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Pearle Vision

Charles of Fairhope, AL May 17, 2006

Charles of Fairhope AL (05/17/06)
I went in for eye exam and to purchase glasses the early part of April. What was supposed to take a few days took approximately a month. The fourth time I went to get my glasses they had to be returned because of defects in the lenses. The young man who worked in there (I do not know his name) said because of all the problems and many trips I had made over there they were going to give me a refund. As I left, I asked how much and he said the full amount 192.92. When my wife called to check on the lens he also said to my wife you can expect a refund - it will be sent from our main office.

Two weeks later my wife called and asked when we could expect the refund. Fran P. (whom I assume to be the manager) said she didn't know anything about it - the young man had been fired last week - and essentially drop dead. You have the glasses, what else do you want.? Well, the young man was their employee, and as such the company is and should be responsible for his dealings with the customer. I will never use this facility and I am making it a point to tell everyone I see and know not to do any business with them. They are a second rate organization with second rate employees who have not the slightest notion of how to deal with customers in a civil and professional way.

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