Complain about a product or service

America's Best Contacts and Eyeglasses

Mary of Smyrna, GA November 8, 2008

Went in to get my 15 year old son two pairs of glasses for 69.95. I was told it was a GA STATE LAW that he had to have polycarbonate lenses because of his age, even though he does not play sports and uses the glasses for school. His prescription is very low, -1.25 for both eyes, and plastic lenses should have been fine. Instead of 69.95 for two pairs of glasses, they wanted 157.00 for one pair and 225.00 for two pairs.

I drove across town to get a better deal and ended up with nothing. I am looking around for another place to get glasses. I think this place is a scam.

Ashley of Schaumburg, IL October 24, 2008

After work I had made an appointment to go to America's Best to get an annual eye exam. I had called to set up the appointment and get all of the pricing information correct, as I am on a fixed budget and I needed to know almost exactly how much I was going to spend. When I called them, I told them I am not renewing my membership, as I am in the military and may be moving out of the country. The man I talked to on the phone was very polite and told me how much the eye exam would cost and that the coloured contacts would only be 5 more than the clear contacts.

When I got there, it was a whole different story. The person behind the desk was very polite, as was the man that blew the air in my eyes etc...but when I actually saw the doctor he was incredibly rude. He kept on lecturing me because I don't have a back up pair of glasses and I've gone without contacts for 2 days. He went on and on about it and kept on insisting that I joing their eye care club again. I went back into the lobby and waited for about 15 minutes until they decided to check me out. This time I was dealing with a man named Greg. This man had absolutely no sense of customer service AT ALL! He got mad at myself and my mother (who was paying for the exam, contacts etc) because we wouldn't join the eye care club. We tried to explain to him that I will be in the military in a year, and I'm not sure where I will ve moving. He came back with smart comments about how there are America's Bests in every state, and that the military only gives you huge old dorky glasses.

When we talked about pricing, he told got mad because I didn't tell the doctor I wanted coloured contacts, which I didn't know had to be specified to the doctor. He also told me that the contacts which were priced over the phone at 5 more than clear contacts were actually DOUBLE the price of clear contacts. I did not get a name of the person who told me this, so I was forced to pay full price. Greg went to go get the doctor to tell him to adjust my perscription and on his way back he made comments like I can tell this is going to be a long night and I never thought I was going to have to deal with this when I came into work today all aimed towards me. While the doctor changed the perscription, Greg went to the back to get the contacts that I told him was too much money for me.

When he came back with the contacts, I couldn't understand why he had gone in the back to get a box of contacts that I told him I could not afford, and did not tell him that I was going to purchase them. When he was changing the perscription the doctor was also lecturing me once again about buying a pair of glasses. When Greg came back and my mother told him that she was only paying for the exam, as per my wishes, he looked at me and in said I walked all the way to the back room to get these contacts and now your not going to buy them. As my mom was writing out her check he told us that because I am joining the military that he was going to do me a favor and try to lower the price on the contacts. He put extra emphasis on favor, and said it about 15 times total.

I had to make a follow up appointment for today, and get off of work early because they aren't open when I get out of work. I have to deal with Greg again, which I ABSOLUTELY DO NOT want to do, and I have to buy a pair of glasses, but not from America's Best.

Patricia of Waldorf, MD October 22, 2008

Their advertisements splashed all over TV and in the store is false advertisement--I went in to get 2 pairs of eyeglasses and ended up spending 291.00 somehow, before cancelling my total order--very unprofessional people working there.

Eileen of Johnston, SC September 1, 2008

We made an appointment this past weekend for my 17 1/2 yr. old son who has been a contact wearing customer of Americas Best for seversal years now. The receptionist I talked to became very rude and actually hung up on me as I was asking questions and trying to understand why it was absolutely mandatory for me to have to be present at the appointment. We live a long way from the store and I told her I would be glad to give phone authorization for my son to come alone and make his own decisions of any needed to be made, after all he is only 5 months away from being 18 and is extremely mature, owns his own business and is engaged to be married next year. So, I think he can make a decision about his own body now.

I did NOT raise my voice, cuss or become rude myself; but the absolute disrespectful treatment and total lack of customer care and/or kindness that I received by this representative of Americas Best, was unbelievable. She did not even attempt to help me understand why this was the rule, she just kept repreating in a rather nasty tone, that I just HAD to be there, and THAT'S THE RULE; then she breathed a disgusted breath and hung up on me!

Being there was not ultimately the issue with me, however, I just wanted to understand why there was this unbendable rule for a young man this age who was already a contact wearing customer of this establishment. Her rude behavior and obvious complete lack of respect and training to work with customers, quickly became the bigger issue. We may not go back to this business again and we have 4 glasses wearing members in our family and know many people who do go there and we will share our feelings. We will really have to think about dealing with them again. I totally agree with the man who wrote a review on 5/19/08 about Americas Best overall service and customer relations (or lack thereof). We have noticed in the past, an abrupt, less than ideal handeling of customers while there in the past; but this was our first real personal experience that was horrible!

Jared of Woodstock, GA August 1, 2008

I had an appointment in October 2007 to get contacts and glasses. At that time I only purchased frames; however, my puppied chewed them up this month so I started wearing my trial-pair of contacts they gave me during my first appointment. This week I went to Americas Best to order new contacts and glasses. Since my glasses were not going to be in for 2 weeks, I ordered contacts. They didn't have my perscription in stock, so they gave me a trial pair to wear until they come in.

