LensCrafters Reviews

Great experience overall. The customer service staff were more helpful than expected, which I appreciated. They had a solid selection of Persol frames and some good deals too. Left satisfied. Thank you.

Zach in First Colony mall was very helpful, repairing my frames on the spot with no waiting. Very good service.

The purpose of this review is to recognize the professionalism of Brad ** who is a licensed optician for LensCrafters in Cuyahoga Falls at Portage Crossing. His assistance in helping me navigate through the purchase process was excellent. While all the employees were friendly and professional, Mr. ** was exceptional. He demonstrated the highest level of customer service by assisting me in the selection of my new eyeglasses. He went above and beyond in making me feel that I was a valued customer. Brad was patient and so helpful when he explained my vision insurance and he made sure I was getting the best deal possible. Joe **

Bought two pair of glasses at LensCrafters and after a couple months of not seeing as well as I did with my old glasses for distance, I happened to go to my ophthalmologist, who gave me the prescription, and I asked them to read the prescription on the glasses from LensCrafters. The my original prescription did not match the glasses so somebody was wrong.

I purchased new glasses two months ago for $700. They convinced me that their quality was far superior to Costco. They tried to sell me on a $35 1 year protection plan, which I passed on. One month after receiving my glasses one of the lenses cracked. I never dropped them or mistreated them in any way. I took them back just to learn there was no warranty whatsoever since I declined their $35 protection plan. I have never had an issue with any of the glasses purchased from Costco, all under $200. This is the second bad experience I have had with them. I will NEVER DO BUSINESS WITH THEM AGAIN. You would be wise not to give them your business as well.

LensCrafters is one of the worst companies I have ever dealt with! On April 26, 2026, I uploaded my new prescription and placed an order for my contact lenses. I immediately received an email confirming my order. On May 3, 2026, seven days later, I realized I had not received any further communication from them, so I logged into my account and found that they had canceled my order. There was absolutely no notice given to me that this had occurred. NO CALL. NO TEXT. NO EMAIL. NOTHING.

My spouse and I went for an eye exam for glasses and they billed Medicare, we paid the full amount. We went back because my spouses prescription was off, he was getting eye/head aches from the incorrect prescription. When we went back I inquired about a refund and they said, "Oh we just put it on your husband's cc." I paid separately on my own cc. Also they wanted to do a full eye scan, CT of eye again on my spouse. My spouse said no I want just the vision exam to correct the wrong script. They refused and we walked out. They would have billed Medicare again when he just wanted the over $600 pair of glasses fixed. We now will go see another Optometrist for correct new lens. We will NEVER go back nor refer anyone to the Clarksville TN LensCrafters!!

The select is good but there is always a wait for service, even if you have an appointment. I was told just to "walk-in" when my frames arrived but stood there for over 30 minutes as they are eternally understaffed. I had to come back later in the day. Also, they have "sale" prices that are often not honored. There's always some convoluted explanation about why I can pay the sale price on the website but have to pay full price. I will be seeking another company moving forward.

Can you believe a Burberry frame broke on its own while being worn during an office meeting? No drop, no pressure, no mishandling — just normal use. When not in use, the glasses were always kept in the original case provided. I took them to LensCrafters and was initially reassured that the product carried a 2-year warranty. I was advised to submit an online claim, only to later receive a denial with the explanation that the damage was “not covered.” This raises serious concerns. Either the product is not genuine Burberry quality, or the craftsmanship is shockingly poor for a luxury brand. A premium frame should not fail under ordinary day-to-day use. Eyewear is meant to sit on a person’s face — not fall apart unexpectedly during professional meetings. Very disappointing experience, both in product quality and warranty handling.

LensCrafters canceled my appointment twice; the day before each appointment. After I submitted time off of work. Customer service are like robots. They are not able to service the simplest vision issues. I would not recommend. They are so unorganized.

