Complain about a product or service

Blockbuster Late Fees

Blockbuster • Late fees • Misleading Claims • Blockbuster Online • Insider's View --- News • Blockbuster Abandons Customer Data on NYC Street • Loss Of Late Fees Hurts Blockbuster • States Settle With Blockbuster • New Jersey Sues Blockbuster • Blockbuster "Eliminates:"Late Fees • Blockbuster Settlement

Anna of Orem, UT October 7, 2009

Ages ago, I rented a movie from Blockbuster. I returned it, but to a different, nearby location. About a week later, I tried to rent another movie and they had a 32 charge on my account for the "non returned DVD." I told them I took it to a different location, and they said that as soon as that location returned it to them, they'd take the charge off my account.

Well, I tried to rent a movie tonight and the charge was still there! They confirmed that they'd received the movies but said I hadn't returned it "within two weeks" so I had to pay up. Even though it wasn't my fault, it was the other store for taking so long to send it back! They refused to let me rent a movie without paying the fee. When I used my husband's card instead the employee was so rude about it.

Prasad of Houston, TX September 4, 2009

I rented a few movie in July for a day and returned next day by 7 P.M. After that I did not rent any movie for almost a month and half. When I went to rent a movie after a Month of half, the person at the counter was telling me that, I have to pay them cost of a movie which I have return late. In whole my renting history at Block buster, I was paid late fee only 1 time, which I was late for 2minutes at night drop. After that, I was never late.

I refused the claims made by the counter. Finally I paid cost of the movie and returned my Block Buster membership back to her. In my opinion these night drop off and entry door drop off, of the movies are not updating in the computer properly and later Block buster is charging late fee to customers. Block buster has to give receipt for the return items on the spot.

Ronald of Omak, WA August 14, 2009

I returned movies late. The manager told me I could not return my movies and had to pay over 80 dollars in late fees. I believed they kept saying that there were no late fees on movie rentals. This is nonsense. If they no longer allow us no late fees we should be told that.

Daniel of Moorpark, CA August 2, 2009

I rented a PS:3 game 9 months ago from my local blockbuster store. I kept the game late and was charged for the value of the game. I returned the game a few days later and was expecting to be credited back the game value less a restocking fee. After a few weeks, I noticed the credit never appeared on my bank statements.

I contacted my local Blockbuster store and they said they show the credit going through. I contacted my bank and they show no such credit into any of my accounts. I contacted the Blockbuster corporate office on 3 separate occasions, getting different answers and directions each time. They were completely unaware of what to do next and were no help. Finally, I was told to contact my bank and get in touch with the dispute department.

After opening a claim, Blockbuster made it terribly difficult to obtain any records I might need to proceed with the dispute. At this point, my bank cannot proceed with the claim because Blockbuster will not provide detailed proof of my exact bank account that was credited. Blockbuster owes me over 50 and they will not help resolve this matter. Once I get the money they owe me, I plan to cancel my account and tell anyone who cares to listen that this company isn't worth their time.

Laura of Oshawa , ON July 24, 2009

I rented a few movies a few weeks ago, I was a new customer to Blockbuster and even bought a VIP rewards card for 10.00 extra dollars. I had no idea there were any late fee's and to my surprise, received a letter in the mail a few weeks later stating that I owed them an undisclosed amount of money......I then went in to the store to rent more movies and find out what this mix up was and was told I owed 36.78 in late fees.....I was in utter shock as I was under the usumption there were NO LATE FEES !!!! long story short, I paid the money did'nt rent any movies and will never be returning again!!!

jerry of euless, TX July 22, 2009

wife was dropping off a movie before cutoff time but was force to pay a late fee even though she was on time BS!!!!! She was in the before it closed

Brian of Dallas, TX July 11, 2009

I rented two movies and turned them in no later than a week late. I did not realize that Blockbuster had quietly changed their "no late fee policy" and I admit I tried to take advantage. My mistake. However, I immediately recieved a letter from NAFS debt collection agency charging me 30.18 in late fees for 1 week late!!! Not only was the charge extreme, but they made no attempt to contact me or allow me to settle directly with my Blockbuster store. Straight to the debt collector's. I have a Redbox that is right down the street, not to mention Netflix. I will never rent from Blockbuster again and will tell all my friends and family about this.

Bill of Gastonia, NC July 10, 2009

I returned 3 movies a week late to Blockbuster. I understood that I would have to pay a late fee. However, I returned the movies and now they continuously call me to collect about 50.00 because they said they will not accept the movies back. I told them that they have the movies and they said for me to come get them... that they want the money for the entire price of the movies. This is an unbelievable practice. I absolutely will not pay for movies that they have and I will not go get them. For being a week late, they refuse to take the movies back and are forcing me to pay 50 dollars. Netflix is going to be my new friend. Blockbuster will NEVER get another dime from me.

John of fall city, WA June 8, 2009

Blockbuster has new policy of charging full price for late movies after much advertising effort to announce they don't charge late fees anymore. They want to charge me over 150 in movie purchases

Bryan of Fayetteville, AR May 26, 2009

My first issue with Blockbuster came up one day when I returned a movie at about 5:50 pm (rentals are due back by 6:00 pm). The next time I went to rent, I was told I owed a late fee. I asked why and they told me the movie was checked in at almost 10:00 pm. I know for a fact that that was incorrect, because I went next door to Hardee's and got dinner immediately after dropping the movie in the dropbox (the one outside the store that drops the movie inside the store). I have the bank statement to back me up. The fee was only about 1.00 so rather than argue it, I just paid it. The next time I rented movies, I rented a 2 day rental and a 5 day rental. The 2 day rental was due back on Friday, but I didn't return it until Sunday morning. So it was 2 days late but the other movie was not late. Next time I came to rent, they told me I had late fees, but way more than I expected. They told me the 2 day rental was 5 days late and the 5 day rental was 2 days late. It just so happened that their computers were down when I returned these movies and they were keeping track of their checkouts/checkins manually on paper. They "comprimised" with me and took off 2 days worth of late fees. The final straw came when I rented and returned a movie. The movie was checked in on time and all was well. That is until another customer went to rent the same copy and the box was empty. I checked my entire house and both of my cars and both of my roommate's cars...no movie. I know that the disc was in the case. I remember taking it out of my player, putting it in the case, putting the case on my bag and putting my bag in the car. It was the LAST thing I did before leaving town for the weekend. Now they are charging me 44 for the movie and 30 in late fees. I don't plan to pay either. I'm going to speak with a store or district manager as soon as possible.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |