University of Phoenix - Learning Teams

Kenneth of Horb, NA, Germany (7/21/03):
I enrolled in the University of Phoenix thinking I could finally work on my BS in IT. I was not told that I would have to work with Learning Teams. Teams that are only in the U.S. They also expect me to buy books that are only located in the United States. I can NOT afford to have a book shipped to Germany within 48 hours. I can list more problems I am having but that will take too long. I want to drop out and do not wish to pay anything. I signed no written paper explaining I would have to worry about such things.

Because of the learning teams causing me to have meetings till 3:00am I fell asleep in a meeting at work. I now have a repremand on my record. I am now in the middle of a class without a book. The University of Phoenix promissed I would have one from a student stationed in Germany with the Army.

Lynette of Pacifica CA (6/27/03):

UOP ads say "attend class only one night per week". What they don't say is that you are also required to meet with a Learning Team once a week and "recommended" that a team meeting lasts for 5 hours. So it's really two nights a week. After I completed my first course (which was GEN 300 -- an "Intro to College" course that I didn't need since I had already attended college and university but was told I had to take), my admissions counselor informed me that, because I only had three students in my class, my schedule was changing from Monday night to Tuesday night. I told her it is a hassle to change nights with my employer and she assured me it wouldn't change for at least six months. The next day, I was assigned to an academic counselor who changed my schedule to Wednesday, then told me it was uncertain and I would probably stick to Tuesdays, depending on the outcome of my proficiency tests.

My counselors told me that it was okay to miss a class and that instructors are flexible with making up assignments or doing assignments early. Well, my second class (which had already been moved from May 5 to May 20) was going to have its final (including an oral presentation with my team) and I was going to be on vacation. My counselor did NOT allow me to change and said I just had to work it out with the instructor. The instructor hadn't a clue and it was a bit of a problem. We agreed that I would do my 5th week presentation at the 4th week's class. So my whole learning team had to do the same to accommodate my vacation!

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