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Jim of Westminster CO (10/10/08)
Stubhub sold me invalid tickets belonging, to James M of NYC, to was on September 18th Yankees game. I have asked several times for an answer: Did they or the owner of the tickets commit fraud? No answer. Oh - they did send me a $200 credit. The cost of my trip exceeded $4k I do plan to submit a complaint to the NY Attorney Generals office. I hope this will work; I have my doubts. I see StubHub (an EBAY Co) donated to the AGs political fund.
Still waiting for an answer from them. I am open to joining a class action, if others want to do the same.
Nitsa of Long Beach CA (10/07/08)
On 2/21/08 I purchased 4 tickets from Stubhub for the George Strait concert at the Home Depot Center, CA. I paid $451.95. The event date was 3/29/08. The concert was cancelled and I received an email detailing how and where to return the tickets for a full refund. I never eceived my refund. I have called several times, emailed, to no avail.
Finally on 8/25/08 I spoke with William in the their Executive Customer Service Department, who stated that they had no proof that they received the tickets, did I have a tracking number? Seven months ahd passed, I had no clue about the tracking number. The point is moot. The concert was cancelled, the tickets are void. William agreed and stated that I would receive a full refund forthwith. I am still waiting and now when I call, they refuse to even allow me to speak with a supervisor. Thet refuse to give out any corporate phone numbers. I have filed a complaint with the BBB.
I am out $451.95. I paid that money for a product that was never delivered.
Kevin of Crescent City FL (10/07/08)
I bought tickets to a Black Crowes Concert that is not until November 14th 2008. I purchase two tickets from Stub Hub over two months ago. Unfortunately our house burned down and was a total loss. The tickets I had purchased and everything else we owned was lost. I contacted Stub Hub to simply get replacement tickets and was told on several occasions that they could NOT replace the tickets or refund my money. I guess no one has ever lost their tickets, huh.
Now I paid $326.55 for two tickets that had a face value of $45 per ticket and Stub Hub will do nothing at all to help me and there will be no one sitting in the seats. This company is scalping tickets online and should be illegal at the very least.
I will be investigating this company thoroughly including contacting their local States Attorney to start a class action suit. This is straight up fraud and I will be sure to warn anyone wanting to buy event tickets to be sure they DO NOT do business with Stub Hub for any kind of ticket. Lost $326.55, good seats to the Black Crowes and our House!
James of Crown Point IN (09/24/08)
My daughter saw an add on Stub Hub for 12 Bears tickets and called her friends and raised 1200 to buy them. In the notes section of the add it gave the email address for the seller which is strictly against Stub Hub policy. She did not know you were not supposed to disscuss the sale with the seller and he told her to go ahead and send the money to him. She recieved a confirmation from what she tought was stub hub but it was all a scam. Now she is out 1200 ,all she earned working all summer.
Stub Hub said they could not help her even though they admit the email for the seller should not have been posted with the listing. I know she made a mistake but so did Stub Hub. Beware of any listing with an email address.
Pierre of Newark NJ (09/24/08)
All of my Stubhub experiences have been great.
Jasper of San Diego CA (09/04/08)
I purchased 8 tickets to the Chargers vs. Chiefs game through Stubhub. After placing my order, I received a confirmation email and it showed a note: tickets may not be consecutive seats. I quickly called Stubhub to confirm if consecutive or I will cancel my order. The operator verbally agreed that they were in order and that she did not see in the notes that these indicated non-consecutive. I decided to proceed with the order. Once I received my tickets, 1 seat was not with the rest of the 7 tickets.
I called Stubhub to complain. They informed me that the seller indicated this on the note. I explained to them their own service rep assured me these are consecutive seats, had she not done so I would have cancelled my entire order. The first operator I spoke to said I can ask to switch seats on game day or put up the 1 ticket for sale. Who buys one ticket to a football game?- let alone a ticket that's 40% marked up from its orginial price.
Jeremy, the supervisor that I was directed to, admitted and confirmed with me that his service rep made an error and all he can do is give me a $10 coupon. He said he cannot refund me the money. What I would have liked is Stubhub refund me my purchase. I will not deal with this company again and recommend you not to either.
I am short $105.00. I hope I can switch seats with the other fans.
Melinda of Shoreline WA (08/23/08)
I purchased 2 6th row tickets for the rock band RUSH in May, 2008. Since I am a big fan and have seen every tour since the early 1980's I am willing to pay big bucks for great seats. StubHub's seller would not divulge the actual seat assignments due to security issues, but they assured me that the seats were dead center. Of course, I had already researched the section I wanted to sit in at this particular venue near Portland, OR, so I only looked for seats in the 103 section. We got the tickets, no problem that had a face value of $75 each for $600. When we got to the venue, we discovered that the seats were on the asile which meant that at least 50 people disturbed us throughout the show going in and out (we never left our seats once) and instead of being dead center we were at the very left hand corner of the stage. These terrible seats ruined our experience and since I am not very tall, I could not view the band. It was a 3 hour trip on either side of the show and I was led to believe that dead center meant that we would be in the center of the middle front section, not on the side. When I called StubHub the next day to complain, the girl was so completely rude to me. She actually said Well, if you would have been in the middle, you would have been disturbing the people on the aisle when you needed to get more beer. First of all, we were not drinking, so we never got up to get beer nor did we need to use the bathroom. I wanted my money refunded and the seller diciplined for lying about the seats being dead center. The only consession StubHub would make is they gave me a coupon that expired in 3 weeks for 10% off my next purchase. Well, guess what? I will NEVER buy tickets from StubHub again and their offer to make things right was insulting. StubHub is just a high-priced scalping agancy that should not be allowed to exist.
