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Netflix

Netflix • "Free" trial • Billing disputes • Quality issues -- News • Redbox Facing Late-Fee Class Action Suit • Netflix To Stream Movies Over PlayStation 3 • 1 Million Xbox Users Getting Netflix • LG Unveils Broadband-Enabled HDTVs • New Netflix Instant Movie Player Redefines Television • Netflix To Deliver Movies Straight To TV Sets • Netflix Moves To Online Movie Viewing • Netflix Cuts Price as Amazon Moves In

Everyone agrees this is a good concept -- pay a flat monthly fee, get an unlimited number of DVD movie rentals. But the question is -- how well does it work? That's where the picture sometimes gets a little scrambled.

The company's new instant player may resolve many of the delivery issues that have annoyed some consumers.

Jay of Portsmouth, RI September 2, 2009

Of the last 7 movies, which I received from my Netflix subscription, 7 were unplayable. Of the last 12 movies received, 9 were unplayable. Typically, they would play until over half through and then freeze or return to the beginning. It didn't matter if the disc had been cleaned or not. I have complained, countless times, to Netflix including a letter to CEO Reed Hastings and have never received one word of comity. The company has no visible "customer service" department and appears to be interested in taking subscribers' money without responding to complaints.

michael of robertsville, MO August 31, 2009

attempt to garner information re: program. decided not to enroll. this month's credit card bill indicated a 15.14 charge. did NOT give cc #. unable to contact individual at netflix to obtain refund/explanation.

laura of claremont, NC August 29, 2009

I have received about 8-10 dvd's that freeze at the end of the movie. This guy took no responsibilty for netflix's low quality of movies. Tried to insintuate I was lying or that was my machine. He was really rude. Dont get enjoy good movies from netflix

Leonard of Valencia, CA August 24, 2009

I was given a one year Netflix gift subscription, paid in full and I had to give my credit card to activate my gift. I had no intentions to buy or use my credit card with Netflix but was required to activate the gift. The activation was for Late June 2009 to Late June 2010.

I began to use Netflix and received dvd movies for almost 3 months and then I was blocked from getting anymore dvd movies or have access to my account. They claimed there was something wrong with my credit card. I verified my card through my bank and saw that it was still good and had money in my account.

I called customer service and spoke to Ellie M. on Sunday August 23, 2009 at 3:10 PM. She stated she was in based Oregon and had the authority to make decisions and had the same authority as any manager. She informed me of this after our lengthy conversation as to why she would not activate my paid account and I asked to speak to a supervisor.

Ellie told me that my credit card was not valid and therefore would not activate my account. She refused to honor my pre-paid gift card that was paid in full for one year of service. I told her she was basically aiding Netflix to steal my money by means of fraud and not fulfilling the terms of the prepaid Netflix rental paid in full for one year. I had only used 3 months of a paid 12 month contract.

I told her my card was valid and had sufficient funds to cover any dvd they sent. She asked me if I wanted to cancel my service that there would be NO REFUND. I asked for the remainder of the gift to be honored. Ellie then said we have covered all the issues and she was going to hang up even though their policy is not to hang up first. Ellie M. then terminated the call and left me holding a dead phone.

Kyle of Milwaukee, WI August 19, 2009

I have been with Netflix about five years now. Up until recently I have had no issues. In the last two months it has taken at least a week to receive new movies wheas the turn around time used to be only two days. I pay for three movies unlimited and maybe get two a week. The fact that you cannot e-mail them for customer service is absolutely ridiculous. You do everything online, why not customer service? I will be cancelling at the end of my term and going with another company..... Thanks Netflix for treating your long term customers poorly.

Sharon of Harrisburg, PA August 18, 2009

Over the last month July-August 2009, I am furious with Netflix. I have waited for one movie for over a month. I called to inquire and they said they have had abnormal requests for the movie. Today, I notice that 7 out of 29 movies in the queue have "wait" listed. I can never tell what movie I will get. Suddenly, the top 4 have 'wait' and they are NOT new.

It is not right that there is no good way to register a complaint other than calling the phone bank - I don't want to get mad at the operators.

I feel Netflix is falling behind on their inventory and needs to catch up before their customer base gets fed up. Like Me. This service needs fixing.

MARIS of CHARLESTON, SC August 18, 2009

I had the 2 week trial first and everything shipped really fast.After the trial it started to get slower and now when i send my movies out on Thursday i should get new ones by Saturday,but instead i get them on Monday.Why is that?Mailman still comes Saturdays!I am still paying the same amount of money than i was before.

Another thing,how do you pick the people who will get the new releases?I was waiting on a movie last Tuesday,but didn't get it.This week i was hoping to get the new Simpsons season,i still didn't make the cut.How do you decide on that?Maybe you should order more copies,because i've been waiting for this season for a year!

JL of Madison, IL July 22, 2009

During the 'free trial' period the turnaround was great. I watched the movie and sent it right back. They would check it in and then send me a new movie immediately. Now after three weeks they send me a supposed 'bonus', an extra DVD. They then instructed I needed to return 2 DVD's before they would ship another. In addition , when I did that, they did not ship the next out for 4 business days.

Emerald of Pace, FL July 20, 2009

I subscribed to netflix because they offered a free trial of 14 days. if you cancel before your 2 weeks your not supposed to be charged. They took over 20.00 from my bank account and i cancelled the same day. When i called and spoke to the customer service rep. he said OH WELL!! TOO BAD. i am very upset with the poor service and lies from this company!

gale of rocklin, CA July 17, 2009

I signed up for Netflix thru a United Miles promotion for the frequent flyer points on May 14, 2009. The United Miles promotion was for 4,000 frequent flyer miles which Netflix refuses to give me even though it was their system that messed up. They had a problem with their system that night and it would not take my credit card. It clearly said welcome United Miles Member when I logged in. I called them on May 15, 2009 and the customer service person I talked to also tried to enter 2 different credit cards for me. He said it showed I had signed up as a United Miles member. It finally took the credit card info after 3 days. During that 3 days it was sent to technical support. Now they claim I did not sign up as a United Miles member (which I did) and they refuse to give me the mileage points.

Netflix probably does not honor other promotional sign ups as well. It was their system error that dropped my United Miles sign up. Their customer service person saw it was signed up thru United Miles on May 15,2009 but due to a technical glitch someone removed my mileage sign up # sign up from their system. They admit technical issues during that time frame but still refuse to give me the points that I signed up for.

I have been working hard to earn points and this is the first time I have signed up for anything based on a promotion and it will be the last time I do. I would like Netflix or United Airlines to give me the 4000 frequent flyer points that I should have been given when I signed up for the Netflix service. I would not have kept the service at all if I had known they would do this. I only kept if for 2 months because I was waiting for the points to show up in my account. I finally called and asked about it and that was when I learned they would not honor the promotion and denied my signing up as a United Miles Member.

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