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Blockbuster Online

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Tonya of Mesa, AZ April 10, 2009

Tonya of Mesa AZ (04/10/09)
I am one of the many Blockbuster Online customers who are having trouble. My movies are coming to us slower & slower.

I am also upset that they continue to change the program so it gets worse & worse. We have been customers for over 3 years & are on a downhill slide.

I have read the many other complaints posted here & am now afraid to cancel because of the many people who get charged 21 for a DVD that Blockbuster says was never returned yet all these people say they DID return them. It sounds like Blockbuster is going down & they're taking every one of their current customers on a ride with them.

There have been 3 Blockbuster locations closed in my area in the last year which is making my drive to rent/return movies longer as well. I e-mailed them regarding my concerns and did not even get a reply.

Melvin of Melville, WA March 25, 2009

Melvin of Melville WA (03/25/09)
I tried to cancel my account. I attempted to email them via 'contact us' and was presented with instructions on how to easily cancel online. The direct link led to an error page. They also said there would be a link on the 'my accounts' page to cancel - it did not exist.

Marnie of Denver, CO March 19, 2009

Marnie of Denver CO (03/19/09)
They changed my plan!!!This is like the 5th time they have changed my plan, and only to make it more expensive, and give me less movies, those didn't even notify me this time. I searched their website and finally found this: How free in-store movie exchanges work with Online Rentals: Previously, free movie in-store exchange rentals were in addition to the number of DVDs allowed out at-a-time under your Total Access membership plan. However, beginning in February 2009 (in some store locations) and over the course of the next few months (in the remaining corporate and participating franchise stores), this policy will change in two ways.

First, all free movie in-store exchange rentals will count towards the number of DVDs you are allowed out under your Total Access plan at any one time. So instead of enjoying a movie while i wait for the next one to ship out and arrive, I have to return my exchange before they ship out my next movie!!!!

They make more money, I have to hear my kids complain about when is their movie coming!!

Linda of Warner Robins, GA March 17, 2009

Linda of Warner Robins GA (03/17/09)
Found out 3/7/09 from in-store clerk that terms of my unlimited contract were changed w/ no notice. I later returned 2 of 3 in-store DVDs I picked up but they only shipped 1 from my Q w/ 2d sent an hour later (won't be recd until day later than 1st). What a blatant ripoff! I'll cancel my svc day before next billing in hope of getting enough movies to cover the 35 monthly fee I already paid. Sign me up for any class action breach-of-contract suit! P.S. Our local store clerks are very helpful & friendly (in relation to some of the horror stories I've read on this site).

I'm not getting the products I was promised & paid for in advance!

Michael of Covington, WA March 10, 2009

Michael of Covington WA (03/10/09)
I have been a customer with Blockbuster for several years. Approx. three years ago a store manager convinced me to try thier online service. I reluctently agreed and found that I did enjoy the service. For 24.99 a month I could recieve unlimeted movies. I get three movies in the mail and could also get three in store movies. I could literally rent as many movies as I could watch. A year ago they changed my policy to I only get 5 in store rentals a month, but could still get unlimeted online rentals, as long as long as I kept returning them.

Well I have found out today 3/10/9 that they have changed my policy again,no in order for me to recieve any online movies I have to return the in store rentals. So now my 24.99 has reduced my getting roughly 3 movies a week and I still have to pay for movies I watch over my 5 a month for my 24.99. I honestly believe this is a corperate scam and I have been dupped. I am terminating my blockbuster account and will imediatly stop doing buisness with them if they don't restore my old policy. I agree to a contract and they can change it at any time to suit them and rip off customers is a travisty. They should not be able to get away with this sort of practice.

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