Complain about a product or service

Blockbuster

Blockbuster • Late fees • Misleading Claims • Blockbuster Online • Insider's View --- News • Blockbuster Abandons Customer Data on NYC Street • Loss Of Late Fees Hurts Blockbuster • States Settle With Blockbuster • New Jersey Sues Blockbuster • Blockbuster "Eliminates:"Late Fees • Blockbuster Settlement

Blockbuster seems to have a policy of turning the screws on its customers, charging extra fees whenever possible, "losing" videotapes and confusing everyone about how long five days really is.

The video rental business is expected to go the way of eight-track tapes any year now, so maybe Blockbuster's chief geniuses assume they can get by with abusing their customers for a few more years. Think they're right?

On the other hand, we might be wrong. Bob says we are. And he ought to know. He says he devotes his life to preventing late fees. John thinks we're all wet too.

Nancy of Palatine IL (01/28/06)
I received a 15 gift certificate some time ago. A few years ago I went to Blockbuster to rent a movie with the certificate and was told I was unable to use it I would have to purchase merchandise. I left. Today I went to Blockbuster with the 15 gift certificate . I was told the certificate expired. How can they take the 15 and use it over the years and then just take it. Once they take the money they are responsible to hold it if it expires I should be able to claim the money. What did they do to earn the money? How can they charge 2 a month? What is the rate of interest? How can this be legal?

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