Complain about a product or service

Queens Family Dental

Astoria, Queens, NY

Henry of Astoria, NY September 23, 2009

My Story: JULY 17, 2007 1. I Opened a loan from Capital One of 5,225.00, granting full paid amount to dentist William Eliades for root canal operation, night guard (he suggested it after looking at my teeth, which aren’t really bad), and teeth alignment: Invisalign (my cosmetic decision, it’s just a small gap, at the time I figured I could pay it all off).

JULY – SEPTEMBER 2. Impressions for teeth made the first weeks. Attended once every week for root canal process, in some occasions , dentist changed appointment to following week a day if not THE day I was supposed to have my weekly checkup.

SEPTEMBER 3. Root Canal process took roughly over two months for one tooth. I've never had one before but based on other experienced non-Dr. Eliades dentist visitors, this should have all been taken care of in a week or so! (Suspicions arise). 4. Received new impressions due to 'new molar' possibly affecting my Invisalign. 5. Odd weekly visits where dentists checked on new molar and Nightguard, just taking a look and nothing more. Told me I was good and then sent me going. This ended up costing me my job as end of August as my company told me my weekly visits were unnecessary. Another appointment made for next week by dentist, oh boy!

OCTOBER - NOVEMBER 6. During a supposedly assigned visit, dentist's assistant looked through my files and confirmed no Invisalign order was ever made. No impressions were ever saved or sent to be made. Called dentist and asked for a refund of 2,500.00 immediately (the full cost of Invisalign only). Dentist tells me we can work it out by the next week.

7. New visit, front desk Manager oldest lady tells me was to wait two weeks to pick up check as dentist was "busy with a patient" to see me.

8. Received check from dentist with instructions to send on November 15, 2008. I agreed in hopes to take care of the problem. On a side note, check was of 2,155.00 with notes from front desk/Receptionist Manager old lady, Lucy. The remaining amount was a deductible fee (345) that was supposed to be taken from them to Capital One. Also, they didn't provide the correct address to where to send. I had to contact Capital One to double check. Talk about shady!

9. I contact Capital one to confirm they received the check. A Capital One agent named Rolo calls me back after I leave a message to one of the customer representatives. He informs me that other people have are too facing similar refund demands and I was lucky to get a check, It is here that I find out that the weird 345 deduction fee from the dentist was not authorized, agent himself states they aren't supposed to do that and instead they will make sure I get the rest back as the fee is waived from me. 10. The Check bounced! Practically the very next day! Automatic affecting my monthly payments with odd NFA charges to this day. A claim that to this day I have to double check with Capital One to make sure they are not charging me this (I found out two months later).

DECEMBER 18, 2008 11. Notified the dentist with a claim letter asking for 7 days for payment. Receptionist Manager Lucy at front desk tells me she forward everything to the wife as for some odd reason, she is the person in charge of Finances of his business.

JANUARY 2009 12. Was told by dentist wife that a second check was sent to Capital One on January 5th, only to be informed by Capital One agent Anayra L (phone number available) two weeks later that no second check was ever sent or received within the 10-business days check process. All this vocal information was recorded to serve as ANY tangible evidence since Capital One to this day has made no physical claims that they understand what is happening (No e-mail, no letters, nothing!)

SEPTEMBER 2009 12. Here I am, taking it from there since Capital One agent Anayra L has stated that once my 2,500 - half of what I am supposed to pay, is paid on my behalf, I don't have to worry about paying the rest. This was told by her and recorded by me as evidence. On a side note, she repeatedly tells me three times the same thing and makes it sound like its my responsibility that I am supposed to check on them after my remaining amount is paid. Wow Capital One, I so love your commitment to keep me as a customer... 13. I owe less than 3,000 to Capital One as of now. Roughly 500 to go... What will happen next?!

14. Why am I waiting so long? I guess I'm either too naive or too stupid to do as make Queens Family Dental and Capital One pay me back as they love playing the fun tennis game of avoidance with me. Debating to take this matter to court, a subpoena was highly suggested (by Anayra Ledesma herself) that it will be the only way to get physical evidence of statements from Capital One. Thankfully I ran into this site with what I can only hope is an ongoing list of evident victims in the same boat as me. Its sad really, my amount to pay back may not be as large as some others but there are many senior citizens within my area being greatly affected today with this fraud.