Bob of Richmond VA (08/13/08)
Be extremely careful in dealing with StubHub.com. I sold two tickets through StubHub.com. I followed their instructions precisely. Their agent, Fed Ex, admits they lost the two tickets.
I requested Stubhub.com honor its guarantee to sellers. I have wasted a lot of time trying to obtain payment. StubHub.com keeps promising they will pay me. I am still hopeful to obtain payment but they should not make payment so difficult.
I am waiting for payment of my $302.60.
Noni of Lancaster SC (08/08/08)
I found two season tickets to the NC State Football. These tickets were in the same section as my own tickets, in the expensive Club Section. They were a good price, so I bought them. The next day, I was looking around to see if there might be any other tickets in the Club Section for a single game or two. I discovered what appeared to be my tickets listed as individual game tickets for the same price, but per game.
So, I called and emailed StubHub. The StubHub agents assured me that I had bought the two season tickets. When I asked how they could make the seller deliver all of the tickets. I was told that if he did not, I would be given comparable or better tickets. Of course, I explained to him that I only wanted Club Seat tickets as I owned plenty of good tickets outside of the Club Section and just wanted to bring my family members up for a couple of games. The Club Section includes a private elevator, free food and beverages, AC/Heat, etc.
When I pressed the agent to contact the seller, he put me on hold and then came back to tell me that the seller was not home and a voicemail message was left. Three days later, having heard othing by email or phone, I called StubHub. The person I got this time put me on hold to try to find out what was going on with the tickets. At the same time, the original agent contacted me on my cell phone to tell me that their search people were looking for comparable tickets. When I asked how they would find Club Seats, I was told that they had plenty of sources. I even offered to take four single game Club Seats in the same section that they had listed.
The next day, I received an email to call StubHub. The agent announced that they had found two season tickets in Section 222. When I informed him that section was in the endzone and not comparable tickets, he just asked me if I wanted them or not. Of course, I said no, and they cancelled the whole thing. I see this has happened to several people at different venues. There is no way I could recommend StubHub after this experience.
Other than some of my valuable time, my sister and family all excited about getting to join me in the Club Section, I am just really annoyed that this vendor is allowed to get away with the comparable promise. Apparently, I am very lucky that they did not charge me. (Or, at least they haven't yet!)
Dennis of Eugene OR (07/09/08)
I tried to purchase tickets for my daughter to the Jonas Brothers at irvine meadows on 7-12-08. I purchased 4 tickets on 7-6-08 for $80 each. They contacted me on 7-8-08 to say they couldn't get those tickets but would replace with similar seats. I was recontacted 7-9-08 to say they had new tickets and they will charge my account $790 twice the original price. They said they were only a broker and had no control over sellers withdrawing there tickets.
Marla of Ridgefield CT (07/06/08)
After purchasing South Pacific tickets, Stubhub contacted me to advise tickets were not available and could be replaced. Of course the replacments were triple the cost and terrible seats. The worst of it is that when tickets were scanned at the door, we were sent to the box office where we were told these tickets were discounted wheelchair access tickets and we had to pay an additional $100 in order to get in!
The seller of these tickets sells same tickets every night and each night, the unsuspecting buyers are sent to the box office just as we were. I've filed a complaint to Stubhub requesting a refund, but i had many problems before this, but this the icing on the cake and the reason i am posting a public complaint in hopes that other poeple will not use this terrible website.
Not only were the tickets hundreds of dollars over the value of orig. price, we had to pay $100 extra since we are not wheelchair bound.
Kevin of Scottsdale AZ (06/27/08)
Stub Hub is a customer service nightmare. I purchased tickets online for a Tom Petty Concert in Phoenix. I wanted to sit in certain section next to the stage. I bought and paid for tickets from the online site. I was getting excited for the show when i get a call from Stub Hub TWO WEEKS LATER saying that those tickets were sold already by the poster and that he has some other tickets that he will sell me.
Well, the seller had sold those tickets prior and didn't notify Stub Hub. So, they go on to tell me that this seller has some other tickets which are TWO SECTIONS BACK ... and WAY UP... And he would be kind enough to sell me those tickets. Well, If i knew this TWO WEEKS ago i could have bought other tickets from elsewhere for around the same price... the problem in this case is that:
A) They sold me tickets that were not actually available to sell. B.) They didn't notify me for TWO WEEKS.
