting, even the other people in line uttered comments in abject horror at the way I was treated.
Kira of Hampton VA (04/21/08)
I sold an item on E-bay to an international buyer. The postal system was down at the first office I went to. I asked the attendant for assistance with locating a claims form, and the correct mailing envelope, and she wouldn't even take a moment to stop and show me what I needed. She simply pointed over there, and rushed off. I went to another office across town, and stood in line for over 30 minutes with my 4 year old. The attitudes of the clerks were horrible. They offer you no information at all. It was my first time shipping anything international, and I told them this. I mailed the package using the flat rate option, (which I later found out is not guaranteed)I obtained a receipt, and was told my package will arrive in Australia in 6-10 business days. That was on February 16.
It is now April 21, and after many frustrating attempts, I have hit a brick wall. I have been hung up on by postal clerks. I have been given attitude, and told I can't help you in more ways than I knew was possible. I have lost ALL faith in the USPS. I will never mail anything of value through them again. The clerks need to be clearer with options, If the clerk would have explained the difference between Express, and Flat Rate Priority (which is the same as sending it parcel post)in the following manner, I would have elected to spend a few more dollars of my own money: We'll take your package, charge you a smaller flat rate fee, BUT, we may or may not ever deliver it!
I am out of a good deal of money and completely done with the US Postal service. This was a 1 of a kind vintage dress. Someone knew the value of it between here and Australia, and are probably wearing it right now, or have sold it again on E-Bay!! I hope this warning helps someone else!!
Warren of Willits CA (04/15/08)
I am complaining about late mail, sometimes as much as three months late. Wild West Co., which rents me a PMB, infoms me that tubs of mail arrive directly from Santa Rosa with late mail in them. When I complain to Willits PO, ther postmaster is rude and unhelpful.
Late bills, credit card fines, lost subscriptions, late medicines, etc.
Mary of San Antonio TX (04/15/08)
Our service has been going downhill for the past few months. Our regualar mail carrier is excellent, but when he is out sick or on vacation we can expect extremely poor service - mail late or not even delivered. Yesterday, 4/14/08, we did not receive our mail. I called and asked for the manager at the Lockhill-Selma Station and spoke to Ida who I expressed my concern that it was already 4:00 p.m and we still had not received our mail. She seemed totally unconcerned and said it should be delivered shortly.
I told her our business depended on getting our mail in a timely manner and that this same thing has happend before (whenever our regular carrier is off). I have called before and was told that they would look into the situation to see that it didn't happen again. But, EVERY time our carrier is off, we have to put up with this. I'm not sure they really care at all if we get our mail late or not at all and I would like to know if we have any recourse. Thank you.
This impairs our ability to do business in a timely fashion.
Betty of Solomon KS (04/13/08)
Our mail was on forward. When we got home we found mail that was 3 months old in the mail box. Credit card cancelled because of non payment. the bill was in the mail box. That is just one of many incedent. Now after putting our mail on hold and picking it up we are not getting our mail and the mailman is not picking up our mail even with the flag up. We have a rural delivey person.What can I do?
Dan of Selkirk NY (04/12/08)
I recently applied to the Post office and have been treated like a dog ever since the process began. I was told that I was one of three to be hired on the job. Then three months later was told that because someone is taking a supervisors position that I was a surprise position that needed to be filled. He then explained that I need to take a road test.
Now a road test to me means....get in your car with a postal employee trained to make the judgment if I am good or bad. I was never told that there was a written part of the exam. Therefore I never took my reading glasses. When I told this to HR she got really mad and said if you didn't want to take the test then why didn't you just say so?! And I replied that I did want to take the test but forgot my glasses.She was mad but rescheduled me anyway.
My point is, after having two interviews it was made clear to me that I must, when delivering mail, be kind to people and always have a smile, even if the people give you a hard time. Your whole job is based on being nice to people and I have yet to talk to one employee who has been nice to me. Everyone seems so mad and never has time to answer questions. Isn't this part of there job? HR treated me like this!!!!! HR!!!!!, now if HR can treat you like this, how do you expect employees to act? She is in your Albany, NY office and the other people are in your Delmar,NY office. I really hope something will be done about this!!
What resulted was i was not employed. After all the tests and 2 interviews and time wasted waiting for this job i had to move on and take something else. I lost a lot of money waiting for this job. I was on unemployment and it ran out. I was told even if i got the job, it was only for a short time. Even if someone retired, i wouldnt get the job and if i didnt like it then move on because they had other people waiting.
