Chegg Reviews

Giving them a 1 star, because there's nothing lower. 2 years ago, I cancelled my membership (or so I thought to Chegg). Due to not paying attention and trusting they did their part, I quit paying attention to my billing statements. I recently noticed I was still being charged. I made contact with them and they were able to verify on their end that my account had been closed, but the card was actually tied to my daughter's email acct so they kept it open. They could also verify that the account had not been used in over 2 years.

I have no opinion of their value in their field, but I can say that we can't seem to get them to cancel our subscription. Honestly, we've been paying for it for a long time and just noticed it when we did a deep dive into our credit card. I couldn't get anyone on the phone, resorted to text chat. Since we don't recognize this, we didn't know what email it was associated with, so I gave them all the emails in our family, plus the credit card number and amount and date this all began. They still couldn't help.

I have been ripped off so many times by this company and was told they can only refund 3 months of credit. I canceled the subscription in 2023 and I started to see charges appear on my account again. When I called they told me it is company policy to only provide 3 months of refund. I have tried to cancel this in 2023 and not sure how or when the charges appeared out of no where. This is a big scam company. I was given 90days credit and scammed out of 5 months of subscription fees. BE AWARE!!!

I have used Chegg for a year, off and on. Some of the answers provided were correct but others were way off base. I forgot to cancel and the day it renewed, I tried to cancel before the payment went through and got the royal runaround and customer service (Jay in particular) were of no use, and got quite rude. I would not recommend using this service at all. Live and Learn!

Chegg is a rip off. Their business plan is to get students to sign up and then forget to end the service. This resulted in my credit card being charged 16.95 for 5 years before I realized it. A waste of over $1,000. I will be reporting them to as many sites as possible.

I have had the worst time with Chegg trying to cancel my subscription. I called on more than one occasion and was told that my subscription was cancelled. I continued to be charged only to be told there was a subscription under my none school email address so I cancelled that one only to be told I never cancelled it so I am still being charged. I ask for a manger to try and get a resolution and was told I could only communicate with them via email. Multiple emails later the issue is still not resolved and I will have to cancel my bank card and PayPal subscription.

Worst ever program. Wouldn't bother wasting your money and if you try it out, they charge you anyway. So they're just a worthless company, there's many more that are better priced. And that work way better. Should have a zero rating, they deserve a minus 00.

Never ever use them if it truly matters that you get your book. I would give negative stars if it were an option. Wishing I could put all that happened, because it was even worse than this review. I'm hoping these are at least salient enough points. I ordered a 2 volume set for my rotation, which is only 4 weeks long. I can't order before I have a syllabus, so I ordered when I could. They sent me vol. 1, even though the order says vol. 1&2, so I know I didn't mess it up. They did. I got the book late Thursday night, too late to contact them. So I contacted them Friday morning. I was told I would my answer either Saturday or Monday.

I have been continuously charged after canceling my subscription from Chegg. When checking my bank account, the monthly charge is not listed as Chegg but **. I wasn't looking for the charges because I had cancelled my subscription but got a notification that I was being charged $6.95.

This company charged me for books that I did not order and did not receive. After spending two hours on the phone with them they would not budge and said that I owe them for said books. Do not order from Chegg.

They cheat you out of an education by spoon feeding you unnecessarily complicated garbage. They will give you 30% wrong answers with the strongest of ignorant confidence, just like the people who depend on this site. And they will bill you indefinitely

The site is marketed as a site for helping with homework. They make you pay money, yet any question you ask gets removed for "copyright," even if it is just one sentence. Complete waste of money. I would never purchase a subscription again.

Website was clearly designed by a child. I tried 4 different payment methods & none of them worked. Customer service offered no help instead just made me more frustrated as they had no idea how to help me. I told them I would leave a negative review & find a different service. They told me to have a good day... Can I rate them 0 stars? What a waste of time...

I would give less than 1 star, if possible. Chegg is a thief and you will have to cancel your credit or debit card to keep these people out of your bank account! I have been canceling from my account for 4 months and every month, I get a "renewal email" and another charge. I have emailed the help center, called the phone number and reported to BBB. They will not refund the payments taken since this started and now it's cost me nearly $100 of unauthorized funds. DO NOT USE CHEGG.

