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www.24hourtaxrefund.com

24hourtaxrefund.com • Consumer Complaints • Company Response

Wanda of Atlanta, GA April 24, 2008

I filed my taxes on line ... they sent back 8 confirmation notices, one after the other, and charged my credit card 3 times. I have yet to hear from them, my password and user name won't work, I have emailed and called and received no response. I have called and/or emailed everyday since April 15.

Obviously, since it is taxes, they have a lot of personal information and I think this company would engage in identify theft. They surely cannot be legitimate.

Rosie of Houston, TX April 10, 2008

First let me say before you read any further that you should immediately call the Better Business Bureau and The Federal Trade Commission for Consumer Protection! This company has no business ethics and they contain your personal information. I had just completed my taxes for 2007 using Turbo Tax, and since we are in the process of buying a house, I needed to file for 2006. I googled file for 2006 and filelate.com was one of the sites that came up. I enrolled, payed and submitted my information. 3 days have gone bye and I have heard absolutely nothing from the company. I tried calling the 800 number they provide, but it doesnt work. Do not fall for their scheme that makes it look like they can be easily reached... THEY CANT!

I tried doing the online chat and Elizabeth told me that she would forward the information to a manager and that someone would get back to me. Of course its not true. Elizabeth is probably some old fat man typing from his basement. I had to track the domain name and the company that has been hired as their server and call that company to be able to reach anyone. Once I was physically able to speak with some one, I was upset. I was trying to explain all of the hurdles that I had to go through just to speak with someone and they said Mam if you dont stop talking and let me speak I will hang up on you! UNBELIEVABLE! He went on to explain that they are internet based and that if I wanted to speak with someone about my taxes I should go with another company. I told him that thats fine but in the meantime, they have VERY personal information about me and I have no way of contacting them.

Bottom line, he was EXTREAMLY RUDE! At this point I am concerned that I have mistakenly given my information to some identity thieves. The chat doesnt work, emailing doesnt work and calling doesnt work. I can honestly say I regret ever going tot his site! BUYER BEWARE!

As a result, my taxes are still not files, I have no idea who has my information, I have had to place fraud alert on my bank accounts and have also gone to lifelock.com so that I can have SOME peace of mind after this nightmare!!

Pauline of Calhan, CO February 6, 2008

I have been trying to get a copy of my 2006 taxes from 24hourrapid refund. I have talked to Samantha, Elizabeth and yesterday to Jacqueline and no one can get me to my 2006 refund. All I want is a copy that I have paid for at 29.97. And they are stalling me from doing my 2007 taxes. I put the order in on 1/25/2008 and to this day I have not received a response. I call the 1800 # and no one ever gets back to me. I email and no one responds. I even have faxed to no avail. How do I get my 2006 taxes from these people?

i cannot do my taxes until I get my 2006 taxes and I need the money bad. I need to pay my utilities and they ready to turn me off.

Ashley of Knoxville, TN January 31, 2008

I used this service that I found online because it touted 24 hour refund and no credit check on RALs. I filed and my return was accepted on the 14th. My RAL was denied on the 14th, as well, and was told to expect a direct deposit into my bank account by Elizabeth via their online chat service. The IRS deposited my refund into JP Morgan Chase on the 25th, not my account. I called and never got a human--just voice mail. I called many times, then went to the online chat and spoke with Elizabeth again. She told me to call my bank and make sure the deposit was not being held. It wasn't. I then called more times and still got voice mail. I left messages, no answer. I left messages through email, no answer. I then got online chat again and spoke with Samantha. She told me that it is a problem with the IRS and that it will be there on the 31st.

Well, I called the IRS on the 31st to do a trace and was informed that this was deposited into JP Morgan Chase on the 25th. I got online chat with Samantha today and told her that. She responded that Chase will cut me a check in 8 to 14 days and that there is no one that I can talk to about this. In the meantime, my refund of 4k is sitting in a bank account drawing interest, and I am not seeing a bit of that.