Sarah of Sawyerville IL (04/11/08)
I have lived in Sawyerville Il for three years now. Sawyerville does not have mail delivery. It only has post office pick up. The hours the post office are opened are from 9-4:30. Needless to say, it is very difficult for someone who actually works to pick up their mail. After I couldn't pick up my mail for an entire week I contacted the postal service. Their solution for my problem was to call the post office and figure out when I might possibly get off work and be home, sometimes hard to do for a medical professional, so the postal worker in town could bring me my mail. I told them this was simply unsatisfactory and that I should have mail delivery like every other homeowner.
I might add that I live less than a mile away from Benld Il so even if this delivery service required closure of the Sawyerville office the residents of Sawyerville would not be inconvenienced and their mail service would actually be much improved. I am now trying to get others in Sawyerville to complain about this so-called service we're paying for.
I couldn't get my mail for a while
Warren of San Francisco CA (04/09/08)
I moved in to a new condo on March 15th. It's a recently renovated building and everyone is just now moving in. After not receiving any mail for a week, even though I put in a change of address, I discovered that the post office was holding my mail because our mail boxes were not regulation. The postal inspector, Dan Bernardo, came by and said they needed to be lowered and we had to have a key for our front gate in the key box attached to the front gate. After that they would put locks on the boxes and we could get our mail delivered to our home.
Within two days both of those requests were taken care of and I contacted the the postal inspector, Dan Bernardo again and let him know that his requests were complete. He said that they would be coming by and putting in the locks any day now. That was over 3 weeks ago and we still are not getting our mail. They did put one lock in but not the other two that are needed. They are not delivering our mail. We have to go to the post office and pick it up. I have called many times and spoken with Warren Lo and Kelly Lo and have been promised many times that we would be getting our mail soon and that our boxes would have locks on them but everyday nothing happens.
Warren Lo said the locksmith might be on vacation. Kelly Lo said he has no way of contacting the locksmith other than thru a fax work order. I spoke with a woman named May at the Post Masters office. She would not put me thru to the post master but said that she would call the supervisors at my post office and find out what is going on. I have left many messages with Dan Bernardo but he never calls me back. Warren Lo and Kelly Lo both said they would let me know what is going on but they have not contacted me and we are still not getting our mail in this building.
I and the other tenants in this building are not able to get our mail. We have to go to a post office to collect our mail. I cannot go during the week because I work when they are open so I can only get my mail on Saturdays. It feels like no matter what I do nothing happens and it's been very upsetting to me.
Venkatesham of Alpharetta GA (04/09/08)
I should have received my EAD card in the 1st week of february from US immigration office. I got an email informing that the card was mailed on 31st Jan 2008. My wife received the card which was mailed at the same time but I did not receive the card. US immigration asked me wait till end of FEb to see if they received the mail back. But we checked with them and they did not receive the card . I contacted the local post office but they asked me to contact the lost and found of US postal service.
As a result the US immigration tells me that the card will be considered lost and we have to pay the fee and all other costs would go upto $400.00.And because that is the only valid card based on which we can open accounts or have driver's liscence it is really difficult for me to do any work.
Kevin of San Francisco CA (04/08/08)
I sent 3 envelopes of postcards which were sold on eBay to a person in Montreal. After 2 weeks only 1 had arrived. We waited a week longer and still the other 2 had not arrived. I then sent him a new order and replacements for those which never arrived. This time I sent via Priority Mail, which Internationally has no tracking available. It is now 8 days later, and no package has been received.
I lost $40 from the 1st 2 packages that were lost, not counting postage. Another $40 for the replacements and $30 for a new order. An additional $9 for postage. My grand total of loss is $119
Wandella of Adelphi MD (04/08/08)
On or between Monday, March 17th and Wednesday, March 19th, 2008, no mail was left at my residence because my storm door was locked. Usually the USPS will redeliver the mail on the next day with a hand written note on one of the pieces of mail indicating that the door was locked. I did not receive any bundled mail for the days that my storm door was locked. I inquired to a carrier who was assisting on the route as to who delivered the mail on these days. He indicated that the young man (the one I previously had a problem with) that delivered the mail had been shot in the foot at a club and that he would be off for a while. The same young man had previous left my mail outside under my mat on a rainy day after he had delivered mail matter and I locked my storm door. Because I was sitting there and heard him pull on the door I got up and witnessed him putting the mail he failed to leave on the first visit under the wet mat. I in turn told him not to leave my mail at all if my door was locked. We had words and I called and spoke with a supervisor at the USPO (Angela) who assured me that they would handle this matter.
