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Netflix - Billing Disputes

Netflix • "Free" trial • Billing disputes • Quality issues -- News • New Netflix Instant Movie Player Redefines Television • Netflix To Deliver Movies Straight To TV Sets • Netflix Moves To Online Movie Viewing • Netflix Cuts Price as Amazon Moves In

Jeanne of Rochester Hills MI (5/2/04):
I have been trying to cancel my subscription. It was a two-month Christmas present from my daughter. I wrote down my login and password and I can't get in to cancel my subscription. Meanwhile, Netflix keeps charging my credit card, which was necessary to give them in order for my daughter to activate my new account.

Steven of Livermore CA (4/28/04):
I sent back all the movies I rented, according to them. However when i try to order some more movies their setup just won't let me!

Joseph of North Carolina (6/23/02):
I was wrongly charged $31.95 for not returning one of the three DVDs I had on a free trial membership with Netflix.com. I sent back all three DVDs the same week I received them so it seems clear to me that this DVD was lost in the mail. Futhermore, no notice of this charge was given to me until I received my credit card bill and $31.95 is a ridiculously high charge for a used, badly scratched DVD. Additionally, the customer service section of Netflix.com's website clearly states that it is their "policy to accommodate for the occasional disc lost during shipment" so I should not have been charged for this.

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