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Robert of Englewood, CO May 16, 2008
i recieved a call saying glasses are ready for pickup i show up tell them my name amanda the clerk says have a seat i will go get your glasses so i am waiting after 20 minutes pass by i ask if they are ready yet she says she is working on it meanwhile a customer walks in they are immeadiatly helped and out in 15 minutes then another couple they are helped quickly and out in afew minutes by now its been an hour ihave been waitng iask how much longer and she says i will have to come back in a couple of days i tell her why did you call and say they are ready then have me wait for an hour and now tell me to come back in a few days she doesnt even say sorry are anything she just walks away like nothing
i get home call the store to complain to manager she says she doesnt know why i was told they werent in when they were in and if i would like to come back and pick them up i was treated very rude this very un professionalfor a company that is in many states she says well we can send them to you this employee needs to be fired and i need an apology Lauren of Bolingbrook, IL April 29, 2008
Are people seriously complaining about this? The sign CLEARLY states 2 pairs for 69.95 including single vision plastic lenses and two 49.95 frames. If you want a more expensive frame, or you need a bifocal, or a thinner lens, or want to add transitions, it's gonna be more money. DUH. America's Best is still cheaper than other eyeglass places. And its 7-10 BUSINESS days for the glasses to arrive, that does not include weekends or holidays. A lady complained because her brother was a -10.25 and she thought he was gonna get regular plastic lenses? No one would be able to make those! He obviously needed a thinner lens are you kidding me?
And as for the visual field test, it's given as an option, you are not required to pay the extra 15. I had a great experience at America's Best in Bolingbrook. Everyone was super nice and made me feel comfortable, and I paid a LOT less than going to other places. So to all the people who complained, if you're unsure about pricing, ask questions before you get the exam done.
Anna of Indianapolis, IN April 22, 2008
On my day off of work I finally decide to go get my eyes examined so I can get new contact lenses. After doing the math, I deduced that America's Best was the most economic for what I was getting. After entering the store, the woman at the front desk was unbelievably rude and had me sign a sheet of paper. This paper was a form to confirm that I had recieved some type of information about their privacy policy. When I asked her what this was, she pointed at some brochure and told me I mean, you can take that if you really want it. Um, aren't you supposed to give it to me? Aren't I signing a sheet of paper stating that you did give me this? I was stunned that she treated me like a complete idiot for not knowing that.
I also work in the customer service industry and if I had been shopped by the state, I would have been personally fined 10,000 and my corporation 50,000. And those are just fines, not including a possible suit. Given I do work in a completely different field, customer service is customer service. As for me, I would rather just dish out the extra dough and go to Lenscrafters where I know I won't be treated like dirt. And that's what I intend to do. Oh yeah, and I forgot to mention a family came in right after me and all of the sudden she was so nice and smiley. Hmm. Was it me? What did I do to her? I initially thought she was just mean to everyone, but I guess it's just me. Wow! I'm sorry to all the other employees that work for this company and are paying the price for a few rude people. Hopefully they can identify who they are and report them.
I will NEVER step foot in another America's Best or recommend it for as long as I live.
Calvin P. Moore of Capitol Heights, MD April 1, 2008
America's Best advertises 2 pair of glasses for 69.95 including eye exam. What they fail to tell you is the glasses don't include your prescription. So my 69.95 glasses cost me 212.68 because the prescription lens were 138.00 in addition to the price of the eyeglasses. This was for poly carbonate lens which don't break and are scratch resistant, and a slight tint. Don't get me wrong, I think 106.00 for a pair of glasses including an exam is a great price, but with signs splashed all across their windows proclaiming TWO PAIR OF EYEGLASSES INCLUDING EYE EXAM FOR 69.95, this is false advertising or at the very least misleading. As I said the prices are great and the company should know it doesn't have to resort to tricks to lure customers in or to keep them.
None, but I think the company should be forced to be more honest in their advertisements.
Mary of Carpentersville, IL March 21, 2008
I went to America's Best Contacts & Eyeglasses with my brother who wanted to take advantage of the Free Exam and 2 pairs of glasses. We had never been there before. First of all, he had a 5:30 appointment, yet we waited for about a half hour before he was seen. My brother finally had his exam and ended up paying the extra 15 for the visual field test. I have been wearing glasses since first grade and have never been given a visual field test. I even worked for an opthamologist who only gave that test when necessary. So when it was time to choose frames, the employee who was helping us did not have a customer service type of personality. When she did talk, she mumbled and just wasn't very conversational. It felt very awkward and uncomfortable that she wasn't explaining things as she processed the order.
