StubHub Reviews

I was so excited. I booked the Bruno concert for my 22 year old son and I. It was a dream come true for me throw caution to the wind and spend $400 on concert tickets... but it was with my boy and BRUNO. OMG! About 4 weeks before the concert I was emailed by ticketmaster and told that my tickets were canceled because the seller that I purchased from overbought on Stubhub and I would have to contact StubHub. It was a complete scam on all fronts. I never received my tickets. Nobody took responsibility. My heart was broken, I was robbed $400 and it was so good that Discover didn't even refund my money. I hate STUBHUB ... DO NOT DO BUSINESS WITH THEM! Go direct through Ticketmaster. I pray 🙏🏼 for all the people ripped off from StubHub. I did everything under the sun to get my money back. THE GUARANTEE IS FALSE ADVERTISING! DON'T BUY!!!!

How is this company allowed to do business? They are selling something that doesn't exist. Once I learned they had no tickets of any kind I went to ticket master and bought 2 seats. Confirmed. Full Stop. When you see the website it appears you are about to buy tickets and once you pay you learn there are no tickets.

One of the worst companies I've ever dealt with. They have a Chatbot but claim that it is not an official communication tool. So my chat was not recorded and every answer that I got from the Chatbot at the end was a complete lie that Stubhub supervisor would not honor! What a scam! They told me that I can release the tickets to get my money back. That means try to sell my tickets and if they do not sell I am out of my money. They do NOT honor their Fan Protect policy that the Chatbot told me about and guaranty that my tickets are going to get fixed. StubHub will give you whatever cheaper seats they want and they take ZERO responsibility.

Never received tickets for BTS concert bought 3 months ago. Seller gave a non-working link for the tickets and unfortunately StubHub couldn't give me alternative tickets since there were non available within my ticket’s price range. So frustrated since I wasted time and effort to go the stadium. StubHub keeps letting scammers and fraudsters sell on their website and seems there’s no accountability! You can always get a refund but that’s not the point! I lost valuable time and suffered tremendously with anxiety and emotional distress dealing with StubHub!

Have used StubHub in past without issue. Now, extremely angry that I have not received payment for tickets they sold over 3 weeks ago. StubHub representatives have promised payment on two separate occasions, but it has not been made 3 weeks after the sale! Their customer service consists of a "chat box" where you wait for responses from their representatives without the ability to speak to someone in person. Just tonight, StubHub representative claims "they are on it" and told me to wait another 7 to 10 days for payment! Can't believe this is how they treat customers who have an issue!

I have been trying to get a pending payment resolved for tickets I sold on StubHub for over 4 months. I have followed up with Customer Support several times but all I get is "thank you for your patience" canned responses and vague promises that the matter is "under review by an internal team". Think twice before using using StubHub to purchase or sell tickets!

I hate this company! This was the worse experience I have ever had with purchasing tickets! It is now May. I have been reaching out to Stubhub since March about my tickets for my daughter. They kept saying “it will be escalated” blah blah blah. Seller sent my tickets to an email that was not mine and one of the reps basically tried to call me a liar so I had to get out of character just to speak to a supervisor to confirm that tickets were not accepted by me and were in fact sent to a different email and even the name was incorrect! I HATE STUBHUB!!!!

Scam artists, purchased a parking pass for a close lot to the venue, email shows the correct lot, when I click get tickets, it goes to another company’s website and shows they gave me a parking pass for a lot that is several blocks further and 1/5 of the price but charged me over $50 for it! Bait and switch much.

I purchased a concert ticket through StubHub, but although the company charged my payment, the ticket was never delivered to me before the event. Even though I could not attend the event, no refund was issued. When I contacted them, they claimed that the ticket had been sent after the concert had already started. A ticket allegedly sent after the event began is completely useless to me. Moreover, since the ticket was never actually delivered to me before the event, the service was effectively never provided, yet my refund request was still denied. This was my first time using StubHub, and due to this experience, I believe the platform is unreliable and causes harm to consumers.

We purchased tickets from Stubhub for the Eagles Concert in Arlington Texas Global Life Field and also purchased the "Parking" pass as well. When we got to the stadium, we found that we did not actually have a pass to get into the GL parking lot and had to purchase a 55.00 ticket to park there. The "Pass" that they sent us was a PDF for the Sleep Inn Hotel parking that was 1.6 miles from the GL venue. We asked for a refund and they gave us a runaround and refused. This is a total SCAM and not what we thought we were buying. We will never use Stubhub again! And do not recommend anyone else use either.