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James of Chelmsford MA (07/01/08)
I Ordered Contact lenses on 6/13/08. Delivery said to be between 6/20 and 6/25. Order seemed to be processing for over a week. I sent an email on 6/23 saying the order has been processing for a long time is there a problem. An email comes back with a response reading the info that I can read on line when looking up my order, ( The order is processing and will be delivered between 6/20 and 6/25.) I respond that I can read the info online as to the status. Can I email or talk to someone about the order. They send back an email!
Of course I called back and all you can get is an automated line. You can't get in touch with a human. So I send back an email saying that ( So I have to wait 3-5 days for someone to tell me that my order will be another 7-10 days to ship to me! I then get this response on the 28th 3 days after my shipment was due. Dear James Meehan, Unfortunately, we have not been able to ship the item(s) shown below yet and as a consequence,it may not arrive by the original estimated delivery date. ( no kidding?)
SO HERE THEY ARE SAYING I CAN CANCEL THE ORDER. WHICH I TRY TO DO BUT CANNOT BECAUSE THE AUTOMATED SYSTEM SAYS ONCE YOU SUBMIT THE ORDER YOU CAN'T CANCEL AND OF COURSE YOU CAN'T TALK TO A HUMAN SO I'M STUCK WITH AN ORDER THAT APPARENTLY THEY CAN CANCEL IF THEY CANNOT SHIP IT WITHIN 10 DAYS. As of 7/1 the order still says Processing with a delivery date between 6/20 and 6/25.
I'm without Contact lenses and stuck with an order that I can't cancel but they can. So I can't order elsewhere until this order is canceled. The CUSTOMER/HELP FOR WALMART IS A JOKE!
Randy of St. Augustine, FL (06/09/08)
I got an eye exam, intending to order my glasses on the internet (zenni optical). WalMart Optician did not enter the PD factor on the perscription. I called to get this information and they told me that they measure that when I am fitted for glasses.
In most (if not all states, you are the owner of that perscription and it is valid for 12-24 months and you cannot be compelled to order from the Doctor or establishment where you got your exam.
Judy of Albany IL (05/19/08)
bought eyeglasses and the bow broke. was told this happens to this style all the time. they will not stand behind this frame. they are not a year old yet. bought them 11-6-07 I paid 397.87. what am i to do? Vision Center Manager is Patty Beck. their is no way to get in touch with her by phone. I have to try and catch her at the store. Thank-you for reading this.
Kristi of Middlesex NJ (05/12/08)
I went to the eye doctor in January for my annual exam, which is required to get my contacts. I have insurance, so it should have only been a $20 co-pay. They asked if I had astigmatism and I said yes. They said they could correct it with contacts and would check for that in the exam. They give me contacts and she says she wants to see me in a week. I go pay and the bill is $50+. I freak out, because it wasn't in my budget. Working mom of 2 small kids. What am I going to do? I pay it and walk out very upset that I'm over $30 less than expected. My mistake - I didn't ask.
Well, I went home and still had a box of contacts and decided to use them up and cancelled my follow-up appt because I couldn't spend the extra money for contacts now. It's now May and my box of contacts are out and I call and say that I didn't do my follow-up because I couldn't afford anything at the time, but am ready to come in and do a follow up and buy contacts now. They tell me it's a $25 late fee for not showing up in January when they asked. I told them I cancelled the appt, but they didn't care. So now they are trying to sucker me out of another $25. I tell the doctor that I've been going to WalMart since I was 14 years old and now I'm 27. Do the math. I told them that they lost me as a patient and they said that they will not release my contact prescription to any doctor. Is that legal? If it cost me another $20 co-pay to go to another doctor and get a second eye exam, than it's $5 less than the late fee for the late follow-up appt. They are losing me forever as a patient. I will never go back there.
$30+ and they are trying to get another $25 that I refuse to pay.
Dorothy of Cartersville GA (05/04/08)
I brought a pair of glasses from Walmart in Feb of 2008,I had to return them in March of 2008 beacause of a scratch on the left len,they fixed it.I also had to bring the same glasses back in May the first to be fit,so here I'am again have to return the same glasses for the left len came out while I was wearing the glasses.Today's date May 4th 2008.
I beleived the frame isn't any good and they are not trying their best fixed the problem
Lisa of Boulder CO (04/12/08)
I brought my own designer frames in and asked if they could fit them with lenses. They said no problem. The cost would be $80 per lens and a $20 processing fee, for a total of $180. After I gave them my money it was nothing but trouble. The first week I got a call that the lenses had to be sent back due to quality issues. The second week I drove to pick them up only to find out that it was the wrong prescription. The next week I got a call that the lenses came in too big. Two weeks after that I was told that they were in, went down to pick them up, only to find that the lenses were full of debris and when one of the attendants cleaned them up they ended up scratching the lenses due to the poor lens cutting job.