So, my loss was the tickets where i bought and wanted and time. The price of tickets dramically increased in those two weeks as the show become more publicized, etc. So, there was no way to get those tickets for the price i originally bought them at ... and i was going to have to take the lesser tickets at the same price? Are you crazy? They would not even find me comparable seats as the tickets were way too high now... I told them to stick it where the sun doesn't shine and my mission would be to advise friends, family and everyone else what a scam this company is. I mean, at least admit that you made a mistake by failing to inform your client of the situation in a timely matter and try and correct it instead of just telling customers you are basically screwed...sorry.
Dana of Land O Lakes FL (06/23/08)
Purchased 2 tickets for baseball games,Cubs vs. Rays. Agreed to $25 per tickets plus 10% fee and $10 postage. Credit card was charged $110.95. Called Stubhub and spoke with Carlton, he researched and said there was a technical error and I was charged too much and he would process credit.
Never received,and called back 2 weeks later. Rep talked to manager who said the reason I was charged that amount was because SELLER RAISED PRICE AFTER I PURCHASED. What a scam! Will NEVER use STUBHUB again. Took the matter up with my credit card issuer. To make matters worse I never received an email receipt due to Stubhub said I entered my email address in error 2X.
Charged almost 2X what I agreed to.
Tracy of Lindenhurst NY (06/18/08)
I purchased tickets for the Mets game June 14th 2008 that was subsequently rained out. The Met's announced that the make up would be played the next night and that our tickets would not be honored. Fans needed to seek a refund or a reschedule date with Mets.com. Since we did not purchase from the Mets but from a season ticket holder on stub hub, we were told we needed to contact them for a refund. I have called 3 times and have been given 3 different stories. The day after first guy told me they would email me a fedex label to send the tickets back, I would get a refund and could purchase tickets to an alternate event. The Monday after second guy tells me that they have not decided how to handle this and when they did I would get an email. When I asked as to when a decision would be made how they will handle this, I was told to call back Tuesday. So I call back and the next guy hangs up on me! I called again and Rebecca tells me I have to go to Mets.com to get another date. The problem with that is I have paid $270 bucks for 4th row seats which was over face value and there is not guarantee that I will get comparable seats from Mets.com so I have asked stub hub to honor their fan protect which states...and I quote
If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive a refund for the full cost of the tickets, including service fees and shipping and handling charges. If an event is postponed and StubHub is unable to obtain replacement tickets for the Buyer, StubHub will issue a refund after the Buyer returns the unused tickets to StubHub. All returned tickets must be received by StubHub within 2 weeks (14 calendar days) of the Buyer's receipt of notice from StubHub regarding eligibility for refund
So basically, the event was postponed, our tickets are not to be honored so stub hub should be refuding my money and they are giving me the run around.
I will never use stub hub again and I encourge others to do the same. They can't make money if we don't fall for their gimick
So I guess I am out the $277, my boyfreinds birthday was ruined and the season ticket holder and stub hub made out on this deal! Sickens me!
April of Yakima WA (06/15/08)
I love stubhub. Where else can I know exactly what I am getting and decide for myself how much I want to pay.
Bonnie of Stuart FL (05/11/08)
Purchased Eric Clapton tickets online through Stub Hub and didn't receive the seats that were shown on line. The seats were suppose to be on first isle at the end. We ended up at the back in the middle. I paid double what they were worth and feel riped off.
Doubled charged for seats.
P of Los Angeles CA (05/05/08)
DO NOT order tickets through the stubhub.com website. I ordered tickets to a play and the tickets were actually received the very next day but not for the seats that were listed. I called siting their guarantee. They said that they cannot control how the sellers list the description of the tickets. Then what's the point in having a section description if it's just a crap shoot!
Their website is VERY DECEIVING and their guarantee is a crock. Stubhub is not a vendor I will ever use a again... what a scam!
E of Bloomfield Hills MI (05/01/08)
Placed an order w/stubhub on Mon 4/28/08 for Jerry Seinfeld show 5/16/08. Was told tickets would be overnighted & when I questioned when was told by Heidi I would have by Fri 5/2/08. Called today 5/01/08 looking for my tickets & was told that the seller didn't have anymore & they would try to find me something else. Spoke w/William, supervisor in NY & he offered other seating & then when called nothing was there. He offered to refund my money or put me back through sales for me to reorder. Spoke with him for 35min.
When called back told William did not exist. So I was talking to Phantom of the Opera? Kept calling back to see if there was a customer svc number spoke with Mike, Susan, Kyle & Mary Sue they all claimed that the seller did not have any 'protection' for the seats so they were not libel. In the meantime there aren't any 1st 10 rows center seats on the main floor remaining for the 7P show. I have promised to a client & along with the treatment receive positively humilating.
Shame on Stubhub charging triple & then not notifing the buyer. They claim I should have received a phone call or email. Nothing. They are insulting & very robotic in their dealings.