I know for certain that at least two individuals sent me mail which would have arrived at my residence sometime around the aforementioned date because these items were specifically Birthday cards. I have yet to receive any of the mail for the dates mentioned and conveniently no one at the USPS has or can locate my missing mail. I have asked them to contact the young man who was suppose to have deliver the mail on the dates in question, to determine IF he could possibly know what he did with the mail for those dates. This is a very serious matter in that I have previously complained on the carrier and in fact informed the supervisor that I was not comfortable with this young man delivering my mail because of his disrespectful attitude towards me and his foul and vulgar language. She assured me that I would not have anymore problems out of him and that the problem would be handled.
Up until this recent event I have had little or no contact with this carrier (casual) since the first encounter. Notwithstanding, I would appreciate it if someone would find this disappearing mail problem just as serious as I do. As a sworn law enforcement Officer for the last Seventeen (17) years I am truly dissatisfied with the treatment and the hot potato pass me around, YOU need to call this person and that person treatment that I had had to endure. Instead of the persons that receive a pay check to protect the United States Mail taking some initiative to interview their employee and informed me or someone or importance of the findings this is what I am instructed directed or forced to have to do in order to attempt to rectify or resolve this matter. I would greatly welcome a speedy and thorough investigation into this matter, and I thank you in advance.
Erich of Oakland CA (04/07/08)
My mail carrier referred to race and religion to while we had a delivery dispute while she was on duty.
I was deeply offended by her actions and frightened that she will now do something to prevent the delivery of my mail.
Zaqueen of Brooklyn NY (04/07/08)
i needed to process my passport and online it says that this post office process on saturday 9:30am to 12:00pm i was online in the postoffice at 11:15am and the clerk refused to process my papers for a passport she said that she was there from9:30 and she was done . i told her as well as her manager that online it says that i have untill 12pm i spoke with her manager and the both refuse to survice me
im in delay of planning my vacation trip and i do not feel comfortable dealing with this post office because they was very nasty to me and rude and i dont trust them with any important documents
Deborah of Indianapolis IN (04/03/08)
My neighbor stopped me about a month ago and asked me if I had been receiving my mail ago. I said I guess so.I didn't think much of it at the time, until yesterday(4-2-08)when I got home from work I noticed the apt. was cold, so I called maitenance to fix the furnice.He had to drive approximately 30 minutes to come and fix the furnace.Only to discover my gas had been turned off I immediately called the gas company and discovered I had not received my gas bill. I don't know what happened either it was put in the wrong box or on the post office floor somewhere.but because of that I am sitting in a cold apt. at this moment. along with my animals.
because the gas was turned off I have to pay a 2 month gas bill along with a 150.00 deposit and a 44.00 reconnection fee, so after you add all this up the gas co. is making me pay 598.22 I am so far from being able to pay that kind of bill. I think the postal service should have to pay the bill. That also will not include any dr. or vet bills I may have if I or one of the animals get sick because of this.
Dayana of Austin TX (04/03/08)
The weight scale in the lobby of the USPS office located at Crosspark Drive in Austin, Texas, doesn't accurately weigh media mail (packages containing books and other media). It weighs everything using first class...but that's not the only method people use to ship packages.
I have to get in line to have my package weighed. If the scale in the lobby worked, I would know it's weigh (using the media mail rate) and would be able to purchase the stamp using their electronic stamp machine in the lobby.
Harry of Venice CA (04/02/08)
From time to time, I travle and the mailbox has a tendancy to get full. Normal action is to collect the mail and hold it for pickup if the mailbox is full and notify the recipient of such action. Instead the postal manager decided to put a return to sender action on my address. As i was inquiring about the situation, the manager began to lecture me on my mail practices and threatened to not deliver mail to me anymore in a inappropriate tone, which was completely unnecessary. I was there to discuss the situation and come to a amicable resolution, but the tone used by the manager was not only rude but hostile and threatening.
As a result of the return to sender order, credit cards and other billing agencies (electric, phone and cable) have begun to take action on turning off my services. I am dealing with the issue for days explaining the situation and that i continue to live in the same household. Some have asked for a reconnection fee.
