Complain about a product or service

Wal-Mart Vision Center

Victoria of Cuyahoga Falls, OH August 3, 2009

I wanted new glasses. I was told I could not order new glasses unless I had my eyes examined, which I agreed to. I was told my vision changed. I was given a new prescription and glasses were ordered. It has been over 2 weeks since I've received my glasses and I can't see out of them still. I get sick, get headaches and cannot adjust to the lens.

This happened 2 years ago and I thought it was a fluke, but here again, I see better out of my original glasses/prescription and after 2 weeks can't see out of my new glasses. IN fact, the vision is worse with the new prescription. Either the doctor ordered the wrong prescription or the place that makes the glasses for Walmart did a horrible job. Either way, I can't see.

Myrna of Randolph, NJ July 31, 2009

Purchased 2 pairs of glasses 1 year ago. Had to return to the store almost monthly for repairs. Also purchased the insurance for replacement of lenses, etc. After 3 months the lenses started to scratch badly and had them replaced 6/09. What should have taken 1 week turned into over 1 month and having to return them as they were incorrect. Returned to the store today as yesterday the frames broke. Was told by the Supervisor of Vision Center Elisa Shah that she couldn't find my file but oh yeah she remembered me. But, when I started to complain about my glasses breaking her memory of me was dimming. She said you didn't buy them here and we don't have the parts to fix them!

With that an older man came out from the back and told me that the store hadn't carried that brand of frames for at least 4 years...I then reminded him that he helped me picking them out! The both got VERY rude with me. I said fine let me go speak with the Manager of Walmart. Mike was summoned to meet me at the Courtesy Desk and then he went over to talk to the Vision Center people. I was them summoned to meet him there where all of a sudden the older man told me well I can fix them with a BIG a attidude and nasty expression. And he was the one who said we don't carry those nor do we fix them! DO NOT USE VISION CENTER!

Katie of Daphne , AL July 24, 2009

I was in a car accident in Fort Wayne, Indiana. And when I was in the car accident I lost both of my contacs. I contacted my Vision Center in Daphne Alabama. They had told me that it was possiable to get just a trial pair as long as I had my percription. And so I had called the closest Wal Mart Vision Care in Port Huron Michigan. They told me that it wouldnt be a problem to get me a trial pair and got the number for the Daphne, AL Vision place that I go through.

After they had made that contat with them (the Port Huron place) they had called me back and said that it wasnt possiable for them to give me just a trial pair of contacts. When I do have a up-dated percription to my contacts. And they also told me that in order for me to get them i had to purchase something from them. And to me thats not a way for a business to run. When I do spend money at any wal-mart and have always went through their vison care. If in alabama that had happend to me i am sure that they would have givin me just a trial pair of contacts. I never file complants because I dont like to.

But after i was in a death defying car accident and almost lost my sister they could have at least showed me some sort of compassion for what i had went through. That was my first vacation to Michigan in 2 years and had to go through a car accident to get there. I hope that this never happens to anyone again. All i ever wanted was just some contacts to make it back to see my sister who was in horriable condtion in the hospital. Thanks for listing to my complaint and I hope that the next time i go on a vacation i dont have to deal with this problem once again.

Latisha of Benton Harbor, MI July 22, 2009

I purchased a 32 inch. TV/DVD combo from Wal-Mart in October 2007 and experienced a loud whistling noise from my television usually during the middle of the night. This happened four times in one week and then the television screen went completely black. Tthe blue light is lit indicating that the TV is on and I also have sound but what good is a television you can't see. I already have a stereo. I need to know what's the next step I need to take with getting my money back I don't even want to play try-to-fix-it-let's-hope-and-see. This is just ridiculous. This is way too many TVs with the same exact problem are we getting scammed by purchasing these minute made TVs.

Mark of Orange, CA July 6, 2009

I puchased Glasses at the beginning lf '09 along with a so called insurance policy. The sales person told me that the insurance policy would cover breakage of frames and lenses along with Scratches for one year. The first set of lenses were made incorrectly and needed replacement. When the replacement lenses came in the incompetent technician screwed up the frames soo badly the frames needed replacement also. After a couple of months of these glasses sitting in the case provided by the Vision Center the leses are so badly scratched they need replacement again. I was informed that the lenses being scratched was my fault and were not covered by the insurance that I purchased.

This so called technician then went to the back room and returned with a Protection Plan policy that was not out for all to see when making a purchase of glasses. The technician told me that the "NEVERGLARE" COATING was alot softer and scratched much more easily, Tell me something I don't know idiot! I am finished with purchasing inferior products from Walmart and never will grace that establishment with my presence again.