Marijude of Burlington MA (04/16/08)
I purchased tickets through StubHub for the Red Sox/Baltimore game for 5/31. The tickets cost me $130 each plus a commission of about $22. Since I am not from Baltimore I wasn't aware of the ticket prices but never imagined that any broker would allow people to sell a product under their name for 4 times its value. I am abslolutley sickened and appalled that StubHub, as a business, would allow anyone to take advantage of innocent consumers this way. I understand that individual people advertise on StubHub but they should have some responsibility to it since they take a good size commission out of the sales. Any help you can giveme is very much appreciated.
I received a response to my email, which was similar in content to the one I wrote here, and their reply was that individual people sell their products on StubHub and althought their hope is that people will be reasonable, they have no obligation to what it sells. It went on to say that the tickets are non-negotiable and non-refundable.
Josh of Scottsdale AZ (02/09/08)
I went to purchase tickets to mets opening day. I found two tickets behind home plate for $142 each. After three days i was contacted by stubhub and they told me the tickets were not available anymore and they had fair replacements. When i called the customer service person offered me tickets in the upper reserve for the same price. As compensation i was first offered $50.00 then after filing a complaint with the Better business bureu they upped the offer to 80. I was to pay the original price and stubhub pay the difference.
Rebecca of Citrus Heights CA (01/19/08)
I wanted to purchase Charger tickets for my Boss for bosses day. I looked online and found Stub Hub. I went onto their web site and looked at two sets of tickets. The first set said there was an obstructed view so I purchased the second set. I printed out my purchase but never received the email they stated I would get. A few days later my boss received two sets of tickets- the ones I bought and the ones I looked at with the obstructed view. When I called Stub Hub to tell them about their mistake, they said I had purchased both. I assured them I did not, but they said that there was a transaction number so I did. I saw that I was not getting anywhere with them so I called my credit card company but they were unable to help me.
I have been charged 528 dollars for tickets I did not purchase. It shocks me that something like this could happen and I would like some help. I feel the that the rest of the public should know not to buy tickets through them. I also want them to give me back the money that they took from me.
K of Calgary OTHER (01/16/08)
I recently purchased 2 tickets for my wife as a Christmas present from Stubhub for a Michael Buble concert. I paid $350.00 each (face value was $110.00) for 12th row floor seats, only to show up and find that they had sold the tickets twice. Both parties were escorted out and we were forced to purchase new tickets from Ticketmaster. I have filed a complaint to get my money back and have been assured that they will refund the price, but this has yet to happen. I would never use again and would not recommend to anyone else!
Patricia of Vancouver OTHER (01/13/08)
I purchased two tickets for my birthday to the Jersey Boys in Seattle at $217 plus extras (S&H and transfer fees) which amounted to approximately $250 per ticket. The original price for each individual ticket was $92.50. To ensure good seats, I placed a call to a Stubhub agent who contacted the vendor who guaranteed my seats were dead center and section H- 8 rows back from the center stage. To my shock, the seats were at the end of the row--far left and the farthest point of the theatre where many scenes of the performance were obscured. I feel cheated and duped by Stubhub and will never use them again. P.S.The scalpers outside the theatre were much more reasonable and offered far better seats.
The performance was worth $92.50 but clearly not $250 given the way we had to crane our necks to view the musical. Specific parts of the musical were obscured due to the seating being so far right of the stage. In addition, we were certainly not 8 rows back but in fact there were several rows of press box seats which made us farther from the stage--at least 20 rows from the stage. I cannot believe this outfit is allowed to operate given the deception of the vendors. I repeat the exact words to me were "dead center seats".
J of Fremont CA (01/05/08)
We ordered tickets that were to be delivered in 2 days but were then notified that they would not be available for about a month and a half, just days before the event. When we tried to cancel the purchase, Stubhub said that the guarantee was for 2 days post shipping, whenever that date might be.
We overpaid on these tickets because we intended it to be a gift to be given within a week of purchase. We are presently in dispute via our Visa card. We did receive the tickets and returned them by express mail. A few days prior to the event they were sent back to us from Stubhub by FedEx--no letter or documentation, just the tickets. I believe their two-day delivery policy is a misrepresentation despite what their policies might state. We are afraid that we will be out the original amount we paid.
Debbie of Alpharetta GA (01/03/08)
I purchased a ticket through StubHub for my son to see Sound Tribe Sector 9 on December 31st 2007 at the Tabernacle in Atlanta. I received confirmation of the order and a tracking number for the Fedex shipment with the ticket delivery stated as December 31st by 10:30 a.m. When the ticket did not arrive I was told by Fedex that a label was printed which created the tracking number, but they never actually took physical possession of the package. I called StubHub customer service and was initially told that for some reason the package did not ship and local delivery would be set up. Customer service called back a short time later and told me that there was not time for local pickup. When I pushed them and mentioned that their website lists a local pickup site 3 blocks from the venue and that the ticket could also be sent to my home via courier, they admitted that the seller did not have the ticket. They refunded my money and gave me a coupon for a future purchase. StubHub's guarantee states that they will try to find a replacement ticket. No effort was made to find a replacement ticket in my case.
