World Education Services Reviews

ALL I CAN SAY "DO NOT USE." The customer service has no clue how to help you! The "HELP" is a JOKE!! I have contacted them 8xs... I am STILL WAITING on a resolution...

I had to wait three days to even be able to log in to my WES account, due to web portal switch, or something of that sort. After logging in, I paid for the express delivery with tracking service. I got an update that the report has been sent to the recipient, but there was no tracking info. Called WES, they stated that tracking number has not been generated and that I need to submit an online form and wait. All this has cost about a week of unnecessary and ridiculous delays, in times when a few days are crucial.

Very, very worst service. Even they did not evaluate properly. Example: I did a Diploma in Computer Applications from NITIE (National Institute of Industrial Engineering). The minimum qualification is B.Tech/BE/Masters in Mathematics / Physics. In their report, WES mentioned it is equivalent to High School Diploma. NITIE, Recently named as IIM, is one a reputed institute. Must clear All India Entrance Exam. NITIE wouldn't give as B.Tech or MBA. It always give as Diploma only. Don't know how to trust these guys, WES. And also you cannot get customer support.

I have never written a bad review but let me just post this here and save someone else. This company is fake. They do not evaluate anything. They take your money then take you round in circles till you give up. Buyer beware.

I ordered a duplicate report of my transcript, which is supposed to be processed quickly, as it was previously evaluated by WES. I purchased Priority Express service to process as fast as possible. However, after more than two weeks of waiting, nothing has progressed. I called the customer service every day since the end of the first week. The customer service is really hard to get to, and you need to wait a minimum of 30 minutes each time to be able to talk to them. Some of the agents said they can't help with anything, and the only thing I can do is to wait.

Unacceptable Customer Service, System Failures, and Disrespectful Staff. I am writing this to warn anyone who is relying on World Education Services (WES) for time-sensitive credential evaluations. If I could give zero stars, I would. Recently, WES executed an internal system update that completely locked me out of my account. Because my university admission deadline is rapidly approaching, this technical glitch has put my entire academic future at risk.

I have never in my life seen a company that doesn't have a deadline for delivering a contracted service. My documents have already been evaluated by WES, because I paid for their service years ago. Now I paid $300 just to transfer my evaluation from WES Canada to an institution in the USA. It's been weeks without a response, date, or delivery. I'm about to lose my place at the university because the only missing document is the one from WES. I've called, emailed, and chatted online, and there are no deadlines or answers. Try another company, not WES, to handle your diplomas.

Absolute worst experience. They were great 10 years ago, since that time the quality is below zero. They lost my assessment, despite I paid for it. They cannot provide my assessment any more, they ask me patience for the last 2 months. Customer service is a looooong wait away and completely useless human bots are on the other side. If it is important to get a good service, find someone (I mean anyone) else.

If you are considering using them, take it from people who spent the money hoping to give them a try.. DON'T use this company.

I am extremely disappointed with WES customer service and overall process. For weeks, I have been trying to get help regarding my ECA application, but none of my inquiries were answered. Due to the lack of support, I tried to resolve the issue myself through my account and accidentally canceled my order—only to be charged a $56 cancellation fee. After multiple attempts, I finally reached customer service by phone, but the experience was very frustrating. The representative was not helpful, could not provide clear answers, and when I became understandably upset, their tone also became dismissive and unprofessional.

When I first did my evaluation I did not have any problems. But I requested a duplicate of my evaluation to be sent to my future Masters college application and it has been almost one month and they said that it was sent on 04/23 electronically, but my college hasn't received anything. I contacted WES over the phone 5 times and their answer is "our system is updating". It has been like that for almost a WHOLE month. I sent 3 emails to the customer services for the past 2 weeks and still have not been contacted. I understand that everyone is busy. But this is the whole job and purpose of WES - evaluate your college transcripts. I will never recommend them.