Suzie of Astoria NY (03/31/08)
I was out of the country for a year. I had my mail (from my permanent address, a co-op in NYC) forwarded to my mother's address in Pennsylvania. Since returning, I have requested over 15 times -in writing, in person, to my post office, to my mail carrier - that my forwarding order (now expired!) be canceled and my mail be delivered. My mail is still RETURNED to sender (forwarding order expired) sent to my mother and who knows what else. It is not consistant - but it seems to be with CHECKS and statements!
One check - a tax return check, has been returned to the US government twice (I cannot get the check any other way but the mail), I have had pay checks returned, mail that was time sensitive (including credit card statements) and all sorts of mail returned - but the biggest problem is: this is only the mail I KNOW ABOUT - what else has been returned? I am so very very very frustrated!
Digna of Bronx NY (03/31/08)
On January 5, 2005 I mailed a package to Puerto Rico which I insured for $75. The package was never deliver and on Feb 7, 2008 I filed a Domestic Claim and was told that I would received Notice or a check in 4 weeks. On March 6, 2008 I went to Post Office to inquire about the status and they did not have an answer for me. I was told that the claim was submitted and was provide with 1-800-275-8777 number to call and inquire. After various calls and being given wrong numbers I gave up. Today I decided to try again and got more helpful staff. I was able to contact the Claims Department to find out that my claim was never submitted. It's been 7 weeks since I file report and nothing has been done. The Boulevard Station has a tendency to lose packages and deliver mail to wrong house numbers.
This is a serious matter and Identy theft can happen because of their inability to take time to do their job properly. They are very unrealiable and the supervisor is never available to answer questions. I have file 2 reports with the Postal Inspectors and things don't get any better. I want to collect my $75 for the merchandise they lost when they lost my package. I am reluctant to order stuff by mail because they don't deliver the stuff or if they do the boxes are open and items are missing. It's very upsetting that this is happening with our mail there is no privacy. Your assistance in this matter is greatly appreciated. Please let me know what further action I need to take to get this resolved. Thank you.
It's upsetting for the simple fact that we have to stand in long lines for hours because they don't have enough staff to cover windows and then we don't get the services we request.
Jeneh of Atlanta GA (03/29/08)
Each time I have a package to be delivered to my address I am required to pick the package up myself. There are several bins that are to be used to place large packages that are not being used by the mail carrier. Packages are never attempted to be delievered to my door. Because my local Post Office is only open 9AM to 5PM Mon-Fri, I have no other option except to take time off of work to pick up my packages. I have explained this to the manager of the P.O. and I have not gotten any type of resolution. I feel that the post office should provide delivery as is expected when the shipper pays for this service. I receive packages from FedEx and UPS on a weekly basis and they are always delivered to my door as expected.
I have had to take off time from work on several occasions and make arrangements for my baby to be watched while I pick up packages at the post office. I don't feel that this postal location provides adequate service.
Swiga of Cleveland OH (03/29/08)
I and my neighbors did not recieve any mail today. I complained at us postal complaint page at their site but I really dont expect any positive response. This problem is a persistant one and has happened often over the last ten years. My family in the suburbs dont seem to ever have a problem but I am sure some do. I have gone to the 44103 post office and complained and got no answer and treated as if I dont matter to them. Do they know that my tax dollars pay them their higher than average saleries?
Now I know my regular postman may not work some weekends but for them not to send anyone out is rediculess. And to not even give me an answer is obsered. I have waited all day for mail that I was told was to be delivered today by another goverment agency. I want to know why one of those fat butt supervisors were not made to deliver. At post offices nation wide post offices seem to be filled with a bunch of lazy people walking around yawning as if they are extremely bored. If these people dont like their jobs and the supervisors act the same way, well I know 100 to 200 people who would love to work!! In this state I am sure there are thousands that need work. Even the postal web site is designed to fail. This has to stop.
Well as I said I was waiting on a check from IRS and was informed by them last week that my check was mailed March 23rd. I get mail faster than that from my girlfriend in California. I had bills that I had to pay today. Now I wont be able to pay that and other bills until Tuesday. Thats because most of the time I dont get my mail until 4:30 pm and most places in Cleveland are cloced by five. Which means I dont have time to go to the bank (which closes alot earlier) or any where else that will cash that kind of check.