BEWARE: LensCrafters/Dr. ** and Associates in North Attleboro was an extremely disappointing experience. I went in for new glasses and clearly stated multiple times that I only wanted services covered by my insurance. Each time I was told, “of course.” I’ve now received an unexpected bill for an additional $145. When I called, I was told they “don’t know what insurance covers” and that I had signed paperwork agreeing to pay any extra charges. My issue isn’t even the amount — it’s the principle. If a patient specifically asks what is covered, that conversation should be handled honestly and transparently before services are performed. Based on my experience, I would encourage others to avoid using them. Their business practices are borderline illegal.

Worse than Walmart. I had a appointment at 12:20 an hour later still waiting. The place is old and dirty and there was nowhere to park. Worst experience ever having a eye exam. Patients' time doesn't matter. All they have been concerned about is upselling everything. I'm considering walking out. Never again.

I purchased Meta Ray-Ban glasses, and after only about a year and a couple of months, they started getting very hot when charging and stopped working properly. I also cannot hear out of them anymore. I went to the LensCrafters store in Rancho Cucamonga yesterday for help, but the employee told me they could not assist me because my insurance expired in March. These glasses were too expensive to stop working this soon, and I feel like there should be some type of support, repair, or replacement option available. I am very disappointed with the product and the lack of help I received.

I was getting fitted for my new frames and the guy just eyeballed where the center was, I asked what about the machine they used before, he said, "Nah we don’t use that." After I got my glasses I couldn’t see clear. I had to hold them clear up on my forehead. I went back and he blamed it on my frames. After a month I notice the bottom of my lenses was smearing. I went back and they said, "Oh it’s from your face." I said, "It won’t wash off. I think it’s the coating." They said, "Nope. From your face." Well now after a year the coating is coming off all over them and they have been the glasses from hell. Will never ever go back to them again.

I am an old customer and took my new glasses for just an adjustment of the temple that were slightly bent. The optician broke the temple and the manager just told me to take it to a fast jewelry store so they can solder! No sympathy or apology and even threw me out of the store and threaten to call security!! Now I ship my glasses to Puerto Rico to get them replaced and pay extra! Good thing I got a guarantee for 1 year. One star is too much after the damage and humiliating experience!

Hello I had to contact customer service in regards of this matter. A manager by the name of Danny is a rude unprofessional guy. My first time wearing glasses and I've had the worst experience from this company. NEVER AGAIN. Well for starters I've been there five times in regards of my glasses. Danny originally did me inaccurate measurements for my glasses. When I picked them up my bifocal were directly on my eye balls. Yeah fun fun.

I purchased a Meta Ray-Ban frame and prescription lenses from LensCrafters at Fashion Square Mall in Scottsdale, Arizona. I remain very disappointed with the service there. None of the customer service representatives seems knowledgeable about the products, and their behavior is unprofessional and disrespectful, especially when questioned about the misleading information provided. I spoke with a manager who outright accused me of lying. The staff at this location needs training, or the public should be aware of how they are treated. Please address this issue, as some of the treatment I experienced feels racially motivated.

I had a very disappointing experience at LensCrafters. I was quoted one price for my glasses, but when it came time to pay, I was charged $100 more with no clear explanation. To make matters worse, I received a notification that my glasses were ready for pickup, only to arrive and find out they were not. On top of that, my name had been attached to the wrong pair of glasses, which raises serious concerns about their organization and attention to detail.

Extremely poor customer service at LensCrafters (City Eye location: 249 Hartford Ave Space A170, Bellingham, MA 02019). On 3/10/26, I waited over 2 hours for assistance. The optician could not complete my order because he had questions about my prescription, so I had to leave and planned to return. When I came back on 3/14/26, I waited over 4 hours just to have measurements taken for my glasses. When I asked about the delay, the manager, **, responded rudely and said that if I couldn’t wait, I could leave. There was no apology and no effort to help or reschedule. After two visits and several hours of waiting, I felt my time and business were not valued. I will be taking my business elsewhere and cannot recommend this location. I hope corporate management reviews the service at this location and addresses these customer service issues.

Defect in lens, and frames required to use insurance to cover cost, waited over 2 months only to be told the replacement frame was misplaced, and then advised that I would get a new pair only to then call me 2 weeks later to advise they would not replace them. Mind you all glasses start to loosen (screws holding frame in place) within a month of wearing.