By this time I had had it. I must have spent over $30 in gas driving back and forth across the county over the month and a half they had my frames. The manager's reasoning (Andrel) for giving me a refund was that she was having to eat all the costs on these lenses and it was not worth it to her. Never mind that NONE of this was my fault. The manager was more interested in the bottom line than customer satisfaction. So, I went in to return the lenses yet again and the manager was not in. The vision attendant (Amanda) was extremely uncooperative and told me that she could not give me a refund because the manager was out to lunch and that I would have to wait for 30 minutes. I then asked her to call another manager to which she replied that another manager would not be able to help me. I then *insisted* that she call a manager to which she replied, I really don't understand what the problem is with the glasses. Ummm, do they *train* these people in customer service??? Once again, I insisted on speaking to a manager. She picked up the phone and told me that there was no other manager in. So, I got up, walked down to customer service, and low and behold, there I found a manager!! Imagine that? A manager in a store! The manager was extremely sympathetic and issued me a refund of $160, to which I interjected that I paid $180. Amanda, the lazy, unhelpful attendant piped in that $20 was a non-refundable processing fee. To which I responded, for what? Are you saying that I should pay you for holding my frames for a month and a half and continually putting in defective lenses??? Thank goodness the kind manager was still there and promptly refunded me the additional $20. So, for all that hassle I lost $30 in gas, hours in time, gained a high degree of frustration, and got my $250 designer frames back with scratches and loose hinges which I am uncertain can be repaired. Everything they say about the Walmart Vision Center is true. They suck!!
Lost $30 in gas. My brand new frames were returned to me with scratches and bent hinges.
Jaime of Hopewell Jct. NY (04/05/08)
I (ten years of age) had just gotten in a car accident with my two sisters (23 and 16 years old) and my niece (2 years old) around September and my glasses that were purchased from the vision center around August got mangled as well as my sister's that were purchased a week before mine. So both of us had to go back to the eye doctor to get our eyes checked and since my vision is really terrible I had to get a new prescription. I went to the Walmart Vision Center and I picked my frames and then my glasses got ordered.
About one week later my glasses were ready to get picked up. When I picked them up it was a few minutes before they were about to close and the lady was rushing me. I was going to buy more glass cleaner and a case but then she was trying to get me to just quickly get my glasses fitted and leave. When she finally did start to fit my glasses she didn't care anymore. We told her I was in an accident and had a head injury and just as I was leaving she pats me on my head slightly hard and says hope you feel better. I was really mad at her then because I think she did that purposely.
Since then and still now whenever I lean over the littlest bit, my glasses fall off my face onto the floor because the arms on my glasses are way above my ears and away from my head. Or I'll be talking and my glasses will slide off my nose. What was good was because she was rushing me I didn't buy the sunglasses, glasses cleaner and cloth, and case that I was going to get.
Brenda of Fairfield PA (03/22/08)
I went to the Vision Center at our local Walmart to be examined for contact lenses. I was examined and they placed my order for my trial lenses. About 1 1/2 weeks later they came in. They were great, except when I went to work, they were extremely sensitive to the air blowing from the vents and my eyes dried out so bad that everything became blurry. I went back to the store and explained this. The other optomitrist switched me to a different brand of lense, but he also strengthened my rx. So the second trials were ordered. A little over a week later I called to see if they were in and was told no and that it usually takes 7-10 days. After 10 days I called again and they told me they were still not in and reassured me that they would call me. Well, one afternoon my husband and I were shopping in that Walmart and I just happened to stop by to check on my lenses. I found out that one of the lenses was backorderd and had to be reordered over a week later! No one called me to tell me that. Well, when they finally came in, they were so strong I couldn't see out of them. I went back to the original optomitrist and told him that they other dr. had no reason to change my rx, but I did like the new brand of lenses. So, I told him I wanted my original rx but wanted to continue using the new brand. That was on 3/10/08. Again, they said it would be 7-10 days. So I waited patiently, and low and behold, they called me on 3/20 and left a message that my contact had come in. I went to the store and found out that only one was in. When I looked at the order form, the right one was never ordered at all (the girl said that they had it all along but the optomitrist didn't see it on the shelf) and the left contact was never order until 3/17! She couldn't really answer any of my questions, but kept dancing around the problem. I demanded that they get me the correct lens. She called another store and she had them drop it off at our store. I made another trip to my store, picked up the lens and went home. When I put the left lens in my eye, everything seemed very blurry. When I looked at the package it came in, it was the wrong rx! Now I have to go back a fourth (or maybe fifth) time to fix this problem. If this next pair come in wrong, what recourse do I have? Will they give me the $85 back that I paid for the examination?
I work in a doctor's office and need to be able to read the charts, medications, etc. I have really been struggling with my vision, trying to use my old glasses, which are outdated. I have also spent I don't know how many hours, not to mention the gasoline, making all these trips. I used to teach customer service to companies and believe me, Walmart has a long way to go before they even get close to offering good customer service.
