Complain about a product or service

Ticketmaster

Virginia of Ormond Beach, FL November 2, 2009

At 10 AM (opening sale time) not one ticket could be bought. We had at least 6 people on 6 different computers attempting to buy tickets. Sale price for tickets was a reasonable 25-59. One minute later tickets are e-bay are being sold for triple the asking price. The artist was good enough to price tickets so most could afford them, but the scalping (what else can we call it) is out of hand. Something MUST be done!!!

kaylyn of Scottsdale, AZ October 31, 2009

On October 10th or 13th, I bought a ticket for a rob zombie concert that occurred in phoenix Arizona last night, Oct 29th. the ticket was never at the box office, i called a couple times and talked to them. a few days before the concert occurred, i had called Ticketmaster to make sure that my tickets were purchased and they had been. i was told that i could pick them up at the box office at the concert. during that call, Ticketmaster had given me the number to call if anything went wrong.

I called that number last night, at 8:45 pm, shortly after the concert had started (my friend had gone to get the ticket to go to the show and had just informed me that no such ticket existed). I called the box office and they repeatedly looked, even under all last names starting with an "s." Anyway, I called the number i was given, and asked the guy where my ticket was. he refused to answer and told me to call him in the morning! I paid 85 for that ticket, and now that money is gone.

I emailed ticket master and called numerous times, the last time I talked to them, the lady in charge of refunding refused to refund me because the guy had told her that I called him at 10:30 and because I was supposed to pick up the ticket, not a friend. That was not the point, I would have gone to the box office if they told me they had my ticket, but they didnt.

I should be refunded because that ticket that I paid for never existed! The lady I talked to from ticket master was completely rude, and just spun herself in circles. I lost about 86.00 and I could have used that for groceries, instead of basically just giving it to some guy that took the money and probably used it to buy himself a ticket.

Aretha of Snellville, GA October 20, 2009

I purchased 3 tables of 6 at the Steve Harvey Freedom Friday party taking place on Friday 10/16/09 from 9pm to 2am at a cost of 193.20. Each table was to seat 6 guests and the tables were # consecutively as table #3 (seats 1-6), table #4 (seats 1-6) and table #5 (seats 1-6). When I and 12 of my guests arrived at the party at 9pm, we gave the door our tickets to enter the event. The venue staff kept the ticket stubb for most and a couple of people retained their stubb. As the additional 6 guests began to arrive, there was not a 3rd table available. The ticketmaster list of tables did not show the sale of the 3rd table at all.

In speaking with the event personnel in charge, Ms. Elisha S., she reviewed a printout from ticketmaster and the 3rd table was not listed on the report at all. Approximately 10:15 a 3rd table was dropped across the room for the remaining guests in my party. It was away from the other 2 tables in my group which was an issue as there were 18 of us attending this event together as a group. The venue did not have the proper table cloth or centerpieces for the 3rd table as this last minute make shift table was the best anyone could do.

This angered and upset 3 of my guests who decided to just leave the event around 10:30pm as they were not pleased with being stuck at a table that was away from the group and the table was not properly dressed as if thought they did not pay the same full price that everyone else paid for their table and seating arrangements.

Everyone in my group paid 33 to split a 6 seat table but 6 of the members were treated unfairly and want their money back which I don't have to give back because I paid it to TicketMaster and TicketMaster screwed me and my guests by not telling the venue and Steve Harvey Foundation that they sold 1 more table which happened to be my table.

Mary of Burnsville, MN October 14, 2009

On Sunday October 11th I tried to purchase 6 tickets for the Shrine Circus, I had coupons for buy 1 get 1 free. To no avail the screen kept coming up that there weren't any available. On Monday I called Ticketmaster and was told tickets for the night I was looking for were sold out so I asked about another night - yes, there are some available - I explained that with the date change I would need to check with the friends that were joining us & I would call Ticketmaster right back. I called back within 10 minutes and told that ALL shows were sold out of buy 1 get 1 free seats.

On Tuesday I called the venue where the circus is to be held and was told no, there are plenty of seats available and the person commented on other calls she had recieved. From there the person at the venue gave me step by step instructions on how to order buy 1 get 1 free tickets, explaining that it's confusing to people that choose to buy online. FINALLY, I got the tickets I needed. Looking over my billing I noticed the 5+ dollar "convenience fee" - what convenience???

