Complain about a product or service

Smilecare

Northridge, CA

Manuel. of Northridge, CA September 11, 2009

My, Wife needed a bridge to be done. the doctor (Dr.Lillian) prep the teeth for the bridge. every thing was done but one of the tooth#3 was prep but it was damaged the nerve inside the tooth started to hurt and my wife came home screming in pain. the dentist then told her that she will need a root canal due on tooth #3. and it would cost her 1,039.00 to do and that she would have to pay for it.

well this tooth never had no problems before the dentist worked on it and never told my wife the in case of this happening to her she would need to pay for the root canal out of her pocket. my wife told me the Dr was very rough on her during the prep of the teeth. so why do we have to pay for some thing that the Dr is responsable for this damage!

Florianne of Carson, CA August 28, 2009

Since June of 2009, smilecare has been overcharging for so-called extended treatment when the office was the one rescheduling treatments due to their own unavailability to treat me. Due to my recent pregnancy and my condition of low blood sugar and anemia, they are fully aware that waiting for extended periods of time would be of danger to my health. Numerous times the office would reschedule my appointments due to the orthodontist taking extended lunch breaks or simply not showing up on time causing her to be behind schedule.

On occasion they would call my house to inform me that the orthodontist would not be there a certain times I was scheduled for an appointment. The office would simply reschedule me for another appointment leaving out that they would charge me later for the rescheduled appointment. When I received the first bill in june, I expressed my desire to discontinue treatment and they scheduled me for their only opening on august 19th of 2009. They reassured me that i should not be charged due to their unavailability.

I have contacted their office on numerous occasions regarding this issue and they promised that they would contact corporate to dispute the matter and upon contacting them today they told me that I am responsible for the bill. Just this past August 19th i was schedualed for a treatment for my retainers at 9am. I spoke to the head of the front desk department for ortho about the bill. He told me first thing before I signed in for my appointment that he took care of the complaint that I had and he arraged for the billing to make the adjustment so I wouldnt have to pay for the bill. Then they made me wait 45 min. and then informed me that the orthodontist was running late. They asked me to come back after 10 am. Upon arriving at 10:15 am they then had me sit and wait until 1pm!

Daniel of Irvine, CA July 15, 2009

I went in for a treatment and was recommended that i get a nightguard for my teeth. The dentist told me it would be 100, which I paid. Two years later, I get a bill for 300 saying that my insurance will not cover the remainder. The dentist initially told me that the 100 is all that I would be responsible for. Upon talking to the people at SmileCare, they all have the same response for me, that it's my fault for listening to the dentist, and that I should've waited to see what my insurance would cover before listening to the dentist and agreeing.

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