Pam of Baton Rouge LA (03/11/08)
I got vision insurance where I work and we have a supposedly good contract service with Wal-Mart. I also went to this nearest WM Vision Ctr., because my job is way across town from where I live, so it was for convenience's sake. That was a mistake. Last month, after my first visit (which was my eye exam), I picked up my bifocal glasses a week later (2nd visit) and the right lens was very weak. Turned out one of the techs. put down the wrong Rx# in the system. Another week, picked up glasses again (3rd visit). Now after only 4 hours, I can't see two feet out of the upper part and the reading part was too strong to the point my right eye strained, felt as if it was being pulled out of its socket and I got a bad headache.
I went back to my old glasses, called my insurance company and told them what happened. The co. said to call the manager to see the doctor again. They also suggest because I've had nothing but problems with this particular WM, to request a cancellation on my authorization, so I can be free to see another doctor and get my insurance to cover. So the manager got me in later that day (4th visit). He examined my eyes again, then admitted he intentionally made my Rx stronger than it was supposed to be! This is coming from someone fresh out of optimology school and has a personality of a log. Then he changed the Rx on my chart and said they can send the glasses back corrected. By this time I had no peace about this and implied to him this could have ruined my right eye, which was still sore. I also told him I think it's best that I go to another doctor and he pretended as if I wasn't talking to him. He goes out to the tech and when I showed him my old Rx from my old eye doctor, he changed the Rx again on my chart! I realized this dr. has no clue what he's doing. I left those new glasses and told them I want to hear from the manager and I still want my authorization cancelled.
The manager calls after the weekend to say she can only cancel authorization on the glasses. I knew better. I called my ins. co. and told them what she said. The ins. co. called/told her that because I signed for both auth. on eye exam and glasses, the manager has to give me canceling on both and refund me on both! She had to change her tune. So on my 5th and final visit, I went and got my copay back and what I paid for the glasses after ins paid. They hadn't even filed my ins. yet, thank God. So yes, I am going back to my old eye doctor which is out of my way but who cares now. I will never go back to a Wal-Mart Vision Ctr, except to buy nose pads and those cool magnetic sunglasses clips. That's the only thing they got going. Will not surprise me if one day Wal-Mart decides to get rid of these Vision Ctrs. I'm considering complaining to the state board of medical examiners too. Wal-Mart needs to watch it when it comes to healthcare.
Donna of Heidrick KY (02/27/08)
Approximately 3 years ago, I purchased eye glasses from the Corbin Wal-Mart Vision Center. First the technician decided that I didn't need what was on the prescription, so he just made me reading glasses. I could not see out of them; he then proceeded to process my glasses by the prescription. After I got my glasses, the lens were too large for the frame and would pop out occasionally. After a few adjustments on the technician's (same technician) part, I gave up and continued to wear the glasses with the lens popping out.
In December '07, I took another prescription to Wal-Mart Vision Center in Corbin, Kentucky--this time for contacts. My contacts were a special order, therefore it took approximately two weeks to get them, I did not need them right away because I was still wearing my trials. However, when I did start wearing them, I could not see. After a few days and pounding headaches, I finally figured out that one of them had been ordered wrong. After calling the vision center 3-4 times, they finally said they made a mistake and would re-order, that my contacts would be in the following Tuesday (1 week). I am now 1 week and half and still do not have my contacts. By the way, my contacts cost me $318.00 for a 6-month supply. I am wearing the old glasses that the lens pops out of that are too old for my eyes, so I am still having the headaches daily. This is my last experience with Wal-Mart Vision Center.
Aggravation!
John of Minneapolis MN (02/23/08)
In October 2005 I purchased a pair of No-line bifocal glasses and frames from the Fridley store. I wanted a pair of frames that would endure heavy use and not break. I paid for the exam, the glasses and the frames which came to about $390. The glasses took two weeks to come in, and when I went in to pick them up, I couldn't see out of the glasses. Everything was blurry, and the bifocals were totally useless. I complained to the manager, who checked the prescription for me, and told me it was such a dramatic change that it would take me a couple of days for me to adjust to the changes. I trusted her and went home. Well, the glasses never adjusted, and I couldn't see. I went back to Walmart the next week and spoke with the manager who told me she would send the glasses back. She remeasured them for me, and sent them back.
Now Walmart guarantees their eyewear prescriptions; what they don't guarantee is that it will be timely. After 90 days, they called me to tell me the glasses were in. I came by the next day (now January 2006) to pick them up. When I put them on, I could see distance fine, but the bifocals were totally out of focus. I told the technician about it, and she once again checked the prescription, and found nothing wrong. She said the glasses were just mis-adjusted and proceeded to move the nose pieces up. She told me I had pressed them out too far. Now I've been wearing glasses for over 30 years, and have never pressed the nose pieces out too far before.