Today I called Ticketmaster to complain, 1st I was put on hold for a supervisor, waited 10 minutes and my call was transferred to Travelers Advantage - I was told to call back. I dialed again and sat on hold until Mike came on the line asking me how he could provide world class service for me today - what a sham - after I explained my situation he informed me that it was convenient for me to order online and not go to the venue to purchase my tickets - bulls... - finally he put me on hold for a supervisor of some sort - 17 minutes later...... Crystal came on the line and was totally worthless. In this economy they are so fortunate to have jobs and this is how this company does business?? I will go out of my way to purchase direct and will also share my thoughts to others - word of mouth is a big thing. A positive is that my daughter will be thrilled to see the Circus.

Lance of Painesville, OH October 8, 2009

First, I purchased 8 pavillion tickets for a September 2, 2009 concert to see Blink-182, Weezer, Taking Back Sunday, and Chester French at Blossom Music Center in Cuyahoga Falls, OH. The tickets were 53.50 each. After the best friend of Blink-182's drummer died, they postponed the date of the show to September 30, 2009. This would not have been a major problem. Then about a week before the concert, it was announced that Weezer, Taking Back Sunday and Chester French would not be appearing at the concert. Weezer was probably the reason that most of the people bought tickets to the concert in the first place. It was then announced that Fall Out Boy, All American Rejects, and Asher Roth would be the new opening bands. In my opinion, none of these bands were worth the price of the tickets without Weezer being there. To make matters worse, All American Rejects and Asher Roth did not play at the concert. There was only Fall Out Boy and Blink-182. Neither band played for long enough to make up for all of the line up changes and cancellations. To sum it up, they changed the line up of the concert with bands that were not worthy of replacing the originally scheduled bands. Then, only half of the newly scheduled bands decided to show up for the concert. Myself and many others would not have bought tickets for this show if we knew that we were going to get robbed like we were.

Elizabeth of Bradenton, FL October 5, 2009

I have been waiting to purchase tickets for weeks for the ALDS from ticketmaster. I finally was able to put in an order today for tickets for wednesdays game and it was processing until I got kicked out after about 15 minutes and then I had to go back in by then the tickets were sold out. I am so disgusted with ticketmaster. They constantly sell to scalpers and limit ticket sales to everyone else. This is not the first time. near stroke from aggravation

Maureen of Pontiac, IL October 2, 2009

I purchased Miley Cyrus tickets for my daughter who attends college in chicago for Oct. The website says that for paperless tickets you must present an ID and the credit card it was purchased with. I will give her my license and she is an authorized user on my credit card. However, now the rules have changed and I have been told that I must physically go to the concert to allow her to get in. One "fine print" says it is recommended, my email confirmation just says a valid photo id...doesn't specify it must match the card. I was transferred four times and told two different things. I cannot go to Chicago to take her to the gate..how ridicules it that?! But if I don't she cannot use her tickets.

richard of New britain, CT September 29, 2009

On August 26 I bought tickets to an event in Boston on October 10. As of today (9/29), I still had not received the tickets. I called Ticketmaster...they wanted to charge me more for tickets by e-mail, and charge me even more for pick-up at the box office. I called the Theater Manager and complained. He said "we always have problems with Ticketmaster."

So I called Ticketmaster again, but this time I told them I'd be contacting the Attorney General of MA to register a formal complaint. 15 minutes later.... my tickets were ready to print with (allegedly, anyway) no additional charges. (I'll believe that when I check my credit card bill next month, and the month after that, and then again the month after that.) And I will be writing to the Attorney General anyway. Ticketmaster? Crooks, plain and simple.

Gregg of Montvale, NJ September 23, 2009

I bought tickets to the USOPEN tennis tournament from Ticketmaster and used the ticketfast option which is internet delivery. On the day of the event I went to print the tickets and it did not work. The agent I spoke to said they oocassionally have this glitch in the system and said he would email me the tickets within 20 minutes. An hour later I had not received the tickets and the event had already started. I called again and the new agent said they would email the tickets and after another hour I had not received them I asked for a refund. The next agent I spoke to said I should have requested that I pick up the tickets at "will call". I never even knew that was an option and they did not mention it to me! They said they guarantee entry not delivery of the tickets! End result is they would not refund the ticket and I am out 203.

Robert of El Paso, TX September 18, 2009

If you purchase a concert ticket from Ticketmaster and decide to also buy the BluePrint 3 CD you pay ticketmaster and later they send you an email telling you where to get the CD - with an additional shipping and handling cost of over 70% of the price of the CD (same price as any brick and mortar store, plus 70%). Worse, you then enter the "redemption code" at musictoday.com and you are charged again for the CD plus S&H. All in all, about 25 for a 9.99 CD. Musictoday.com then denies knowledge of the deal.

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