I am behind on rent, my car is sitting in my mom's driveway needing to be repaired, I have a one year old baby who needs food and diapers, and we need transportation--and someone else has my money.

Aisha of Walthourville, GA January 28, 2008

Never got in touch with a real person. It took a week just to update the status of my refund and I'm still waiting on my refund. But guess what I found there real business name is SRG associates and their phone number. When I called them, a real person answered the but they could not give me any answers they just said that they will call me back.

I was really depending on that money for car and house repairs.

Stephanie of Oak Ridge, TN January 17, 2008

I filed my IRS return with this company because I had used them to do mailed past returns last year and was pleased with the end result. This year I was disgusted and will never return. I'm not sure what the 24 Hour name means. Not one thing I did took 24 hours. I e-filed Jan 11 at 11am and didn't hear one thing back until 8pm Jan 13 and that was to get an accepted status on the page you have to check 1009 times. Jan 15, I got an approved status on the RAL loan through JP Morgan Chase. Between those times, I called that 800# at least 100 times and got the answering service so I emailed. Basically the only result was my venting to a machine because I was never given a return phone call or reply. I did chat with Samantha on Live chat who only made me unhappier when she suggested I be patient. I am not paying this company for patience, I was paying them for 24 hour results. I would have been out of H&R Block the same day with the entire amount or at least a portion, but with this company I can't even get an answer to a question much less a time frame on the amount of money. Finally, today I called the JP Morgan Chase to see when the Approved Loan would make it to my bank and I got the answer of I was denied the RAL due to credit screening and I would get a direct deposit on 1/25/2008, a full 2 weeks after I e-filed a simple 1040, head of household, EIC with 2 kids tax form. Everything I am getting with them for fees, I could have gotten from the IRS for free. They are a very misleading company. I do not find that to possibly be legal.

This company lied to me, they claimed that my status was approved for the RAL Loan through Chase. I have the documentation to prove it, but when I called Chase to see about the date I might get this money, I find that they have actually declined my loan and I will not get the money until 10 days later. My car had to sit in the shop for an extra 10 days. My rent didn't get paid on time. My mother was depending on me to help her out and it made me look stupid when I could have went right down the street to H&R and walked away with the funds. My children have sweated me every single day about this money which triples my anguish over the ordeal. It's just bad business to offer all this tech support that can't support one single question and it is certainly bad business to continue to lie about the status of things. All they ever do is claim technical difficulty and apologize. But they will sure take their fees regardless of how pitiful a job they perform.

Carol of Aurora, CO October 23, 2007

Filed my 2003 taxes online with 24 Hour Tax Service. They said there would be a link to print my taxes in 2 days. It has been over 1 week. They do not answer the phones and do not respond to the messages or emails I have sent.They did manage to debit my account for the payment of services they have not provided. Is this not illegal?

I have to pay for these taxes to be prepared elsewhere so I can get them in to the IRS as soon as possible.

Patrick of Orlando, FL February 28, 2007

I have not receive tax refund money. I am not able to talk to anyone because I always get the anwering machine.

Elizabeth of Cleveland, OH April 12, 2006

I filed my taxes with this company and they basically dropped off the face of the planet. I had to email 4 times to even get a response back that they did receive the first email. Finally some woman was rude to me on the phone when I asked them to call me and help me through their ridiculous website. I felt that they were not upfront about anything they were doing, how much they were going to charge you and nothing on what to do next. I finally got my files to print, but now they will not contact me to answer my question of where do I send these to?

Andrea of Milford, PA March 11, 2006

I filed my 2003 taxes online with this site claiming that they are the only online resource for filing past years taxes. They charged me on 2/15/16 59.98. I waited a few days and never heard from them. I then began the process of trying to contact them to no avail. They do not list a phone number. Online chat is never available and noone answers the numerous emails that I have sent asking for help. I would just like to know if this has been filed.

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