After a week, I returned to the store, and they told me they had done everything they could do, and that was it. I couldn't read out of the bifocal part, and since I was in Grad School and needed to read, the glasses were nearly useless. The Walmart technician suggested I purchase a set of reading glasses since the bifocal settings were between those the optometrist could adjust. She obviously must have taken me for an idiot, not well-educated. I couldn't believe her response. Because I was in school, I couldn't afford another pair so I purchased the reading glasses. I used the glasses and the reading glasses for about 3 months, when the frame broke. I returned to the store, and a different manager was in charge now and told me they couldn't help me since I had already used my warranty replacement, and they had done everything possible to help me. The frame was supposed to be nearly indestructible, and yet it broke at the nose piece. She suggested I go to a nearby eye vision store which had better equipment to fix the problem. I did, and have never been back to Walmart. The prices were better, and the service has been nothing short of tremendous.
C of Pittsburgh PA (02/20/08)
I purchased Freshlook color contacts from the store that were defective. The contacts were so bad that I could not even see out through them when I put them into my eyes. There was no prescription for them, there could not have been a problem with being given the wrong merchandise. When I called the company to complain, a walmart employee by the name of Diane told me that I would need to go back to my Doctor because Walmart has never had this problem before and it was their policy not to take back a box of opened contacts. When I asked for a manager, I was told that there was no manager on duty and that there was nothing that could be done because there was no manager until the next day. I called another Walmart vision center in another state, just to see what they policy was for returning merchandise. I was told that there would not be a problem and to bring the merchandise in. I don't know why I had such a problem with the this store and this situation. Walmart should not hire employees that don't understand the importance of good customer service. It is just not good business.
Doris of Canton NC (01/24/08)
I puchased a set of no line bifocals from walmart in august 2007. I went back after a couple of weeks and told the lady that helped me that i could not see out of the glasses. She said I had to adjust to them. I never had to adjust to a prescription before at any place I purchased my glasses. I had to go back about a month later when the ear piece fell off . I asked if they could repair it and the answer I got was WE DON'T KEEP SPARE PARTS. HA HA I HAD TO GO BACK AGAIN ABOUT THE OTHER EAR PIECE AND WAS GIVEN THE RUN AROUND AGAIN. Last night I called WalMart and asked what they could poissibly do because I had only had the glasses six months and paid over $400.00 for them. Bring them in in the AM and we will help you. Well, I took them in this AM and was told my warranty on the frames had expired and there was nothing they could do. They could have fixed or replaced them when I took them in the first time since they were evidently defective. If it had only been a screw coming out I would have fixed it myself. They told me today that I should have been given a paper explaining the warranty when I bought my glasses but I guess they overlooked that little fact as well. I am very frustrated and will never shop at Wal Mart Vision Center agin and will make sure everyone I know knows how they treated me and how they do not stand behind their products. Maybe some of ther folks can afford $400 or more for glasses more than once a year but I can't and Being in the retail business, if someone working for me was as uncaring as all the peole I have dealt with at this vision center, I assume I would soon be out of business.
I will hve to have another eye exam and buy more glasses which will cost me at least $400-$450.00. I also have bad headaches and have a lot of trouble doing my job because I cannot see correctly.
Shirley of Newmanstown PA (12/10/07)
My daughter had an appointment on 11/10/07 for an exam so she could order more contacts. She was she would have her contacts in a week. We were going on Vacation over Thanksgiving and I kept checking with the eye center and they kept telling me they had not yet arrived. Today is 12/10/07 and I still have not heard anything. So I called and was told I'm sorry they are not here I will reorder them right away. Needless to say I was not a happy camper! I have never seen such BAD SERVICE IN ALL MY YEARS OF DEALING WITH WAL-MART! We moved here from Oregon this summer and it only took one trip to Wal-Mart in Pa to realize the service here is bad. We loved Wal-Mart in OR. and shopped there for everything. However, I find myself avoiding Wal-Mart in PA. at all costs. My husband did not want me to go to the Vision center here because he had a bad feeling about them. I wish I had listened because I just threw my money down the drain.
My daughter is on her last pair of contacts and they should have been thrown away 2 weeks ago. Her glasses, which are for back-up, are not good enough for seeing the board at school. The eye doctor had felt they were still good enough for emergency use but they are not intended for full time wear. I know if she has to wear them a whole day she will suffer headaches. What I would like more than anything is my money back and take my business to a REAL eye care center! Never again will I do business with Wal-Mart Vision center.
