Complain about a product or service

Newport Dental

Orange

Monique of Corona, CA May 5, 2009

This is an ongoing complaint that stems back to 2006 when the office mentioned above sent my claim to collections for the amount of 92.00 after the claim was paid by the insurance of over 700.00 and a additional payment by myself of 950.00. This claim was grieved by myself and as a result I was returned over 200.00 in over charge to me. Well that was in 2006 and now in 2009 I received a claim statement form thsi same office stating that service was rendered to me on March 25,2009 resulting int he amount of 339.00 and theis claim was paid by my insurance int he amount of 112.00. Well the problem with this is that I never returned to that office for any service and why would I after i feel like they tried to get away with robbery and had the nerve to send me to collections for charges that were already paid. So here I am again after 3 years still having tofile yet another grievence against thsi office for filling false and fraudulant claims against me. This is totally unexceptable and I will take this to whom ever to get this issue with this office rectified. Someone in that office needs to held responsible for claims filed.I wonder now how many others have been subjected to this type of issue with this office. I'm demanding that this office be fully investigated for possible fraudulant claims filed in this office for the protection of myself and others that might be having this problem too.

Doreen of Santa Ana, CA March 20, 2009

I had to take my daughter to the Dentist. She needed a root canal and several fillings. The first person I dealt with was helpful (Jason Vaca) he said total charges would be 3,000. I couldn't believe it. Of course I coldn't afford it, but I knew she needed per the dentist. Jason said that I could apply for credit, a deffered plan, so I did and I was approved for 2,000. So, I needed to pay them monthly payments to pay debt off within 6 months. I also needed to make monthly payments to the dental office of 75.00 per month for the remaining balance of 1,000.

I tried my best to do this. The first invoice I received was for 2,290. It showed the credit of my down payment of 200 and the 2,000 that I financed on credit card. I had a balance of 80 dollars, so I mailed in on 7/16/08. The second invoice I received was for 820, I mailed a 100 dollar payment towards this. So my balance should be 720. Right? Then after that I have made three 50 payments. This brings balance down to 570, so why are they sending me an invoice with a balance of 940 along with a letter stating that I am seriously past due and they will take me to collections. I am fed up, I called and spoke to Luis in the corporate office to let them know that all I could afford was 50 per month. He said just to keep making my 50 payment and no matter what I will still continue to receive these type of letters. I also requested that they mail me a beginning balance, along with payments received. I never received it.

Well,first of all they are charging me too much. My credit is being affected due to these past due notices.

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