Diane of Rochester NY (03/29/08)
This past month I have not received my bank statment and my credit card billing statement. I gives me concern, because I have always gotten my general mail delivered regularly. It appears that we may have a new mailperson. I always thought mail carriers were well adjusted to their route but lately this has not been the case. It makes for situations that should not be.
Dianne of Tenakee Springs AK (03/27/08)
I was sent my yearly school district contract via certified mail. My town is a rural Alaska village of about 80 people in the winter time. So everyone knows everyone and their coming and going. I asked my husband to check the mail prior to leaving town Feb 29th He got our mail. No certified letter notification in our box. This is typical to be notified if you have certified mail by a yellow slip stating you have certified mail ad need to pick it up at the counter. We left town for a while and came back to town March 14th. Still no certified mail notice. I had my husband ask for certified mail as my contract is critical and if it is not signed in a timely manner the school district will assume I do not want the job. Still daily no certified slip to notify me of a certified letter.
March 21st I get a call from the school district superintendent wanting to know why my certified contract was returned unclaimed. The postmaster had written a letter to the school board stating I should not be hired by the school district. I can't help wondering if he is tampering with my mail? Could he be trying to cause me to loose my job for personal issues?
I could loose my teaching contract and have to move and find another job in another city. All this would cause extreme hardship on me and my family.
Rosemarie of Chicago IL (03/27/08)
My complaint against my local postal service is of long standing and pertains to the mail-carrier department. I have tried to resolve these issues with the supervisor(s) of the Devon Station for years, all to no avail. The response is not acceptable; no improvement has ever been noted. SPECIFICS: In the last two weeks we have had: Mail delivered after 6:00PM. Periodicals delivered a week too late. Periodicals not delivered at all. Periodicals ripped to pieces. 1st. Class mail put in outside basket. 1st.class mail delivered to the wrong address.(Mine or Other's). 1st.class mail from 4 apartments put in one mailbox. Mail Carrier leaving cart unattended. Mail Carrier making long cellphone calls Mail carrier delivering wet envelopes.
None. Only aggravation.
Steven of Brooklyn NY (03/27/08)
I had submitted mail forwarding documents for my previous address to fwd mail to my new address. The postman for BOTH addresses is the SAME person and yet he is fails at forwarding my mail properly. He continues to deliver mail to my old address, i receive occasionally 1 out of 10 mails being forwarded. And on top of NOT forwarding my mail, USPS at their sole discretion is disclosing my new address information to mailers at my old address, essentially telling all the spam mailers where to continue to harass me with junk mail!
I've lost 200$ worth of rebate checks that weren't forwarded and NOT with my pile of old mail @ my old address, nor were there any mail being held at the post office. I am also missing my W2 that was never forwarded nor at my previous address, and YES, the employer mailed it out.
200+$ rebate checks missing. Missing W2.
Jeffrey of Prattville AL (03/27/08)
The USPS sold my mailbox to another business even as my rent was not due for 2 more monthes. My rent on box was/is current. Much confusion now!
No physical damage. The employee's were most unprofessional. Even to the point of alleging that I was breaking into the mailbox frauduantly. Many customers were present. I was humiliated, PUBLICLY!
Kwok, of Houston TX (03/26/08)
My package was stolen more than once. My sister from San Diego(CA, 92130)send me three books two years ago (December, 2005) to Petaluma, CA. two of the books were stolen. July, 2007, my wife send a book and two movie tickets from Houston(TX, 77058) to my sister in San Diego (CA 92130). The movie tickets was gone prior to my sister's receipt. Last Week, 15 March 2008, I send 16 cans of food from Houston (TX 77058) to my parents in San Diego (CA 92130). One can was gone. Package were inspected in all three times.
I needed those books for studying for my military training two years ago. Those movie tickets were my sister's birthday present. And my parents are old, I just want to send them some special food as gift to show my appreciation. US postal service simply stole my and my family's money. US postal service is a department of Government. Where is the discipline?
Marie of Ringgold GA (03/26/08)
This complaint is directed to the USPS in Ringgold, GA. We continually get someone elses mail from another street with a very similar street name and the same street number. These people have OPENED our mail on several occasions. We ahve gone to this home and questioned them about certain situations to which they deny any wrong doing. BUT We have not gotten Christmas gifts, graduation gifts, etc. This past Christmas we received a check as a gift on the 22nd of Dec 07 (postmarked). These folks brought it to our home on Jan 4th, 08 and said they 'opened' it by mistake and forgot to bring it to us and just remembered it . We already knew we had the check coming and couldnt understand what had happened to it because it was from someone LOCAL.