Claire of Schwenksville PA (10/14/07)
I went to the Vision center at this Wal-Mart on Nov 24 to have new progressive lenses put into my old frames. The frames were measured at that time and what ever eles that was needed to prepare them for the new lenses. I was told these lenses would be ready on or around Oct 3. When I went home I did not need to wear the glasses I took there because they were just reading glasses and I only wore them at night to read in bed the rest of the time I wore magnifying glasses. After a few days of attempting to use these glasses at night to read I could not figure out why my eye sight seemed to be so off. I thought maybe it was because I was either too tired or the lighting in my room was bad. No it was because when they took the lenses out at Wal-Mart they put the lenses in the wrong way, they had put the right lens in the left side. So, back I went and they corrected it. This caused a wastes of time for me because I am a nurse and I work closes to 65 hour weeks. Then I went up to Wal-Mart again on Oct 13 to pick up the new lenses and waited for them to be put in and out the woman comes and tells me the lenses don't fit the frames and I will have to wait another week. As she was doing more paper work I looked down at the tray and noticed a crack on the side of one of the lenses so she conviently covered that up.
Amy of Gaylord MI (09/30/07)
I went to Wal-mart and purchesed Caribbean Sun sunglasses for 80$. My husband wore them for about 5 months, and the lens popped out. We had the lens put in and tighted the screws, and 1 month later another lens popped out. This time the lens broke. I took them into Wal-mart and asked if they could do anything for me. I bought the glassed in Dec. of last year and they are 6 months old. They told me there was nothing they could do. I asked if I could buy just one lens, and they said they have no way of contacting the company and couldn't help me or do anything for me. So, not only are they selling a poorly made product. but they will not stand behind the product or be in contact with the company. Why would they sell me something they could not or would not stand behind? This product is still on the front displays of our store and still being sold.
I'm out $80 and have a store in my town that seems only to care about the sale, not the customer.
Leah of Tarboro NC (09/30/07)
i bought a pair of eyeglasses back in October of 2006. They have been broken for approximately four months now. Every time I go to explain that I need my glasses fixed I run into a brick wall. Nothing has been done as of yet. The employees keep telling me that I will have to buy another frame and lense all over again. I stated that I didn't think that it was fair being that I just bought a pair of $458 glasses. I just dont have money to throw away. The costumer care person also tried to adjust my eyeglasses when I first bought them, and they have never been properly fitted even from that point.
The eyeglasses have a crack on one of the lenses and a screw is missing from that same side. The glasses overall need to be tightened.
Emma of Portland IN (09/03/07)
I had cataract surgery on both eyes in October 2006 and then went to Wal-Mart and purchased glasses. At the time I ordered them the person told me I would need to pay $294.00 for them which I did, and they would file the claim with Medicare which they sent in a paper claim thru the US Mail. However, Medicare changed the rules in their reporting of claims and Wal-Mart has not changed their method, which is supposed to be thru electronic media reporting. Until Wal-Mart updates their methods we senior citizens cannot get a reimbursement for a portion of what Medicare would pay.
Medicare sent notices to all providers in May 2006 advising them of the upcoming changes. In July 2006 Medicare sent out a notice saying on October l, 2006 they would not pay from papers claims, the claims MUST be sent electronically in order for senior citizens to get a reimbursement. I have spent countless hours trying to track all this down as well as the clerk at the Vision Center has submitted at least 5 or 6 claims for me.
Kimberly of Aledo TX (08/25/07)
I dropped in to have the screws in my frame tightened, instead the young lady made some type of adjustment to my
nose guard. The next day that particular piece fell off. When I went in to complain, no one seemed concerned. The manager gave me the name of a jewelry repair shop.
After speaking with the repairman, it really can't be repaired properly without discoloration. So I have to purchase some more frames @ $74.00 (from Wal-Mart)
Susan of Lanett AL (05/09/07)
I purchased a pair of glasses after an exam and the coating begin to peel. Was told it was due to cleaning them with water but the doctor said that was not true because they cut the lenses with water. I kept getting the run around for over a year and now they are so bad I guess I will have to replace them. I have 5 children and a husband who buys their glasses at the Wal-Mart Vision Center but after this I will take our business elsewhere.
Frances of Paducah KY (01/08/07)
A week before Christmas I broke my glasses. I went to the Visual Center to see if I could buy some frames and have my old prescription placed in them. The girl did a wonderful job which encouraged me to make an appointment for an examination on the 30th. I had the examination and purchased lenses for the frames I had recently purchased and sunglass frames and lenses for a total of $353.86. I paid for this plus a $45.00 examination. When I went to pick up my new frames and lenses, I could not see through the prescription. My head begin to swim and I told her, There is something wrong with this prescription and it doesn't work for me. She said, I didn't leaave them on long enough. I told her I did not want them and to put my original prescription back into the frames. She checked with the Dr. and he said something about the left eye seeing better than the right and he could adjust them. I said No! I just wanted to go somewhere else. I was accused of not letting them help me and make right the situation and becoming angry. I was not angry at first I was frustrated because they would not listen to me. I was told to come back on Monday to talk to the manager to get my refund. I went back this morning and she, too, indicated everything was my fault for not giving them a chance to rectify the problem. I have worn glasses for fifty years and this is the first time I have ever had a problem with a prescription. I told her that. She said it happens all of the time. Well, it's has never happened to me and I feel if they can't get it right the first time, they can't get it right. She refused to refund my money for the lenses.