I used Chegg back in 2018 and received the best service. They offered ebook until I received my hard copy and I don't remember getting such a short time with my books. This time around I didn't receive my books until 16 days later!!!! My order continued delay over and over! And count down for my books being due back was counting down the minute I paid for them. I missed assignments and finally decided to get books elsewhere for much longer and cheaper and received them within the same week. I used to think highly of Chegg, I returned the books as soon as I finally got them. I will neverrrrr use chegg again.

I rented 2 books from this company in August of 2024. The class decided on a different book so I returned within 24 hours. I had a few to return the items for a full refund, but sent them immediately. I received an email from Chegg saying they received shipping status of return. The books arrived at Chegg but they never processed their return and did not refund. They finally processed their return in January of 2025 and refused to refund me asking for shipping receipt. They tried to claim I had the books all semester and needed proof they were returned in August. They refuse to refund.

Beware!! If you purchase a book from this company, they will sign you up for a monthly subscription and will not reimburse you for the unauthorized charges. Customer service reps are completely useless.

If I could give less than 1 star I would. The lack of communication- via chat, email, or phone is insane. Waiting for days to hear "Oh sorry" Yeah DUH sorry, you waited until the deadline was missed to respond/"help" me. No one I know will be recommended to Chegg. Fingers crossed its collapse.

I returned my rental textbooks and they were shipped before the due date. Chegg sent a confirmation e-mail saying they were shipped. I am now getting charged with extension fees because Chegg claims I never sent them. However, my UPS tracking number says they arrive 3 days after shipped. I have been waiting over an hour on the help chat without a response. My text message has gone unanswered and I was left unanswered on the telephone after 45 minutes.

They took my money and wouldn’t refund me. They work with PayPal to keep your money. I didn’t authorize use for the subscription. If I’m not refunded within a week I will be suing you guys. I’m a single mother and I’m not playing around with thieves.

This company is not good. They do not allow to cancel the subscription in terms of money. By mistake I downloaded the link and cancel the right away but they charged me $17.50 for that day, when I asked for refund, there was no direct number to call. There was a robo machine, answering my question, asking for email address multi time. Still issue is not resolve. I will never use this site again.

Chegg will steal your money. I’m in college and I used to use them but cancelled my subscription. They restarted my subscription 3 times now without my permission. You can read about Chegg doing this all over the internet. They are thieves and they refused to refund me $100 after starting my subscription in the summer when they thought I wouldn’t notice.

You have to pay money to just see answers already posted. 15 to 20 dollars a month, if you have an expendable income. I need to study Chemistry and the math it has in it. I need to go to whatever sources I can to find the types of problems and niche order of questions that I am dealing with that as usual have no internet correlation to reason with.

The service has consistently failed to provide relevant or accurate material related to my inquiries. I found the responses to be incomplete and often inaccurate, leading to a frustrating experience. The frequent false advertising and lack of thorough, correct information have been particularly disappointing. Given these issues, I will be moving my business to competitors like Coursera or CourseHero, which offer better policies and more reliable customer service. I would not recommend Chegg based on my experience.

This program is predatory, buyer beware. Not only does it promote itself as a "study enhancing" website, it promotes photos with promises of guides and solutions on it splash page before purchase. Once a purchase is made, the most unhelpful AI I've ever seen pops up stating that it cannot help you with what you are looking for and those photos that look promising are nowhere to be seen. The AI cannot even seem to find those images, though Google does. At best I've seen their results mimic a Google search. The reason it is predatory is that it has no return or refund option available and it will default to auto-renew on your payment type.

The worst customer service! My book that was guaranteed to arrive at a certain time has been lost by either the post office or ups. Anyways the CS say all they can do it send at snail speed again. Would not let me pay overnight fees to get the book since by now my class has started.. I INFORMED THEM THAT NOW I'M OFFICIALLY BEHIND IN MY MEDICAL CLASS BECAUSE IT'S BEEN SO LONG WAITING FOR THE BOOK. THEY don't care. They get your money and after that it's a joke to actually get anything. Never ever again. I will pay more money to another bookstore before I use this company again!

