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Amanda of Rockford, IL November 23, 2009 I was lured into the store for their 29 glasses special. The manager was very short with me as if I was in her way. However, I desperately needed glasses and bought glasses from her anyway. I paid extra for ultra-thin lenses for a total of 98 for the glasses. The "anti-scratch" coating in my lenses started flaking after three months and after I confronted the store about it, they said that there was nothing that they could do since it was over 90 days. They didn't offer a suggestion or remedy. They blew me off and ignored me. Terry of Tampa, FL November 10, 2009 2 pear for 78 selected frames only then extra for everything Bifocals + tinting 25 per pear then Scratch resistance 25 each, I paid over 175 within 2 weeks the lens were falling out of both pr, i went in and they tightened them, 3 mo later lens falling out again, this time they were not repariable, I was told not to remove my glasses with one hand, I didnt buy scratch proofing, so I would have to buy another pear, the lens were scratched from falling out repedely,,, I just wanted a good pr of glasses, but they would only sell me the 2 pear deal and both pear of frames are JUNK, on line they compere with frames that sell for 10 I am on social security and cant aford new glasses every 3 to 4 mo, Kim of Goodyear, AZ September 1, 2009 Staff was rude, I wasn't called when my glasses were supposed to be ready. When I called them to check on glasses, I was hung up on, then put on hold for 25 min., then I was told that they were too busy to answer my quick question, they would call me back. 3 days later and no call back from them, I finally called them back and was told glasses were ready for pick up. Jean of Melbourne, FL August 10, 2009 My husband purchased his glasses and frames on 3/21/09 from Eye Glass World. One week ago he went back there to have his lens put back in the frame as it had popped out. They put it back. Friday it popped out again and we went back there. They said that we needed to leave them as the screw had broken and they repair man would not be in until Monday. Today we went back to get them and were told that they did not have a tool to pore the screw out and we should take them to a jeweler to have it removed. I asked them why we should do that when the frames were so new. She said that she could not help us and we should take them to the jeweler. I asked her if there was anyone else that I could speak to possibly the manager. She said she was the manager and she could not help us. She was not nice. Tisha of Milton, FL July 8, 2009 I called Eyeglass World two weeks ago to confirm that they were a participating provider for my insurance and that they have a good selection of children's frames at a reasonable price. The person that I spoke with on the phone confirmed that they were network providers for my insurance and that they had a wide variety of affordable little girls' frames. I made an appointment that day (6/21/09), giving them all of my insurance information over the phone. I called this morning to confirm her appointment time. I was told that my appointment was at 12:40 but to come early if I could because the doctor wanted to leave early to go out of town. I took my 7 year old daughter to her appointment, arriving about 30 min early. We were left waiting for an hour. They had a very small waiting room with only 5 chairs. There were about 5 people that had to stand to wait until their appointment. Finally, when the eye exam was over i was told that my total was 60. I argued that my copay was only 10. The lady told me that I never told HER that I had insurance. I informed her that SHE wasn't there when we arrived and that I had given all of my insurance information when I made the appt. She was very rude about the whole situation. The same lady got very frustrated with my 7 year old because she wouldn't keep her eye still after the lady told her " Be still because I'm going to Shoot a puff of air into your eye." After the whole appointment was over they then informed me that they don't accept my insurance for glasses, only exams, so I would have to pay 100% for her frames and lenses. I said no thank you I'll go somewhere else that does take my insurance! By the way, they only had 6 different kinds of frmaes for girls, just in several different colors and the chepaest ones were 90! After that, the next cheapest were130!!! I would never reccommend this place to anyone, especially someone who is taking their child to the eye doctor!!! martin of louisville, KY July 6, 2009 bait & switch! they advertised 2 pair for 49, but final cost was nearly 900! i ordered from them on 3/15/09. i was promised delivery the following week. they finally showed up a month later. however, the "in store" exam & prescription wasn't done correctly. after going to my own personal doctor they reordered with "my" corrected prescription. these finally arrived 1st week in june, 09. for some reason, the 2nd pair wasn't reordered by them until then. i called today, (7/6/09), and they STILL hadn't reordered the 2nd pair yet! their explanation was that someone there had "dropped the ball!" i couldn't agree more! i don't understand, with the decrease in the economy, how these people are able to stay in business?! i ordered them on 3/16/09, and nearly 4 months later, i am still waiting! William of Lakeworth, FL April 20, 2009 Elisa of Tampa, FL April 8, 2009 Elisa of Tampa FL (04/08/09) Ok, after spending 358.00 on glasses b/c I have really bad eye sight and got a designer frame, I am still waiting almost a month later for my glasses. I keep getting the run around from Archie the store manager- telling me the messed up on my lenses and needed to send them out. They didnt even send them out till March 30th. Then the manager tells me well ma'am you only spent 327.00 on these glasses!! Is he serious, in this economy he is lucky I spent my money with them. I am so fed up!!I have even called corporate on them, and still no glasses!! There problem is they were bought out by some other company and their service has declined. I have never experienced such a lack of respect. If my glasses are not in by tomorrow I am just going somewhere else. I have been waiting so patiently b/c I was trying to be fair to them and their establishment. But, they seem to not even care about people, and their hard earned money being spent there. Please don't go to this place!! Lavada of Fresno, CA March 30, 2009 Advertisement
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