As I told StubHub, although I appreciated getting my money back and the coupon, this did not help my son who sat at home on New Years Eve while eight of his friends went to the concert. I may have gotten my money back, but nothing was done and no sensitivity was given to my son's disappointment with not being able to attend the show. The goal of buying the ticket wasn't just to have a ticket, it was to experience the show. That experience never materialized.
Chad of Nashville TN (01/02/08)
I ordered 2 tickets to the 12-31-2007 Peach Bowl on 12-27-2007. The tickets had to be picked up at a StubHub ticket location outside the Georgia Dome the day of the game. I drove 3 hours from Nashville and called approximately 2 hours before kickoff to confirm their ticket pickup location. They said that it would be easy to find and very close to the Dome. I was unable to find the location based on their directions and when I attempted to call the phone service was tied up until well after kickoff. When I did finally get through, the representative attempted to help me find the location, but was unable to direct me there. I went up and down several streets giving her street names, but she did not seem to have adequate directions or knowledge of the city herself. I asked police officers and stadium officials for help finding the location. Even with the address and directions provided by StubHub they were unable to help. I paid $323 for two $75 tickets to a game that I never got to see.
When I inquired about a refund the self-proclaimed customer service oriented company told me that they could not help. They explained that they could not refund my money because the seller had already been paid. They did not comment on the share of the ticket price that they cleared from my purchase. Apparently the only entity in this situation who was not allowed to profit was myself. After two phone calls and questions about their fan protect guarantee, which were expertly dodged, I was offered $75 toward my next StubHub purchase. This was little consolation, as I will never use StubHub again.
I spent $323 for tickets not received. This trip was a surprise birthday party for my best friend whom I rarely get to see. I was very excited when my work schedule changed last minute and I was able to get tickets next to my friends. I drove 3 hours both ways, was grossly overcharged for tickets, never saw the game, and only saw my friends for a brief period before the game.
Charles of Lords Valley PA (01/02/08)
On 08-15-2007, I purchased 2 Hanna Montana tickets from StubHub in section 122 row K, many weeks before the tickets officially went on sale. I hounded StubHub for months about sending the tickets ASAP, but was constantly told the seller was not in possession of the tickets yet. To make a long story short, I was eventually told the tickets would be sent on Jan 2, 2008 (3 days prior to the event).
Here it is Jan 2, 2008 and I was just called by StubHub that the exact tickets I purchased the seller does not have as they are will call only tickets. My feeling, they got a better price and so looked to substitute other tickets. The customer service person said I have 3 options, 1) section 6 on the floor row 11-not good for an 8 year old; 2) section 121 row c seats 1&2-which would be almost 2 sections over; 3) a refund.
I look at this as a typical bait & switch tactics which to my knowledge is illegal. Add this to the fact the transaction was over the internet and an interstate commerce transaction and I believe would fall under the U.S. Dept of Justice's (DOJ) Internet Fraud Division as well as that of the Federal Trade Commission's Interstate Commerce regulations. I hope that anyone who has had a similar experience with StubHub! will NEVER purchase tickets from them and spread the word, as well as not doing business with their parent company e-Bay. I ask all to file a complaint with the DOJ or at least view their web site at the following address: http://www.usdoj.gov/criminal/fraud/internet/
What Are The Major Types of Internet Fraud? (From the DOJ web site) In general, the same types of fraud schemes that have victimized consumers and investors for many years before the creation of the Internet are now appearing online (sometimes with particular refinements that are unique to Internet technology). With the explosive growth of the Internet, and e-commerce in particular, online criminals try to present fraudulent schemes in ways that look, as much as possible, like the goods and services that the vast majority of legitimate e-commerce merchants offer. In the process, they not only cause harm to consumers and investors, but also undermine consumer confidence in legitimate e-commerce and the Internet. Here are some of the major types of Internet fraud that law enforcement and regulatory authorities and consumer organizations are seeing: Auction and Retail Schemes Online. According to the Federal Trade Commission and Internet Fraud Watch, fraudulent schemes appearing on online auction sites are the most frequently reported form of Internet fraud. These schemes, and similar schemes for online retail goods, typically purport to offer high-value items - ranging from Cartier watches to computers to collectibles such as Beanie Babies - that are likely to attract many consumers. These schemes induce their victims to send money for the promised items, but then deliver nothing or only an item far less valuable than what was promised (e.g., counterfeit or altered goods).
The price difference between the ticktes I originally agreed to buy and the ones offered by StubHub is $137/ticket or $274 total.
Aaron of Marion IL (12/28/07)
I purchased Chicago Bears tickets from Stubhub. I paid $177.00 a piece for them, and then I received them; the face value is $82.00. I called them, and they told me there was nothing that they could do to help me. They told me that they do not regulate the seller's prices. The sellers can sell the tickets for how ever much they want to! Which is illegal! But Stubhub does not see it that way! I will never buy tickets from them again! I will tell everyone not to buy tickets from them, either!