DO NOT USE this service at all. I am not sure why they are still around. Ordered a book for rent and wasn’t told that this would include a recurring charge as other rentals with other companies are a one time payment. Chegg refused to cancel the order even though UPS clearly confirmed that the seller can to a delivery intercept. Terrible company, please save yourself the trouble and go somewhere else!

Waste of money! I gave it a try with a couple of subscriptions to make sure that I am not judging fast. But it is truly waste of money. Very dumb answers to all the questions and completely unreliable. I am not sure how they quote them as expert answers.

I wish I had seen all of these because I wouldn’t have if I knew. My sister needed help with an accounting class she was taking but changed majors in February so no longer needed the services. Last Friday, May 3, we were out of town traveling and I got a bank notification that my $21.35 Chegg purchase was approved! I go into my app and in my transaction history to find two additional drafts from Chegg in March!!!! One from March 1 and one from March 29th. I called my bank on Friday to dispute the transactions, so they’re in talks with the company. It is disgusting how their deceptive business practices are taking advantage of these students.

Wrong answers costing me very precious points on my classes. Waste of money, do not buy, they do not check to and make sure answers are correct. Says expert verified but is still wrong, so can't trust this website.

Chegg had almost all the answers for my questions but 75% of them were wrong. I got less score using Chegg than taking the exam by my own even without studying. Trust yourself and study. Does not worth it at all.

I was initially excited about using Chegg for study assistance, as it appeared to offer a wide range of solutions. Unfortunately, my experience did not meet my expectations. I found that few questions had answers available, and most of the provided solutions were incorrect. I generated by an AI, which made me question the uniqueness and reliability of the help provided. In the end, I felt that using other available AI tools or educational resources could potentially offer more accurate and helpful information for my studies.

I have used Chegg.com off and on for years, every time I cancel my account, a couple of months go by and then they start charging me again. They refused to give refunds because on their side there is 'no history of cancellation'. This is a reoccuring scam, I'm guessing they wait two or three months and start charging you again, hoping most people don't check their statements. Additionally, the last couple of times I have used chegg, most of the help/answers have been wrong. The manager “Jeffery/ Jeremy” is a rude and money hungry.

When my package was nowhere to be found after being marked delivered (likely the result of a theft and in no way the fault of Chegg) I was worried that I would have to pay the price of the book since it was rented. However, the helpful customer service associates assured me that not only would I not have to pay for the lost book but I would receive a full refund.

Sold me beat up used previous edition of a paperback textbook, then claimed that it was a rental that had to be returned unless I paid about the same as full price for a new, current textbook. Their responses make it clear that they do this all of the time. Interested in helping with a class-action lawsuit and/or assisting the attorney general from any state to stop this practice.

This trashy company made me pay extra to have a book delivered the day before my class. I tracked the package and called UPS, it hadn't even left the seller. No response when I called customer service. I seriously think this website should be shut down for fraud. Shame on them for taking advantage of people.

Do not waste your money in this website. The answers are wrong. They won't refund you the money even if you cancel the same day. They charge you without using it. The customer service is awful. If you don't want to fail in your homeworks and quizzes stay away from this website.

Do not buy subscription! Business Law - I was reviewing with my study guide, and a lot of the answers to the questions were obviously incorrect. I would say about 20% of the answers were correct. I knew right away that this was not going to be helpful. I cancelled my subscription within an hour of joining, requested a refund and was denied.

This site charged me 3 times in a month for a "monthly" subscription which provided next to no value. Do not give these people your card info, you are better off guessing and googling. Now I have to call my bank to explain how charging 3 times in the 3 weeks I've had this service is not the agreement I signed up for in order to get my money back.

I am a college student who often struggles with math, and when I found Chegg I was excited to have found a website that could help, despite it costing 15$. Once I made an account and purchased the subscription, I was able to ask three questions before it logged me out of my account and would not let me log back in. I deleted the app and re-installed it, nothing worked. I asked my sister to try to log in using a new email and surprise surprise, it let her in with a brand new account just fine. They took my money and then would not let me access my account.