Sterling Optical Reviews

Alla took the time to listen to my questions and address each one carefully with utmost attention to the smallest detail. I am very happy with them overall and I will continue coming here for all of my eye care needs.

I appreciate the price they gave me for my new glasses. I got a beautiful pair that fits me perfectly. It was an outstanding experience being their client and I will definitely be back and would recommend them to others!

First time getting progressive lenses and I was nervous about getting them wrong. Thank God they took extra time. The lenses came out perfect on the first try. Insurance covered a good portion, and they offered a great price on the frames.

The arm of my glasses broke the other day, and the staff at here was amazing. They ordered new frames and I had replacement glasses within a week! I really appreciate that they look out for their patients instead of just trying to make money.

Checked 2 other optical spots nearby before stopping here. The other places pushed upgrades immediately while the staff here actually asked how I use my glasses first. Ended up choosing great glasses and they offered a great price with my insurance.

I got awesome price for my new rx sunglasses thanks to their latest promo and I am very satisfied with my experience. Working with their manager, Yevette, was a true pleasure. Super professional and knowledgeable.

This office is amazing! Everyone there is friendly, kind, and professional. They work quickly but carefully, making sure everything is done in a timely manner. 10/10.

Walking through the mall I noticed the eyeglasses promotion and decided to check their options. Yevette explained how insurance works for lenses and helped compare frames. The savings made the purchase feel worthwhile.

It’s awesome having this eye care office nearby. I didn’t have to wait at all, and everyone was professional and respectful. They really paid attention to what I was worried about and ran all the right tests. They also offer a ton of cute glasses to pick from.

Everyone here is absolutely wonderful. My appointment was a solid 10/10. I ended up with a new pair of cool sunglasses! The team was kind, attentive, and really patient. Definitely the best care I’ve ever received.

They knocked it out of the park! The variety of frames was impressive, plenty of stylish options to choose from. The whole process was seamless and professional. I’m so happy with everything.

Been going to the West Seneca store for a few years now & always deal with Cortney there... Sterling Optical couldn't ask for a more devoted employee... Cortney is awesome & we actually became friends... I lost my glasses the other day & Cortney made me a new pair including tint while I waited!! Thanks Cortney!!

New lenses for the most amazing price. The staff was helpful, the process was smooth, and everything was explained clearly from start to finish. I am very satisfied with my experience and cannot recommend them enough to others.

Roxy helped me out big time with new RX sunglasses. I’ve been putting it off forever because I thought it’d be expensive but she showed me their offers and helped me stay on budget. Finally found my spot.

My family and I have been getting our eyewear from them for years. The customer service is top notch. Knowledge and willingness to help is unbeatable. It's priceless to visit someone 2x a year and always feel like family.

Staff was patient and kind, especially Alla. I came in unsure about everything lenses, insurance you name it. She talked me through my options, made sure I understood my coverage and helped me find a style I loved!!! There’s no pushiness or rush, she offered a great price and the whole experience felt really thoughtful. This was one of the smoothest vision visits I've ever had. TY for that.

Everyone at this office was so accommodating and courteous. I worked with Alla who listened to my needs carefully and offered multiple options that fit me best! I ended up getting an amazing deal on my rx sunglasses. Appreciate it so much!!!😍

I loved my first visit! I got $100 off new eyeglasses as they had this amazing promotion and Roxy was the one who took care of me. She was so kind, personable, and attentive. This place deserves all five stars! 😌

My mother is 86 years old. She went in to get her glasses fixed and was talked into getting a new prescription put in the old pair and a new pair. This is fraud and taking advantage if the elderly. I am trying to reach the store but the manager is refusing to speak with me. They keep saying she is on the phone every time I call. They will not provide me with someone else. She now has to pay for two glasses over $2,000.

What a great experience working with Roxy! She was so helpful from the moment I walked in. She made it so easy and simple for me as I was choosing new frames and I am VERY HAPPY with my purchase. Thanks!!

If it were not for Yevette, I'd probably still not know a thing about my insurance. She checked everything for me when I came in, answered all of my questions, and it turned out that they can accept it. Thank you!