Lauren of Gulfport MS (12/15/07)
I am sure I am one of many, but the scalping of the Hannah Montana concert tickets is truly disgusting. The tickets for the New Orleans concert on 1/26/08 are starting at $500.00 a piece and go upwards to $2000.00. FOR ONE TICKET. The tickets were sold out before they were even introduced to the public due to an internet presale for mileyworld.com members and I am convinced that all of the mileyworld members had to be deviant adults only interested in making a buck. A 'average' parent doesn't have a chance to get a ticket unless they are willing to pay the outrageous prices. I am truly disgusted at the entire thing and think each of these people should be prosecuted. Imagine these tickets originally sold for NO MORE than $64.00. Now I have to do all I can to keep my child from finding out about this concert since there is no way she will understand how we are unable to go when it has come to our town. We never even had a shot.
Mike of Charlotte NC (12/14/07)
I ordered tickets for a Springsteen concert but Stubhub later called me to say that the seller couldn't get the tickets I ordered, so they were not charging my credit card and were crediting $130 into my account. While I appreciate their goodwill gesture I'd much rather have the tickets; they are at a premium and Stubhub effectively took me out of line for other alternatives. I don't understand how they can advertise tickets that aren't already secured. This seems to border on false advertising.
The consequences were that I was precluded from getting tickets through another source while they took five days to determine they couldn't get my tickets. During that time I lost the opportunity to get a better value.
Elizabeth of Moline IL (11/25/07)
In May of this year I bought 4 tickets to the Packers vs Raiders game to be played on Dec.9, 2007. All the tickets were in the same sky box and same row. I received the 2 tickets in one sky box and 2 tickets for a different sky box. I called Stub Hub and explained that I wanted us all to sit together in the same box, which is how I bought them. I was sent an air bill to return the tickets to the seller and was told they would find me 4 tickets together. That was on Sept 18,2007. The air bill was faxed to me; I FedEx'd the four tickets to the name on the label. Every time I called Stub Hub they told me my tickets were on the way or they would call me back. Well no tickets ever came and no one ever called me; I always called them.
Today, November 25, I called to cancel my order. I was informed that the tickets were from two different sellers and I sent all four to the one seller and they never returned them.Randolph, a manager, now says that if the seller of 2 of the tickets does not respond, they will refund me for those tickets. They will not refund the other 2 tickets because they claim it is my fault for sending them to one seller. But I was sent by Stub Hub only one air bill and one address from one seller. Can you help me?
Susan of Walnut Creek CA (11/12/07)
My mom was told by StubHub to pick up the tickets across the street from the stadium before the game. When she arrived, she was told along with a dozen others that the tickets were at a different stadium across town. She ended up missing half the game retrieving her tickets at the other location and missed my brother's pregrame performance. The tickets were over priced and the stubhub office was not apologetic about the circumstance. I still haven't heard from them after filling out a complaint on the StubHub website twice. They should not be allowed to operate.
My mom paid $50 for parking since she had to leave the stadium and come back ($25 each). She missed my brother's pre-game performance at a national football game. She also paid $200 per ticket which is well over face value for a 49er Game.
Nellie of Muncie IN (11/12/07)
On March 8th, I ordered tickets through Stubhub. com for the Ohio State/Akron game to be held on September 8, 2007. My American Express card was charged on that date. I was told I would get the tickets on September 3rd. On September 5th, I was called and told the tickets would not be available and offered other seats. I took the seats because my husband and son had already made plans to attend the game. I went on the internet and compared seats. The seats Stubhub substituted were not as good as the ones I originally paid for. According to their own prices (they had them on the internet for sale), there was a $50 per ticket difference (cheaper). I asked Stubhub to refund my $100. They refused. They offered a $25 gift certificate. I told them I never planned to use Stubhub again.
I took the case to the Better Business Bureau in Stubhub's area. They pursued it but the only settlement Stubhub came up with was to go back to my credit card company.
I called American Express but their hands are tied because the transaction was more than 60 days ago. (Which Stubhub probably knew.)
I think there are several things wrong here. #1 is that they charged my Credit Card and got their money almost 180 days before the game. #2 they subsituted a ticket $50 cheaper than the original one. And by the way, the tickets were about $100 more than face value to begin with.
Their Fan Guarantee is worthless.
The consequences are that I am out $100.
Todd of Cranbury NJ (11/07/07)
I purchased tickets from Stub Hub only to learn that they only made the tickets available two hours before the event started. The venue of the event was at least two hours away from the Stub Hub pick up site. Stub Hub refused to allow me to pick up the tickets earlier or contact the seller to make other arrangements. As a result, I tried to resell the tickets because there was no way for me to pick up the tickets. The said the best way to resell last minute tickets was with a declining value system which after 24 hours is supposed to reduce the ticket value to a lower amount until the tickets or sold or the event passes. They waited at least 36 hours before reducing the price meaning I lost out on valuable time when I could have resold the tickets.
Craig Palmer of Topeka KS (11/03/07)
The web site www.stubhub.com is selling tickets to the kansas, missouri football game for hundreds of dollars a piece. This game is being played in the state of Missouri and the tickets have a face value of around $50 each.
I believe selling tickets above face value is illegal in the state of Missouri.