15. To the person in charge of posting this info if it gets approved if/before editing it: Please put as much info provided by me, my current evidence is short as neither Capital One agents nor the Dentist is willing to provide any printed proof of my account being processed or taken care of! I'd gladly put my info below but I am sure it'll just get removed, I wouldn't want this or other of the additional information in this very suspicious case to be removed in this post.

Jen of Astoria, NY September 18, 2009

Please disregard below negative comment regarding 325. Dentist was very helpful to refund 200. Sorry for negative comments. But you must post this or they are holding onto the refund. So please post/remove negative comment so I can receive my money, thank you.

Jen of astoria, NY August 18, 2009

Queens Family Dental is a rip off. I booked them from 1800 Dentist and when I booked my appt they told me my cleaning would be 100. After I had my appointment and cleaning, I was never informed or asked for any extra charges, and they charged me 325.

Maria of Astoria, NY July 29, 2009

I am writing this regarding to the complaint that I filled earlier this month against Dr. William Eliades. I just want to say that the matter was resolved. I am glad to say that the doctor is not guilty of what I accused him but it was a bad case of misundertanding. My husband is a patient of Dr. Eliades also and he is very happy with him and the servises that he provides. I am happy that the matter is resolved and I hope that I did not cause any damage to his practice. Thank you,

Vincent of Fresh Meadows, NY July 23, 2009

I just read the complaint towards Queens Family Dental filed by Maria in Astoria probably against his office in Astoria. I went to his office in Flushing Queens. I have experienced the same problem as Maria but on a larger scale. I went to see him in July of 2008. He has a way to force and manipulate you into doing things you know you shouldn't do. I was unemployed and he first told me that dental work for my wife and myself would cost 14,000. A couple of visits later he said he made a mistake on my work and he needs to charge me an additional 6,000. He manipulated me into taking two loans out with a finance company. I had some work done but decided in September 2008 not to have the dental implant work done by his office and informed his office of my decision. He never contacted me during this time.

I wrote him a letter on June 1, 2009 requesting a refund of 12K and inquiring why he never contacted me. The total work was quoted to me as costing 20K but he also received checks from our insurance companies in the amount of 2,500. He responded and said he would like to meet with me. I met with him on June 9th and he said he tried to call me and sent mail to my address. The one problem was he was calling and mailing to an old phone number and address if you want to believe that he even did. I updated all of my current information in July of 2008 and the office had all of my new information. After our visit he said he would need a week to figure things out and he would get back to me. After making multiple phone calls to his office I still have never received a call back. His girls behind the desk are on alert not to pass through any calls. He is always busy or on the phone or with another patient.I would leave my phone number and three times I was promised a phone call back.

One day I did a search on the internet on Dr. William Eliades and found that the NY State of Education had filed two violations against Dr. Eliades. One was in September of 2000 and the other was in July 2004. He was fined and put on probationary suspension for both violations. One violation was for not properly recording dental work on patients records and the other was submitting falsified claims to insurance companies for work that was never done. Isn't this very interesting information. I first went to him in July of 2004. He was recommended by 1-800-Dentist. I have subsequently filed two complaints with 1-800-Dentist against Dr. Eliades recently. Can anyone please help me in gettimg my 12K back? I am still unemployed and could not keep up with the payments to the finance company. I have since defaulted on my two loans. I just recently learned that the finance company is completely out of the health care financing industry. I still would like to have the work done by another dentist but I need this money in order to do it since I can not finance another loan due to my defaulting.

Maria of Astoria, NY July 22, 2009

I visited Dr. Eliades back in May and after a consultation he told that my work will cost 12,000, he can get 6000 from my insurance and the rest I can finance for 2 years with no interest. at that time it sounded a good idea but when I went home and went over my finances i realized that I cannot afforded. I called him the next day to cancel the plan and he said that he will tace care of it and not to worry about it. It has been 2 months now, he got the money from the bank, he NEVER PERFORMED THE SERVICES but the plan is not cancelled yet.I have been on the phone with him and the bank for 2 months now but I cannot get him to give me the credit.

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