Becky of Madison GA (09/07/06)
In March of 2006 myself and parents purchased 3 pair of glasses and we cant use them. We went back and talked to Jerry and all they did was adjusted the frames and said our eyes had to adjust to the new lense. We have had glasses before these and never had any trouble them. My dad works for the sherriffs department and has to carry two sets of eye glass to do his job. Thats what the no line bi-focals was suppose to fix but did not. My eye glasses makes my head and eyes hurt. I have to use my old glasses. My mom can't use hers either she bought some over the counter to read with. Between the three of us we spent almost $1200.00. We would like something done about our glasses.I get tired of being told that our eyes have to adjust to the lenses -- it dont take 5 months to adjust to new eye glasses.
Cynthia of Valley AL (08/16/06)
On 3/23/06 I purchased 2 pairs of glasses along with the eye exam, I paid $445.73.One pair of no-line bi-focals, and a much less expensive pair of reading glasses. I have gotten my eye exams and glasses at Walmart for several years. I went back after about 3 weeks after I got them and told the manager that I could not see out of my bi-folcals, and not like I should with the reading glasses. These were my first no-line bi-focals. She said I needed to give it more time to adjust to them. I went back again several weeks later, the manager was not in, I talked to Michele, she worked and measured a little, and said maybe it is because I have to switch between my reading glasses and my bifocals that it is taking longer to adjust to them, to give it some more time.
I still could not see out of them, also not out of my reading glasses very well, I once again went to the manager, she sat in front of me looked at them, bent the ear pieces a little, and said she didn't know what else they could do. I have been back once more recently, and a lady who was filling in for a regular said I needed to come in the next day and speak with the manager.I didn't, she had already told me she didn't know anything else they could do. I feel as if I have wasted a whole lot of money, and time for nothing.I am disabled, and it is a hassle to just getthem and back. When I got these new glasses I had the ones I was wearing made into sun glasses,because of that I am having to wear glasses I got several years ago that have left my eyes badly, but I can still see out of them better than my new ones.Couldn't the optomitrist check the prescription in my new glasses, or as a last resort re-check my eyes, and shouldn't it be at no cost to me.
Raymond of Missoula MT (08/10/06)
I purchused a pair of glasses on july 25th and went to pick them up a week later and the lenses were in the wrong spot meaning the lens that was to be in the left side was in the right side and the right lens was in the left side this is no fault of my own doing there was a mix up at the lens department.it is now august 10th. I was told that my glasses would be done in a week to ten days it has now been 16 days when asked if I would get a discount I was told by one employee that I should get them free or half off but I would have to talk to the manager I asked the manager about this and she said no we do not give discounts that walmart makes 40,000 pairs of glasses a day and I would be called when my glasses were finished.
I have always been a loyal customer to walmart have gotten my eye glasses there for yrs.I was so mad that I just about told her that I wanted my money back and now I think I should have, I could have gone some place eles and had my eyewear by now
Sandra of Crawley, WV (08/07/06)
I purchased frames and lens for my son in March 2006. The frames have broken and they tell me that they are not under warranty, only the lens. So I have to purchase another pair of frames.
Also our insurance tells me that I was suppose to have a $15 discount but they did not deduct that or reimburse me.
Lydia of Mt. Juliet TN (07/25/06)
I purchased a pair of glasses from the Walmart vision center in Hermitage Tn. I noticed that when out in the sun the color changes but is very blotchy I went to the Walmart store and ask if they could fix them, The Manager there was not very cooperative. She said they could not fix or replace them because I had them longer than one year. I said OK so I paid almost five hundred dollars for these glasses and now I have to purchase another pair. She said that's it. I then contacted customer service by phone and was told someone would be calling me. I have now called three times and still waiting for a call back.
I went to Canada on Vacation and was told by their Vision Manager they have a two year warranty and would replace them if I had enough time there, unfortunately I was not staying there long enough to get them replaced. I feel they should replace my glasses. We shall see. I am still going to keep trying. They have a lot more money than I do. I will never shop there for anything as important as glasses anymore and will not recommend them to anybody.
Patricia of Elgin IL (07/10/06)
In November 2005 I purchased glases from Walmart; after a month they kept falling apart, I kept bringing them in for repair almost daily. I was told thay were so flimsy Walmart stopped carrying them. They were $300 glasses. I was told they were only warrantied for 60 days. I finally went to the Store Mgr. who got me a refund towards a new pair for $400, which I got in May.