Tiffany of Highland IL (10/18/07)
I recently purchased tickets from StubHub for an up coming football game. I actually went around to different sites and compared prices and came up the same on all (even Tickmaster). I paid $508.00 per ticket. When I received my tickets a week later, the tickets were stamped with $98.00 each. I was was peeved that I was ripped off so bad. I even went to my teams site to order the tickets thinking if I ordered through them I wouldn't be taken advantage of. Of course they advertised StubHub as one of their ticket dealers.
Jennifer of Long Beach CA (10/18/07)
Stubhub website (owned by Ebay) guarantees the validity of the tickets and offers a fraud protect guarantee. I paid 4 times face value for concert tickets for my boyfriend's birthday present. We drove 100+ miles to the event only to find out the tickets were fake. We called stubhub over the phone that night, and after an hour on the phone they couldn't get us into the event, asked us to buy worse seats at the box office, and said they'd reimburse us for both. We have been getting the run-around for 3 weeks from this horrible company.
Ruined my boyfriend's birthday, couldn't get the same seats we purchased, victimized by staff who said our tickets weren't valid, and horribly emotional road trip.
Beth Miller of Kirkwood MO (10/12/07)
I puchased two tickets to Hannah Montana St. Louis concert three days before the tickets were available to the public on Ticketmaster due to not being Fan Club member. Stubhub confirmed my order, and delivered emails regarding 5 day turnaround on delivery. I had to contact them repeatedly before they admitted they did not have the tickets. They would not honor their ticket guarantee and then told me several varying stories about the reason they couldn't ship the tickets. In researching them later, I found several people who had similar experiences.
This event was to be my daughter'[s tenth birthday gift and she is DEVASTATED! This is unfair busiess practice and must be stopped.
Krista of Philadelphia PA (10/12/07)
On the day Hannah Montana Tickets went on sale, I went online to purchase. Only to find out they were already sold out. This was going to be an early Christmas present for my six year old daughter, who is in love with her. Only to feel disappointed that they are now selling for $300 by ticket scalpers, such as stubhub.com and toptickets.com. Why are these companies aloud to triple the price on these tickets? A middle income family is not able to afford $300 a ticket for a kids concert. That means I would have to spend over $1000 just to go. This is crazy!! What is going to happen if these companies don't sell the tickets. Noone is going to show up at the concert because of these bogus companies. Please help us in the Philadelphia area to make our childrens dreams come true.Thank you!
Heather of Goose Creek SC (10/09/07)
Purchased some tickets with through Stub Hub, never received the tickets, I have been told that it was a fraudlant transaction from the seller and now they will not stand behind their guarantee and refund my money. I have called several times and every time I get a different answer. Cost of tickets $547.00 plus I had to purchase a second set from another company for $270.00. All I ask is for my money back.
Sara of Buena Park CA (10/03/07)
I purchased tickets from StubHub for; Subtotal: $202.00 Shipping: $16.95 Commission: $20.20 Total: $239.15 My tickets price shows $43.50 with a commission of $10.65. and they stated we would have FanProtectTM Guarantee? I was overcharged and Lorretta would not give me a straight answer and she did not give me an option of a refund or to check my tickets she did not even know what type of tickets they were I was not given the tickets stated on the purchase and I have the email to prove it and the copy of the tickets.
Deborah of Summerdale AL (10/01/07)
I went online and purchased Justin Timberlake tickets for the Las Vegas show on 9/1/07. I purchased 4 tickets for VIP Bar on Stage tickets 1,2,3,4 on July 30.2007 . I paid a high premium for these tickets. I received my email confirming the purchase and would receive an email later with shipping information . The email I received stated that shipping would occur on expected 8-28-07 del on 8-30-07. I called stub hub and explained that we would be traveling and could the tickets be shipped earlier. I was told that someone would contact the seller and get back to me.
I waited two days and did not hear back, I called again and was told they had to leave a message for the seller and had not heard back from them. I waited two more days and called back, I was told the seller was waiting for his tickets and would send them to me as soon as he received. This was boguss information -- tickets where sold out and all VIP tickets where printed and mailed in July. I called back with this information and was told they would check with the seller and advise.
I waited one week and received an email telling me tickets where shipping Aug 14. I keep checking Fed ex with the tracking number and was told no package had been submitted for shipping. I called back to Stub Hub and was told they would contact the seller, but to be patience ( I followed up with emails for my record on these requests). On Aug 23 Fedex showed package begining sent delivery Aug 27. The package was delivered Aug 27 - In the package was for tickets VIP for seats 11,12,27,28 and a note telling us to disregard the numbers and get there early and only 30 of these BAR on Stage tickets where issued and they where one of a kind -- the seats didn't matter.
I trusted this and sent my daughter on what I thought would be a wonderful experience. on 9/1/07 my daughter calls me from the concert and tells me that their tickets and for general admittance by the stag. That the BAR on Stage tickets are coded correctly and provide you with a yellow band for your wrist. I had her go back and ask again as I was sure with the note we had the right tickets. She was forced to fight her way with general admittance tickets for the concert. I immediately on 9/1/07 emailed an complained about this , today after lots of email I was told because I did not contact them within three days of receiving the tickets I was not covered under the fan protection and they where sorry but nothing they could do.