The person helping me completely messed up my order and perscription. I wear a +2.23 and +3.25; she gave me -2.25 and -3.25 contacts and orderd the same wrong perscription. I didn't realize this until the next day. I called to have them cancel my order. I was told someone would call me back. No one did. I called again, and they said they would work on it but they weren't sure how to do it... and again, someone would call me back. No word from anyone. Finally, I contacted America's Best again and they said they would refund my credit card.

Because of their mistake, I am wearing glasses that have been taped together to work until my new glasses come it. Their customer service is terribly slow and does not show concern to help you.

Barbara of Schaumburg, IL July 8, 2008

I re-ordered my contact lenses via phone to be delivered US.mail. by a cc purchase. The lenses arrived and they were the wrong prescription My left I prescription is(+1.50) they sent (+1.25)I informed america's best of this error and they stated they will ship the correct lenses out immediately.

I recieved an e mail stating the lenses are not in stock and I would have to wait for the shipment to come in. I called and E-mailed America''s Best coperate office and explained the situation and I informed them that I was displeased that I have to be inconvienced due to their error and now I am without Lenses.I aksed them to pay for this mistake and they implied we will pay for one box of Lenses only. I want a full refund and it is totally their error and negligence on their part.

This is still a medical mistake and they need to pay for my lenses and admit to their error, but instead they kept blaming the other office, and it made me sick inside to see upper management pointing the finger instead of owning up to the company's mistake as well as offering an apology but NO ONE ever said they were sorry. I am fed up and I want all of my money back.ALL OF IT!

My eyes are tearing because i need my lenses, I have headaches without them and it is very difficult for me to see clearly, I am having headached and I hever get headaches

Barbara of Schaumburg, IL July 8, 2008

I re-ordered my contact lenses via phone to be delivered US.mail. by a cc purchase. The lenses arrived and they were the wrong prescription My left I prescription is(+1.50) they sent (+1.25) I informed america's best of this error and they stated they will ship the correct lenses out immediately. I recieved an e mail stating the lenses are not in stock and I would have to wait for the shipment to come in. I called and E-mailed America''s Best coperate office and explained the situation and I informed them that I was displeased that I have to be inconvienced due to their error and now I am without Lenses.

I aksed them to pay for this mistake and they implied we will pay for one box of Lenses only. I want a full refund and it is totally their error and negligence on their part. This is still a medical mistake and they need to pay for my lenses and admit to their error, but instead they kept blaming the other office, and it made me sick inside to see upper management pointing the finger instead of owning up to the company's mistake as well as offering an apology but NO ONE ever said they were sorry. I am fed up and I want all of my money back. ALL OF IT!

William of Joplin, MO June 21, 2008

Had an eye exam on April 19, 2008, and ordered 2 pair of glasses (regular and sunglasses). I told them I needed prisms in my glasses and they didn't believe me. They said my glasses were indicated as express delivery (5 business days). It took 2 weeks (May 2) to get them. Someone put them in storage area without indicating on the computer that they arrived.

The perscription was wrong. Scheduled 2nd appointment (May 8). At that appointment they decided I needed prisms. They said my glasses would arrive in a week. They arrived in 2 weeks (picked up May 23).

Perscription still felt a little strange (warped vision on outside edges) but they said it was due to the prisms. Ordered my sunglasses and they said it would take a week for delivery. TWO WEEKS LATER (June 6) they were in and were the WRONG PERSCRIPTION (no prisms).

They sent them back to get the right perscription with prisms and told me they would be ready in 1 week. Called 2 weeks later (today, June 21) and they said the glasses should be in soon. I do not want to do business with America's Best in the future.

Nicole of Augusta, GA June 5, 2008

I went to Americas on 3/31 for my annual contact and lens exam. It was the Augusta, Georgia store on Wrightsboro Road. I have always used the Acu View 2 disposable contacts. The doctor suggested I try the Acu View Oaysis Advance because I told her I sometimes fall asleep in my contacts. I bit. Now, I would like to go back to my Acu View 2 contacts that I have been wearing for the past 13 years. You know what they told me? I cannot go back to the Acu View 2 contacts unless I pay the 30 for a follow up exam. 30? Follow up? I was not told I needed to come back after 2 weeks for a follow up exam.

I am 30 years old...I go to all my appointments. I asked the girl...the doctor was supposed to tell me about the 2 week check up? No, she said...one of the other associates. Well, I tried to stress the fact that I bought my contacts...and I left. No one told me about a 2 week check up. That was my first and last time going to Americas [Best]. My prescription was made strictly for Oaysis contacts. I was under the impression the doctor was suggesting I TRY the contacts... I didn't know I was locked in forever in using them! Now, I have to pay them 30 more dollars if I want the contacts that I want in my eyes. I will not give them another dime of my money.

I am now wearing only 1 contact in my right eye. I have to buy contacts for my eyes that I do not like. In order to get the contacts that I want for my eyes, I have to give them 30 more dollars, then buy the contacts.

Tanner of St Paul, MN May 19, 2008

The morale at this place is unbelievably low. I think these people need to learn SOCIAL SKILLS in order to deal with the public. It doesn't seem to matter which location I go to, or who I speak with over the phone. They are always very rude, and sarcastic! I don't know how they stay in business with the attitudes. I've had it with them. They lost my business. And I am going to tell everyone I know not to bother with them.