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Blockbuster Talks Back

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John of Chico, CA, writes:
In an honest rebuttal to all the complaints that have been filed for public viewing, I would like to reply on behalf of all those poor employees that have to daily deal with customers'... attitudes. I'm a college student just trying to make enough for the rent to go through.

Every day I go to work I have to deal with at least fifteen or more customers who swear that they turned their movies in on time, or that really it was here by that time, or that day. I will admit that we do make mistakes, and most of the policies concerning late fees are not "fair" or even ethical at times but this does not excuse you from taking a little damn responsibility.

Blockbuster receives so many complaints about so many things that many employees are just stuck holding the bag. The woman that ordered the movie and didn't get it after three trips, things happen when you have seven different people working at the store in a day and there isn't enough communication between employees. The man who claims to have turned both movies in. Did he return them to the right store? You wouldn't believe how many movies from other stores get turned into us, or vise versa.

So many customers feel that they should be given exceptions or special discounts or that they really aren't responsible for movies that they return late. Look at the bottom of your darn receipt. It now has the date the movies are due back and the time. Yes, there is a time that movies are due back by. Most people ignore all the signs, inserts and attempts that we, as employees, try to make on the time for returning.

Just once I would like to look a customer in the eye and tell them that I'm aware that they're completely lying to me. Everyday people turn stuff in at ten o'clock at night and claim it was turned in at noon. I really don't know what else to do. Fast food sucks and I'm just trying to pay the rent. Please don't take it out on me if you slack a little, forget, or leave the damn movie in your car. It's not my fault.

I'm under constant emotional stress -- more than "normal" job activities require or have.

Thanks, John, for the view from the other side of the counter. Just out of curiosity, what are you going to do when you finish college?

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