Complain about a product or service

Ticketmaster

richard of New britain, CT September 29, 2009

On August 26 I bought tickets to an event in Boston on October 10. As of today (9/29), I still had not received the tickets. I called Ticketmaster...they wanted to charge me more for tickets by e-mail, and charge me even more for pick-up at the box office. I called the Theater Manager and complained. He said "we always have problems with Ticketmaster."

So I called Ticketmaster again, but this time I told them I'd be contacting the Attorney General of MA to register a formal complaint. 15 minutes later.... my tickets were ready to print with (allegedly, anyway) no additional charges. (I'll believe that when I check my credit card bill next month, and the month after that, and then again the month after that.) And I will be writing to the Attorney General anyway. Ticketmaster? Crooks, plain and simple.

Gregg of Montvale, NJ September 23, 2009

I bought tickets to the USOPEN tennis tournament from Ticketmaster and used the ticketfast option which is internet delivery. On the day of the event I went to print the tickets and it did not work. The agent I spoke to said they oocassionally have this glitch in the system and said he would email me the tickets within 20 minutes. An hour later I had not received the tickets and the event had already started. I called again and the new agent said they would email the tickets and after another hour I had not received them I asked for a refund. The next agent I spoke to said I should have requested that I pick up the tickets at "will call". I never even knew that was an option and they did not mention it to me! They said they guarantee entry not delivery of the tickets! End result is they would not refund the ticket and I am out 203.

Robert of El Paso, TX September 18, 2009

If you purchase a concert ticket from Ticketmaster and decide to also buy the BluePrint 3 CD you pay ticketmaster and later they send you an email telling you where to get the CD - with an additional shipping and handling cost of over 70% of the price of the CD (same price as any brick and mortar store, plus 70%). Worse, you then enter the "redemption code" at musictoday.com and you are charged again for the CD plus S&H. All in all, about 25 for a 9.99 CD. Musictoday.com then denies knowledge of the deal.

Greg of Martinsville, IN September 13, 2009

I purchased 12 tickets for the Family Night Package to the Barnum Bailey Ringling Bros. Circus for my daughter and 9 of her friends for her birthday. The package we bought online were for the 7:30 show. When we get there with 10 kids in tow, we get our tickets at will call and try to go in and the person accepting tickets said the tickets were no good and they were for the 11:30am show. After telling the people at will call, they said call ticketmaster and get a refund and that it has happened to several people over the past couple of days. Ticketmaster said that I must have hit the wrong button even though my reciept says FAMILY NIGHT PACKAGE with NO TIME ON IT and they were not going to refund me my 314.00. So to not make the kids upset I had to purchase 12 additional tickets just to get into the show a half an hour late and seats that were much further away. PLEASE DO NOT PURCHASE FROM THEM! You may be a few rows back but purchase from the ticket window or front office and save yourself some money and troubles.

Allen of Starkville, MS August 30, 2009

I was recently purchasing tickets for the upcomming New Orleans Saint's football season. I selected 4 games and had successfully bought 2 tickets for 3 games. I selected tickets for the Cowboys game and thought I had selected 2 out of a block of 16. I recieved conformation emails for the previous 3 games saying my tickets could be downloaded in a few weeks. When I recieved my conformation email for the Cowboy's game, I was informed that I had purchased 16 tickets for 2300 (tickets plus a 300 service and handling charge) and that my tickets were ready to download NOW. It had only been a matter of hours since the purchase. I called ticket master and they said they couldn't refund the difference because there was no way for them to recover thier fees, but I could re-sell them on ticketmaster. This would cost me another 300 in "handling fees", and they would probable charge the purchaser another 300 in "fees". This seems very odd that the "cheap" tickets I bought would take weeks to download, but the 2300 "purchase" took only hours. Makes me wonder if there is some sort of scam they are running.

Scott of Spokane , WA August 28, 2009

I purchased tickets for my daughter to attend the Miley Cyrus concert in Tacoma, WA. At this perticular concert they have started what they call a "paperless" ticket to avoid scams etc. Unfortunately we are not able to attend, so I started contacting Ticketmaster to find out what I could do. Well come to find out, I cannot sell them, print them to give them to another family member or friend or get a credit/money back in any way shape or form. They have an "insurance" company that will review your request, but they need a claimform completed say you have a medical condition, you relocate for your job to another city, or you are in a car accident on the way to the concert ~ you MIGHT get your money back then. I think it is rediculous to go through so much to get my money back or at least another alternative to turn this around. If I am not able to go, I would love the opportunity to give the tickets to someone that would never otherwise have the means to go ~ and I cant even do that! It is 195.00 that I am out now and cant even get the chance to pay it forward for someone else! I will never deal with Ticketmaster AGAIN!

Chad of Braintree, MA August 24, 2009

As I was trying to use Ticketmaster's website to place an order, I kept getting throttled back. "Please note. We limit the rate of web page requests that can be made by individual users in any given time period. Your web page requests have exceeded these limits and your access has been temporarily disabled. We impose these limits to protect the web site from automated programs, as part of our efforts to promote fair access to tickets. Please allow several minutes and then try again. "

I wasn't clicking though their site across any more pages than the core ordering system. I gave up on the website once I finally got a non-throttled page telling me that I had taken too long ordering and so my tickets had been released.

Carol of Zachary, LA August 17, 2009

Bought 2 tickets to see the Jonas Brothers Concert New Orleans Arena. The seating arrangment that was advertised for the section that we had seat were not number right we were suppose to sit by the runway stage and we were sitting on the oppisite side very very very upset over this. Been waiting since Easter 2009 to see this concert. My granddaughter 11 years old was very very very upset because we were suppose to set by the stage and some idiot number the seats wrong. So the people that were suppose to sit where we were suppose to sit came out smelling like a rose. It is false advertisement on ticketmaster.

Gary of Los Altos Hills, CA August 15, 2009

I ordered 2 adult and 2 youth tickets for a King Tut exhibit at the De Young Museum in San Francisco. I confirmed the number with the salesperson to make sure. When I went to Will call to pick up the tickets....I was surprised that I was charged for 3 youth tickets. When I called...they told me that there was nothing they could do.....

Bruce of Maumelle, AR August 11, 2009

Apparently there is a check box that says SAVE 25 ON YOUR NEXT PURCHASE - free trial - (after that pay 9 a month for the rest of your life until you Cancel). This is a huge ripoff completely condoned by the company. No one in their right mind would pay 9 a month to save 25. It is a checkbox ripoff. Currently challenging this through American Express and have reported this to the Arkansas Attorney General.

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