It is now July and the tiny bolts that hold this pair together are coming off. I took them to Walmart to get a new nut put on the post and the Vision center Mgr started yelling at me telling me she already rebuilt one pair for me and she wasn't doing it again. I said all I needed was a nut for the bolt. I was told they didn't carry them and there was nothing they could do for me. I asked if they could call the lab where they are made.They agreed to try and call me if they could get the part. Of course -- No call back. During my visit at the store the Mgr ignored me for 15 minutes, made fun of me by mimicking my voice to the other employees while I was standing there and turned her back on me repeatedly during our conversation.I have read the other reports on Walmart Vision Centers and it sounds as if they have a problem.
The consequences are that I'm out $400 if they won't fix them and it looks like this will be another recurring problem.
Heather of West Point UT (06/26/06)
I purchased my 8 year old son's glasses at the vision center of Walmart. I was told that the lenses would need to be scratch resistant and also polycarbonate lenses because that is what they required on all their children's glasses. I purchased them and paid for them, and within 6 weeks, his glasses were so scrtatched that he couldn't see out of them very well. I called and talked to one of the associates at the center, and told them the situation, and he said that he would talk to his manager and see what they could do, because the warranty only lasted 30 days.
I was informed after they consulted the manager that they would replace the lenses. When I took them in to have them measured and also tightened, the manager informed me that the scratches on the lenses looked like scratches from being dropped, and that they could not replace them. I told her that one of the associates in her store had told me that they would replace them, she said that they would not replace them! They say they will stand behind their product, and they don't! The glasses have fallen apart now. So I am faced with paying for another pair of glasses.
Elaine of Toms River NJ (01/22/06)
I went into Walmart Vision on Wednesday 1/11/2005. After finding glasses i liked a woman who was very helpful bagan taking my order. I had my prescription with me. She said it would normally take 5-7 days, and when I said that was unacceptable and went to leave she spoke to someone who I presume was a manager and said they would put a rush on them and have them Friday or Saturday the 13th or 14th. I said this would be fine and gave them a deposit.
When I called Saturday because I heard nothing, I was told they would be in Monday the 16th. On Monday when I stopped in I was tols they were not in and it would be Wednesday. When i complained the manager Steve came out and said they never tell people less than seven days and after gettin very upset I walked away and left. On Wednesday when I again stopped in I was told they wouldn't be in until the 30th. I then insisted on my money back and let them know again I was very unhappy with the consistant lies from everyone from the salesperson to and including Steve the manager. I understand now why this particular vision center has had so many problems, I went somewhere else and had my glasses the next day.
The reputation of this center is much deserved, and as a member of the chamber of commerce and an active local member I will be sure that everyone I know realizes how poor the service at this store is. My profession requires me to drive and I needed these glasses for this, I therefore lost several days work and needed to inconvenience my daughter to drive me back and forth.
Sherrianne of Bristow VA (11/20/05)
I went to Walmart Vision Center in Fair Lakes Shopping Center, Fairfax, Virginia for examination and purchase of contact lens. I was charged for examination and a fee for special fitting. I did ask what this special fitting charge was for and was told it was for fitting of contacts (which incidentially, I thought would be part of the regular examination fee. I was given sample contacts.. one set of mono vision to try for a few days ... and then another set of the same perscription as my glasses.
After the initial sample period.. I told the receptionist that I wanted to order the contacts. She said that would be fine and would make the order. On that particular visit, I again questioned the fee for the special fitting... since no one that I know had had this charge added to their visits for contacts. As time went by.. I never heard anything from Walmart.. almost 2 months went by.. when approximately 3 calls to the store asking if my contacts were in. After the fourth call, I was told that I had to come into the store to order the contacts. I made the trip there.. 38 Plus miles round trip.. and after much confusion.. I ordered contacts.. TWO sets.. one in clear and another in Pacific Blue.
I received a call in about 1 1/2 weeks notifying the contacts were in. I made the trip to the store to pick up the contacts.. which are incidentially not inexpensive. I wore the Pacific Blue contacts for one day, when the right eye one broke in half. I called Brenda to notify what happened. Since she had remembered me and all the confusion in the beginning of my visits and the ordering, she said no problem I will place the order and call you when they come in. Before she called me, I received another call from Walmart advising that my sample contacts were in. I explained, that I has already received my contacts and what would samples do for me at this time.
My eye was extremely irriated from having had the broken contact, and I had to make a doctor visit to Dr. Scott B, Centreville, Virginia , who perscribed antiobiotic drops, for which I had to pay 38.00 above what my hospitalization charged. I received a call approximately 1 1/2 weeks advising that the new contact for the right eye was in for pickup. I made a trip to the store Saturday 19 November... another 38 plus miles. When I got to the desk I was told that I could not have the replacement contact unless I could show proof of purchase or bring the broken contact back. I was flabbergasted at this treatment and did speak to Dr. Cho, and he explained that he is separate from the vision center.
