Complain about a product or service

America's Best Contacts and Eyeglasses

Charlotte of Nampa, ID August 21, 2007

I wore them home and tried to read and felt sea sick. I found the nose piece was attached 1/8 inch higher then the other. I returned them and had the frame ordered as a replacement. I called on Aug.8 and was told they were on order. On Aug. 17 I called the customer 1-800 number and was told that the glasses were in the lab and my 30 days for a refund was up in 2 days. I went to the store and demanded my refund and was asked if I wanted another pair. After sternly telling them NO'GIVE ME MY MONEY!, the manager said she forgot the pin # and corporate was closed.

Andy of Deer Park, WI June 19, 2007

Bought two pair of eyeglass lenses from them about 10 months ago. Paid about 680.00 for the four lenses and reused my existing frames. The doctor told me I had early signs of diabetic cataracts but they were not yet operable. The lenses I got gave me blurred vision. Four visits later I finally got to see the doctor after I threatened a lawsuit.

The doctor changed the prescription. It took four weeks to get two new lenses and another four to get the other two. My vision was still blurred in my right eye. They said it could not be corrected. I suffered with bad vision for ten months until I finally went in to see a reputable doctor. Diagnosis: operable cataracts, 20-20 vision immediately after surgery.

Mike of Park Forest, IL August 24, 2006

I went to this company because I have limited funds at the moment, and they advertise two pairs of eyglasses for 69.95 with a free eye exam. When I pick the frame ( the correct priced frame), and get set to pay for them, I was floored! My 69.95 glasses were now 255! They said it was because of my prescription that it would cost so much. Well, there ad says 69.95 for single vision plastic lenses. That's what I wanted!! The sales person claimed that my prescription was such that I could not have the single vision plastic lenses...which is funny, because that's exactly what my present glasses are. So I cancelled the order and now my free eye exam was 39.

Michelle of Independence, MO July 6, 2006

My first visit I was provided with an incorrect prescription and with a trial lens and they ordered my prescription without waiting to see if the prescription was correct. I paid for the lens and was called a week later to come and pick up the prescription. I advised them at the pickup that the prescription was not correct and that they would need to do a reexam.

I took with me back to them during that second visit and the doctor told me to toss them, that they would credit my account. After 4 more visits and all of them being incorrect, I decided to cancel my membership and take my business elsewhere. Because I did not get a receipt for the returned lenses, they are refusing to refund me my money. In addition, the employees have acted totally unprofessionally. They are badmouthing the doctor that left and blaming him and not taking responsibility to provide decent customer service to their customers be rectifying the situation.

Thus, I am out over 60 because of their error.

Rhonda of Pittsburgh, PA June 7, 2006

I needed a nose guard on the right side of my glasses, I stopped in prior to actually going and I was told that it would be 1 for them to put it on for me. I sent my nephew back down with my frame since I was at work, he called me 2-3 minutes later and told me that I needed to come up tp the place because he thinks the lady (Dee) broke my glasses. She didn't even tell him what she had done to my glasses. He said she was very rude to him from when he 1st walked in the door. I get to the place and this Dee person says that my glasses just broke, she told me to take them to a jeweler, have them sautered and she would pay for it.

Well, I work next door to a building full of jewelry stores, I went to 4 different jewelers and was told that if they put heat on my frame that it would most likely melt and the frame would turn white. I went back up the block to the eyewear place and told Dee what was told to me, she gave me even more attitude than before. She spoke with another person working there who said that if I didn't get the glasses from there that there was not much they could do for me. I explained that that wouldn't work because that was my only pair, so Dee began looking through frames that were close to mine. She was slamming frames around and making comments to herself. A guy finally found a frame tht he had to heat up for the frame to fit around the glass. I was sitting behind the 1st lady who told me that it would cost me a 1, her and Dee were having a conversation about how my frame must've been weak and that she would never replace anything on anyone else's glasses again.  I thought it was very rude how they proceeded to talk about me as if I was not there.