James of Rockaway Beach NY (09/19/07)
I bought four tickets from stub hub to a Mets/Phillies game at Shea stadium for August 15. When I arrived at the stadium gate only two of my four tickets were admissible. Turns out Stub Hub sold two of my seats twice over. Once to me and another time to another party who arrived at the gate before I did. The two members of my party that got into the game spoke to the two ticket buyers and they bought the tickets from Stub Hub by the same named agent. Stubhub claims they are investigating the matter and that they would email and telephone me about this. They have yet to do either. I feel as if I should have received a refund already for these tickets.
I paid $200 dollars for these seats.
Rebecca of Chicago IL (09/15/07)
I ordered tickets in section 213 for the October 6th Texas A&M Football game. StubHub confirmed the order and charged my card for the amount. I then got a shipping number. Several days went by and the order had not been shipped. I called - waited at least 30 minutes for someone to come on the line - and was told they needed to contact the seller. I never heard back - I finally called again - waited on hold again and was told the seller sold the tickets to someone else, but not to worry because we were protected under StubHub's guarantee of providing Comparable or better tickets. Again, I waited and never heard anything. At this point, we had non-refundable flights booked for Texas. I was told if I came across comparable tickets to call them. I called twice about tickets that were comparable and was told that we couldn't get them. Finally, after hours spent on the phone with them and several false promises, I was offered tickets in the 100 section and told they were comparable. Tickets in the end zone in the 100 section ARE NOT comparable. So finally, I agreed to just take my money back. However, they did not fulfill their guarantee, their customer service people were rude and unresponsive and it was by far the worst retail experience I've had to date.
Several hours of my own time, being out twice the amount I spent as I then purchased a second set of tickets on my own and am now waiting for refund from StubHub and LOTS of aggravation.
Torin of Sebastopol CA (08/20/07)
This online Company promises to refund ticket price if not delivered by the time of the event. Ticket was not delivered in time for the event. They did not cordinate or recontact as to what could be done in order to obtain a ticket on time. I had to track down where the ticket was and go out of my way by 40 miles to pick up at a Fed Ex office. The company made contact two days later to say they would send a coupon for $40. The ticket price was $100 and it was not delivered on time. It, according to their web site should have been refunded!
Theresa of Virginia Beach VA (07/20/07)
I ordered ticket by phone on July 18,2007, for the Baltimore Orioles game on Friday, Aug. 10, 2007. When placing the order I was warned that I may be paying over market value for the tickets. I was then given a breakdown of the cost of the tickets, commission, and Shipping charges for Fedex 2 day delivery. I accepted the charges. I was told I would get an email confirming the order. I received the first email confirmin the order at 4:27 pm. That email confirmed my order and said I would receive a second email confirming that the seller has shipped your tickets (usually within 24-48 hours). The second email arrived at 4:35pm. It said and I quote again since the tickets for this event have not yet been printed and distributed they will be shipped to you as soon as the seller receives them. The second email then gave a ship date by Fedex 2 day of August 5, 2007. The second email is fraud and a lie. The baseball game is sold out. The tickets have been printed and distributed for months. Second it is impossible to ship Fedex on Aug. 5 because it is a Sunday. I was NEVER told when I placed the order or in the first email that there may be a delay in shipping of almost 3 weeks. I ordered the tickets 3 weeks in advance so I would have plenty of time to receive them. Stubhub does not disclose important information to phone customers.
I called and complained and was told I was guaranteed delivery by game day. But thats not why I ordered 3 weekes in advance. I have to travel to get to the game. If I don't get the tickets, I am out hotel charges as well as ticket costs. Had I been told the tickets may not be shipped for weeks I would not have ordered them. Now I don't have tickets and can't get other ones because them won't cancel the sale. Patrick S., a supervisor, agreed the phone operators don't tell customers that the seller may not have the tickets in hand and that when you pay for Fedex 2 day shipping it is for the sellers benefit to ship it to you at the last minute not for you, the purchasers, convenience. I am stuck. NO one at Stubhub will return calls as they said they would. All they will say is I SHOULD have known, and I SHOULD get the tickets by game day.
Patricia of Winthrop MA (12/17/04)
12.16.04 I decided to buy celtics for my stepson and his wife, I am not a fan and don't know what the tickets go for I typed in celtics tickets and clicked on STUBHUB, I purchased 2 tickets for 45.oo each, paid 9.00 fee and 995 fedex, for the 1.28.05 game (his birthday) I rec'd the tickets today, they are ten dollar tickets, Granted I did not read the disclaimer in my holiday rush, but isn't this basically scalping?? They refuse to take the tickets, back, and I have spent 108.00 and and humiliated to give ten dollar tickets as a special gift.. I am shocked that this is legal!! if it is, all the consumer protection agencies out there are not doing enough. Iif I went into boston and tried to sell those 10.00 tickets for 45.00 I would be arrested for scalping!!
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