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Netflix

Netflix • "Free" trial • Billing disputes • Quality issues -- News • Redbox Facing Late-Fee Class Action Suit • Netflix To Stream Movies Over PlayStation 3 • 1 Million Xbox Users Getting Netflix • LG Unveils Broadband-Enabled HDTVs • New Netflix Instant Movie Player Redefines Television • Netflix To Deliver Movies Straight To TV Sets • Netflix Moves To Online Movie Viewing • Netflix Cuts Price as Amazon Moves In

Everyone agrees this is a good concept -- pay a flat monthly fee, get an unlimited number of DVD movie rentals. But the question is -- how well does it work? That's where the picture sometimes gets a little scrambled.

The company's new instant player may resolve many of the delivery issues that have annoyed some consumers.

Mark of Benson, AZ July 10, 2009

I started out with a 2 dvd out at a time plan on a monthly membership with this company and when the trial period started for my membership, the movies came to me quick and without delay. But then to a big disappointment, I started receiving broken dvd's, lost dvd's, very sloooow shipments of dvd's off from my rental queue. Then there were times I only received 1 movie and not "two" like the plan I subscribed to. Also, there were extremely long waits for movies on my queue. They sent me movies that were not taken out of my queue in order. Service was absolutely horrific and a nightmare from hell!!

gEORgE of San Diego, CA June 20, 2009

I'm on a medical retirement and watching movies is one of my few outlets. Infomercial TV is a bust so Netflix seemed the perfect answer. I used my membership to the max: the 3 at a time deal -- 20/mo. Netflix decided I was over using it. I began getting numerous cracked DVDs from them. Not only cracked, the SAME cracked disc 4 times in a row -- just playing games with me, slowing down my usage, subtracting value from my membership.

marciene of philadelphia, PA May 22, 2009

We returned last week's film and have not received another film this week. Can you explain why. Thank you.

Laura of Berea, KY May 19, 2009

The DVD we received of The Reader was extremely defective with many blanks. This is the second defective DVD we have received. We do not want another copy of the same movie, but would like an extra DVD in its place. If we get another defective DVD, we will probably cancel our subscription and use another source.

mark of Hopkins, MI May 14, 2009

i was doing math formulas at a couple web site when a POP up ad from Netflix which was super annoying. these people just lost a future customer !

jason of albuquerque, NM May 14, 2009

Tried to cancel several times by email. Cound not find a phone number to contact them directly. After cancelling in October 2008, was still charged for another 3 months. Was not sent any movies and did not receive any in that time.

LJ of Tucson, AZ May 8, 2009

I had a Netflix gift subscription which was near the end of its term. I received an email stating that the subscription needed to be canceled to avoid payment for the following month. I called to cancel. I later found out that they canceled the remaining time left of the subscription, the already pre-paid time. When I called customer service to ask why I was unable to use my remaining time they stated that I had already canceled my service. The supervisor Carl, continued to repeat himself and was of no value. Carl only wanted a new subscription to be restarted for the service, that had already been paid for, to be used. He wanted me to pay twice for one service. Netflix canceled a prepaid subscription, did not refund the money for the unused time, and severely mislead their customer. Netflix is clearly only interested in making sales and not retaining customers.

Ray of Memphis, TN May 7, 2009

I received a dvd that was cracked. I was not given credit for this. Presently I have waited 7 days for Netflix to notify me they have received a dvd I mailed from my post office! I doubt I will be given credit should they ever claim to have received it. I have notified my credit card not to accept charges from them.

cynthia of St. Petersburg, FL May 6, 2009

Approximately 2 1/2years ago, my father gave me a Netflix Subscription for my birthday for one year. I sent for the movies, watched them and returned them back to Nerflix. I just found out the Netflix has been billing me for over one half years. Netflix has been taking Thirty Two dollars out of my account that I did not authorize. I called the customer service number and spoke with one of there representatives and explained to them that I never applied for Nexflix, my father gave me a subscription for my birthday for one year.

the representative checked the system and told me that I did not cancel the subscription. I told him I never order the services. I said check and you will find out I never order any movies after my subscription expired. I was told they sent me an e-mail telling me to cancel. I told them I only use my e-mail to book flights only. I was told they would refund me only Thirty Two dollars. I told them they stole hundreds of dollars out of my account and I wanted my money back. the representative told me he could not help me any further. I tried to e-mail Reed H, CEO of the company, he has no listed e-mail. This company stole my money and I want my money back. I sent e-mails to every address I could find leaving them my telephone number, I did not receive a call-back. I need assistance in recovering my money.

James of Suffolk, VA May 2, 2009

This Complaint is about Netflix: About 4 months ago I notifyed netflix that my email address would be changed to Charter.net instead of Earthlink. I have not recieved any movies since then. I did not try to keep track of how many times it was charged to my credit card account. I would like to be reinstated with Netflix. I do not think this should require legal action.

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