Been coming here for years, and they always deliver great care and service. They’ve got a solid selection of stylish, good-quality frames, and the staff is super helpful in finding the right pair that fits my style. I’d definitely recommend to anyone!!!

Everything went like clockwork! I was in and out with 0 hassle. The vibe was super pleasant and the staff was on it. And this is coming from someone who normally hates appointments!! Can’t wait to come back!

This is an awesome office to buy glasses from. I love my new pair. The office is clean, very up to date and the staff is incredibly patient!! I highly recommend this office for your vision care. 5 stars plus!

These folks know what they’re doing. The team was helpful, friendly, and didn’t rush me through anything. I appreciated how they explained all my options clearly. They’ve got a wide range of glasses to pick from. I found a pair I really liked without feeling overwhelmed or pressured. Good service, good people.

The most incredible place! It’s clean, warm & welcoming, beautifully decorated, and down-to-earth. Everyone here takes makes you feel like they actually know you and you aren’t just another patient. I will never go elsewhere now. Thank you. :)

Great experience! The staff is friendly, knowledgeable, and efficient. The eye exam was thorough, and Roxy took the time to explain everything clearly. They also have a great selection of frames and were helpful with insurance and pricing. Recommended!!!

Great service as always but ROXY is amazing! She made what normally takes me at least 2 hours of trying different frames to in under 30 mins finding exactly what I wanted but didn't know I did! She is so fun and cheerful as well. 10/10 recommend.

Love the team here. The staff is so nice, helpful, and informative. They have the best and most unique options. Alla always provides the best options for your face and will give little push to find frames that stand out.

This is the office of unique optical frames. I received excellent customer service from Alla, who fitted the frames, shared information about the designer, and worked with me around price. Highly recommend!

The best experience I’ve ever had with picking glasses. The staff is kind, warm and patient. On top of that level of service their product is amazing too. I love my new pair. My go-to eye care provider from now on.

I traveled without my glasses, and the people here could not have been nicer. I quickly got them the rx and they got me awesome pair in no time. The store was beautiful, in a fantastic location with a wide selection. I really appreciate how they helped me out and look forward to becoming a customer in the future.

I had an outstanding experience purchasing glasses that exceeded my expectations. The folks provided exceptional service and made me feel like more than just a customer!! They were warm, friendly and consultative throughout the entire process. I came back just a month after buying one pair of glasses to get a second pair. 10/10 would recommend!

I really enjoyed working with Roxy to select my glasses. This place has the best selection of frames in the area. Roxy gave me honest advice, and I have received so many compliments on my new pair! I'll definitely only be shopping here for my glasses! Great customer service!

Dropped in and met Alla, who was simply AMAZING. Just who I’ve always dreamed of, someone who could match my face with the perfect pair of glasses!! I am over the moon with my new eyewear!! I love them sooo much! I highly recommend this spot, and especially Alla!

Had a wonderful experience. Roxy was particularly great. She was warm and knowledgeable, had a great eye for frames that worked with my face, and was particularly helpful in helping me choose the best frames for me. Would definitely recommend.

My hubby and I have been going here for many years now and we've never been disappointed. Everyone’s always been very professional and kind. I'm a customer with unique and specific taste and Alla is always patient with me and finds the best options. I highly recommend!!

Review for Sterling Optical – White Plains Road Location. I am extremely disappointed and disturbed by the experience I’ve had with the manager at this Sterling Optical location. As a patient with severe myopia, I’ve been left without proper vision for over a month—all due to the unprofessional, dishonest, and unethical behavior of the store manager.

I got $100 off when I purchased my eyeglasses here due to their current offer. The staff is very friendly and helpful. They help you pick out exactly what fits you. I totally recomend this place. Thank you!

Alla was great with explaining my options. I got lenses that were a better fit for my daily use, and they worked with my insurance fast. What stood out was how clean the whole process felt, no long waiting, no confusing upsells. They offered a great price, and I didn’t feel rushed into buying anything either.