Then all the sudden after choosing a 49.95 frame, she tells my brother that since his prescription is so high(-10.25) that the price is higher! He has a very tight budget, and this was not a pleasant surprise. The total was 233.00. She told us that this offer only applied to prescriptions that were -2.00 or lower. That is about what reading glasses are! He almost said to forget it and just pay for the eye exam, but he went ahead with it. We walked out of there absolutely astonished. What kind of bait and switch is this? We figured that other people must be getting deceived by this offer, as well. That's when we decided to look on the internet for complaints. There are plenty. Wish we had know this before. My brother is thinking about canceling the order tomorrow just on principle alone. They ought to rename the company America's Worst.
Keyla of Chicago, IL February 2, 2008
I made an appointment to be seen at the America's Best location 5507 (Brickyard, Chicago) for Thursday, January 31 at 5:30 p.m. for myself and another person. On this day, the Chicago area was under a severe snow storm warning, and I called to let the staff know we would be running a few minutes late. We arrived at the store only ten minutes late and was told we could not be seen because the doctor leaves at exactly 6:15. Not only were we not given the option to reschedule, but a group of walk-ins came while I was there and the receptionist proceeded to take their information to be seen! I then called another location, 5511 ( 26 N. Wabash, downtown Chicago) to make an appointment for the following day, Friday, February 1, as this location is closer to where we work. My appointment was scheduled for 5:30 p.m. We both had to leave work a little early to make the appointment, but when we arrived, the store was closed due to weather--though we had been cleared of the storm warning since 1:00 p.m. that afternoon, as announced by the local weather stations. Neither of us received any notification that the appointment would have to be rescheduled or even canceled. Nor was there any sign on the door with this information.
The following Saturday, February 2, we both received a call at 9:15 a.m. from the downtown location in an attempt to get us to reschedule, I explained that I would now make an appointment with a location closer to home and not at that location. About 2 hours later, we both received several calls from another staff member trying to persuade us to come back. Again it as explained we would find something closer to home. I find it frustrating that no call can be made to notify us about cancellations but several calls can be made to get us to come back. We have both been customers of America's Best for some time now, but have now decided to go through another provider.
Bill of Schaumburg, IL February 1, 2008
It's been four weeks since I ordered my glasses. The first time the prescription was off. I sent those back . Now I'm waiting for two more weeks. I'm leaving for vacation today with no glasses. I was told they would be in today for sure; however, none of the staff showed up for work today. I guess the snow was a good reason for no one to show. Come on people, we live in new suburbs; our streets are plowed . Never ever again.
Heather of Chicago, IL December 20, 2007
I went to America's Best Contacts just like everyone else because of the 69.95 special. My total? 264. It's been 3 weeks, and I still don't have my trial pair of contacts. I have been in there 3 times. Nobody has called me to let me know anything. If you think you are getting a deal, you aren't. The frames are cheap quality, too. Also, I told them I didn't think my prescription was right, but they said it was. I have been wearing the glasses for 2 weeks now and my eyes aren't used to them. They won't give me a new exam to check my eyes.
Kelly of Fort Collins, CO October 22, 2007
On January 24, 2007, after having my 3-year-old son's eyes examined by a pediatric eye doctor, I went to America's Best to pick out glasses because of their advertised 2 pair of kids' glasses for 79.99. They tried to talk me into upgrading, but I did not. It took 2 weeks to get the first pair of glasses instead of the week promised. The second pair was in the lab for another 3 weeks. When they finally came in the technician broke the frame when she was trying to adjust them. So we waited. When they came he wore them but was cranky. After some time I took the glasses to a different vision center and had them tested, compared to the Dr.'s prescription. Turned out the prescription was too strong!! They said that it would definitely cause him to have headaches and blurred vision! I called and talked to the America's Best manager who said it is they don't refund if it is after 45 days of purchase. I didn't have the glasses for more than 45 days after purchase. They will not refund 34.00. I want an apology and other parents to know about America's Best not double checking prescriptions for glasses.
Who knows if this will have any long-term affect on my little boy's vision or progress.
Sandy of Rochester, NY August 25, 2007
Made an appointment for my son to have his eyes examined for contacts. Was told it would be 69.00 for the exam. After his exam I was informed that he would be given a trial pair to wear. If everything looked good I would receive a written prescription. But, in order to get the trial pair I had to order at least one box of contacts.
His prescription is different for each eye so I have to order at least 2 boxes and he has astigmatism (which we already know) and the contacts the optometrist recommends are 50.00 per box. This kid has been wearing contacts for years and I have never paid more that 20.00 a box.
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