Complain about a product or service

Chickahominy Family Practice

Quinton, VA

Kim of New Kent, VA May 11, 2009

My daughter got hit in her head and was cut. I needed it looked at to see if she needed stitches. I called the doctors office at 12:04 to see if they could see her, The receptionist said yes bring her in they stopped seeing patients at 12:00,but since this a emergency bring her in. When i got there with my daughter the receptionist told me to go to the E.R. because the doctor said they were closed.I asked her to tell the doctor to please let me know if she needs to go the ER if she could please look at the cut(plus that was the reason i came in the first place when on the phone the receptionist said my child could be seen).

The doctor (E. Dinsmore, FNP)came to the waiting room and said she would not take a look because they are closed.I said to her the receptionist said it would be ok to come up here because its an emergency. She said no we are closed, we closed at 11:30. I said i wouldnt have come up herer for no reason. Your receptionist said you could see her.

She said no and shut the door to the waiting room.She was very rude and showed no compassion for my 8 year old daughter at all.S he acted like it ment nothing to her. Also there was a women checking out,One seated in the waiting room.And the phones were still on and the door wasnt locked. Its not like i walked in off the street! My child ended up getting 4 staples in her head at the ER.