I was treated like I was there to STEAL something.. a single contact lense.. in my perscripton from Walmart Vision Center. How ridiculiou!!! I am VERY disappointed, after spending 400.00 plus total for visit and contacts with Walmart Vision Center... and certainly deserve an appology.
Jane of Spencer IN (11/11/05)
I purchaced a pair of glasses at Walmart several months ago and the coating that is supposed to keep the glare off your eyes is peeling away. I took the glasses into the store to show them what was happening and they told me there was nothing I could do about it because they only make repairs for 60 days. I explained to them that they are not broken or scratched, but that they were obviously defective if the coating peels off. I have three children and a husband who also got glasses there this year and have spent over $1,000 in the vision center alone this year.
I asked to talk with a manager and they told me she was on the phone. I told them I would wait for her. After fifty minutes, the manager was still not off the phone! I had to pick up my child so had to leave. I later called the center and was told that I would have to come in on another day when the manager was there. The employees had told me she was on the phone while I waited for 50 minutes, and I'm not even sure she was even there! Needless to say, we will stop getting our glasses at Walmart after this. We've been loyal eyecare customers of theirs for the past eight years and this means nothing to them!
Due to the fact that I cannot see out of the glasses that continue to peel every time I clean them, I am forced to go to another eyecare place and get another eye exam within a six month period. I am out $368.00 for the first pair and will have to invest an equal amount for a new pair plus $65.00 for an eye exam. I will have to drive with the defective glasses until I can come up with an extra $500 to get new ones.
Kimberly of Dover AR (09/18/05)
In May I bought glasses from Walmart Vision Center. In September the lenses split like a spiderweb I took them back and was told that the warranty was only for the frames and not for the lenses and would not be replaced. I just think Walmart should stand behind their product.
I will be responsible for replacement cost if they don't replace them and right now I can't afford it because my house burned in June.
Paul of Indianapolis, IN (11/19/05)
I went to Wal-Mart on Nov.13th for an eye exam. The associate that helped me with the frames was not up to date on the products or how to fit them. After spending two and half hours just trying to get the lens measurement right he said we were done.
On Nov 20th I picked up my sunglasses but could not see out of them. The bifocal portion was too high in the glass. The manager gave me two choices, I could use them as they were by wearing them a little lower on my face or go through the ordeal of picking new frames in hopes of getting them right on the next try. This was not something I was willing to go through again.
Kimberly of Dover, AR (9/18/05):
In May I bought a pair of glasses from the Walmart Vision Center. In September the lenses split like a spider web. I took them back and was told that the warranty was only for the frames, not for the lenses, and would not be replaced. I just think Walmart should stand behind their product.
Suzanne of Jacksonville FL (6/16/03):
I purchased my 5-year-old daughters glasses a year ago in July. We were told at the time that the lenses were covered for 2 months and that the frames were covered for a year. We discussed the fact that these were her first pair and we did not know how she would treat them. We were assured that if she ever broke them that they would be replaced up to a year.
A few days ago they came apart in her hands. The bridge came apart from where it meets the frame (right beside the lens). It is obvious that they were not pulled apart but just popped off. We took them back to the supercenter (not the same Wal-Mart that they were purchased at) and were told that the 1 year warranty only covered manufacturer's defects and that this was not a defect. He was not willing to work with us and said the only thing he could do was put the lenses into another frame that we would have to purchase.
I do not feel that Wal-Mart is standing behind their product and that the warranty that they represented was misleading. I also realize that some vision centers are independent of Wal-Mart but any person that I delt with wore a Wal-Mart name tag and in my opinion represented the Wal-Mart name.
Mickie of Bandera TX (5/21/03):
I recently went to Wal-Mart Vision Center to have a regular pair of prescription glasses and also a prescription pair of sunglasses made. I went on May 5, 2003. They told me that one pair would be ready on May 11 and the other on May 12, 2003 for which I paid for both pairs in advance $257.76. I then went back to Walmart on May 12, 2003 and the regular pair of glasses came in on May 11, which no one called me to let me know. I went back to Walmart on May 17 and they told me that they had just called me before I got there to let me know that the sunglasses were in.
I told them that they can give me my money back for both pairs due to the fact that I never even got a call from a manager stating why it took so long or what the problem was with the glasses. Also, for some reason when I put on the regular glasses, they were blurry. I live in Bandera and I travel 30 miles just to get to the store and I feel that if someone would have called and just given me an explanation, I would have been satisfied. I made 3 long distance calls to the Walmart Vision Center and each time was that the sunglasses were not in yet and they did not know what the problem was. When I went to Walmart on May 17,2003, I had to wait about 30 minutes just to get my money back.
I had a DVD and VCR combo in my basket and after it took so long to get my money back, I went and put back the DVD and VCR combo. I do a lot of shopping at Walmart and I have never been this disappointed.
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