Terrible service. I regret signing to their service. If I could go back in time I would never sign WES for my degree evaluation. Totally unresponsive client service. I missed a deadline for documentation two months ago. I am about to miss another deadline due to delay in processing. I requested a simple duplicate report sent 4 weeks ago. I paid around 50 USD (that after the 300 USD rip off for the original report). I messaged several times with not a single response. Stay away from WES! Unless you want to donate them 400USD for nothing.

I am extremely disappointed and frustrated with World Education Services (WES). My evaluation (Ref **) was marked as 'Complete' six days ago, yet I am still unable to access my report due to a technical error on their portal. Customer service is completely useless. They are unable to provide any information, cannot disclose my GPA—even though the evaluation is finished—and refuse to provide any timeline for a resolution. It is a total lack of professionalism and responsibility for a service that directly impacts university applications and people's futures.

I am finding it incredible difficult to download my report. This issue has been on for months. I understand technical challenges but I do not understand a technical challenge that takes months and still no resolution. We have called and no response. I sent a ticket about a week ago but they haven’t responded. Altogether a very terrible experience. If I don’t get a response soon, I am going to dispute the charges with my bank. Because I paid for a service and I have not been able to access the service. I haven’t been able to use my report because WES is unable to provide it. I wish I could give them 0 or even negative stars. The service sucks.

WORST COMPANY I HAVE EVER DEALT WITH! They have zero customer service. I have been dealing with them since Oct 2025. The say they haven't received the documents which I have sent via courier and electronically directly from the government of Alberta website. Says delivered on my end. I have called over 5 times and escalated the problem via email approx 7 times takes them weeks to reply. Now due to their inept ability to do what they are supposed to do what I paid over $250 for them to do. It says my account is inactive and they want me to pay to reactivate it! I just want a refund. Never pay these people it's a total scam.

Since October 2025 - I have been calling and asking for help to get a duplicate copy of my transcript, we are now in March 2026. Up till now no help. Customer services varies per experience. Some says your ref # doesn't match, while other verify it matches. This is crazy annoying frustrations. I have filled out about 30 forms for help. I can not remember my old email or password. And I cannot continue my career without my education. No one in their it department seems to help resolve the problem, no one want to help reset password, I am ready to prove my documents but they don't care. I should start my class in January 2026 but up till now, no way, they will tell you in 24 - 48 hours but no one will respond, email, or call. I am so tired and frustrated with this system.

Very bad experience with WES. I paid more than $200 for their service and after more than one year I still have not received the physical copy of my diploma evaluation. Before paying, look carefully at real reviews from real customers, not only the positive ones you see promoted online. My experience was simple: they take your money and then the process just drags on with no real result. Most of their clients are people outside the USA, which makes it very difficult to do anything if the service is not delivered. You cannot easily go to court or hold them accountable. Be careful and protect yourself before paying. Read independent reviews and consider other credential evaluation services first.

I did WES USA, I applied, paid for the life long resource service. But WES refused to send verification email to the right source or official email hosted on the page of the organization. I wrote to them severally using their contact form which I doubt is ever monitored because the customer care keeps saying I should fill another one, whenever I ask what's delaying. This is unbelievable for a self acclaimed world educational service. They kept sending verification email to a decommissioned email address instead of the one available on the Institute of Social Work of Nigeria website. The implications was that I missed both admission I was processing it for. Till date WES USA service has refused to do the right

If l could l would give it zero stars. I paid for a second copy of my evaluation sent over. It’s been a month. We haven’t received it. Tried calling. Messaging. All they say is sorry and that it would be done soon and they won’t give you a date. They suck. Use another evaluation company not WES. Please.

I had a good experience with WES, my academic credentials were evaluated accurately and within the expected time frame. The application process was clear and I was able to track my status online. Customer support responded when I had questions but still they need to improve on customer support. WES helped me move forward with my education and career path upon migrating to US, I appreciate you so much and I will recommend their services.