We have complained many, many times. Also, we have put a temp hold on our mail several times just to have it delivered anyway. I have gone in person to have it stopped AND sent in the forms via the internet. As in today, Our mail was to be redelivered on Tuesday, it was delivered on Monday. And then it was delivered on Tuesday also with the hold mail note attached to it. Thankfully we did get home from out of town in time to get our INCOME TAX check and a new CREDIT CARD that came in the mail on MONDAY. The USPS wonders why the public has turned to other delivery methods and services. This is why. If we had not been home, we could have lost so much or it could have cost a lot of money not to mention the heart ache.
Thankfully we did get home from out of town a day early to get our INCOME TAX check that I am positive was delivered on Saturday and a new CREDIT CARD that came in the mail on MONDAY.
Theadora of West Covina CA (03/25/08)
My elderly mother went into the Post office on Wednesday March 19th 2008 for an express mail delivery for the following day to me with no signature required.. She is not familiar with the process and when she was asked if she she wanted it delivered WITH a signature she said NO!.. The clerk #15 Michael was too busy socializing with the next clerks customer that he forgot what my mother's answer was to his question.. he asked her a total of 3 times during the transaction...if she wanted a signature or not.. she told him each time NO!.. I was not going to be home but,needed it the following day.. Well, it turns out my Mom needed to sign a waiver to allow the delivery without a signature( the post office clarified with us after the fact when we went in asking for a refund). He was so busy socializing he didn't do his job right and it cost my mom and I the convenience of delivery without a signature the very next day..
When I told my Mom it was not delivered and only a pink slip stating they needed a signature for delivery. My mom was shocked she said..He asked my 3 times.. Maybe he was too busy socializing with the other customer he forgot to do something.. I wrote on the pink note in my mailbox to LEAVE and I signed it... I received another pink slip in my mailbox and no package.. My mom called the post office on Friday the 21st and the Supervisor at the time said he would call my Post Office in San Clemente and let them know of the mix up and have it delivered today on Friday without a signature.. Well, apparently he never followed thru because I still did not have my package and my Mom received no call from the Supervisor that day as he said he would..
I went in on my day off on Saturday to collect my package and the Supervisor there was sure I wouldn't receive a refund because it was delivered as promised.. I said It was not delivered as promised because I still did not have the package and I had to come in an pick it up several days later.. She shrugged her shoulders.. When I called West Covina they had the same attitude. It was their word over my Mom's (who doesn't lie) if the transaction did happen as she said it did, which reflected in a non delivery as promised.... They suggested I call you because the clerk denies the transaction taking place as my Mom describes it. **NOTE**Just a few people I have spoken to about this unjust service from the post office, they in turn would tell me their own horror story of the United States Post Office. This seems to be a problem and one that they know they can get away with so I am asking for a refund for my mother through Consumer Affairs...$16.25 ,, Since when is the customer always wrong .. What happened to the customer always right.. I want this righted...
My mother on a fixed income is out $16.25..She paid for a service she did not receive..Out of her kind heart wanted to get a package to me on time and gave plenty of time to send it because I really only needed for Friday AM.. So we were o.k. with the mix up till nothing ever got done nor rectified..and I didn't get the item when I needed it.. It is the principal.. my delivery never took place,,, and I had to go in and pick it up.. the fact my Mom paid for a service not received as she expected. Under the law I would believe that is deserving of a refund..The West Covina Supervisor who never returned my Moms call nor followed thru on yet another promise added to the unjust act.. they just don't care enough...
Brian of Springfield MA (03/25/08)
I ordered a package of flight training materials on eBay. The materials included books, rulers, protractors, and the like. They were shipped to me in a flight bag that was placed inside a brown corrugated box. I only recieved the top of the box. This means that the other five sides of the box and its contents disappeared before it reached me. The Springfield Bulk Mail Center claims that the box arrived empty.
I went to the central office in Springfield and they told me to call the damaged mail center in Atlanta. There is no such number. I called the main USPS number and they confirmed that I was given the wrong information. The shocking thing is that the box was sent on 2/29 and the remnants did not arrive until 3/23.
I spent several hundred dollars on this training set. Now |