Glenda of Fairburn, GA June 20, 2009

I scheduled an appointment at Wal-Mart's vision center while shopping there for the following Saturday. I gave my insurance card to the person making the appointment who stated that the doctor accepted Coventry Insurance. On Saturday, June 13th my husband and I arrived on time to find out that they couldn't confirm our insurance. We reschedule for the following Saturday and were told that they would confirm the insurance prior to our arrival. After receiving a call confirming our appointment for Saturday, June 20th we arived on time and waited, just to be told the doctor did not accept our insurance. What a waste of time, gas, expectancy,and a feeling of no value. The person checking our insurance,acted as though they'd done nothing wrong.

This complaint is for poor service. If Wal-Mart and Kenneth Jones, O.D. cares about customer service he should be made aware of how his potential patients are treated prior to service. (Or in our case no service.)A lesson in "Empathy" would help them consider the customer by putting themselves in the other person's shoes. How would he feel to have wasted two Saturday mornings sitting in a vision center waiting to only find out they won't accept your insurance. They should have first confirmed and called us about the insurance so we could have found a provider who would have accepted it. That's called integrity. My distrust towards Wal-Mart has heightened again and I will no longer be a customer. I hope this complaint will allow you to intervene before someone else wastes their time waiting too.

Dorothy of Baton Rouge, LA June 19, 2009

Two years ago I also went to Wal Mart optical for glasses. After 5 months the arm on the glasses broke off and after going through the trial of they were going to order me new parts, etc. they finally told me 3 weeks later that they no longer carried the frame and I would have to buy new frames and if they didn't have frames the same size as my lens, I would have to buy new lens also and of course the warrenty was way over.

The people that I have met in the optical stores at Walmart are hardly ever pleasant unless you are buying something and sometimes not even then.

After all of this action I was plain mad and sent a very accurate email to the walmart complaint site. Within a week someone from the walmart I had gotten the glasses from called me and said I could come in and pick out a new frame and they would pay for the lens also. I don't know what the background was as to my getting a completely new pair of glasses, but the new glasses were much better than the old and the frames were much better quality.

So from my experience, don't even complain to the store, complain to the main office.

Debbie of Woodland, ME June 10, 2009

Took my prescription to Walmart Vision Center intending on getting a less expensive pair of glasses than the last ones I purchased from my optometrist office. Selected a fairly cheap frame (under 80). With 50 for lenses that darken in sunlight the total for my progressive lens glasses was over 350. That's 100 more than I paid at the optometrist last pair I bought.

Within 2 months the lens were all scratched up. I'm not a careless child, I'm a partially disabled 55 year old woman. The scratches were annoying, so I stopped at the Walmart Vision Center when I was at the Presque Isle store and asked the saleslady (same one that waited on me the day I ordered and picked up the glasses) if the scratched lenses could be repaired.

After asking me a number of personal questions to find me in her computer she announced that my glasses were still under warranty. Then she picked the glasses up off the counter where she laid them, looked at them, looked at me and said the warranty won't cover this, these are scratched. It was like she had just made an amazing discovery. I knew they were scratched, that's what I told her. So I asked again, can they be repaired. She said no, not unless I wanted to buy new lenses.

Since the lenses cost about 275, of course I didn't want another pair of cheap lenses for a very expensive price. Buyer beware, their glasses are expensive, their service questionable, their quality poor. My next glasses will definitely be purchased from professionals that back their products and probably cost less than Walmart.

Robert of Lenoir City, TN May 18, 2009

I took a pair of eye glasses that clearly had a defective lens with a stress crack and requested replacement of the lens since the glasses were less than 6 months old. While two Walmart employees who had no approval authority on repairs or replacements, agreed this was a defective lens and should be replaced, Mr. Harry Rowe who had the approval authority refused to do anything. He hid behind Walmarts limited 60 day warranty. This is just one more example I have experienced at the LOW QUALITY of ALMOST ALL WALMART PRODUCTS yet by no means always the lowest price as they falsely advertise.

Donald of Morristown, TN May 9, 2009

My eyes were examined by Morristown Regional Eye Care 8/20/09 I then took the Rx to the above Wal-Mart and ordered glasses. The first time they were not cut right I have to strain to see the computer and end up using reading glasses from over the counter. The second pair were cut just the same can’t use the computer properly. Went back same lady says she cannot do anything about past the warranty’s I stopped going to this store in anger but now the more I think about it If you look at my previous glasses it is guiet apparent they are not cut properly. Why have I waited so long to complain? I don’t know but I tell you this I will never get or recommend this eye center to any one or any Wal-Mart optical location again. I'm not mad at Walmart just the Optical Department It is a constant battle with these glasses daily and receiving social security only, I cannot afford to replace them. They are cut according to the Rx but no thought with the cutting for me to see the computer properly if you would compare my old glasses with the new it is obvious

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